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Beoordelingen van Hampton Inn & Suites Salinas

2.5 out of 5
Hampton Inn & Suites Salinas
523 Work Street, Salinas, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 600 van 999 beoordelingen" "
Gastenscore: 8 - Goed. 224 van 999 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 999 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 999 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 999 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Conny, Eindhoven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijke hotel
Fijn hotel in Salinas. Personeel is zeer servicegericht. Hadden eigenlijk een ander motel in Salinas geboekt, maar vonden het daar niet prettig. Voor de 1e nacht zat dit hotel vol, receptioniste heeft voor mij diverse andere hotels gebeld in de omgeving, helaas alles vol. Voor de 2e nacht gelukkig wel hier kunnen overnachten. Heerlijk!
1 nacht verbleven in juli 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
Great new hotel, comfortable rooms. We had a good stay.

6/10 – Redelijk

Constance, Los Gatos

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I chose this property because the description listed a restaurant as one of the amenities. I was traveling with my eighty year old mother and was there to celebrate my daughter’s graduation. I wanted a location that included on site dining where family could meet, have a few drinks and a decent meal. Although the establishment did serve “breakfast”, I felt the description was dishonest. The hotel was clean and the staff was pleasant.
2 nachten verbleven in mei 2024
Reactie van . op 20 mei 2024
We value your feedback and appreciate your willingness to bring these issues to our attention. We are committed to improving our services and facilities and hope that you will give us another chance to demonstrate our commitment to your satisfaction.

2/10 – Ontzettend slecht

Karina

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in mei 2024
Reactie van . op 20 mei 2024
We value your feedback and appreciate your willingness to bring these issues to our attention. We are committed to improving our services and facilities and hope that you will give us another chance to demonstrate our commitment to your satisfaction.

8/10 – Goed

timothy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area behind the property is a dump yard, which suprises me because it is state owned.
1 nacht verbleven in april 2024
Reactie van Carrina op 1 mei 2024
Thanks for the review. We hope to have you again soon.

8/10 – Goed

Tiperia

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Property and staff overall was exceptional although they didn’t have our room ready and had to check in a hour later. Upon our check out date the water main was shut off and’s were couldn’t shower prior to check out and we couldn’t check out properly due to their systems being down. But the breakfast was very delicious with a lot of varieties to choose from.
1 nacht verbleven in april 2024
Reactie van Carrina op 21 apr 2024
Thank you for the positive feedback. I apologize for the complications you encountered during your stay; water being shut off and not being able to check out properly. We hope to have you back again.

10/10 – Uitstekend

Irondel

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Properly and staff were great.
2 nachten verbleven in april 2024
Reactie van M op 17 apr 2024
We value your feedback and appreciate your willingness to bring these issues to our attention. We are committed to improving our services and facilities and hope that you will give us another chance to demonstrate our commitment to your satisfaction.

6/10 – Redelijk

Misael

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
There was scheduled maintenance during my stay that cut off the water, of which I was unaware. Staff said water would be unavailable from 8 am -10 am, but I was more like 10 am-12 pm. It was very inconvenient when trying to use the restroom or shower.
2 nachten verbleven in april 2024

4/10 – Matig

Lisa

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
If you are traveling to Salinas for a tournament, do not stay here. I booked a room with two beds, but when I arrived, they didn't have the room I booked available. We got one bed. People were waiting to get into their rooms until well after the 3 PM check-in time. They ran out of towels, so we were left with two towels for our trip. The staff was completely unprepared for the amount of people that were staying.
2 nachten verbleven in april 2024
Reactie van Carrina op 10 apr 2024
I apologize for the inconveniences you encountered during your stay. We will be addressing your concerns.

2/10 – Ontzettend slecht

Ryan

Zakenreiziger, Reisde met familie
Negatief: Personeel en service
Staff was rude. Did not get the room I booked 4 months in advance. Don’t stay here and don’t use Expedia because you’re not guaranteed the room you book. Room doors do not have any closing assistance so people were slamming doors all night. Breakfast was on par with most major state penitentiaries. Would have rather made the 20 min drive to stay in Monterey.
2 nachten verbleven in april 2024
Reactie van Carrina op 10 apr 2024
I apologize for the experience you had with our front desk staff and the inconvenience of hearing doors slam. We will be addressing your concerns.

