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Beoordelingen van Gara Rock

4 out of 5
Gara Rock
East Portlemouth, Salcombe, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 53 van 87 beoordelingen" "
Gastenscore: 8 - Goed. 21 van 87 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 87 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 87 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 87 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just wow!
The most incredibly beautiful and relaxing 24 hours escape. Just a stunning hotel!
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful setting and lovely hotel. Staff very friendly and welcoming
1 nacht verbleven in november 2023
Reactie van Andy op 7 nov 2023
Thank you very much for your review. We are glad you enjoyed your stay.

10/10 – Uitstekend

Jenna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing place!
We had the most amazing time at Gara Rock Hotel celebrating my husband’s 40th birthday. Really special place and would love to return.
2 nachten verbleven in november 2023
Reactie van Andy op 7 nov 2023
Thank you very much for your review. We are glad you enjoyed your stay.

8/10 – Goed

Jessica

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Jenny

1 nacht verbleven in oktober 2023
Reactie van Andy op 7 nov 2023
Thank you very much for your review. We are glad you enjoyed your stay.

4/10 – Matig

Derek Geoffrey

Positief: Comfort kamer
Negatief: Personeel en service
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Rachel

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Underwhelming! This property has the foundations to be extraordinary (especially given its location), yet the customer service is severely lacking. Rude staff on check-in. Room not ready at the specified time (3pm). No apology given. No offer to help with bags to our room. Room dirty with a stained bath, sofa, curtains, bathroom floor. And the spa, a small pool with 5 loungers is not sufficient given the hotel capacity. The food is severely overpriced and is satisfactory at best. Burnt food and poor service. For the price point the hotel is NOT worth the money. Do yourself a favour and spend your money elsewhere. There is much better out there at a fraction of the price.
2 nachten verbleven in oktober 2023
Reactie van Gara Rock Guest Services op 7 okt 2023
Hi Rachel, Thank you for taking the time to review your stay with us. I am so sorry that we fell short on this occasion and that your stay was impacted; it's really not our usual standard and we have followed up with the staff in question. Due to our location, I'm glad you found it gorgeous, we are very limited planning wise on any additions or amendments to the existing building, so would be limited with changes to the pool area. We do appreciate the feedback for the loungers and can certainly look to expand the number we have by the pool. We are also terribly sorry to hear that your experience in the restaurant wasn't quite up to par, we do also hope that you raised this at the time as we do endeavour to resolve any issues at the time.Thank you again, for taking the time to raise these issues and we do hope to see you again.

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Birthday celebration with family. Hotel made it a very special occasion to remember.
5 nachten verbleven in september 2023
Reactie van Gara Rock Guest Services op 9 okt 2023
Hi Chris, Thank you for taking the time to review us - we're so happy to hear you had a wonderful time with us. We hope to see you again for may more special occasions in the future.

10/10 – Uitstekend

Willow

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Zoë

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful stay
1 nacht verbleven in juni 2023

6/10 – Redelijk

Gordon

Positief: Netheid, personeel en service en comfort kamer
Lovely but overpriced
The room was amazing, the staff were friendly and attentive. The food was good but overpriced, especially the breakfast
1 nacht verbleven in mei 2023

8/10 – Goed

Linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a lovely room and view. Overall very impressed with the location, and style of the hotel. Our biggest grievance is the food that is very expensive . Sandwiches at lunch and cream teas in the afternoon would be a nice touch ,but at a reasonable price for both guests and walkers.
1 nacht verbleven in april 2023

10/10 – Uitstekend

Madeleine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stunning property in a spectacular setting. The rooms, restaurant, terrace and lounge really felt as if they had been designed to make the most of the landscape with beautiful views from all parts of the hotel.
3 nachten verbleven in april 2023

10/10 – Uitstekend

Harley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023

10/10 – Uitstekend

Ruth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful, stay. Staff and food were excellent. Atmosphere was chilled and cosy but still very special. Amazing views.
2 nachten verbleven in maart 2023

10/10 – Uitstekend

ISOLDE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Sam

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023

6/10 – Redelijk

Katherine

Reisde met familie
Negatief: Comfort kamer
Not worth it
It’s average across the board with a wonderful view
2 nachten verbleven in maart 2023

8/10 – Goed

Joanne

2 nachten verbleven in februari 2023

10/10 – Uitstekend

Ann

3 nachten verbleven in februari 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely but a bit overpriced for what you get
A wonderful stay but a shame that breakfast wasn’t included given the exclusivity and remoteness of the location. The spa is truly excellent and the staff are on the whole great, though a few of them took a little while to warm up and weren’t initially very friendly. I probably wouldn’t stay here again but only because I think there are better hotels out there at this price point.
2 nachten verbleven in januari 2023

10/10 – Uitstekend

Tamine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023

10/10 – Uitstekend

Steve

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022

6/10 – Redelijk

Katharine

Reisde met huisdieren
Positief: Netheid
Fantastic location, but access challenging. I was expecting something special for the price but was distinctly average. I always look for somewhere I can return, but will not bother going here again, maybe for lunch only.

