4 restaurants, serveren ontbijt, lunch, diner, internationale gerechten

Beoordelingen van Melia Tortuga Beach - All Inclusive

5 out of 5
Melia Tortuga Beach - All Inclusive
Urbanizacao da Cabocan ZDTI Ponta Preta, Santa Maria, Sal

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 72 van 198 beoordelingen" "
Gastenscore: 8 - Goed. 80 van 198 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 198 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 198 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 198 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

WIM

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in april 2019
Reactie van Melia Tortuga Management Team op 26 apr 2019
Dear Wim, Firstly, we would like to express our appreciation for you having selected Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to share your holiday experience with us and with fellow travelers on Expedia. We would like to thank you for rating the Hotel and for the amazing score on all the services this information will surely be shared with all our team members and we are sure that it will serve as a motivation to keep up with their effort. It has been truly a pleasure to have you as our guests, and we shall look forward to welcome you back more often to our resort in the future. Kind regards, Melia Tortuga Management Team

10/10 – Uitstekend

Riet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk verblijf
Heerlijk verblijf in een mooi resort met heel erg vriendelijke, behulpzame mensen. Ruime keuze aan eten en drinken. Het zwembad, de accommodatie, de activiteiten, alles was tip top in orde. En heel erg rustig allemaal.
7 nachten verbleven in februari 2019
Reactie van Melia Tortuga Management Team op 5 mrt 2019
Dear verblijf, Thank you for allowing us the pleasure to accommodate you at Melia Tortuga Beach Resort & Spa for your holidays and for the valuable time that you have set aside to rating the Resort. We are elated to perceive that the Hotel and it´s service in general have all contributed to a positive holiday impression, this is the aim we strive towards each day, it will be a pleasure to share it with our team members and we are sure that they will be very happy to hear from you again. It is with this positive perception in mind that we shall look forward to see you again as our guests more often in the future. Kind regards, Melia Tortuga Management Team

10/10 – Uitstekend

Kristin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideale dochter-moeder ervaring
Ik verbleef er met mijn dochter (20J) en het beantwoorde helemaal aan onze verwachtingen. Heerlijk zonnetje, niet te warm, gezellige strandbar, leuke kleinschalige restaurantjes en ook de fitnessen pilates 's ochtends hebben we nooit overgeslagen.
Reactie van Melia Tortuga Management Team op 14 nov 2018
Dear Kristin, Thank you for having chosen Melia Tortuga Beach Resort & Spa for your and your Daughter´s holidays and for having taken the time to share your thoughts with us and with fellow travelers on Expedia. Sorry to reply on English but I don't speak Dutch. We are tireless in our efforts to provide a warm, welcoming experience to each & every guest, and your special review brought smiles to our faces. Thank you! We are absolutely delighted to read that the Hotel and it´s services in general fully met your expectations. We hope you now consider Melia Tortuga to be your home away from home because it is and we are already looking forward to welcoming you and your family as our guests again in the not so distant future. Warmest regards, Melia Tortuga Management Team

8/10 – Goed

Dick, Den Haag

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn hotel
Fijn hotel. Vooral het personeels is vriendelijk, behulpzaam en doet erg zijn best om het verblijf tot een goede ervaring te maken. Eten in het gewone restaurant was goed. De kwaliteit van de specialiteiten restaurants vond ik wat onder de maat, vooral het Italiaanse restaurant serveert eten dat niet zoveel met Italiaans eten te maken heeft. Het grillrestaurant aan het strand doet wel wat het moet doen. Eenvoudig gegrild eten serveren maar beide andere proberen een mislukte vorm van haute cuisine te serveren met kleine hoeveelheden voedsel op een design manier op het bord geplaatst. Maar het gaat om de smaak! Er was voldoende plek bij de zwembaden en op het strand en het personeel houdt alles zoveel mogelijk netjes. Zwemmen in zee was niet mogelijk wel iets verder op bij de buren daar liggen 2 grote pieren in zee waartussen je prima kunt zwemmen.

