Suite, 1 slaapkamer, keuken (Historic Sutter) | Pillowtop-bedden, een kluis op de kamer, een bureau, een laptopwerkplek

Beoordelingen van Hyatt House Sacramento/Midtown

2.5 out of 5
Hyatt House Sacramento/Midtown
2719 K STREET, Sacramento, CA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 214 van 293 beoordelingen" "
Gastenscore: 8 - Goed. 41 van 293 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 293 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 293 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 293 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Dennis, thank you for your outstanding rating! The team at Hyatt House Sacramento/Midtown is thrilled that you had such a positive stay. We look forward to welcoming you back soon!

10/10 – Uitstekend

hong

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Customer Service op 15 mei 2024
Hong, thank you for your fantastic rating! The team at Hyatt House Sacramento/Midtown is excited to know you had a great stay. We're looking forward to welcoming you back soon!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great time all employees polite and courteous helpful great dinner and cocktails parking is difficult my only negative
2 nachten verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
John, thank you for sharing your enjoyable experience at Hyatt House Sacramento/Midtown. We're thrilled to hear that our team members provided excellent service, and that you had a wonderful dinner and cocktails with us. We recognize the challenges with parking and are constantly brainstorming to improve this aspect of our service. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Darnell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Darnell, it's great to hear that you enjoyed your stay at Hyatt House Sacramento/Midtown. We strive to make every guest feel comfortable and satisfied. As a valued guest, we look forward to welcoming you back in the future!

10/10 – Uitstekend

Amy, Los Molinos

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very cool boutique style hotel. Rooms were clean and hotel bar had excellent cocktails. Great location and walking distance to several Midtown bars and restaurants. Will stay again.
2 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Amy, it's wonderful to hear you enjoyed your stay at Hyatt House Sacramento/Midtown! We're thrilled our unique style, neatness, top-notch bar, and the unbeatable location added to your experience. Your kind words only encourage us to continue making our guests' stay delightful. We eagerly await your return!

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Thank you for sharing, Wendy!At Hyatt House Sacramento/Midtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Uitstekend

Sangita

Positief: Netheid, staat van de accommodatie en faciliteiten
Clean comfortable stay! Breakfast included was super helpful. Staff were extremely accommodating.
1 nacht verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Sangita, it's fantastic to hear that your stay at Hyatt House Sacramento/Midtown was comfortable and clean, with qualifying aspects like the included breakfast adding to your overall experience. Heartening to know that our team members went the extra mile to accommodate your needs. Looking forward to welcoming you back for another enjoyable stay.

10/10 – Uitstekend

Deangelo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Thank you for the amazing rating, Deangelo!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt House Sacramento/Midtown soon!Thanks again for leaving your feedback!

10/10 – Uitstekend

Edward

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn't like the lack of partkng. Good breakfast and clean place. Very nice, courteous staff.
2 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Edward, thank you for your feedback. It's wonderful to know you enjoyed the breakfast offerings and found the Hyatt House Sacramento/Midtown to be impeccably clean. We'll be sure to let our courteous team members know that their efforts didn't go unnoticed. In regards to parking, we take note of your comment and will strive to make improvements where possible in the future. Thank you for choosing to stay with us.

10/10 – Uitstekend

Angi

Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with beautiful architectural features. We loved the restaurant. It was a bit noisy being right below it during the night. Overall, we’d stay again and choose floor 4 or 5. The location was great for walking, the staff were kind, and it was very clean!
2 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Angi, thank you for choosing the Hyatt House Sacramento/Midtown for your stay. We're pleased to hear that you appreciated the distinctive architecture and enjoyed our on-site dining option. We also understand your preference for quieter rooms and look forward to accommodating that on your next visit. It's wonderful though that you found our location convenient, and our team members amiable. More so, understanding that cleanliness is a top priority for our guests, it's reassuring to hear this aspect met your expectations. We are eager to welcome you back, possibly on the 4th or 5th floor!

10/10 – Uitstekend

Lucy

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleasant
1 nacht verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Lucy, it warms us to hear that your experience at Hyatt House Sacramento/Midtown was a pleasant one. We thank you for your kind words and look forward to your next visit.

2/10 – Ontzettend slecht

Steve

1 nacht verbleven in april 2024
Reactie van Customer Service op 12 mei 2024
Steve, it's unfortunate to see that your stay didn't meet your expectations. We'd appreciate the opportunity to understand your experience more thoroughly and rectify any potential mishaps. Please reach out to us with further details. Your feedback is invaluable to bettering our services in the future.

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Kathryn, thank you for taking the time to rate Hyatt House Sacramento/Midtown. It's fantastic to know we earned your top marks, and we hope to have the chance to impress you further on your next visit. Safe travels until then!

