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Beoordelingen van Accommodation at Salomons Estate

4 out of 5
Accommodation at Salomons Estate
Broomhill Road, Southborough, Kent, Royal Tunbridge Wells, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 60 van 124 beoordelingen" "
Gastenscore: 8 - Goed. 33 van 124 beoordelingen" "
Gastenscore: 6 - Redelijk. 21 van 124 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 124 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 124 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Hein, Brussels, Belgium

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel in a lovely environment. The rooms are basic. Very good breakfast with a beautiful view on the park.
1 nacht verbleven in augustus 2017

4/10 – Matig

neil

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Firstly, this is not my first time staying at this property, but it will be my last. Earlier this year, my stay was wonderful, but this time was a different story. I think it's important to let people know about my experience beforehand so they can make informed choices and not be disappointed. Here are a few things to be aware of: 1. The on-site restaurant was closed during my stay, so I had to either go out to get food or order takeout to my room. And bar was closed too. It’s would have been helpful to know this in advance. 2. The pictures on Expedia are incorrect, specifically for the cottage. The images were misleading, as the self-catering cottage There are self- catering but not show. . I advise bringing everything you think you'll need, as as was no food and drinks. When we stay. . 3. The website implies that breakfast is included, but this is not the case. I stayed on 21/12/23 and was disappointed to find out that there was no complimentary breakfast as advertised. 4. On the morning of my check-out, I spoke to a receptionist who informed me that the property is now focused more on hosting conferences and weddings. They seemed less interested in addressing my concerns, giving more priority to these events than to the guests. They even asked if I had booked directly with them instead of using a third-party site. Although I have stayed at this property multiple times before without any issues, I have decided that I will not be returning. There are many other
1 nacht verbleven in december 2023
Reactie van Emma Martin op 24 dec 2023
Many thanks for your feedback on your recent stay with us. I’m sorry to hear that, on this occasion, we failed to deliver our usual standard of service. Your comments have been discussed with the relevant teams, and I thank you for highlighting the areas that we need to improve on. I understand our Reception Manager has also been in touch to pass on our apologies. Our Cottages have been designed to the highest of standards, which unfortunately can be difficult to convey via third party sites, so if you do wish to visit us again please get in touch directly and we would be happy to assist.

10/10 – Uitstekend

Claire

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Nicola

1 nacht verbleven in december 2023

6/10 – Redelijk

Angela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mixed experience
Travelled here to stay for family wedding Located on sprawling wooded estate Main building originally a private home, and is stunning. Accommodation in scattered motel type buildings throughout the estate. Travelled 7 hours, in bad conditions, no food or bar available in this hotel due to hosting another function! Take away menus in the room, local take always a few minutes drive, plus delivery options, but what we’re we supposed to eat it with?, as we had no cutlery/ crockery and reception quite a walk. Ended up opting to drive and pick up fish and chips so we could at least order in trays and get forks. Not good for a hotel to have no facilities Bedroom small, very comfortable bed. Usual tea and coffee making facilities. Bathroom no window, so not ideal, and they are providing shampoo/ conditioner etc in small plastic bottles although there was a shower gel dispenser in the shower, it was empty. Please stop using these single use plastics here you can! Breakfast good. Good quality, sliced bread dry as it was just left out uncovered. I felt like we were very late customers on a coach holiday when we went in at 9.30 (breakfast available until 10.30). Huge shared tables, with staff emptying tables around us - fair enough, but also taking off table clothes and throwing on the floor. We sat in there surrounded by 3 large empty tables. Just leave the cloths on until 10.30! Housekeeping noisy in morning, couldn’t sleep in even if you wanted.
2 nachten verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As above
1 nacht verbleven in september 2023

8/10 – Goed

Steven

Positief: Netheid, comfort kamer
Poor communication.
We had booked the Solamons to stay because we had an evening wedding reception.We also booked lunch for 14:00 with friends who were also staying there.We arrived early so our rooms were not ready.We met out friends in the dining room for coffee only to find out there was no lunch provided until 17:00.This was not explained to us even when we got a phone call confirming our room and a table was booked for 14:00.They could only offer us a cream tea.This was very disappointing that no one had informed us.Apart from that everything else was ok and we did receive a refund.But would not stay there again.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Karen

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid
Beautiful grounds but disappointing cleanliness
Room was in poor decorative order. Lots of marks on walls. Hairs around shower. Toe nail in bed side cabinet and several cobwebs. Arrived for breakfast to tables covered in used plates and banana skins Breakfast was extremely underwhelming. Luke warm food and greasy overcooked eggs. Few bits of cut up fruit available to have with yoghurt looked very unappealing. Grounds were beautiful though and very well kept.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

CHERYL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

6/10 – Redelijk

neil

Reisde met partner
have had multiple stays at the hotel this year, enjoying the peaceful and relaxing atmosphere. However, this changes when there is a wedding taking place. The wedding party tends to behave as if they own the hotel, disregarding the needs of other guests. It would make sense for them to have their own designated area to ensure a better experience for everyone. Prior to making a reservation, I highly recommend inquiring about any upcoming weddings to avoid any inconvenience. Overall, I have had wonderful stays at this hotel before this particular incident occurred.
1 nacht verbleven in juli 2023

8/10 – Goed

Jin Ag

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Virginia

Reisde met een groep
Good friendly and helpful staff. Nice conservatory where a group of us had dinner. Attractive lounge for pre-dinner drinks. Attractive grounds with walks. Accommodation in the garden cottages was up a steep hill but there was always the possibility of being given a lift in the golf buggy which we took advantage of. Good plentiful breakfast, self service, Continental and cooked.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Anjna