10/10 – Uitstekend

Anna, Brussel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel
Het hotel was perfect, eerder kleinschalig, toch voldoende à la carte restaurants, heel lekker eten, uitgebreide buffetten, heel netjes en goed onderhouden. Geen enkel min-punt.

8/10 – Goed

Wim, Antwerpen

Positief: Netheid, staat van de accommodatie en faciliteiten
Leuk gelegen hotel
Hadden geboekt in Melia Tortuga maar door overbezetting naar Sol Dunas doorgestuurd. Vlakbij, zelfde keten maar wel heel luidruchtig door allerhande activiteiten van 9u tot 23u s'avonds. Mooi nieuw complex op 10 min wandelen van de zee. Was topvakantie, mooi warm weer en vanalles te doen. Kortweg... een aanrader!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer mooi hotel en ook zeer vriendelijk personeel die er alles aan doen om het een echte no stress vakantie wordt

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel
Een heerlijke tijd, vriendelijke personeel, goed geregeld

10/10 – Uitstekend

Vrouw, 43, Maastricht

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk om te relaxen.
Voor alles is gezorgd (bij all inclusive). Zelfs water kun je zo vaak vragen als je wilt. Strand is prettig maar zee meestal te ruw om in te gaan. Zwembaden goed schoon. Wie wil sporten kan dit met het animatieteam doen of zelf in de fitnessruimte (vrij klein maar genoeg te doen). Behandelingen in de spa en sauna zijn wel wat aan de prijzige kant.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideaal relax hotel!
Heel mooi, redelijk groot resort hotel. Vriendelijke en vlotte bediening en heel erg aangenaam verrast door de kwaliteit van het eten. Prachtig strand, heel rustig, ideaal dus voor een relaxvakantie!

10/10 – Uitstekend

Wim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Paolo, Bergeggi

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Da evitare
8 nachten verbleven in februari 2024
Reactie van Anna Landim, Community Manager op 19 feb 2024
Thank you for having chosen to stay at Melia Tortuga Beach Resort & Spa for your holidays. We regret to learn that your stay was not according to your expectations, we are at your disposal for any assistance that you may need. We hope that you will give us the opportunity to change this opinion on your next stay.Kind regards,Anna Landim

4/10 – Matig

Vanessa

2 nachten verbleven in januari 2024
Reactie van Meliá Tortuga Management Team op 9 jan 2024
Dear Guest, Thank you for your trust in having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having set aside some of your valuable time to share your feedback with us and with fellow travelers online. We are sorry that the standard of our services were not able to meet your expectations. We always welcome each constructive feedback and suggestions from our guests and take them into account for the continuous enhancement of our services. . Thank you once again for your contribution, we hope that we can persuade you to return for another stay and allow us the opportunity to change your perception about us. Best regards, Melia Tortuga Management Team

10/10 – Uitstekend

RAMALINGAM

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was kept clean with lots of food options and activities. Beach side was amazing with Turquoise blue water. All inclusive bars was amazing. A must for a sunny beach seeker
7 nachten verbleven in december 2023
Reactie van Meliá Tortuga Management Team op 9 jan 2024
Dear Ramalingam, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

2/10 – Ontzettend slecht

Andrew

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Not 5 star as sold, at most 3 star and very disappointing.
7 nachten verbleven in december 2023
Reactie van Meliá Tortuga Management Team op 9 jan 2024
Dear Guest, Thank you for your trust in having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having set aside some of your valuable time to share your feedback with us and with fellow travelers online. We are sorry that the standard of our services were not able to meet your expectations. We always welcome each constructive feedback and suggestions from our guests and take them into account for the continuous enhancement of our services. . Thank you once again for your contribution, we hope that we can persuade you to return for another stay and allow us the opportunity to change your perception about us. Best regards, Melia Tortuga Management Team

