Receptie

Beoordelingen van UNAWAY Hotel Empire Roma

4 out of 5
UNAWAY Hotel Empire Roma
Via Aureliana 39, Rome, RM

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 499 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 350 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 95 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 1003 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

lars

4 nachten verbleven in juli 2023
Reactie van Luca Giuliano - General Manager op 1 aug 2023
"Gentile Cliente,la ringraziamo per aver condiviso con noi la sua esperienza all'UNAWAY Empire Roma. Il giudizio dei nostri clienti è per noi uno stimolo al continuo miglioramento e ricevere commenti positivi come il suo ci riempie il cuore di gioia. Sperando di poterla accogliere di nuovo, cogliamo l' occasione per augurarle una buona giornata! Cordiali saluti, Luca Giuliano - General Manager "

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima locatie op loopafstand van de mooie bezienswaardigheden. Ook in de directe omgeving een aantal leuke en goede restaurants.
Reactie van Luca Giuliano - General Manager op 28 nov 2022
Dear Guest,Thank you very much for your lovely review! Hope to welcome you again in the future.Kind regards

10/10 – Uitstekend

christiaan, Brussel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel price/ quality, close to railway station. Breakfast was good only the bread was bad...old (only negative point)
1 nacht verbleven in juli 2022

8/10 – Goed

Marc

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Zeer goede ligging voor toeristische bezoeken. Aangename kamers, met alle comfort en mineraal water in de minibar Gezellig restaurant met attentieve bediening en redelijke prijzen. Interessante binnenkoer in de zomer Ontvangst op zakelijke manier.
5 nachten verbleven in december 2021
Reactie van Luca Giuliano - General Manager op 23 dec 2021
Dear Marc Thank you for taking time to review your stay at UNAWAY Hotel Empire Roma. We will share your comment with the staff that will be pleased to read it. We do hope to welcome you again in Rome

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Roma choice!
Great hotel, nice size room and the hotelstaff was very helpfull and friendly.
1 nacht verbleven in juli 2021
Reactie van Sil_FOM op 2 aug 2021
Dear Peter Thank you so much for take your time to review your atay with us ! We will share your comments with the staff and we are sure they will really appreciate your words. We hope to welcome you in Rome again

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Ligging is prima. Ontbijt viel tegen, rommelige ontbijtruimte. Cappuccino’s waren goed, moesten soms wel wachten op personeel dat nergens te bekennen was. Kunst in de lobby is kitsch.
4 nachten verbleven in maart 2020
Reactie van Silvano_FOM op 11 mrt 2020
Dear Guest First of all we would like to thank you for taking time on review your stay with . We will take we will take your advice seriously to improve our service. We wish to welcome you in Rome again

6/10 – Redelijk

Verlinde

Positief: Netheid, comfort kamer
1 nacht verbleven in augustus 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Location is great, in an upscale residential area near the Villa Borghese Park and just outside the historical heart of Rome, but close enough to walk to all main tourist attractions in 15-20 minutes. The staff is very friendly and helpful. The standard rooms are clean but quite small and warm. Breakfast is great, the Blue Bar is nice and there is a small gym. The hotel is fairly priced.

8/10 – Goed

Felisa

Positief: Netheid, staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Linda, ORLANDO

Positief: Netheid
The staff was extremely friendly and helpful
1 nacht verbleven in april 2024
Reactie van Luca G. - General Manager op 1 mei 2024
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

10/10 – Uitstekend

Park

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Luca G. - General Manager op 18 apr 2024
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

6/10 – Redelijk

Hannes

Positief: Netheid, personeel en service
Room was very hot
2 nachten verbleven in april 2024
Reactie van Luca G. - General Manager op 16 apr 2024
Dear GuestThank you for your scores but even more for your constructive criticism.We deeply appreciate your time in communicating the issues you have experienced and we will immediately focus our attention on them to ensure to avoid such similar situation.Sincerely yours,

10/10 – Uitstekend

Filadelfio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place and helpful Personal.
3 nachten verbleven in april 2024
Reactie van Luca G. - General Manager op 16 apr 2024
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

10/10 – Uitstekend

Sam

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
8 nachten verbleven in maart 2024
Reactie van Luca Giuliano - General Manager op 16 apr 2024
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