10/10 – Uitstekend

Cheryl, Long Beach

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel, rooms are nice and large, walk-in shower. Restaurant is also really good and the complimentary breakfast is an added bonus.
1 nacht verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Cheryl, it's wonderful to hear you found the Hyatt House Sacramento/Midtown enjoyable. Your remarks about our spacious rooms, invigorating walk-in shower, delectable restaurant, and the bonus complimentary breakfast are much appreciated. We strive to ensure our guests have a splendid stay. We hope you'll consider us for your future visits.

10/10 – Uitstekend

Ron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very nice blend of the historical old building and the new modern building. Room was well designed, although with one small window it was a bit dark. The hotel staff and the lounge staff were all very friendly. Definitely will stay here again.
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Ron, it's great to hear that you enjoyed the unique combination of historic and modern elements at Hyatt House Sacramento/Midtown. Glad to know you liked the well-structured room and the amiable interactions with our team members. Your valuable feedback on the window is noted. We eagerly look forward to your next visit!

8/10 – Goed

Troy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property has a lot of charm and character, in a great part of downtown Sacramento. Valet can be a little tricky but all other aspects are fantastic.
9 nachten verbleven in maart 2024
Reactie van Customer Service op 15 apr 2024
Troy, our team at Hyatt House Sacramento/Midtown is thrilled you appreciated the distinctive character of our hotel and enjoyed our prime location. We understand navigating valet parking can sometimes be a little complex and we're working to streamline the process. Thank you for taking the time to share your thoughts and we look forward to welcoming you back soon.

10/10 – Uitstekend

Alejandro

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Customer Service op 14 apr 2024
Thanks for sharing this perfect rating, Alejandro!We're thrilled to hear you enjoyed your stay at Hyatt House Sacramento/Midtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 – Goed

Damon, San Mateo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Damon, it's fantastic to hear you had a satisfying stay at the Hyatt House Sacramento/Midtown. We constantly strive to ensure a welcoming and comfortable experience for our guests. We look forward to welcoming you back for another enjoyable visit in the future!

10/10 – Uitstekend

Vijay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Customer Service op 7 apr 2024
Vijay, it's wonderful to hear you had a positive experience at the Hyatt House Sacramento/Midtown. We appreciate you sharing your feedback and we hope to have the pleasure of hosting you again in the future.

10/10 – Uitstekend

Kevin, San Anselmo

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff!
3 nachten verbleven in maart 2024
Reactie van Customer Service op 21 mrt 2024
Kevin, it's great to hear that you really appreciated the team members at Hyatt House Sacramento/Midtown! Your words truly highlight their efforts. We hope to provide you with another exceptional experience on your next visit.

10/10 – Uitstekend

Tim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, quiet and convenient. If you do not want to pay for parking, you can park on the street. It's free after 6pm.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 21 mrt 2024
Tim, we're thrilled to learn you appreciated the peace and convenience Hyatt House Sacramento/Midtown provided. It's great to hear you also found a cost-effective parking solution. We can't wait to welcome you back in the future!

6/10 – Redelijk

Ieats

Stay was good. Breakfast was okay. Would have appreciated the $75.00 daily fee being advertised prior to booking. Overall great location.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Ieats, it's great to hear that you found our location excellent during your stay. Your feedback about breakfast and the daily fee is acknowledged. It's important to us that our guests are made aware of all details beforehand. We sincerely hope you will join us again in the future so we can provide you with an even better experience.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
John, thank you for taking the time to rate your recent stay at Hyatt House Sacramento/Midtown. We're pleased to see you had a wonderful experience and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Lizbet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Lizbet, thank you for choosing Hyatt House Sacramento/Midtown and for posting your rating. We are thrilled you had an enjoyable stay and hope to see you again in the near future!

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Kevin, we're delighted to learn that you had a fantastic stay at Hyatt House Sacramento/Midtown. We're grateful for your support and look forward to hosting you again in the future!

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Thank you for the great rating, Susan!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt House Sacramento/Midtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 – Uitstekend

Norma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Norma, thank you for your high rating of Hyatt House Sacramento/Midtown. Our team is thrilled to see you enjoyed your visit. We hope your travel brings you back to us in the future. Safe travels!

2/10 – Ontzettend slecht

Jesse

2 nachten verbleven in februari 2024
Reactie van Customer Service op 31 mrt 2024
We appreciate the feedback, Jesse.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 – Uitstekend

Tara M

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel
1 nacht verbleven in maart 2024
Reactie van Customer Service op 10 mrt 2024
Thank you for the fantastic rating, Tara!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt House Sacramento/Midtown! We can't wait to see you again soon.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in februari 2024
Reactie van Customer Service op 8 mrt 2024
Daniel, we're thrilled you had an outstanding experience at Hyatt House Sacramento/Midtown! It's wonderful to know that our accommodations and services met your expectations. We eagerly anticipate your return in the future.