10/10 – Uitstekend

Abhishek

1 nacht verbleven in maart 2024
Reactie van Carrina op 1 mei 2024
Thanks for the positive review, we hope to have you back soon.

10/10 – Uitstekend

Vishal

1 nacht verbleven in maart 2024
Reactie van Carrina op 21 apr 2024
Thanks for the review!

10/10 – Uitstekend

Sofia

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cleanliness, comfortable bedding.
1 nacht verbleven in maart 2024
Reactie van Carrina op 31 mrt 2024
Thanks for the positive feedback. We hope to have you back soon!

10/10 – Uitstekend

Christopher Vaughn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located for our stay. Staff was helpful, friendly, and customer focused. Room was clean and serviced as requested. Only downside to our stay was the wall switch controlled shades. The outer darkening shade was down and not functional when we arrived. Maintenance was unable to repair it during our week stay and shade was left partially rolled up. Hotel was fully booked, so another room wasn't available. The hotel offers a pool, spa, fitness center, and laundry facilities. This was our second stay there and would recommend to others.
7 nachten verbleven in maart 2024
Reactie van Carrina op 28 mrt 2024
Thank you for your positive feedback. I apologize for our maintenance not being able to repair your shades during your stay. We hope you give us another chance to make your stay even more enjoyable.

4/10 – Matig

Kelly

Zakenreiziger, Reisde met partner
Negatief: Personeel en service
Homeless right outside the parking lot. Cold coffee. Ran out of coffee. Ran out of creamer. I had to ask several times for these items. Walking around at night, there were homeless people charging their cell phones against the building
1 nacht verbleven in maart 2024
Reactie van M op 26 mrt 2024
Dear Kelly,I am writing to offer my sincerest apologies for the inconvenience and discomfort you experienced during your recent stay at our hotel. We take pride in providing excellent service and accommodations to all of our guests, and it is deeply regrettable that we fell short of your expectations.I understand that the issues you encountered, such as Homeless right outside the parking lot. Cold coffee. Ran out of coffee. Ran out of creamer. Please know that these concerns have been addressed with our management team and we are taking immediate action to ensure that our guests have a comfortable and peaceful stay.We value your feedback and appreciate your willingness to bring these issues to our attention. We are committed to improving our services and facilities and hope that you will give us another chance to demonstrate our commitment to your satisfaction.Sincerely,Michelle

10/10 – Uitstekend

Mary

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a convenient stopping point if you want to connect to Hwy 1 from 101.
1 nacht verbleven in maart 2024
Reactie van Carrina op 21 mrt 2024
Thanks for the positive review. We hope you stay with us again!

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A transitional homeless home right next door. Was not in the best of areas.
2 nachten verbleven in februari 2024
Reactie van Carrina op 3 mrt 2024
Thank you for staying with us! We hope to see you again.

8/10 – Goed

meri, San Jose

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Breakfast was poor qualtiy
1 nacht verbleven in februari 2024
Reactie van Carrina op 3 mrt 2024
I apologize for the poor selection at breakfast. Please give us another chance to provide you with breakfast that is excellent quality.

10/10 – Uitstekend

Marcos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone is super nice
1 nacht verbleven in februari 2024
Reactie van Carrina op 3 mrt 2024
Thank you for staying with us. We hope to see you again!

8/10 – Goed

Kathryn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel near Main St and Fox Theatre
1 nacht verbleven in februari 2024
Reactie van Carrina op 3 mrt 2024
Thank you for choosing to stay with us. We hope to see you again!

2/10 – Ontzettend slecht

Oztera

2 nachten verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thanks for the review. We hope you will give us another chance!

10/10 – Uitstekend

ricardo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thanks for the feedback. We look forward to seeing you again!

2/10 – Ontzettend slecht

Phillip

Negatief: Personeel en service
3 nachten verbleven in november 2023
Reactie van Carrina op 4 mrt 2024
Thanks for your feedback. We will be addressing your concerns.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thanks for the feedback. We look forward to seeing you again!

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business or pleasure, either way, highly recommend
From the staff, the cozy fluffy mattress, to the great full breakfast spread, with so many options, everythings been great for my 3 night stay with my family! To top it off, its pet friendly! Our furry family member was welcomed ❤️
2 nachten verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thanks for the positive feedback! We look forward to seeing you again!

