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Beoordelingen van Anand Lodge

3 out of 5
Anand Lodge
37 Hastings Road, Pembury, Royal Tunbridge Wells, England

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 21 van 136 beoordelingen" "
Gastenscore: 8 - Goed. 33 van 136 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 136 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 136 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 136 beoordelingen" "

6,4/10

Netheid

6,4/10

Personeel en service

7,0/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Gerard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is a great view from the window at the first floor at the landscape.
1 nacht verbleven in mei 2023
Reactie van Jane op 6 jun 2023
Hi Gerard, thank you for taking the time to give us a review, it was a pleasure having you stay with us!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
De ontvangst was enigszins vreemd, omdat de receptionist niet kon vinden dat ik had betaald, wat ik wel degelijk had gedaan. Verder was het uitstekend en de kamer zeer proper.
1 nacht verbleven in oktober 2017
Reactie van Tom op 26 jul 2023
Thank you. We don’t agree

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Erg gehorig, veel geluidsoverlast van buiten en zowel van binnen. Tekorte bedden.

10/10 – Uitstekend

sandile

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jonathan

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Another good stay, thank you
Warm welcome, helpful staff, they responded to special request, this was our third stay at this hotel and we are certainly planning to visit again. Very convenient for Tunbridge Wells and local area. Thank you.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A good play to stay near Tunbridge Wells
Situated in Pembury on outskirts of Tunbridge Wells, good location, warm welcome, helpful, convenient, homely feel, good parking, will stay again
3 nachten verbleven in oktober 2023

4/10 – Matig

Daren

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overpriced dump, check-in was a nitemare not whats needed after a long day ... Does not have a resturant as advertised absolutley filthy ....hairs in bed,ripped pillow case stains on duvet,dirty mirrors the list goes on.. Save your money go somewhere else please,will never use again....
1 nacht verbleven in oktober 2023
Reactie van Rani op 12 okt 2023
Thank you very much for your review. Yes, you are perfectly right as we have never had a restaurant for evening meals as clearly specified in all agents adverts. All the nearest restaurants are only from 1 minute to 5 minutes walks from our hotel. You could have requested a staff to attend to any concerns of your room there and then and be happy with our free service. But it was your decision to communicate to us on this platform now to rectify an issue while you were using the room. A bit too late isn't it?

10/10 – Uitstekend

diane

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful, we ended up checking in much later than expected, but staff was very pleasant . All check innand check out instructions we explained well and easy to follow. The property was very clean ,plenty of linens .
1 nacht verbleven in september 2023
Reactie van Thomas op 12 okt 2023
Thank you very much for your review! It was a pleasure having you stay with us

4/10 – Matig

Geoff

Positief: Netheid
Negatief: Personeel en service, comfort kamer
We appreciated the efforts at recycling, the outdoor eating area, the chance to do some washing. The room was too small especially for a four night stay. When we commented the ‘receptionist’ said that they had upgraded us from a shared bathroom which was not the case as we had booked an ensuite room. We received an email about paid parking but out booking included parking. Reception over a telephone is not satisfactory.
4 nachten verbleven in september 2023
Reactie van Rani op 12 okt 2023
Dear Geoff, thank you for your review. You never requested to see a member of a staff while staying with us although we saw pass you several times in the corridors. All your issues could have been looked into if you contacted us. We would be happy to see your requests 24hrs. Receptionist is 24hrs as we are the only hotel in the area that welcome guests 24hrs.

8/10 – Goed

david

Reisde met familie
Positief: Personeel en service
functional room
functional - curtains just about see through s room not dark - but it was ok
1 nacht verbleven in september 2023
Reactie van Paul op 12 sep 2023
Dear David, thank you for taking the time to give us a review, we appreciate your feedback and will take this on board in Anand Lodge's continuous effort to improve our rooms in our aim to be the best value-for-money hotel area. Your comments have been passed on to our maintenance team, thank you.

