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Beoordelingen van Comfort Inn West Valley Salt Lake City South

2.5 out of 5
Comfort Inn West Valley Salt Lake City South
2229 City Center Ct, West Valley City, UT

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 342 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 298 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 139 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 111 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 114 van 1004 beoordelingen" "

7,4/10

Netheid

7,8/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Eugene

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This place is a dump. The floors are dirty, there is refuse strewn behind the property, and drains are clogged. Workers with expressions ranging from dour to glum work with perfunctory efficiency to keep the place barely habitable. This experience made me truly appreciate the other efficiently run budget motels I’ve stayed in. Yuck.
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

KL

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Filthy even after taking a shower and using their towels I still felt dirty
2 nachten verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear KL,Thank you for taking the time to share some feedback with us regarding your stay. I'm terribly sorry to hear about your disappointing experience during your stay. Maintaining cleanliness is paramount in our standards, and it's truly regrettable that we fell short of your expectations. Please know that your feedback is taken seriously, and we will address this matter promptly with our housekeeping team to ensure such incidents are not repeated. We sincerely apologize for any discomfort caused and hope to have the opportunity to restore your faith in our services in the future.Best,

6/10 – Redelijk

Bryan

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property good but it could use some fixing up
2 nachten verbleven in april 2024

8/10 – Goed

Susana

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Falta un poco mas de limpieza, y que pongan mas shampoo y acondicionador, un bote tamaño miniatura para dos personas es muy poco, tienes que estar pidiendo toallas porque no asen limpieza, lo de mas estuvo bien. Estuve por 3 noches
3 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Thank you for your review. We really appreciate it.Hotel Management

4/10 – Matig

Desirea

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We got to the hotel and the area was good, but once we got in our room there was multiple issues with like dust on end tables etc. what really made me cancel our reservation was NO MATTRESS PADS. that disgusts me just because there is a chance that one could pee the bed, bring in bed bugs etc and you just protecting the bed. disgusting. when we went to cancel they were like you have to pay for at least tonight since we offered another room. im like do you think im gonna expect there to be another room with a mattress pad. also outdated. Expedia was super great and on top of canceling calling the hotel and handling the refund though. love expedia!
4 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Thank you for your review. We really appreciate it.Hotel Management

10/10 – Uitstekend

ILAISAANE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was really nice!! The room was very clean && the bed was nice & comfy! Will definitely stay here again next trip
4 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Thank you for your kind review. We truly aapreiciate it.Thank you,Hotel Management

6/10 – Redelijk

Emma

Reisde met partner
We booked a king suite and they did not have one available. Room was fine, sheets were fresh.
1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Thank you for your review. We appreciate it.Hotel Management

6/10 – Redelijk

Amy

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Breakfast was really good! We never got the wifi to work. The sink didn't drain very well- it would completely fill up with water and then you'd have to let it sit and slowly drain out. The room smelled a little off when we first arrived.
1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Thank you for your review. We appreciate it.Hotel Management

10/10 – Uitstekend

KIM

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property and guest services were excellent
1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Thank you for your review. We appreciate it.Hotel Management

8/10 – Goed

Jacob

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Thank you for your review. We appreciate it.Hotel Management

10/10 – Uitstekend

Elizabeth

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
check in clerk was friendly and staff went the extra mile and had a crockpot of soup waiting for guests. Carpets are looking pretty old, but room was totally fine.
1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Thank you for your review. We appreciate it.Hotel Management

2/10 – Ontzettend slecht

Debra

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The television did not work, when I called the front desk was told, sorry, there is nothing we can do about that. The hotel manager was not available. finally talked to "Lilly" on Monday (we stayed the Thursday night prior). When we voiced our complaint she told me very rudely that I have no right to tell her how to run her hotel and if I didn't like it, don't stay there. WE WILL NOT!!
1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Thank you for your review. We appreciate it.Hotel Management

2/10 – Ontzettend slecht

Lizeth

Negatief: Netheid, personeel en service
Pésimo servicio, hice una reservación por dos noches y nunca la respetaron , tuve que hacer una reservación de nuevo pagar más dinero
2 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Thank you for your review. Hotel Management

8/10 – Goed

Matthew

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
You get what you pay for. It’s outdated and there is only cleaning on request however it was a comfortable stay, everything was clean.
5 nachten verbleven in maart 2024
Reactie van General Manager op 22 apr 2024
Thank you for your review. We really appreciate it.Hotel Management