8/10 – Goed

Francoise

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Connexion internet déplorable. Ce n’est pas un 5* mais plutôt un petit 4*. Le personnel n’est pas formé pour un 5*. Les suites sont très bien. A la plage les parasols sont tous à refaire mais autrement c’est très agréable. Nourriture très bonne à part au Pasta Nostra, décevant.
13 nachten verbleven in oktober 2023
Reactie van Meliá Tortuga Management Team op 9 jan 2024
Dear Francoise, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

10/10 – Uitstekend

Raphael

2 nachten verbleven in maart 2023
Reactie van Melia Tortuga Management Team op 19 apr 2023
Dear Raphael, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

10/10 – Uitstekend

Anabela

6 nachten verbleven in november 2022
Reactie van Melia Tortuga Management Team op 2 jan 2023
Dear Anabela, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

6/10 – Redelijk

Joshua

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
The atmosphere and landscaping looks really great. However, we couldn’t make reservations for dinner because they were always full, minutes after opening time. It was nearly impossible to get hot water in our villa so we took cold showers every night. Lastly, none of the bars would make any drinks without alcohol. For being “all inclusive” they only mean for people who drink alcohol. We stayed in a hotel in Praia that had burning hot water and was a fraction of the cost. I won’t be staying here again.
2 nachten verbleven in november 2022
Reactie van Melia Tortuga Management Team op 2 jan 2023
Dear Guest, Thank you for your trust in having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having set aside some of your valuable time to share your feedback with us and with fellow travelers online. We are sorry that the standard of our services were not able to meet your expectations. We always welcome each constructive feedback and suggestions from our guests and take them into account for the continuous enhancement of our services. . Thank you once again for your contribution, we hope that we can persuade you to return for another stay and allow us the opportunity to change your perception about us. Best regards, Melia Tortuga Management Team

8/10 – Goed

Örjan

Reisde met familie
11 nachten verbleven in oktober 2021
Reactie van Meliá Tortuga Beach Resort & Spa Team op 2 nov 2021
Dear Mr. Orjan, First of all we would like to thank you for spending time to rate the Hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely important. It's always a pleasure to welcome you in our little paradise in Sal island, Cabo Verde and we can't wait to welcome you here soon again. Best personal regards from Sal Your Meliá Tortuga Beach Resort & Spa Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amplitud habitación
7 nachten verbleven in november 2018
Reactie van Meliá Tortuga Management Team op 9 jan 2024
Dear Guest, First of all we would like to thank you for spending time to rate the Hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely important. It's always a pleasure to welcome you in our little paradise in Sal island, Cabo Verde and we can't wait to welcome you here soon again. Best personal regards from Sal Your Meliá Tortuga Beach Resort & Spa Team

6/10 – Redelijk

Vince, Atlanta

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
The property staff was not courteous nor helpful when I called ahead and told them I’d land early. Upon arrival, I had to wait 5 hours for an “early” check in. The food was not good. The redeeming quality is the beach.
2 nachten verbleven in januari 2020
Reactie van Meliá Tortuga Management Team op 9 jan 2024
Dear Guest, Thank you for your trust in having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having set aside some of your valuable time to share your feedback with us and with fellow travelers online. We are sorry that the standard of our services were not able to meet your expectations. We always welcome each constructive feedback and suggestions from our guests and take them into account for the continuous enhancement of our services. . Thank you once again for your contribution, we hope that we can persuade you to return for another stay and allow us the opportunity to change your perception about us. Best regards, Melia Tortuga Management Team