8/10 – Goed

Iain

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 8 mrt 2024
We appreciate you sharing this positive rating, Iain!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt House Sacramento/Midtown. We want to share an even more enjoyable experience with you next time.

10/10 – Uitstekend

Jasmyn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cute little spot, and the bar restaurant inside was great too!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 5 mrt 2024
Jasmyn, it's truly gratifying to read your encouraging words about your experience at Hyatt House Sacramento/Midtown. We're thrilled you found our establishment charming and enjoyed the exceptional dining experience within our restaurant and bar. Wishing you all the best until your next visit.

10/10 – Uitstekend

Jazzy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was spotless and well maintained. Also smelled lovely in the lobby. 5 stars.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 1 mrt 2024
Jazzy, thank you for your glowing review. We're thrilled to learn you enjoyed Hyatt House Sacramento/Midtown's cleanliness, upkeep, and the enticing aroma in our lobby. It's wonderful to know your experience aligned with our aim to provide comfortable and inviting spaces for our guests. It would be our pleasure to welcome you back in the future.

10/10 – Uitstekend

Sol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A new restaurant is right around the corner, and it’s amazing!
2 nachten verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Sol, thank you for sharing your wonderful experience. We're thrilled you enjoyed the local cuisine near the Hyatt House Sacramento/Midtown. Our prime location makes it easy for guests to explore various dining options. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Uitstekend

Lorraine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We truly enjoyed our stay. The property is beautiful and the staff was excellent. The ambiance was welcoming and hospitality. We enjoyed the star lounge and the bar mgr. even gave us complimentary glasses of champagne bubbly while we waited for our drinks and appetizers. The bar staff is very knowledgeable and friendly as we celebrated my birthday weekend at the hotel. Breakfast the next morning was delicious. Thank you.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Lorraine, it sounds like you had a memorable time at Hyatt House Sacramento/Midtown. We're delighted that you found our property alluring and our team members outstanding. It's great that the star lounge was enjoyable, and the surprise champagne made your birthday celebration even more special. We're also glad to hear that you relished our breakfast offerings. Thank you for choosing us for such an important weekend. We can't wait to welcome you back for your next celebration.

10/10 – Uitstekend

ka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Thanks for the outstanding rating!We're delighted your time at Hyatt House Sacramento/Midtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel in Midtown
This hotel is a little gem in midtown Sac! Stayed there to help our son move to Sac. The room was quiet and bed was comfortable. Has only valet parking ($35/nite) but there is really no other place to park. Breakfast was great. They have a cool bar and happy hour! Will def stay there again!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 14 feb 2024
Thank you for sharing your wonderful experience at the Hyatt House Sacramento/Midtown. We're delighted that you enjoyed the tranquility of your room and the comfort of our beds. It's great to hear that our breakfast and unique bar features positively influenced your stay. We also appreciate your understanding regarding the valet parking. Looking forward to your next visit when you're in the area again.

10/10 – Uitstekend

Alison

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet hotel , nice rooms, enjoyed the breakfast. I would say to keep the tables clean /wiped off more. Bar nice at night. Bun was too crispy on the slider.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 8 feb 2024
Alison, we're thrilled to hear you appreciated the tranquility, well-appointed rooms, and morning dining options at Hyatt House Sacramento/Midtown. Your feedback regarding the dining area cleanliness and the slider bun preparation has been noted. We always strive to offer an exceptional experience for our guests and your insights help us improve. We're glad you enjoyed the nightly bar amenities and we hope to have the pleasure of welcoming you again.

10/10 – Uitstekend

Joshua

1 nacht verbleven in februari 2024
Reactie van Customer Service op 8 feb 2024
Joshua, we're thrilled to understand that your experience at Hyatt House Sacramento/Midtown was exceptional, given your high rating. We trust you had a comfortable and memorable stay, and we look forward to hosting you again soon. Thanks for choosing us!

4/10 – Matig

Alexander

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Fire alarm went off at 4am. Otherwise I really enjoyed my stay. All of the staff were exceptional and I really enjoyed my meal at the star lounge.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 2 feb 2024
Alexander, we regret to hear about the unexpected alert during your stay. We truly appreciate your commendation for our extraordinary team members and the delightful dining experience in our lounge. Your feedback is invaluable and we hope we have the opportunity to enhance your next visit.

8/10 – Goed

Elaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Customer Service op 1 feb 2024
Thank you for taking the time to share your review with us, Elaine!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt House Sacramento/Midtown.

