Barbecue/picknickplaats

Beoordelingen van Towneplace Suites Salt Lake City-West Valley

3 out of 5
Towneplace Suites Salt Lake City-West Valley
5473 West High Market Drive, West Valley City, UT

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 333 van 482 beoordelingen" "
Gastenscore: 8 - Goed. 103 van 482 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 482 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 482 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 482 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Martin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was excellent in every way except one. When we were getting ready for bed I saw hair on the pillow case and the sheets did not appear fresh. I went and spoke to the front desk and a fresh set of bedding was taken up to our room. The young lady offered to make the bed for us but my wife and daughter were relaxing on the sofa so I said I’d do it. She was very ni and did not give me the runaround. I’d stay there again.
1 nacht verbleven in mei 2024
Reactie van AGM op 17 mei 2024
Dear Martin, Thank you so much for staying with us and for sharing your experience. Your experience with finding a hair in your bed is below our standard. However we are glad to know that it was taken care of and that our staff was able to help you and your family be more comfortable. Again thank you so much for your feedback, we hope to welcome you back again in the near future.

8/10 – Goed

Amber

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van AGM op 15 mei 2024
Dear Amber,Thank you so much for sharing your experience. We hope that you come back to visit us again soon!

10/10 – Uitstekend

Kendra

They allowed us to check in early which was awesome because our flight was changed
1 nacht verbleven in april 2024
Reactie van AGM op 21 apr 2024
Thank you for the feedback! We appreciate you!

6/10 – Redelijk

Hsiao-ying

1 nacht verbleven in april 2024
Reactie van AGM op 15 mei 2024
Thank you for staying with us and for providing this feedback. If there was anything that we could have done to make your stay more comfortable we would love to know how we can improve. Again, thank you so much for staying with us and for sharing your experience. We hope to welcome you again in the near future.

6/10 – Redelijk

Troy

Housekeepers should be advised check out isn’t until 11am. Dont bother the guests until checkout.
1 nacht verbleven in april 2024
Reactie van AGM op 12 apr 2024
Troy,Thank you so much for staying with us and for taking the time to leave this review as we know your time is valuable. Your experience with our Housekeeping is below our standard. Your comments have been shared with the appropriate department to prevent any troubles with future guests. We are sorry to hear that your experience was not as expected during this stay. We hope that despite this inconvenience that you consider coming back to stay with us again if travels bring you back to our area. Again, thank you so much for your feedback!

10/10 – Uitstekend

Robert

1 nacht verbleven in maart 2024
Reactie van AGM op 10 apr 2024
Dear Robert,Thank you for your feedback!

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van AGM op 13 mrt 2024
Thank you for your feedback. We hope to welcome you back in the near future.

10/10 – Uitstekend

Troy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good customer service
1 nacht verbleven in februari 2024
Reactie van AGM op 27 feb 2024
Thank you for taking a moment to share your experience regarding your recent stay. We are happy to hear that you found the service from our staff good. We strive to provide gracious, caring and engaging service and hope to welcome you back in the near future.

10/10 – Uitstekend

Jenny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to family and airport with nearby restaurants and shops. Stayed for one night to visit family in town before going to Park City.
1 nacht verbleven in februari 2024
Reactie van Ludeen Angilau op 23 feb 2024
Dear Jenny,Thank you so much for staying with us and for sharing your experience. We're happy that you found our location to be convenient to you during your stay. We hope that you come back to visit us again soon if travels bring you back to our area.

8/10 – Goed

Connie

Reisde met familie
Positief: Netheid, personeel en service
No available water fountain or faucet. The tub looked like it had black mold in the corners.
3 nachten verbleven in februari 2024
Reactie van AGM Ludeen op 6 feb 2024
Connie,Thank you so much for staying with us and for sharing with us your experience. We know how valuable you time is and we appreciate you taking the time to leave this review. We are sorry to hear that your room did not meet your cleanliness expectations. As these things are important to us and to the guests who are staying in our hotel. We hope that aside from this minor inconvenience that you come back to stay with us again if travels bring you back to our area! Again thank you so much for your feedback!

10/10 – Uitstekend

Emily

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van AGM Ludeen op 25 jan 2024
Emily,Thank you so much for staying with us! We are so happy to hear that you've enjoyed your experience with us. We certainly hope that you come back to visit us again in the future. Again thank you!

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good breakfast and coffee sll day
6 nachten verbleven in december 2023
Reactie van AGM Ludeen op 18 jan 2024
Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay. Please come back to visit us again soon!