6/10 – Redelijk

Albert

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
I found a spider under the bedsheet and hair as well ..!!
1 nacht verbleven in augustus 2023
Reactie van Jane op 21 aug 2023
Thanks Albert for your review. If you would hvae contacted us there and then we would have come and dealt with the issue. Previously we have never had complaints regarding spiders.

6/10 – Redelijk

mark

Reisde met huisdieren
Positief: Netheid
The room was clean but very small for a double bed, the shower and toilet were built in to two corners of the room , which worked i suppose. It was a cheap place to stay in the area we needed to stay in. We booked in via an intercom telephone. This was unusual but worked ok. The lady who booked us in waived the on site car park charge, and also the dog extra charge. I would have challenged the dog charge being £23 ? for one night had she not just dropped it as she mentioned it over the intercom. If we had to pay for on site parking AND the dog it would have been an expensive stay . We payed £68 as we had some expedia points to use . If we had payed the standard price i think it would have been too much for the size of room . I dont mind paying up to £10 extra for the dog, but could not see why there should be a charge for parking a car in site . Oh, and our rooms window would only open an inch or two. There were instructons to open it further but they did not work. . It was a good job the weather was unusually cool for July! The only staff member we met was in the morning when we were leaving who was very pleasant.
1 nacht verbleven in juli 2023
Reactie van Jane op 21 aug 2023
Thank you for your review. We are the only pet-freindly hotel in the area so the price we charge is considered reasonable by many of our guests. Regarding the window, we let our guests know both at check-in and in room information leaflet that should you have any issues with the room you need only call the on-site team and they will come and resolve the issue in less than 5 minutes.

8/10 – Goed

Sarah

1 nacht verbleven in juni 2023
Reactie van Natasha op 28 jun 2023
Thank you.

8/10 – Goed

Colin

7 nachten verbleven in mei 2023
Reactie van Tom op 9 jun 2023
Thank you.

10/10 – Uitstekend

Tiffany

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The lodge was in a good position for what we needed. The host was friendly and very helpful. The garden was also spacious for children. Recommend anyone to stay.
1 nacht verbleven in mei 2023
Reactie van Jane op 6 jun 2023
Hi Tiffany, thank you very much for your feedback, it was a pleasure having you stay with us!

10/10 – Uitstekend

Andrew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Nice room friendly helpful staff. Plenty of parking spaces and good wifi. I will definitely be staying here again
4 nachten verbleven in mei 2023
Reactie van Jane op 6 jun 2023
Dear Andrew, thank you for taking the time to leave us a review, it was a pleasure having you stay with us!

2/10 – Ontzettend slecht

Adrian

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good for backpackers but for business awful.
I was not happy at all. Toe nails left on side. Hair on coat hanger. See pictures. No receptionist. No hot water for bath. No soap. Not a double bed but x2 single mattress’s. Interrupted whilst naked on bed by a man who was also supposedly staying in my room and had the code for the door. I want a refund…….
Toenails from last resident.
1 nacht verbleven in mei 2023
Reactie van Jane op 6 jun 2023
Dear Adrian, we apologise for this uncommon standard of our rooms, we will take this on board to improve for future stays. Please note that should any guests be unhappy with the room provided, they need only let us know and we will happily arrange for a higher quality room free of charge.

10/10 – Uitstekend

Alison

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Sue op 20 apr 2023
Thank you very much for taking time to leave us a review.

8/10 – Goed

Freddie

1 nacht verbleven in maart 2023
Reactie van Paul op 20 apr 2023
Thank you very much for taking time to leave us a review.

2/10 – Ontzettend slecht

Rhianne

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Adrian op 16 feb 2023
We cannot accept your scoring of 2 and it is not fair on other prospective guests why they should be penalised by your opinion.This is the message we sent you soon after you contacted us: "Hi Rhianne following our conversation earlier on, we are sorry we can not refund you after checking in and made use of the room, especially you requested earlier checking without charging you early checking charges. We checked the room and could not find anything wrong. We have photographic evidences of good use of the bed and drinks by you."