8/10 – Goed

Peter, Oakland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and pleasant stay! Walkable and safe area, 11 min from Barberini metro station. Amazing and helpful stuff, every single day they went above and beyond to make customers happy. Help Me with ordering taxis, gave advices and etc. location is very safe and quite city center. Hotel itself needs a major updates, but they keep it clean and well maintained. Breakfast was very good option- you can eat well before your Rome adventures. Cocktails in the bar are awesome! Lots of dining options 1-3 min away! Highly highly recommended. I traveled on a budget and Expedia gave me a great deal on it!
4 nachten verbleven in maart 2024
Reactie van Luca Giuliano - General Manager op 7 apr 2024
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!Luca Giuliano - General Manager

10/10 – Uitstekend

David Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay (March 24). Hotel has lots of charm and character. Staff super helpful. Great location from which to explore Rome.
4 nachten verbleven in maart 2024
Reactie van Luca Giuliano - General Manager op 1 apr 2024
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

8/10 – Goed

Pasquale

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Luca G. - General Manager op 30 mrt 2024
Gentile Sig. Pasquale,Molte grazie della recensione: i riscontri positivi dei nostri Ospiti ci appagano e facciamo tesoro dei consigli ricevuti per cercare di migliorare il nostro servizio.Ci auguriamo Lei possa avere presto una nuova occasione di visita presso UNAWAY Empire Roma.L’aspettiamo!

10/10 – Uitstekend

yosef

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in maart 2024
Reactie van Luca G. - General Manager op 21 mrt 2024
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

8/10 – Goed

Michaël

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located in a quiet neighbourhood, not far from a subway station. Also, the breakfast was excellent.
3 nachten verbleven in maart 2024
Reactie van Luca G. - General Manager op 17 mrt 2024
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

10/10 – Uitstekend

Kathleen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check In was easy with a warm and welcoming staff member who gave us suggestions and directions for our first night in Rome. Beautiful patio, lovely hotel, easily walkable to train, Trevi and Spanish Steps!
1 nacht verbleven in maart 2024
Reactie van Luca Giuliano - General Manager op 13 mrt 2024
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

10/10 – Uitstekend

Johnnie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely high-quality hotel property, location, staff, a gem of a hotel.
1 nacht verbleven in maart 2024
Reactie van Luca Giuliano - General Manager op 23 mrt 2024
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

8/10 – Goed

Mike

Reisde met partner
Positief: Netheid, personeel en service
We thoroughly enjoyed our stay in this hotel. The hotel is located close to Roma termini station (10-15 walk) but in a very quiet district with multiple dining options nearby. As such it is a very convenient location to explore the city. The hotel itself is old and one does notice that in the infrastructure (e.g. room furniture appears old and used etc.). BUT: the biggest surprise was the fantastic breakfast and restaurant/bar in the hotel which provided one of the best meals we had in Rome - and it is not more costly than other restaurants in the city. Staff is very friendly and did an excellent job. We would definitively stay there again!
7 nachten verbleven in februari 2024
Reactie van Luca G. - General Manager op 3 mrt 2024
Dear guest,Thank you for the time you dedicated in writing a comment regarding your recent stay at Unaway Empire Roma.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve.We are looking forward to welcoming you again in the near future.Yours sincerely,

10/10 – Uitstekend

Steve

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel rooms, staff and service
2 nachten verbleven in februari 2024
Reactie van Luca Giuliano - General Manager op 2 mrt 2024
"Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

10/10 – Uitstekend

Takanori

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
・一連の旅行で5箇所のホテルに宿泊したが、朝食は1番良かった。 ・日本人も良く宿泊するからなのか、日本語で挨拶してくれるスタッフもいて、親しみやすかった。 ・サッカーの試合のEチケットの印刷をお願いしたが、難なく対応してもらえた。 ・シャワーやドライヤーの設備も問題ない。 ・テルミニ駅からは徒歩15分程と、意外と離れていた(私自身のリサーチ不足)。メトロのレプブリカ駅からだと徒歩10分程度か。 ・コンセントの差し込み口の不具合なのか、差し込みが緩く、コンセントが外れてしまった。(差し込み口は複数あるので、他の差し込み口を使用した為、問題にはならなかった)
2 nachten verbleven in februari 2024
Reactie van Luca Giuliano - General Manager op 23 feb 2024
Dear M. Takanori,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Redelijk

John

Reisde met een groep
Positief: Netheid, personeel en service
The WiFi was impossible to log onto. The TV did not work.
1 nacht verbleven in februari 2024
Reactie van Luca Giuliano - General Manager op 22 feb 2024
Dear John,Thank you for taking the time to share your feedback. We are apologize for our wifi, bu we are working to improve this service.So we hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Goed