10/10 – Uitstekend

Macey

Na
Reactie van AGM Ludeen op 28 dec 2023
Thank you for staying with us! We hope you come back to visit us again soon!

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice place to stay. clean and welcoming. Not really anything that I didn't like.
1 nacht verbleven in november 2023
Reactie van AGM Ludeen op 28 dec 2023
Thank you so much for your feedback! It is greatly appreciated. Please come visit us again soon!

10/10 – Uitstekend

Jeremy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It close to a Target, movie theater, and restaurants.
8 nachten verbleven in november 2023
Reactie van AGM Ludeen op 28 dec 2023
We are so glad to hear that you find our hotel a convenient location for all the necessities. We hope you come back to visit us again soon!

10/10 – Uitstekend

José

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even when their pool and hot tub was under renovations, they allowed us to use the 09oo at the hotel next door.
1 nacht verbleven in november 2023
Reactie van AGM Ludeen op 28 nov 2023
Thank you so much for staying with us. We are so happy to hear that you were able to enjoy your stay. We hope you enjoyed using the pool at our sister hotel as our hotel goes under renovations to get our pool updated. Again, thank you so much for your feedback! We hope that you come back again soon in the near future.

4/10 – Matig

Lois

Reisde met huisdieren
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Newly refurbished room, first night TV’s did not work. Living room heater did not work at all. Plug receptacles on bedside sconces for charging devices would not hold plugs, they slide out. Two plug receptacles in bathroom had no power for hair dryer, had to use a plug in living room wall that barely reached the bathroom mirror. Nice to have low flow toilet, but, the shower took forever to get hot wasting a lot of precious water in the process. On the second morning I could not get the water hot. I washed my hair in very cold water, standing outside the shower. I then heated water in the microwave to wash up in. The garbage disposal did not work. The TVs were fixed on second day, but the living room was too cold to sit and watch. The staff was apologetic and offered another room, but I had a dog to move along with repacking everything. I stayed in the room next door last June and did not have one issue. The renovation is sloppy at best, leading to a lot of discomfort and dysfunction.
3 nachten verbleven in november 2023
Reactie van AGM Ludeen op 28 nov 2023
Lois,We'd like to thank you for taking the time to leave this review and for letting us know about your experience. We are sorry to hear that your experience did not go as well as you expected and that we could not accommodate you well enough during your stay. We appreciate you coming to our front desk and letting them know about the issues you were having in your room so that we could help you out the best way we can. Again, I'm sorry your stay did not go as expected, however we hope that you give us the opportunity to host you again in the near future!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was amazing
2 nachten verbleven in november 2023
Reactie van AGM Ludeen op 21 nov 2023
Thank you so much for choosing to stay with us! We are happy to hear that you were able to enjoy your experience and that our staff was friendly and helpful for your expectations. We here at TownePlace Suites Salt Lake City West Valley strive to uphold those standards for each and every one of our guests. Again, thank you for your feedback and we hope to accommodate you again in the near future!

10/10 – Uitstekend

Estefania

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in november 2023
Reactie van AGM Ludeen op 21 nov 2023
Thank you so much for staying with us. We are so happy to know that you enjoyed your experience. We hope you visit us again soon in the future!

10/10 – Uitstekend

Adrian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really good service.
2 nachten verbleven in oktober 2023
Reactie van AGM Ludeen op 8 nov 2023
Thank you so much for staying with us. We are so glad to hear that you found our services up to your standard. We hope that you come back to visit us again soon!

6/10 – Redelijk

Melissa

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Crappy service at check in
I requested a 1st floor room over a week ago and when I checked in they gave a first floor room to the person who checked in right before me.
1 nacht verbleven in oktober 2023
Reactie van AGM op 30 okt 2023
Thank you for taking a moment to share your experience regarding your recent stay with us. We are sorry to hear that we did not accommodate your request for a lower level room. We will take your feedback under consideration as we continue to improve our service and overall guest experience.

8/10 – Goed

Sophia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect spot for us and convenient. Staff super friendly band place was clean.
2 nachten verbleven in oktober 2023
Reactie van AGM Ludeen op 24 okt 2023
Thank you so much for staying with us! We appreciate your feedback. We hope you come back to visit us again soon!

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Ludeen op 17 okt 2023
Thank you so much for staying with us! We are happy to hear that you've enjoyed your stay. We hope that you come back to visit us again soon!

