Lobby

Beoordelingen van SpringHill Suites by Marriott-Houston/Rosenberg

3 out of 5

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 618 van 976 beoordelingen" "
Gastenscore: 8 - Goed. 237 van 976 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 976 beoordelingen" "
Gastenscore: 4 - Matig. 26 van 976 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 976 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Heather

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic property! My favorite in the area!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

virginia

Positief: Staat van de accommodatie en faciliteiten
Great service at the front desk, quick and easy check in!
1 nacht verbleven in mei 2024

6/10 – Redelijk

Daniel

Reisde met familie en kleine kinderen
Small bad in the room
4 nachten verbleven in mei 2024
Reactie van Assistant General Manager op 20 mei 2024
Thank you for taking the time to share feedback regarding your recent visit with us. I'm sorry that the overall condition of the room did not meet your expectations. Please be assured that we will share your feedback with the leadership team to ensure that this is an isolated incident. We hope to have an opportunity to welcome you back and exceed your expectations.

10/10 – Uitstekend

Todd

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Nice place to stay. Fix the elevator please!
4 nachten verbleven in maart 2024
Reactie van Assistant General Manager op 7 mei 2024
Thank you for taking the time to share your feedback with us. We're so happy to see that your visit was enjoyable! Regarding the elevators, they have been repaired and are both working now. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Todd

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Great place to stay. Fix the elevator please!
4 nachten verbleven in april 2024
Reactie van Assistant General Manager op 11 mei 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We're thrilled to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!Regarding the elevator, it is back up and running!

8/10 – Goed

jazz

N/A
3 nachten verbleven in april 2024
Reactie van Assistant General Manager op 24 apr 2024
Thank you for taking the time to let us know about your recent visit with us. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Cynthia, Katy

1 nacht verbleven in april 2024
Reactie van Assistant General Manager op 11 mei 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We're thrilled to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Catrina

1 nacht verbleven in april 2024
Reactie van Assistant General Manager op 6 mei 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional and we will be certain to share your feedback with the team. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Kneisha

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Assistant General Manager op 16 mrt 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled that your visit was exceptional and we will share your feedback with the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Maria

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and family friendly
1 nacht verbleven in maart 2024
Reactie van Assistant General Manager op 16 mrt 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled that your visit was exceptional and we will share your feedback with the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!

8/10 – Goed

Nils

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An overall good experiences. Disappointed by all the plastic for breakfast. That goes for all the hotels I‘ve stayed in, though.
1 nacht verbleven in februari 2024
Reactie van Assistant General Manager op 21 feb 2024
Thank you for taking the time to let us know about your recent experience with us. We're happy to see that overall your experience was good and will pass your comments along to the entire team. Thank you also for your frank and candid feedback regarding the use of plastic. I appreciate you expressing your concern about this and I will be certain to pass your comments along to the leadership team. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

crystal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Assistant General Manager op 21 feb 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional and we will be certain to share your feedback with the entire team. We hope to have an opportunity to welcome you back!

6/10 – Redelijk

ERIK

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Falta limpieza y humedades
En toda mi estancia solo una vez se hizo la limpieza y cambio de toallas En el cuarto de baño había hormigas Y malos olores producto de la humedad que presentaba el papel tapiz
4 nachten verbleven in februari 2024
Reactie van Assistant General Manager op 8 feb 2024
Gracias por tomarse el tiempo para informarnos sobre su reciente visita con nosotros. Lamento ver que su visita general estuvo por debajo de sus expectativas, específicamente en lo que respecta a la limpieza y el estado general de su habitación. Tenga en cuenta que tomamos muy en serio sus comentarios y los discutiremos con los líderes para garantizar que se trate de un incidente aislado. Esperamos tener la oportunidad de darle la bienvenida nuevamente y superar sus expectativas.

10/10 – Uitstekend

Quynh Dao

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Assistant General Manager op 6 feb 2024
Thank you for taking the time to let us know about your recent visit with us. We're so happy to see that your visit was exceptional. We will be certain to pass along your comments to the team. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Kim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great
1 nacht verbleven in januari 2024
Reactie van Assistant General Manager op 25 jan 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that you visit was exceptional! We hope to have an opportunity to welcome you back!

8/10 – Goed

Diana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Assistant General Manager op 13 jan 2024
Thank you for your feedback. We're so happy that your visit was enjoyable!