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely venue ❤️
We booked the venue for our wedding! Solomon’s itself is gorgeous. The rooms don’t really go with the beautiful design of Salomons. They are fairly small (including the “club room” for the bride and groom”) however the venue makes up for what the room lacks. Beautiful grounds with a little lake, bridge and lots of greenary, great for pictures and just for a stroll around. Lovely quiet and picturesque place to be. Nice little museum inside to tell you the history of the venue too. Staff are brilliant! So helpful! Our wedding planner Melissa was incredible and made the planning and the day itself run smoothly and most importantly stress free! Thank you to all the Salomons team
1 nacht verbleven in februari 2023

6/10 – Redelijk

Nicole

Positief: Netheid, personeel en service
Beautiful space and great value for the one night. Staff were wonderful and breakfast was good. Unfortunately it was quite hot, and there is no AC. They do supply a small fan and windows do open, but this also meant bugs were able get in from outside.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

M K

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Dawn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and quite.
1 nacht verbleven in juni 2023

8/10 – Goed

Martin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic grounds and friendly staff. The room was adequate if a little small, so it was reasonable value for money but not great. Glad we stayed but would likely look for an alternative next time we're in the area
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pleasantly surprised considering the price and some of the reviews. Worried on arrival as there was a wedding booked which we didn’t know about. It didn’t affect us in the end and we couldn’t hear it from our room. The room was clean and comfortable, it could do with upgrading to air conditioning though. Breakfast was nice and plentiful. The surrounding grounds were nice to sit in and walk around.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Jaroslav

1 nacht verbleven in mei 2023

8/10 – Goed

Ian

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Terra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Area is amazing
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Stewart

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will definitely be going back!
Really nice overall. Lovely breakfast (inclusive in the room deal). Looking forward to spending more time here again. Would like to explore the grounds — the gardens looked fantastic but we were only there for one night.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Ian

1 nacht verbleven in april 2023

8/10 – Goed

Brian

1 nacht verbleven in april 2023

10/10 – Uitstekend

JOHN

1 nacht verbleven in april 2023

10/10 – Uitstekend

Stuart

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023

8/10 – Goed

Adrian

1 nacht verbleven in februari 2023

10/10 – Uitstekend

TSZ KIN KEN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was at the lower floor room right under the corridor, other hotel guests walking were very noisy. Other than this, the stay was brilliant

8/10 – Goed

Adrian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

8/10 – Goed

Adrian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

8/10 – Goed

Adrian

1 nacht verbleven in december 2022

10/10 – Uitstekend

Colin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022

10/10 – Uitstekend

George

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Agnieszka

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean room , very friendly and helpful staff…. Was very pleasant stay
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Bryan

2 nachten verbleven in september 2022

10/10 – Uitstekend

Joe

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short stay
Really nice place
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enchanting setting for a stay
A fantastic setting for a stay in beautiful grounds. The rooms were clean and comfortable and the main building is enchanting. Had a delightful lunch...with vegan and veggie options. Reception very friendly and helpful. Wonderful.
1 nacht verbleven in juli 2022

8/10 – Goed

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A good night away
All staff were very welcoming & helpful. Room was clean & tidy & the restaurant was very good, great breakfast choice. Would recommend & go back again.
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Paul

1 nacht verbleven in juni 2022

4/10 – Matig

hannah

Zakenreiziger
Negatief: Netheid, comfort kamer
Didn’t stop an extra night
Very poor signage to the property and also when you got into site. I called reception as I couldn’t find it only for the receptionist to say she wasn’t on site, didn’t know the site and was only there to answer the phone. It was the blind leading the blind. She also said that I was the only one to have said they couldn’t find reception. But once I did find it I had 2 other people stop me to ask for help!!!! I then didn’t feel as useless. If you get a room in Canterbury area it’s basically a 1970 housing estate with windows that only open at the top and with a mirror finish! It felt like I was in a nightclub. They provide ear plugs which is thoughtful as you need them as the walls are paper thin. The room was ok. I stopped in room 27 and there was a lack of detail in the room. Dirt under the radiator in the bathroom, yea and coffee stains on the shelf unit under the hospitality tray and the carpet could have done with a hoover in the corners. The staff didn’t seem very interested in their jobs. Breakfast was ok and warm. I was going to stop a second night but decided to try somewhere else, which says it all.
1 nacht verbleven in juni 2022
Reactie van Emma op 23 jun 2022
Dear Hannah, Many thanks for your feedback on your recent stay with us. We were disappointed to read that you had problems finding the accommodation, we have an external team that answer our calls when Reception is busy, so I apologise that they didn't provide you with better information. This will be updated as a matter of urgency. I have also discussed the cleanliness of your room with our Housekeeping team and apologise that this wasn't of a good enough standard during your stay. Thank you again for your comments and I hope you were at least able to enjoy our beautiful grounds.

6/10 – Redelijk

Oliver

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Peter

1 nacht verbleven in juni 2022

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay after a wedding
A lovely one night stay here for our friends wedding. Hotel room building is definitely in a different style to the main building, but of a nice standard and comfortable. The grounds of Salomon Estate are beautiful and relaxing, perfect for having a wander.
1 nacht verbleven in april 2022

10/10 – Uitstekend

ALISON

1 nacht verbleven in april 2022

10/10 – Uitstekend

Geoffrey

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Perfect throughout
Perfect throughout. Easy & friendly check-in. Very clean and quiet room. Breakfast choice and quality excellent. Fascinating small museum about the history of the estate and its motoring founders, and with a rare example of a Grade 1 listed organ. The only concern for some could be the distance and gradient of the slope to the accommodation from reception/breakfast area, or in bad weather.
1 nacht verbleven in april 2022

10/10 – Uitstekend

Jane

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
From check in to check out the service was excellent, beautiful estate.
1 nacht verbleven in februari 2022