8/10 – Goed

Nathalie, Castillon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bien dans l'ensemble plage fantastiques bon cervice
7 nachten verbleven in maart 2020
Reactie van Meliá Tortuga Management Team op 9 jan 2024
Dear Mrs. Nathalie, First of all we would like to thank you for spending time to rate the Hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely important. It's always a pleasure to welcome you in our little paradise in Sal island, Cabo Verde and we can't wait to welcome you here soon again. Best personal regards from Sal Your Meliá Tortuga Beach Resort & Spa Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Voyage de noce
3 nachten verbleven in februari 2020
Reactie van Melia Tortuga op 3 mrt 2020
Dear Guest, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
WiFi is only available in the bar or pool area, not in room. Weak WiFi reception whenever it was available. Long wait time (2 hours) for dinner although reservation was made. You are required to make a dinner reservation however there was no availability to even make a reservation in advance as all restaurants were completely reserved. Housekeeping cleaning was incredibly poor. Trash was not taken out for days, small bugs crawling everywhere, same unclean sheets were being used to make the bed even though requested for new clean sheets. TV cable and phone service stopped working. There is an extra charge for pool/beach towels even with all inclusive. Overall a poor experience and one of the worst hotels I’ve ever stayed at.
7 nachten verbleven in februari 2020
Reactie van Melia Tortuga Management Team op 24 feb 2020
Dear Guest, Thank you for your trust in having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having set aside some of your valuable time to share your feedback with us and with fellow travelers online. We are sorry that the standard of our services were not able to meet your expectations. We always welcome each constructive feedback and suggestions from our guests and take them into account for the continuous enhancement of our services. The rooms are cleaned on a daily basis, and the bed sheets are changed all the others day due to our sustainability commitment with the environment, except below customer request for daily change. Please note that beach towels are offered at no charge, though there is a deposit that is returned when the towels are returned. Thank you once again for your contribution, we hope that we can persuade you to return for another stay and allow us the opportunity to change your perception about us. Best regards, Melia Tortuga Management Team

8/10 – Goed

Mauri, Bergamo

Reisde met partner
Positief: Netheid
Struttura ormai datata e non da 5 stelle ormai ...quasi esclusivamente x stranieri inglesi e francesi ...eravamo gli unici 2 italiani.
7 nachten verbleven in februari 2020
Reactie van Melia Tortuga op 24 feb 2020
Caro Mauri, Grazie per aver scelto Meliã Tortuga Beach Resort & Spa per le sue vacanze e per aver trovato tempo per offrire la sua impressione. mi dispiace molto leggere riguardo alla delusione delle sue vacanze da noi. Abbiamo anche ricevuto opinioni molto positive da altri clienti e in conclusione questo dipende molto dal gusto personale di ognuno. Inoltre raccomandiamo ai nostri clienti di riportare immediatamente ogni tipo di anomalia riguardo al servizio per poter risolverlo il prima possibile. Ringrazio nuovamente per il suo apporto, sarà utile per continuare a migliorare il nostro servizio e speriamo ci dia di nuovo l’opportunità per dimostrarlo nel futuro. Cordialmente,

4/10 – Matig

France

Reisde met een groep
Horrible
Nourriture détestable !!!
7 nachten verbleven in februari 2020
Reactie van Melia Tortuga op 17 feb 2020
Dear Guest Thank you for having chosen Tortuga Beach Resort & Spa for your holidays and for having set aside some of your precious time to review our hotel. We regret to perceive from your rating that we were not able to fully meet your expectations, this is not the kind of impression that we would like you to retain from your stay with us, quite the contrary we strive to provide our guests with a memorable stay each time. There is always a Guest Experience manager available at the hotel to listen to our guests and offer any assistance should they require it, and of course our Management Team are always available at the Hotel for our guests, therefor we always recommend our guests to not hesitate to contact us during their stay for any assistance that they may need. We hope that you will give us the opportunity to offer you our services once more by returning for another stay in the not so distant future and allow us the chance to change your perception about us. Kindest Regards, The Melia Tortuga Management Team.