10/10 – Uitstekend

Dana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our two night stay at this Springhill Suites. The room was large (we got the two queen bed with pullout couch room) and very clean. We really appreciated the split bathroom with a toilet and sink in one room and a shower and sink in the other. It made getting ready in the morning much easier. Breakfast had very good hot and cold options - my son said the scrambled eggs were the best hotel eggs he’s ever had (and he is very picky about his eggs). Front desk staff was very friendly and helpful. Location and building felt safe and secure. We would definitely stay here again!
2 nachten verbleven in januari 2024
Reactie van Assistant General Manager op 13 jan 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional! We will be certain to share your comments with the entire team. I hope we can have an opportunity to welcome you back!

10/10 – Uitstekend

John

2 nachten verbleven in januari 2024
Reactie van Assistant General Manager op 13 jan 2024
Thank you for your feedback. We're so happy you enjoyed your visit!

10/10 – Uitstekend

Ginger

1 nacht verbleven in december 2023
Reactie van Assistant General Manager op 1 jan 2024
Thank you for taking the time to let us know about your recent visit with us. We're so happy to see that your visit was exceptional. We'll be certain to share your review with the entire team. Happy New Year!

4/10 – Matig

Calvin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bed Bugs
Found Bedbugs in room. I had one bite me. Room 207. Had no choice but to change rooms, which was not a problem but was a lot smaller room and my wife and did not get much sleep as we were afraid that room might be infested also.
1 nacht verbleven in december 2023
Reactie van Assistant General Manager op 27 dec 2023
Thank you for your feedback regarding your recent visit with us. I'm sorry that your experience did not meet your expectations. To follow-up, we had our professional pest company come to examine the room and there was no evidence of bed bugs, so please rest assured that the room has been professionally checked and verified to be free of any pests. The expert said that this was probably an isolated incident that you experienced. Regardless, I am sorry that this caused your stay to fall short of your expectations. Regarding the room size, our rooms are all the same size, except our accessible rooms, which are larger to accommodate guests with disabilities. I am sorry if your room seemed smaller than the original, but I can assure you that the room you moved to was the same size (slightly larger, as you moved to an accessible room). Possibly the layout was slightly different and it made the room appear smaller. Again, I'm sorry that this also contributed to your dis-satisfaction. I hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for your feedback. Happy New Year!.

10/10 – Uitstekend

Vicky

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Assistant General Manager op 26 dec 2023
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Lorena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was one of the best hotels I have stayed, clean, quiet and the people on the front desk were very nice and helpful.
1 nacht verbleven in december 2023
Reactie van Assistant General Manager op 18 dec 2023
Thank you for your kind words regarding your recent visit with us. We're thrilled that your visit was exceptional and we will certainly share your feedback with the entire team. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
Breakfast was wonderful. It was quiet, clean and the staff very friendly.
1 nacht verbleven in november 2023
Reactie van Assistant General Manager op 7 dec 2023
Thank you for taking the time to share feedback regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we will be certain to pass along your comments to the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Alma

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Assistant General Manager op 7 dec 2023
Thank you for taking the time to provide us with feedback regarding your recent visit with us. We're happy to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property, easy check in, good breakfast buffet
2 nachten verbleven in november 2023
Reactie van Assistant General Manager op 30 nov 2023
Thank you for taking the time to let us know about your visit with us. We're so happy to see that your visit was exceptional! We will be sure to share your comments with the team. We hope to have an opportunity to welcome you back!

8/10 – Goed

Jessica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the hotel . It was my first time staying in a Springhill Suites. There was a dirty sock that belonged to someone else which means the housekeeping didn’t do their job correctly.
2 nachten verbleven in november 2023
Reactie van Assistant General Manager op 26 nov 2023
Thank you for providing feedback regarding your recent visit with us. I am sorry that there was a dirty sock in your room. This is below standard and not acceptable. Please know that this will be addressed immediately with the team to ensure that this is an isolated incident. I hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for your comments.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
all great thank you
1 nacht verbleven in november 2023
Reactie van Assistant General Manager op 24 nov 2023
Thank you for taking the time to let us know about your recent visit. We're thrilled to see that your visit was exceptional and we hope to have an opportunity to welcome you back!

2/10 – Ontzettend slecht

Marivel

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
I was not able to check in until 5:50. They said rooms were still not clean. I told them to call me once a room was ready becase I had an infant and they forgot.
1 nacht verbleven in november 2023
Reactie van Assistant General Manager op 20 nov 2023
Thank you for sharing your check-in experience. I am so sorry that you were not notified about your room being clean. This is below standard for us and I will be sure to share your feedback with the leadership team so that, moving forward, we can continue to strive to be the best in our brand. We hope to have an opportunity to welcome you back and exceed your expectations.

10/10 – Uitstekend

Carroll

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Assistant General Manager op 15 nov 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we'll be certain to share your feedback with the team. We hope to have an opportunity to welcome you back!

8/10 – Goed

Alisa

3 nachten verbleven in november 2023
Reactie van Assistant General Manager op 7 dec 2023
Thank you for providing us with feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!

