Dear Louise, Thank you for taking the time to share your feedback about your stay at our villa. We sincerely apologize for the inconveniences you experienced upon arrival and during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short in some areas. We understand the frustration with not being able to access the villa early as arranged. Your request to sit in the garden with your luggage seems reasonable, and we apologize for the inconvenience and misunderstanding. We'll certainly review our policies to ensure a smoother check-in experience for our guests. We also apologize for the issues you encountered with the air conditioning, fridge freezer, and the pool. Your feedback is crucial in helping us identify areas for improvement. Rest assured, we are addressing these matters to ensure that they are resolved and do not affect future guests. We appreciate your understanding and positive attitude despite these challenges. Your description of the "hill of death" is well taken, and we understand the importance of providing accurate information about the villa's location and accessibility. We're glad to hear that despite the hiccups, you had a nice week and enjoyed your time. We value your feedback and will use it to enhance our services and accommodations. If you decide to stay with us again, we'll strive to provide you with a more seamless and enjoyable experience. Thank you for choosing our villa for your vacation, and we hope to have the opportunity to host you again in the future. Team Planet Costa Dorada

Tout parfait