10/10 – Uitstekend

Ola

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The layout, scenery, the food and drinks were all good.
4 nachten verbleven in februari 2020
Reactie van Melia Tortuga op 12 feb 2020
Dear Guest, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nous avons aimé la gentillesse du personne Le vaste choix des restaurants et des choix des plats La propreté de l'ensemble , chambre , restaurants, piscines et extérieurs La place qu'ils donnent aux chats dans les exterieurs de l'hotel, ils sont comme chez eux Il faudrait penser a mettre une cagnote pour le personnel, nous avons envie de laisser un pouvoir en fin de sejour Nous reviendrons pour passer de bons moments
21 nachten verbleven in januari 2020
Reactie van Melia Tortuga op 12 feb 2020
Dear Guest, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ménage fait tous les jours que je mens très propre.
9 nachten verbleven in januari 2020
Reactie van Melia Tortuga op 12 feb 2020
Dear Guest, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

10/10 – Uitstekend

Cathy, Nantes

Reisde met partner
Positief: Netheid, personeel en service
Surclassement à notre arrivée. 70 m2 au lieu de 45 m2.
9 nachten verbleven in januari 2020
Reactie van Melia Tortuga op 28 jan 2020
Dear Mrs. Cathy, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

8/10 – Goed

Nathalie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personnel attentif et accueillant qui a à coeur de répondre aux attentes
7 nachten verbleven in januari 2020
Reactie van Meliã Tortuga op 28 jan 2020
Dear Mrs. Nathalie, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

10/10 – Uitstekend

MrsEdewor, Nigeria

Reisde met familie
The hotel gives breakfast, lunch and dinner which is amazing
8 nachten verbleven in december 2019
Reactie van Melia Tortuga op 13 jan 2020
Dear MrsEdewor, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in december 2019
Reactie van Melia Tortuga op 6 jan 2020
Dear Guest, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

8/10 – Goed

Izor, Sverige

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Positivt: God mat på de bokningsbara restaurangerna. God frukost. Trevlig underhållning om kvällarna. Trevlig personal. Stort rum med stor balkong! Negativt: Något kyliga pooler. Personalen tog lång tid på sig att komma upp med saker till rummet, vid ett tillfälle fick vi säga till 3 gånger för att få lite mer balsam. Jacuzzin på rummet gick inte att sätta igång, vi fick svaret att den bara var för "syn skull" och gick bara att använda som ett vanligt badkar. Vi är sammantaget nöjda och rekommenderar hotellet.
7 nachten verbleven in november 2019
Reactie van Melia Tortuga op 25 nov 2019
Dear Izor, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Service wifi horrible même dans les locaux equipés
9 nachten verbleven in oktober 2019
Reactie van Melia Tortuga op 29 okt 2019
Dear Guest, Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to tell us about your holiday experience. Your omments will be forward it to the department in charge for their consideration, we hope that with this in mind you will give us the pleasure of your visit again in the near future. Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ci siamo stati la prima settimana di Ottobre 2019, io e mia moglie. Cibo e servizi ottimi. Ma sopratutto mai avevo trovato un "ALL INCLUSIVE" dove tutto era veramente inclusive! Succhi, birre, vino alcolici, cocktail, tutto quello che volevi ... i nordici si "sguarano" solo di questo! Qua e là la struttura necessita di qualche ritocco (ovviamente essendo Africa non si pretende quanto un 5 stelle Europeo o Americano). Ci sono 3 ristoranti alla carta per i quali non è necessario pagare niente in più se si è nella formula "all inclusive". Molto richiesti e prenotabili di 3 gg in 3 gg per cui fatelo subito appena arrivate o il gg successivo. Dei 3 sconsiglio quello in spiaggia a mezzogiorno perchè sono troppo lenti e il caldo vi molesta, mentre è ottimo la sera su prenotazione. il ristorante "Acqua" provatelo se volete almeno 1 volta ma non ci ha esaltato. Mentre "Pasta Nostra" è ottimo sia per carne che pesce, e finite con il loro tiramisù che è "SPAZIALE". Ho utilizzato anche la palestra per 4 volte, piccolina ma c'è tutto. L'unico neo è la spiaggia che con la bassa marea scopre il fondale roccioso. Però a 15 min a sinistra c'è la stupenda Punta Pedra, e a 3 minuti a destra 2 insenature artificiali con acqua calma e pulita. L'isola purtroppo non offre molto per cui vi proporranno il tour per mostrarvi quelle 4/5 cose che hanno ma i 25 Euro del giro sono sprecati. Anche il WIFI è da potenziare: funziona a singhiozzo nelle camere, bene in piscina e in spiaggia, poco nella hall.
7 nachten verbleven in september 2019
Reactie van Melia Tortuga op 29 okt 2019
Dear Guest, Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to tell us about your holiday experience. Thank you very much for such a wonderfull comment.we hope that with this in mind you will give us the pleasure of your visit again in the near future. Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vacaciones inolvidables,todo como en un sueño! Lo que queria
6 nachten verbleven in september 2019
Reactie van Mélia Tortuga op 16 okt 2019
Estimado, Muchas gracias por haber elegido Meliá Tortuga para sus vacaciones y por hacernos llegar sus comentarios. Nos satisface saber que ha disfrutado de sus vacaciones en nuestro hotel. Su satisfacción es importante para nosotros pues es el objetivo principal de nuestros servicios. Esperamos poder recibirle nuevamente como nuestro huésped en un futuro no muy lejano Atentamente