Peter

3 nachten verbleven in februari 2024
Reactie van Luca Giuliano - General Manager op 21 mrt 2024
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

8/10 – Goed

Dennis, Ann Arbor

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As a frequent visitor to Rome (1-2 times per month), I usually stay at a friend's hotel. However, it is sometimes fully booked, so I try nearby properties. This hotel should be five-star. The reception staff is super-friendly. Gianluigi, who checked me in, is fantastic. My room was small (typical for Rome) but comfortable. There are two reasons for deducting one star. The first is the noise. There is an inner courtyard with a bar or restaurant. A loud group was making a lot of noise until around 11:15 pm. I didn't complain as I was working and this noise didn't disturb me. However, it would have been unacceptable had I been trying to sleep. The second reason for the one-star deduction is the internet speed. I've stayed at numerous properties and haven't experienced such slow internet speeds in many years. Maybe it was just a one-time technical delay. If not, I suggest the hotel invest in a higher-speed connection or a better provider. The Internet was slow on both my phone and tablet. I love the location of this hotel. It's easy to walk to many of the tourist sites and to my office. I might stay here again if my regular hotel is full. Hopefully, next time, there won't be late-night noise in the courtyard, and the internet speed will be faster.
1 nacht verbleven in januari 2024
Reactie van Luca Giuliano - General Manager op 22 feb 2024
Dear Dennis,Thank you for the time you dedicated in writing a comment regarding your recent stay at UNAWAY Empire Rome.It is always extremely rewarding to receive such positive comments from our guests, above all about our staff, as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe thank you also for you suggest to internet wifi: we're working to improve our service.We are looking forward to welcoming you again in the near future.Yours sincerely,

10/10 – Uitstekend

Gilberto

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
El destino es increíble y muy variado, el personal muy servicial
2 nachten verbleven in januari 2024
Reactie van Luca Giuliano - General Manager op 30 jan 2024
Estimado Gilberto,Gracias por compartir su experiencia.Nos alegra mucho que haya disfrutado de su visita y de UNAWAY Empire Roma.Le haremos llegar el mensaje a nuestro equipo.Esperamos volverla a ver muy pronto.Un cordial salud

10/10 – Uitstekend

Islom

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 24 jan 2024
Dear Islom,We appreciate your positive comments about your recent stay at UNAWAY Empire Roma and we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality.We hope we will have the pleasure of welcoming you back on some future occasionBest regards

6/10 – Redelijk

Ahmad

Reisde met een groep
Positief: Netheid, personeel en service
The positives: Good location, easy access to transport Good breakfast although they can increase the savory options instead of focusing on sweet ones. Negatives: very small rooms. the single beds are really tiny.
5 nachten verbleven in januari 2024
Reactie van Luca Giuliano - General Manager op 12 feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We are apologize that your room was unconfortable, but we hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Goed

jose antonio, morelia

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Luca Giuliano - General Manager op 23 jan 2024
Gentile Jose Antonio,la ringraziamo per il tempo che ha dedicato per lasciare un commento in merito al suo soggiorno presso UNAWAY Empire Roma.Siamo lieti di leggere che l'hotel ed il servizio siano stati all'altezza delle sue aspettative e che abbia trascorso un piacevole soggiorno.

10/10 – Uitstekend

brice

3 nachten verbleven in januari 2024
Reactie van Luca Giuliano - General Manager op 18 jan 2024
Dear M. Brice,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very beautiful
3 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 12 feb 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Benito, Norwalk

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 17 jan 2024
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,Luca Giuliano - General Manager

10/10 – Uitstekend

Kirsi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hyvä hotelli rauhallisella alueella.
Mukava hotelli rauhallisella alueella, mutta kävelymatka tärkeimmille nähtävyyksille. Ei tarvinnut palella huoneessa, vaikka oli sydäntalvi. Hyvä aamiainen ja superior-huone riittävän suuri. Mukava henkilökunta. Tätä voi suositella.
3 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 17 jan 2024
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,Luca Giuliano - General Manager

10/10 – Uitstekend

Tirffany-Estelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 23 jan 2024
Gentile Ospite,La ringraziamo per il suo tempo e la disponibilità nel condividere la sua esperienza all’UNAWAY Empire Roma e per la sua accurata recensione.Siamo lieti di apprendere che il soggiorno sia stato di Suo completo gradimento.In attesa di poterla presto ricevere nuovamente all’UNAWAY Empire Roma, le porgiamo i nostri più cordiali saluti.

