I was rude? Travis, you text me later and apologized for being rude yourself. You arrived on Island so early and wanted the cards and access to the unit while it was being cleaned. Total disregard for any of the rules, kept interfering with our whole process because you could have cared less. All you cared about was you were there and ready to get your party on! We did end up getting the cards to you several hours early. Thanks anyway Travis.

We are so happy you enjoyed your accommodations! It is such a lovely and comfortable home. And sorry about the garbage monitor. The owners that live in the Newhaven complex have been experiencing a lot of people taking advantage of the garbage receptacle. Apologies for this particular person being over the top. I did speak to the complex management about same. Thanks, Kathy

We are sorry to hear this and a little shocked too. So I went back and looked at our communication. Maybe you forgot so I copied what you said and our response to same. You said "Will it be an issue to bring our own golf cart via trailer? We replied "There is no trailer parking at the condo complex, you can park the trailer at the marina if you can find a spot or there is a private lot on the island that you can pay to store it. You will have to take the cart to the security office on the island and get the cart inspected, lights and brakes mostly to be able to use it on the island. There's a fee. They dont make it easy, sorry. We would have been happy to bring new batteries, we didn't know the sleep number remote needed them. The last guest had no problem with the remote. The towels and floor mats are new. If they were not to your liking then it would have been nice to hear from you while you were staying with us. We would have been happy to bring something different. I am sure you are trying to be helpful with your review but honestly it would have been much more helpful and productive for us both if you would have reached out to us while you here on the island. My friendly advice to you is to give your next host the chance to make things more to your liking by reaching out to them while you are staying with them. Because these reviews matter a great deal to us and to give us a 3 star review doesn't seem just.

Thank you so much for staying with us and your kind review. Hurry back when you can,

Thank you for your review and for staying with us during for your Labor Day weekend fun. When we priced the condo, we made sure to lower the rate so the guests that have their own golf cart could take advantage of the price or if someone wanted to rent a golf cart, there would be more available money to do so. Thanks again, 🌴Kathy

Oh goodness, the exterminator was there the day before you arrived. We had him come as we had just replaced all of the kitchen appliances that same day. Thank you for letting me know, I will have our team go over and spray, inspect again, especially since we are replacing the carpet in 2 weeks. And we will get some big pots. Thank you, Kathy

Thank you, 🌴Kathy