8/10 – Goed

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Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Le buffet de restauration etait impecable qualité, l'inventivité, propreté. Etat de la chambre (appartement ) tres bien , bonne literie. Piscine tres bien . Localisation nikel. Par contre je trouve pas normale de ne pas avoir été prevenu sur la malhonnêteté de vendeurs d expédition qui sont juste a la sortie de l hôtel en permanence.
10 nachten verbleven in september 2019
Reactie van Melia Tortuga op 29 okt 2019
Dear Guest, Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to tell us about your holiday experience. Thank you very much for such a wonderfull comment.we hope that with this in mind you will give us the pleasure of your visit again in the near future. Kind regards,

10/10 – Uitstekend

Leonardo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
tem que pagar + 31€ por dia para ser all incluse, quartos são bem espaçosos, comida muito boa.
2 nachten verbleven in september 2019
Reactie van Melia Tortuga op 29 okt 2019
Dear Guest, Thank you for having chosen Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to tell us about your holiday experience. Thank you very much for such a wonderfull comment.we hope that with this in mind you will give us the pleasure of your visit again in the near future. Kind regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

12 nachten verbleven in augustus 2019
Reactie van The Melia Tortuga Management Team. op 7 okt 2019
Dear Guest Thank you for having chosen Tortuga Beach Resort & Spa for your holidays and for having set aside some of your precious time to review our hotel. We regret to perceive from your rating that we were not able to fully meet your expectations, this is not the kind of impression that we would like you to retain from your stay with us, quite the contrary we strive to provide our guests with a memorable stay each time. There is always a Guest Experience manager available at the hotel to listen to our guests and offer any assistance should they require it, and of course our Management Team are always available at the Hotel for our guests, therefor we always recommend our guests to not hesitate to contact us during their stay for any assistance that they may need. We hope that you will give us the opportunity to offer you our services once more by returning for another stay in the not so distant future and allow us the chance to change your perception about us. Kindest Regards, The Melia Tortuga Management Team.