10/10 – Uitstekend

Grisel

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Service op 30 jan 2024
Thank you for the fantastic rating, Grisel!It's outstanding you had such a wonderful experience at Hyatt House Sacramento/Midtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 – Goed

Flossie, Eagle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Customer Service op 30 jan 2024
Flossie, thank you for choosing to stay at the Hyatt House Sacramento/Midtown and for taking the time to rate us. We appreciate your feedback and are delighted that your stay was satisfactory. We are looking forward to your next visit.

10/10 – Uitstekend

Martha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so helpful and professional!
2 nachten verbleven in januari 2024
Reactie van Customer Service op 29 jan 2024
Martha, it's heartening to hear that you admired the helpfulness and professionalism of our team members at Hyatt House Sacramento/Midtown. We appreciate the time you took to share your experience with us and we are delighted to know that we met your expectations. We hope to welcome you back in the future.

10/10 – Uitstekend

Alysa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Customer Service op 29 jan 2024
Alysa, thank you for your rating. The Hyatt House Sacramento/Midtown team is delighted to hear of your wonderful experience. We're looking forward to welcoming you back on your next visit.

10/10 – Uitstekend

John

2 nachten verbleven in januari 2024
Reactie van Customer Service op 26 jan 2024
John, it's wonderful to hear that your stay at the Hyatt House Sacramento/Midtown met your expectations. We always aim to deliver a great experience. We look forward to welcoming you back in the future. Safe travels!

10/10 – Uitstekend

Sean

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great midtown location
Location was ideal for my visit. Hotel amenities were great.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 26 jan 2024
Sean, it's fantastic to hear that the location of Hyatt House Sacramento/Midtown perfectly suited your needs and that you appreciated our wide array of amenities. Your positive feedback means a lot to us. It motivates our team members to continue delivering top-notch service. We hope to have the pleasure of welcoming you back in the future.

6/10 – Redelijk

Megan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Did Not Meet Expectations
Definitely a comfortable, well-equipped place for a work trip, but would massively adjust my expectations if I were to go back. Booked a balcony room, which is a total misrepresentation. There is a balcony on the 6th floor that, technically, only two rooms should use, but are totally open to the public. There's a keypad next to the door which sort of implies that you need a key to open it, but nope. Someone could literally walk in off the street and enjoy that balcony. Not worth the extra spend, and feels intentionally deceptive on the part of the hotel. All the staff were incredibly kind and hospitable, but it seemed like they didn't have any managerial support. I tried to go to the restaurant for dinner one night and in 30 minutes all I'd received was a glass of water and was still missing a menu. The servers were definitely swamped, it was just clearly understaffed. I overheard other tables saying how they'd been there for 90 minutes without receiving food and I gave up and left. Front desk staff were often open mouth eating at the desk or watching television on an ipad at full volume. Housekeeping never came to my room once in my 3 night stay. I could go on, but you get the point. The hotel is fine, and I think with a little more top-down organization and staff support it would have felt like a great choice. Hopefully they'll iron things out down the road. Definitely don't book that "balcony" room though!
1 nacht verbleven in januari 2024
Reactie van Customer Service op 25 jan 2024
Megan, your feedback is much appreciated and helps us to understand the areas where improvements are required. We apologize if the balcony room didn't meet your expectations. We ensure that measures are in place to offer a secure experience to all our guests.It's heartening to hear that you appreciated our friendly colleagues, yet we regret any lapse in service you may have encountered at our restaurant and front desk. Furthermore, we strive to provide efficient housekeeping services, so the issues you experienced are not representative of our usual standards.Indeed, there is always room for improvement and your suggestions are valuable towards shaping our future practices. Should you choose to visit us again, we hope to deliver a more fulfilling and seamless stay experience.

10/10 – Uitstekend

Gerardo

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Customer Service op 21 jan 2024
Thank you for the 5/5 rating, Gerardo!It's excellent you enjoyed your time at Hyatt House Sacramento/Midtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Uitstekend

Debbie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
loved it, will book again!
Booked this hotel b/c of it's proximity to my surgeon's office. All the staff I interacted with were gracious and on top of it. The room was newly renovated and very comfortable. The full breakfast, which was included, was very satisfying and the restaurant bar area is welcoming and the decor is elevated. Valet parking with unlimited in and outs was fine but others have complained about valet vs. self park. I preferred it. they have a handy app for you to alert them you need your car and it's ready for you when you get downstairs. I will definitely book here again when I return in March.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 20 jan 2024
Debbie, it's great to know that you enjoyed your stay at Hyatt House Sacramento/Midtown. We appreciate your positive comments about our attentive team members, the comfort of our renovated rooms, and our complete breakfast. We're also pleased to hear that you found the valet parking convenient and that our app was of service to you. We sincerely look forward to welcoming you back in March.