10/10 – Uitstekend

Islom

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 23 jan 2024
Dear M. Islom,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards

10/10 – Uitstekend

Mofei

3 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 23 jan 2024
"Dear M. Mofei,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

10/10 – Uitstekend

Weijing

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bien, rien de dire.
3 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 23 jan 2024
Cher Weijing,Nous vous remercions d'avoir pris le temps de partager votre expérience du UNAWAY Empire Roma.Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous.Au plaisir de vous accueillir à nouveau.Meilleures salutations

10/10 – Uitstekend

Gianfranco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 23 jan 2024
Gentile Gianfranco,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti

10/10 – Uitstekend

PEDRO LUIS

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Un bellissimo Albergo ... La colazione buenísima..
3 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 23 jan 2024
Gentile Ospite,La ringraziamo per il suo tempo e la disponibilità nel condividere la sua esperienza all’UNAWAY Empire Roma e per il suo accurato e cortese commento. Siamo lieti di apprendere che il soggiorno sia stato di Suo completo gradimento.In attesa di poterla presto ricevere nuovamente all’UNAWAY Empire Roma, le porgiamo i nostri più cordiali saluti.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my second visit to this hotel. I like this place because the staff are excellent, and the hotel is safe and clean. It is also conveniently located near a metro station (10 min walk) and a short taxi ride to Rome Termini rail station. Many of the sites are also close walks like the Trevi Fountain, Spanish Steps, and Pantheon. The area around the hotel is home to several Embassies. There are many excellent restaurants around the hotel and also a small grocery store. One block away is a bank with a controlled access ATM. The hotel restaurant is excellent. It's quiet and is a nice escape from the all the activity of Rome. The hotel is also exceptionally quiet. I heard no street noise at all. I would definitely stay here again. The hotel staff made me feel like I was at home. Very kind and welcoming, always ready to help with great advice and explanations.
3 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 23 jan 2024
Dear M. MARK,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

10/10 – Uitstekend

Alessandro Maria

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bello
Hotel molto pulito posizione strategia Tutto bello
2 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 12 feb 2024
Gentile Alessandro,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,

8/10 – Goed

Michel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant stay
Good hotel, great staff, small room, excellent breakfast. No major negatives.
3 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 12 feb 2024
Dear Kennet,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an excellent hotel. My room was very quiet and clean. The staff is wonderful. They make you feel like home. My flight came in early and presented myself to the desk at 1100 and they got me into a room right away hours before check in time. I greatly appreciated that effort. I am staying here again on my way back home. The hotel desk staff does an excellent job explaining how everything in Rome works and offering advice.
3 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 17 feb 2024
Dear Mark,Thank you for the time you dedicated in writing a comment regarding your recent stay at UNAWAY Empire Rome.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,

2/10 – Ontzettend slecht

Jorge

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Baño supremamente incomodo y mejorar el desayuno. Todos los días lo mismo y la máquina del café nunca sirve.
1 nacht verbleven in november 2023
Reactie van Luca G. - General Manager op 7 dec 2023
Dear Jorge,Thank you very much for having shared your feedback.We are delighted that our rooms are to your liking but, at the same time, we deeply regret that you were disappointed with our breakfast service. Please, accept my sincere apologies for any inconvenience caused to you in this matter. I have already passed on your feedback to the Restaurant Manager for further follow up and action to ensure this does not happen in the future.We hope to be able to welcoming you again, we will do our best to win your trust back!Kind regards,

4/10 – Matig

Jorge

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No me fue para nada bien, falta mas aseo y mejor atención. La habitación supremamente incomoda, las camas todo muy viejo y el baño estaba roto y la ducha supremamete incomoda, olía a orines permanentemente supongo por la ruptura de la taza.
2 nachten verbleven in december 2023
Reactie van Luca Giuliano - General Manager op 8 dec 2023
Dear GuestThank you for your scores but even more for your constructive criticism.We deeply appreciate your time in communicating the issues you have experienced and we will immediately focus our attention on them to ensure to avoid such similar situation.Sincerely yours

8/10 – Goed

Kote

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Nice hotel. Rooms are ok. Avoid breakfast and don’t rely on wifi.
1 nacht verbleven in november 2023
Reactie van Luca G. - General Manager op 7 dec 2023
Dear Guest,Thank you for taking the time to provide your feedback to us. I sadly understood that we did not exceed your expectations. We would be delighted if you can give us more information about your stay in order to improve our service as we really aim to exceed our guest expectations. Thank you once again to have shared you feedback with us.I hope you will give us the opportunity to welcome you once again here at Nobu Hotel Shoreditch. Warm regards,