2/10 – Ontzettend slecht

Cassandra

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
A éviter
Nous avons passé une nuit dans cet hôtel en famille pour une escale. Et c’était entièrement suffisant vu les conditions. Pour commencer je réserve sur internet une nuit pour fin août. Suite à un beug du site, je me retrouve avec une nuit d’hôtel réservée pour août et une nuit pour septembre. J’annule dans la seconde qui suit celle pour septembre. Je suis évidemment prélevée pour cette réservation. Arrivée à l'hôtel, aucun geste commercial ne m’est proposé. La condition d’annulation est stricte. Le gérant ne descend même pas nous l’expliquer, il se contente de dicter sa réponse à la réceptionniste. Et quand bien même il savent que je ne me présenterai pas en septembre ils me prélèvent bien de plus de 130e. Bravo. Bonne entrée en matière pour notre arrivée. Ensuite, sur la réservation est noté « Hôtel Meliá Tortuga - All inclusive ». Sur ma confirmation n’étais indiqué nulle part que nous n’aurions pas le droit au all inclusive. ATTENTION. Quand je suis allée me plaindre a la réception en leur montrant mon mail de réservation avec la notion « ALL INCLUSIVE », le réceptionniste me répond « c’est le nom de l'hôtel Madame ». Le nom de l'hôtel est donc Hôtel Meliá Tortuga ALL INCLUSIVE, mais il n’y a pas de all inclusive pour tout le monde. Comment arnaquer des gens ? Voici la solution. Inutile de préciser que je ne le recommanderai en aucun cas.
1 nacht verbleven in augustus 2019

6/10 – Redelijk

AH, France

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Les chambres ont un vrai besoin de rafraîchissement, il y a du moisi, de la rouille, nettoyage médiocre et invraisemblable un patron britannique qui a racheté les 3 hôtel Melia, qui est toujours bourré et qui ce prend pour une diva a qui tout doit être à sa volonté et désir, aucune attention en vers les envie des clients, un abus au point de vouloir une cliente qui était au bar avec son petit ami, d’apres Les dires de certains employés, ça n’est pas la première fois, qu’il a jeté des clients de l’hotel Parce qu’il n’ont pas accepté son offre, par la suite il leurs paye un autre hôtel et leur paye une indemnité pour ne rien poster sur les réseaux sociaux, une honte!!
12 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hemos disfrutado mucho de nuestra instancia en el tortuga Beach. Sin duda ha cumplido con nuestras expectativas aunque hay muchas pequeñas cosas en el que el resort podría mejorar y convertirse en perfecto.
9 nachten verbleven in augustus 2019