10/10 – Uitstekend

Claudia

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, great staff, great breakfast everything was perfect.
1 nacht verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thank you for choosing to stay with us. We hope to see you again!

10/10 – Uitstekend

Laura

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thanks for the feedback. We look forward to seeing you again!

10/10 – Uitstekend

Dusti

1 nacht verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thanks for the feedback. We look forward to seeing you again!

8/10 – Goed

Emmanuel

1 nacht verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thanks for the review. We hope to see you again!

8/10 – Goed

Emmanuel

1 nacht verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thanks for the review. We hope to see you again!

2/10 – Ontzettend slecht

Joseph

Reisde met partner
Negatief: Voorzieningen
Terrible, left a day early
3 nachten verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
I apologize for the unpleasant experience you had. If you give us another chance to accommodate your needs, we will happily take care of you. We look forward to seeing you again!

8/10 – Goed

Eduardo

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed for 1 night only, staff very helpful, our room wasn't ready when it was supposed to be, but not a big deal. Pretty clean & roomy. Love that they use white sheets.
1 nacht verbleven in januari 2024
Reactie van Carrina op 3 mrt 2024
Thanks for staying with us, I apologize for your room not being ready on time. We hope to see you again.

10/10 – Uitstekend

Dania

1 nacht verbleven in december 2023
Reactie van Carrina op 3 mrt 2024
Thanks for the feedback. We look forward to seeing you again.

8/10 – Goed

Pieter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfortable
We arrived slightly early, but coffee and cookies in the lobby helped us get through the time waiting for our room to be ready. The room was very clean and included everything we needed. Unfortunately there was a party going on in the next room. First I called the front desk and they said they would send security over, but that had no effect. Finally, close to midnight, I banged on the wall as hard as I could and that seemed to get the message across because it finally got quiet. The breakfast buffet was fine, though it would have been nice to have an omelet without cheese.
1 nacht verbleven in december 2023
Reactie van Carrina op 3 mrt 2024
I apologize for the unpleasant experience you had in your room. Thank you for bringing this to our attention. If you give us another chance, we will do our best to make sure this does not happen. We look forward to seeing you again!

10/10 – Uitstekend

corrine

1 nacht verbleven in december 2023
Reactie van Carrina op 3 mrt 2024
Thanks for the review. We hope to see you again!

8/10 – Goed

James me no

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023

4/10 – Matig

Heather

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
The property next to this hotel use to be a motel now it appears to be a possible homeless camp. They walk through the parking lot of the Hampton hotel checking car doors and I didn’t see any onsite outside security stoping this. Our room had no hot water, when the staff was informed they told us to run the water for a long time and turn the handle up and down this way and that way but nothing worked. The shower had mold. The toilet paper holder was falling off the wall. Our room was only serviced once on a 5 night stay even though servicing is supposed to be every other day. I had stayed at this property before and everything was acceptable but it has turned for the worse. Will not be staying here in future visits.
5 nachten verbleven in december 2023

6/10 – Redelijk

Derek A

Reisde met familie
Positief: Personeel en service
The breakfast was not as good as the Holidsy in express. The room had a spot for an iron but had to wait for ine to be delivered. There was not enough hot water for all of us to shower, four people.
2 nachten verbleven in december 2023
Reactie van Carrina op 4 mrt 2024
Thanks for the feedback. We will be addressing your concerns.

2/10 – Ontzettend slecht

Jenny

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Absolute joke. Paid so much money for what was supposed to be a great stay and it ended up being the worst experience ever. So much for luxury/deluxe rooms. Staff was super unhelpful and did not give quality hospitality.
2 nachten verbleven in december 2023

10/10 – Uitstekend

John

1 nacht verbleven in december 2023
Reactie van Carrina op 3 mrt 2024
Thanks for the feedback. We look forward to seeing you again!

10/10 – Uitstekend

Mitzie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Leroy

Negatief: Personeel en service
3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Leroy

3 nachten verbleven in december 2023

8/10 – Goed

Lucy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Soonbeom

1 nacht verbleven in december 2023

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

eriberto, South San Francisco

Positief: Netheid
1 nacht verbleven in december 2023

8/10 – Goed

Mercedes

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid
Left over food
There was left over old food in the microwave and in the fridge
1 nacht verbleven in december 2023

10/10 – Uitstekend

G

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

6/10 – Redelijk

Juan m

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023