6/10 – Redelijk

Nick

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Thank you for your review. We truly appreciate it.Hotel Management

8/10 – Goed

Tabitha

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The only complaint I could say is that I booked 2 queen beds and the beds we got were certainly not queens they were more like a full. Other than that everything else was great
1 nacht verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Thank you for your review. We truly appreciate that.Hotel Management

2/10 – Ontzettend slecht

Tanya

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Thank you for your review. We truly appreciate that.Hotel Management

4/10 – Matig

Rebecca

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Once in our room the tv was unplugged and not working, called the front desk and they came and looked at it, they upgraded us to another room, which was awesome, but the tv in that room only had one channel and the remote wouldnt work. Room was clean but very outdated with lots of ware and tear. The toilet wasnt working properly and we couldnt get anyone to come fix it, pool was freezeing and dirty, with dead bugs in the water. We had a problem with the room key working and there is a parking lot light that shines so bright through the window at night and the curtains aren't able to shut to block it. Breakfast was good but overall would not stay here again.
2 nachten verbleven in april 2024
Reactie van General Manager op 13 apr 2024
Thank you for your review. We truly appreciate it.Hotel Management

8/10 – Goed

Wayne

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exterior landscape could have been cleaner. Last year's leaves were still there.
2 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Thank you for your review. We truly appreciate it.Hotel Management

10/10 – Uitstekend

Sara

2 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Thank you for your review. We really appreciate it.Hotel Management

8/10 – Goed

Kelli

Positief: Netheid, personeel en service
The daytime staff was excellent! The food was good at breakfast. The evening time lady that was there one night, was super rude. Rolled her eyes a lot at customers, and wasn’t customer service friendly at all, she would be the only reason I don’t return. Everyone else went above and beyond to make our stay good. The rooms were clean and the hotel was quiet.
3 nachten verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Thank you for your review. We truly appreciate it.Hotel Management

4/10 – Matig

Jordan

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Unclean rooms
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Thank you for your review. We truly appreciate it.Hotel Management

8/10 – Goed

Bonnie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were comfortable and clean. The pool was cold though.
1 nacht verbleven in maart 2024
Reactie van lv op 3 apr 2024
Thank you very much for you kind review. We truly appreciate it. We hope to host you again soon.Hotel Management

4/10 – Matig

Emmanuel Roberto

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Solo la chica( una delgadita. Chaparrita) no es nada amable, forzadamente nos cambió de habitación por fallas en la televisión…
2 nachten verbleven in maart 2024
Reactie van lv op 1 apr 2024
Thank you for your review. We really appreciate it.Hotel Management!

4/10 – Matig

Justin

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We really liked the staff however our room was very outdated, the sprinkler system in case of a fire was covered on dust, and the room smelled musty. The pool area had one of the roof panels either gone or open throughout our stay and it was very cold. Again the staff was very friendly with us even after dealing qith two very upset customers before us.
2 nachten verbleven in maart 2024
Reactie van lv op 1 apr 2024
Thank you for your review. We really appreciate it.Hotel Management!

2/10 – Ontzettend slecht

John

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hot tub water was brown and disgusting. Pool was not much better. We asked for a room with two double beds, got a room with two single beds. Place was dirty . Never again
1 nacht verbleven in maart 2024
Reactie van lv op 1 apr 2024
Thank you for your review. We really appreciate it.Hotel Management!

6/10 – Redelijk

Rebekha

2 nachten verbleven in maart 2024
Reactie van lv op 1 apr 2024
Thank you for your review. We really appreciate it.Hotel Management!

4/10 – Matig

Lauri, Rupert

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van lv op 1 apr 2024
Thank you for your review. We really appreciate it.Hotel Management!

6/10 – Redelijk

Britini

Negatief: Netheid, staat van de accommodatie en faciliteiten
Looks like they tried to update but didn’t do a good job. Floors were super dirty and gross. Just gross all around except for the front lobby. Pool was also disgusting.
1 nacht verbleven in maart 2024
Reactie van lv op 1 apr 2024
Thank you for your review. We really appreciate it.Hotel Management!