8/10 – Goed

silvio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Satisfeito
Hotel com funcionários bem simpáticos, alguns problemas pontuais e simples de resolver.. nada que atrapalhasse a minha estadia. Por ser um hotel 5 estrelas mais barato da região, era de se esperar essas falhas.. quem quer perfeição reserve o hotel mais caro e não terá problemas. Fiquei frustado com o meu check-in as 22h.. todos os restaurantes fecham exatos as 22h e pra quem chega tarde, eles deixam prontos numa mesa de restaurante um lanche feito, uma fruta + agua mineral + pao + manteiga e uma fatia de queijo. Deveriam ter pelo menos uma máquina automática de café que eles usam várias durante o dia, um microondas, sanduiches gelados.. ou seja nao precisa ter restaurante 24h.. mas poderiam amenizar facilmente com essa logística.. o empreendor de sucesso é aquele que consegue se passar pelo cliente.. ele realmente não gostará de chega cansado de uma viagem e ter esse tipo de refeição após as 22h. Outra coisa as sobremesas.. não são primorosos como um hotel 5 estrelas deveria ter.. mas eu voltaria lá tranquilamente...
5 nachten verbleven in juli 2019
Reactie van A Direcção do Meliá Tortuga. op 13 aug 2019
Caro silvio , Obrigado por eleger o Melia Tortuga Beach Resort & Spa para as suas férias e pelo seu tempo tomado para partilhar a sua experiência no Expedia. Suas amáveis palavras são muito apreciadas, e estamos felizes em saber que você gostou da sua estadia e que para si o Hotel é lindo. Por favor, tenha certeza de que suas calorosas palavras de elogio serão encaminhadas a toda a nossa equipe. Sentimos muito que o tempo não foi o mais favorável durante a sua estadia. Gostaríamos de agradecer mais uma vez por trazer os seus valiosos comentários à nossa atenção, estes serão levados em conta, pois estamos empenhados em melhorar constantemente os nossos serviços, para alcançar a satisfação completa de cada hóspede. Tem sido um prazer tê-lo como nossos convidados e certamente esperaremos uma nova visita sua em um futuro não muito distante. Com os melhores cumprimentos, A Direcção do Meliá Tortuga.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in juli 2019
Reactie van Melia Tortuga Management Team op 5 aug 2019
Dear Guest, Firstly, we would like to express our appreciation for you having selected Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to share your holiday experience with us and with fellow travelers on Expedia. We would like to thank you for rating the Hotel and for the amazing score on all the services this information will surely be shared with all our team members and we are sure that it will serve as a motivation to keep up with their effort. We also thank you for bringing into our attention the details that require our immediate attention, we will forward it to the department in charge for their consideration It has been truly a pleasure to have you as our guests, and we shall look forward to welcome you back more often to our resort in the future. Kind regards, Melia Tortuga Management Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Établissement propre, personnel agréable, nourriture bonne. Rien de négatif
3 nachten verbleven in juli 2019
Reactie van Melia Tortuga Management Team op 1 aug 2019
Dear Guest, Thank you for allowing us the pleasure to accommodate you at Melia Tortuga Beach Resort & Spa for your holidays and for the valuable time that you have set aside to rating the Resort. We are elated to perceive that the Hotel and it´s service in general have all contributed to a positive holiday impression, this is the aim we strive towards each day, it will be a pleasure to share it with our team members and we are sure that they will be very happy to hear from you again. It is with this positive perception in mind that we shall look forward to see you again as our guests more often in the future. Kind regards, Melia Tortuga Management Team

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cobran el servicio de taxi a 25 mientras lo normal es 12, la consulta médica a 90 mientras allí vale 1,5 euros. Intentamos anular una noche y ni siquiera fueron capaces de tener un detalle xq según ellos no se podía anular, otros 140 euros para su bolsillo. Muy mal servicio, no hay hamacas libres en la piscina, el wifi funciona muy mal y solo en zonas comunes. Cucarachas en zonas comunes y gatos que se tiran a por comida. La ubicación tampoco es buena, está a pie de playa pero en una playa donde no hay mas que rocas... Decepcionados totalmente, no volveremos a este hotel.
2 nachten verbleven in juli 2019

8/10 – Goed

Kerry

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
My stay
Food was good but not great and the staff (with a few exceptions) weren't the friendliest. They weren't rude but some had a demeanor like they didn't want to be there or you were putting them out. The WiFi was terrible.
6 nachten verbleven in juli 2019
Reactie van Melia Tortuga Management Team op 23 jul 2019
Dear Kerry, Firstly, we would like to express our appreciation for you having selected Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to share your holiday experience with us and with fellow travelers on Expedia. We would like to thank you for rating the Hotel and for the amazing score on all the services this information will surely be shared with all our team members and we are sure that it will serve as a motivation to keep up with their effort. We also thank you for bringing into our attention the details that require our immediate attention, we will forward it to the department in charge for their consideration. It has been truly a pleasure to have you as our guests, and we shall look forward to welcome you back more often to our resort in the future. Kind regards, Melia Tortuga Management Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2019
Reactie van Melia Tortuga Management Team op 3 jul 2019
Dear Guest, Thank you for allowing us the pleasure to accommodate you at Melia Tortuga Beach Resort & Spa for your holidays and for the valuable time that you have set aside to rating the Resort. We are elated to perceive that the Hotel and it´s service in general have all contributed to a positive holiday impression, this is the aim we strive towards each day, it will be a pleasure to share it with our team members and we are sure that they will be very happy with your rating. It is with this positive perception in mind that we shall look forward to see you again as our guests more often in the future. Kind regards, Melia Tortuga Management Team