4/10 – Matig
Shaun M.
13 jun 2024
Positief: Netheid
Inaccurate listing
We required 3 things for our stay:
Air conditioning
Pet friendly
Location
Listing said air conditioning and pet friendly and by looking on map and my knowledge of Ruidoso I thought location would be ok.
For a building to have air conditioning it must be connected to an outside condensor, this was not the case. When we realized the unit was not working correctly we called the listed number but got no answer after hours. We opened the windows that we could that had screens but house did not cool off comfortably until after midnight. The following morning we called and were able to communicate problem and I told them this was not a quick fix issue but they needed to send their maintenance technician to look at it. He did and then we were told they were sending 3rd party HVAC technician to check unit. We were their last stop after 4 in the afternoon. He quickly verified what I had told them that morning. He also said unit had been replaced in July 2023 but condensor had never been connected. So this unit has been falsely advertised as having an air conditioner for almost a year.
After HVAC technician relayed issue to property manager we were given alternate options for the rest of our stay but have not been given any type of refund for the first 36 hours and the inconvenience of waiting to confirm what I communicated initially.
Shaun M.
1 nacht verbleven in juni 2024