6/10 – Redelijk

Charles

Negatief: Netheid, personeel en service
1 nacht verbleven in oktober 2022
Reactie van Tom op 26 jul 2023
Thank you

10/10 – Uitstekend

Darren

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2022
Reactie van Tom op 26 jul 2023
Thank you

2/10 – Ontzettend slecht

Turcu

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2022
Reactie van Tom op 26 jul 2023
Thank you

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
comfortable stay.at Pembry
1 nacht verbleven in juli 2022
Reactie van Tom op 26 jul 2023
Thank you

2/10 – Ontzettend slecht

Kelvin

5 nachten verbleven in juni 2022
Reactie van Tom op 26 jul 2023
Thank you

10/10 – Uitstekend

Iwona

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cosy place to stay ✨️
Anand Lodge is great place to stay, very clean, friendly and cosy. Cooked breakfast was very tasty, felt like being at home 😊 my fur baby was very happy! Big garden for your dog to have a play! Oh yes...they are dog friendly hotel which is amazing! Thank you ❤️
1 nacht verbleven in juli 2022
Reactie van Tom op 26 jul 2023
Thank you

8/10 – Goed

Christina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff were very helpful as I had a large case as was on my way to Heathrow the next day. They were quick to carry it both up and down the stairs.
1 nacht verbleven in augustus 2021
Reactie van Tom op 26 jul 2023
Thank you

8/10 – Goed

Sam

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2021
Reactie van Tom op 26 jul 2023
Thank you

10/10 – Uitstekend

noreen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2021
Reactie van Tom op 26 jul 2023
Thank you

10/10 – Uitstekend

Bianca

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice place and people!
It was a pleasure, very nice place,clean and sweet personal. I will come back definitely.
4 nachten verbleven in augustus 2021
Reactie van Tom op 26 jul 2023
Thank you

4/10 – Matig

lynette

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2021
Reactie van Tom op 26 jul 2023
Thank you

6/10 – Redelijk

Mark

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Home away from home?
Quaint location, more akin to a guest house than a hotel. Check in and check out by telephone - did not see any staff during my stay. Room was clean and comfortable but a little like being in someone's bedroom.
1 nacht verbleven in augustus 2021
Reactie van Tom op 26 jul 2023
Thank you

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place to stay, staff are amazing! very peaceful, clean and comfortable
1 nacht verbleven in juli 2021
Reactie van Natalie op 26 jul 2021
Thank you very much for taking time to leave us a review

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Anand Lodge was conveniently located for us. The staff were welcoming and helpful. Our room was a little cramped with little or no storage, however, it had all the basic facilities and was beautifully clean and, I think, recently repainted.
2 nachten verbleven in juli 2021
Reactie van Sue op 26 jul 2021
Thank you for taking time to leave us a review.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2021
Reactie van Paul op 6 jul 2021
Thank you very much for taking time to leave us a review

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Someone living in caravan in back garden and no one staffing the B&B. No breakfast available. The pictures on the website are just superficial and do not represent reality. Terrible experience. Don’t get fooled. It’s not worth it. There are better rooms at Premier Inn or Mercure nearby.
1 nacht verbleven in februari 2021
Reactie van John op 13 feb 2021
Thank you for leaving a review. No one lives in the caravan in back garden. Staff available 24hrs via a secure COVID-19 distancing policy intercom at the reception also 24hrs direct line, mobile and email. You did not order breakfast. Our pictures are updated as and when necessary to reflect updates all the time. You were inside our hotel for only 10 minutes taking pictures. We provide an accurate service as per Expedia description. Premier Inn & Mercure closed at the moment. Sorry we will never accept this review as there is a CAD police case with this booking.