2/10 – Ontzettend slecht

Susan

Negatief: Personeel en service
Bedbugs at property - would not give me a refund - said it was against their cancellation policy
2 nachten verbleven in maart 2024
Reactie van lv op 1 apr 2024
Thank you for your review. We really appreciate it.Hotel Management!

2/10 – Ontzettend slecht

Amanda

1 nacht verbleven in maart 2024
Reactie van General Manager op 11 apr 2024
Thank you for your review. It is much appreciate it.Hotel Management

6/10 – Redelijk

Rolanda

Positief: Netheid, personeel en service
I stayed for 5 days my room wasn't clean, no fresh linen, no one to discard to trash. The staff was nice they attempted to make it right however when I complained about not being able to have shower and could I change rooms it was denied, the refrigerator was not working, they even made me charge a $1.50 for a bottle of water, I was told no cash on the premises but when I needed change for the washer and dyer they then had a petty cash drawer, how convenient. Breakfast was the best part of my stay.
6 nachten verbleven in maart 2024
Reactie van lv op 1 apr 2024
Thank you for your review. We really appreciate it.Hotel Management!

8/10 – Goed

JESSICA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
We liked the breakfast variety and the indoor pool. Didnt like that the roof above pool was open and water was freezing.
4 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you for your review! We truly appreciate it.Hotel Management

4/10 – Matig

Constance

Reisde met een groep
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
TV didn't work. No one would come to fix it when we checked in, despite a promise from gal at front desk that she would, personally! (We also had to go down to front desk since they wouldn't answer call from the room phone.) Had to leave for our event, returned to tv that still didn't work. "Helpful tips" from night desk staff did not fix it. Maintenance was "unavailable." No offer to switch our room. Offered to come fix tv as we were checking out next morning. Refused to credit anything to our account.
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you for your review! We truly appreciate it.Hotel Management

8/10 – Goed

Ashly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was food left in the microwave. Probably should atleast wipe them out between guest. Pleasant morning staff
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you for your review! We truly appreciate it.Hotel Management

8/10 – Goed

Victor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was Clean
2 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you for your review! We truly appreciate it.Hotel Management

10/10 – Uitstekend

Bruce

4 nachten verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
Thank you for your review. We truly appreciate it.Hotel Management

2/10 – Ontzettend slecht

Adam

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness, amenities, lack of service
2 nachten verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

4/10 – Matig

Richard

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

6/10 – Redelijk

BRADLEY, Kaysville

Check in process was super slow.
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

2/10 – Ontzettend slecht

Tonya

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front staff, Leslie checked us in. When I advised we had service animal. She advised she needed paperwork or I would be charged for pet. I gave her the Service Dog ID. She then told me she had yo change my room to 1st fl. Everyone w/ pets must stay ground fl. Go to room, dirty, old, out dated, and not what I pd for. Go back to Leslie to advise I bk a king. She couldn't gove me a King bc I had dog Dogs go on 1st fl. I advised her I pd for a King amd those beds were old and stained. Dirty. Dhe called Mng. After 30 min of back & forth I got a different room, clean. Updated. I went to car to get my things. Key stopped working. Only towels were hand towels. TV did not work. I ask for blankets she said she didn't hv any. After multiple trips tp front desk & advise TV not working. Suddenly she had a blanket & towels. TERRIBLE WILL NOT RECOMMEND COMFORT INN
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

10/10 – Uitstekend

joetta

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice place
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

8/10 – Goed

Jenna Gatherum

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

4/10 – Matig

Lopi

Door key malfunctions. Rooms with scratched paint and cracked bathroom flooring.
3 nachten verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

6/10 – Redelijk

Priscilla

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

2/10 – Ontzettend slecht

Richard

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

10/10 – Uitstekend

Henry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

10/10 – Uitstekend

Onelia

Positief: Netheid, voorzieningen
Everything was great the breakfast was jummy Jummy Jummy
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management

8/10 – Goed

Tamara

1 nacht verbleven in februari 2024
Reactie van lv op 1 apr 2024
Thank you for your review. We really appreciate it.Hotel Management!

6/10 – Redelijk

Tracey

Reisde met partner
Positief: Voorzieningen
Smoke free but smelt like smoke. Someone tried to brake in our car in the parking lot. Most likely wouldn't stay there again.
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Thank you for your review. I truly appreciate it.Hotel Management