8/10 – Goed

Maria

Positief: Netheid, personeel en service en comfort kamer
Gara Rock was in a stunning position and the hotel itself was lovely and the restaurant service was fantastic. There was
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Paul

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great Gara Rock holiday.
I know have 10000 brownie points having booked this for my partner. It really is very very good. Food quality is outstanding. As the weather was so good we didn’t use the pools or spa but they all looked very good. Post Brexit staffing is very very difficult these days. Somethings have to give, like the terrace grill and land rover shuttle. Many of the staff were very young but again trained well and did a superb job. Residents take priority in the restaurant. This is an area of potential problems but again the management have found the perfect balance. So a 9.5 out of 10 from us. Yes it can be expensive but it is great value for money. Well done Gara Rock management and staff.
3 nachten verbleven in juli 2022

6/10 – Redelijk

Terence

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We visited for a short two-night break (16th/17th July 2022). We had a very friendly greeting on arrival and our Ocean View room was comfortable and clean. The bathroom was large, the floor could have been cleaner. More thought should have been given to the layout. Why, at these prices, have you got to climb into the bath to have a shower. The bathroom was large enough to accommodate a nice walk-in shower. There was nowhere convenient to hang a towel, not even the hand towel. Very poor. Our meal on Saturday night was excellent – we had the ‘special’ fish for starter and mains and it was pleasantly served in a reasonable time by the staff. Sunday night was a completely different matter. We waited far too long to be asked for our order and the starter, when it eventually came (one hour after our reserved time), was simply not value for money. One expensive scallop chopped up and overwhelmed by the tabasco dressing. We also waited too long for our main course of lamb rump and when it came it was cold, tough and chewy. It was allegedly served with ratatouille but which resembled a teaspoon of tomato paste. This meal at these prices was simply not good enough. We expressed our disappointment, but apart from an apology, no recompense was offered. In conclusion we felt that Gara Rock was a good, but difficult to access, location but at the high prices charged it is underwhelming and we will be in no hurry to return.
2 nachten verbleven in juli 2022

8/10 – Goed

Robert

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Nerys

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay and the staff were amazing.
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Lorraine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing two nights
It was amazing, so happy with everything
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous remote location
Everything was faultless- delicious food, excellent location, very calm atmosphere to relax and reset in.
Perfect room!
Amazing view
2 nachten verbleven in april 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2022
Reactie van Jayne op 31 mrt 2022
Thank you very much for your fantastic rating, we really appreciate it!

8/10 – Goed

Emma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautifully located family hotel Fabulous garden suite facilities Exceptional restaurant food ! Great service
3 nachten verbleven in februari 2022
Reactie van Jayne op 31 mrt 2022
Hi Emma, thank you very much for your fantastic review, we hope to see you again soon.

10/10 – Uitstekend

Claire, Brixham

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2022

6/10 – Redelijk

Chloe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2022

10/10 – Uitstekend

Tracey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic
2 nachten verbleven in december 2021

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Delightful location, brilliant service, and delicous f
2 nachten verbleven in augustus 2021

4/10 – Matig

Michele

Reisde met partner
Overpriced hotel in middle of nowhere so had to drive over 40 mins to get into salcombe as hotel is actually in easy portlemouth. Room not cleaned or bed made up in 4days - small room which felt cluttered . Child / dog friendly which meant both outdoor and spa pool always busy with kids dive bombing - breakfast was poor with porridge made with water - would not recommend
4 nachten verbleven in augustus 2021

8/10 – Goed

Anthony

Reisde met familie
Positief: Netheid, personeel en service
Very good
The hotel was in a stunning location therefore a bit of hassle getting to it. It’s very pricey although I feel the lunch menu is better value.overall we had a great stay and enjoyed the location. The staff were excellent so well done to them.
2 nachten verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The main problem was that we booked 3 rooms via Expedia for a big family celebration. We booked 8 months in advance, and then found out 2 weeks before May half term, that one of the rooms had been double booked. The hotel did everything they could to help, and I was impressed by their genuine apology and willingness to help, which made up for the potential disaster. I would not book via Expedia again. The hotel itself was lovely, and the rooms have a real wow factor. It didn’t seem too crowded either and felt covid secure. The only downside was the breakfast service. Possibly they were short staffed? Everything had to be asked for 3 times. There was No cutlery on the table and service was very slow every morning. Dinner service was excellent though. So altogether a great weekend, saved by the hotel manager, but there is a few things that they could do better.
3 nachten verbleven in juni 2021

10/10 – Uitstekend

Daloni

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was just perfect. Thank you.
2 nachten verbleven in mei 2021
Reactie van Jayne op 19 mei 2021
Thank you so much for your amazing feedback, we really appreciate it and hope to see you again soon.

10/10 – Uitstekend

Ian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great apartment. Beautiful Views. Very nice restaurant and pool.
3 nachten verbleven in december 2020
Reactie van Jayne op 16 dec 2020
Hi Ian, thank you very much for your excellent feedback. We hope to see you again soon!

8/10 – Goed

Bob, Bath

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely worth visiting! Great views and surroundings!
2 nachten verbleven in november 2020
Reactie van Jayne op 16 dec 2020
Hi Bob, thank you very much for your high rating! We really appreciate it and hope to see you again soon!

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic overnight stay
Both my partner and myself had a great stay at Gara Rock. The room was great and a lovely view out over the sea to watch the sunset. We also had dinner there which was fantastic, a lovely meal and a really memorable experience. We will definitely be back as soon as possible!
1 nacht verbleven in december 2020
Reactie van Jayne op 10 dec 2020
Hi Matt, thank you so much for your excellent review, we really appreciate it and look forward to your next visit.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gara Rock Long Weekend
We had a great stay at Gara Rock Tremendous location, service and views Everyone looked after us We will be back!
2 nachten verbleven in oktober 2020
Reactie van Jayne op 10 dec 2020
Hi Paul, thank you so much for your amazing feedback! We hope to welcome you back to Gara Rock very soon.

10/10 – Uitstekend

Spencer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing view and great hotel for a UK holiday.
4 nachten verbleven in september 2020

10/10 – Uitstekend

Craig, Bagnone Italy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Relaxed atmosphere, attentive staff, amazing views.
2 nachten verbleven in september 2020

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location, great staff. Will be returning
2 nachten verbleven in september 2020