10/10 – Uitstekend

Maria, Barnstaple

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff couldnt have been friendlier or more helpful, going above and beyond to ensure we were happy and comfortable.
2 nachten verbleven in november 2020
Reactie van Sarah op 13 feb 2021
Thank you very much for your review. It was a pleasure having you at our hote.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in augustus 2020
Reactie van Paul op 21 aug 2020
Thank you for leaving us a review.

8/10 – Goed

Ray, London

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Suitable location, close to the high street and shops. Friendly and willing staff. Fresh quirky 80s style bathroom.
1 nacht verbleven in juli 2020
Reactie van Tom op 15 jul 2020
Thank you very much for taking time to leave us a review. This really helps us to make improvements. We will definitely look at the 'quirky' 80s style bathroom. Stay safe!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2020
Reactie van Rachel op 15 jul 2020
Sorry, difficult to give an informed response. Don't know the details and who posted this review. Stay anonymous doesn't help any hotels to make positive change which travellers will benefit in future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Sarah op 13 feb 2021
Thank you very much for your time to rate us.

8/10 – Goed

peter

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience
Very nice experience. Welcoming and helpful staff, and clean and tidy facilities. Highly recommended
1 nacht verbleven in februari 2020
Reactie van Lisa op 8 feb 2020
Thank you for taking the time to leave us a review. Pleasure to welcome you. See you again.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
Clean, nice and laid back, friendly reception from the owners, spot on for what we needed!
4 nachten verbleven in januari 2020
Reactie van Jane op 8 feb 2020
Thank you for taking the time to leave us a review. Pleasure to welcome you. Looking forward to seeing you again.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2019
Reactie van Tom op 11 dec 2019
Difficult to assess genuinity of this anonymous review. We do not know on which areas this review has been based on and who were the guest?

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable and homely, with excellent service and value for money. The owners were so friendly and helpful. Great location, 5 mins from village with 3 pubs with excellent restaurants. Use of the kitchen was brilliant as I could microwave my gluten free dinners and store my bread etc in the fridge. Plenty of parking space with a nice garden and decking area. It was definitely a home from home experience which we thoroughly enjoyed and will most definitely book again next year.
7 nachten verbleven in oktober 2019
Reactie van Jane op 23 okt 2019
Thank you very much for taking time to leave us a review. It was like family coming to pay us a visit. We really enjoy your company. Looking forward to welcome you again.

10/10 – Uitstekend

Amber

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Place to Stay
Very friendly staff, lovely room and view. Couldn’t have asked for a better place to stay.
2 nachten verbleven in oktober 2019
Reactie van Paul op 23 okt 2019
Thank you very much for taking time to leave us a review. It was wonderful to have you with us. Come and see us again.

10/10 – Uitstekend

anthony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business stop over
I enjoyed my stay at the Anand because its in a nice location and the room was very comfortable and homely and warm .The check in system was fast track .Wifi very good and i must say the helpfulness and friendliness of the owners was a real bonus , glad i stayed .
1 nacht verbleven in september 2019
Reactie van Sarah op 23 okt 2019
Thank you very for taking time to leave us a review. It was a real pleasure to have you with us. Looking forward to welcome you again at Anand Lodge.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful staff and nice venue A+++++++++++
1 nacht verbleven in juli 2019
Reactie van Sarah op 13 feb 2021
Thank you very much for your time to rate us.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
The bathroom was miniscule. Room on the third floor with no lift.
1 nacht verbleven in juni 2019
Reactie van Tom op 26 jul 2023
Thank you

4/10 – Matig

Alan

Given wrong room twice!
We booked a double room with en-suite, first we were given a very small room, then told we were in the wrong room so moved to slightly larger room but with shared bathroom. Couldn't shower before going out as the bathroom was occupied! Woken at 7.45 by someone drilling and working on pond right under our window. The staff were very nice but we won't be back.
1 nacht verbleven in mei 2019
Reactie van Tom op 26 jul 2023
Thank you. We don’t agree