8/10 – Goed

Mathew

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Carpets could be cleaner.
2 nachten verbleven in november 2023
Reactie van Assistant General Manager op 9 nov 2023
Thank you for taking the time to let us know about the carpet in your room. This is below our expectation and I am sorry you had to experience this. Please be assured that we take your feedback very seriously and will share with the leadership team so that, moving forward, we can continue to strive to be the best in our brand.

10/10 – Uitstekend

steve

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good Customer Service a quiet, well maintained property.
1 nacht verbleven in oktober 2023
Reactie van General Manager op 2 nov 2023
Dear Steve,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Cesar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Assistant General Manager op 30 okt 2023
Thank your for taking the time to share your feedback regarding your recent visit with us. We're thrilled to see that your visit was exceptional and we hope to have an opportunity to welcome you back!

8/10 – Goed

Krystal

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van General Manager op 23 okt 2023
Dear, Krystal,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Vernon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a well kept facility that I would recommend to my family and friends. Additionally, I would stay there again. It felt like home!!!
3 nachten verbleven in oktober 2023
Reactie van Assistant General Manager op 22 okt 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we will be sure to pass along your comments to the team. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Severa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Assistant General Manager op 21 okt 2023
Thank you for taking the time to provide us with feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we will be sure to pass along your review to the team. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Cynthia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was able to check-in early and the room was very pleasantly clean! The staff was very helpful.
2 nachten verbleven in oktober 2023
Reactie van Assistant General Manager op 16 okt 2023
Thank you for taking the time to share your feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we will be certain to share your comments with the team. We hope to have an opportunity to welcome you back!

6/10 – Redelijk

Mitzi

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Clean bathroom better
They wasn't sure if my rm was ready I ask for more towels and blankets which never received it i finally called front desk I had to go pick up cause housekeeping was gone front person was very nice
1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 4 okt 2023
Thank you for taking the time to share your frank and candid feedback regarding your recent visit with us. I am sorry that your stay was below expectations. Please be assured that your comments have been shared with the team so that, moving forward, we can continue to strive to be the best in our brand. We hope to have an opportunity to welcome you back and exceed your expectations.

10/10 – Uitstekend

Lorenzo

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome rooms
1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 25 sep 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're so happy to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!

4/10 – Matig

H. Paige

1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 16 okt 2023
We're sorry that your visit was below standard. If there was anything we could have done better, we would love to hear about it. You are more than welcome to call the hotel directly and ask for the General Manager or Assistant General Manager if you would like to share with us as to why your experience did not meet the standard. We hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for letting us know.

10/10 – Uitstekend

Elizabeth

Positief: Netheid
1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 25 sep 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're so happy to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Bestric

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the the property is clean quite respectful service, i didn't like no shampoo or conditioner or body wash ,I didn't bring my own to deepened thinking, it was included
2 nachten verbleven in september 2023
Reactie van General Manager op 19 sep 2023
Dear Bestric,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

KELLY

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good
2 nachten verbleven in september 2023
Reactie van General Manager op 11 sep 2023
Thank you for your feedback. We're thrilled to see that your stay was exceptional. We hope to have the opportunity to welcome you back!

10/10 – Uitstekend

Jose

1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 4 okt 2023
Thank you for taking the time to let us know how we did. We're thrilled that your visit was exceptional and we will be sure to pass along your feedback to the team. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Manar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great special stay
1 nacht verbleven in september 2023
Reactie van General Manager op 11 sep 2023
Thank you for your feedback. We're thrilled to see that your stay was exceptional. We hope to have the opportunity to welcome you back!

8/10 – Goed

Christopher

1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 4 okt 2023
Thank you for taking the time to share your feedback regarding your recent visit with us.We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 8 sep 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. We're thrilled that your stay was exceptional!We hope to have an opportunity to welcome you back!

8/10 – Goed

Maria

1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 25 sep 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Elia, Alton

1 nacht verbleven in augustus 2023
Reactie van Assistant General Manager op 8 sep 2023
Thank you for your feedback! We're so happy to see that your stay was enjoyable. We hope to have an opportunity to welcome you back!

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this Hotel the staff are always so Welcoming and friendly. Always super helpful. And the breakfast is great. This is and always will be our go to hotel to stay in when we’re in Rosenberg ! Thank you again! I cannot wait for our next stay.
5 nachten verbleven in augustus 2023
Reactie van Assistant General Manager op 10 aug 2023
Thank you for taking the time to share your feedback regarding your recent visit with us. We're thrilled that your visit was exceptional and will be sure to pass along your comments to the team. We hope to have an opportunity to welcome you back!