8/10 – Goed

David

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Need so work on service & room.
I was disappointed and delayed after I called the day before arrival & was promised an early checkin. When I arrive the lady has no idea & our room wasn’t ready. I also asked the pullout be made up - it wasn’t. There was no bedding in the room for it. I had to go to front desk & get it. The pullout was terrible - old and uncomfortable. The mattress was so thin. Breakfast was good and the room was clean.
2 nachten verbleven in oktober 2023
Reactie van Ludeen op 17 okt 2023
Thank you so much for staying with us and sharing your experience. Your feedback is important to us. Your experience with how we handled your check-in process and accommodating to your needs is below are standard. We strive to make each and every one of our guests here at TownePlace Suites by Marriott West Valley feel important and comfortable. I have shared your comments with our staff as a way to improve for future guests. We hope that you may give us the opportunity to host you again in the near future. Thank you

2/10 – Ontzettend slecht

trish

Negatief: Netheid, personeel en service
Did not get the room i paid for. Tried changing rooms still not happy.
3 nachten verbleven in oktober 2023
Reactie van AGM Ludeen op 17 okt 2023
Trish,Thank you for staying with us. I'm sorry to hear that your experience with getting the right room you wanted did not go well. We'd love to know more about how we could have better accommodated you during your stay. Again, thank you so much for your feedback and we hope that you give us another opportunity to host you again in the future.

8/10 – Goed

Tim, mesa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and updated, area is nice
1 nacht verbleven in oktober 2023
Reactie van AGM Ludeen op 9 okt 2023
Thank you so much for your feedback and for choosing to stay with us. We are so happy to hear that your experience went well. We hope to welcome you back again in the near future!

10/10 – Uitstekend

Jodie

1 nacht verbleven in september 2023
Reactie van AGM Ludeen op 9 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

Aaron

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van AGM Ludeen op 3 okt 2023
Thank you so much for staying with us! We are so happy to hear you've enjoyed your experience with us. We hope to welcome back again in the future!

10/10 – Uitstekend

Carol, Spanish Fort

1 nacht verbleven in september 2023
Reactie van AGM Ludeen op 19 okt 2023
Thank you so much for staying with us! We're so happy that you had a great experience! We hope that you come back to visit us again soon!

8/10 – Goed

Anthony

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van AGM Ludeen op 27 sep 2023
Thank you so much for staying with us! We appreciate your feedback and hope that you come back to visit us again soon!

10/10 – Uitstekend

Suzy, Hoover

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel in an office park area, with lots of shopping in the area. My only complaint is that the linens didn’t smell fresh, but we were there only one night.
1 nacht verbleven in september 2023
Reactie van AGM Ludeen op 27 sep 2023
Thank you so much for staying with us! We are so glad to hear that your experience went well. Thank you for letting us know about the freshness of our linens. I have shared your feedback with the appropriate department and we will do our best to make sure that this is well taken care of for future guests. We hope to welcome you back again in the future.

10/10 – Uitstekend

Michael E

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van AGM Ludeen op 29 sep 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 – Goed

Letishia

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van AGM Ludeen op 29 sep 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

Emilio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly, the hotel was very clean. Definitely would stay here again
2 nachten verbleven in september 2023
Reactie van AGM op 13 sep 2023
Thank you for the review. We hope to welcome you back soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful staff, clean room, comfortable beds, great location!
1 nacht verbleven in september 2023
Reactie van AGM op 13 sep 2023
Thank you for sharing your feedback. We are happy to hear you found our staff wonderful, room clean and your bed comfortable. Please come back and visit us again soon.

6/10 – Redelijk

Jonathan

Negatief: Voorzieningen
Very simple. It was ok
2 nachten verbleven in september 2023
Reactie van AGM op 13 sep 2023
Thank you for the review.

10/10 – Uitstekend

Kylene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van AGM op 13 sep 2023
Thank you for the feedback

8/10 – Goed

Ben

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good quality. In room amenities (dishes, stove, dishwasher, full fridge) were very useful!
1 nacht verbleven in september 2023
Reactie van AGM op 13 sep 2023
Thank you for sharing your experience regarding your recent stay with us. We are happy you enjoyed your time here at our property. We strive to provide gracious, caring and engaging service and hope to welcome you back in the near future.

10/10 – Uitstekend

Phil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was one of the better properties ive stayed at!!
1 nacht verbleven in september 2023
Reactie van AGM op 13 sep 2023
Thank you so much for the feedback! We are happy you enjoyed your stay. Please come back to see us again, we'd love to see you.

10/10 – Uitstekend

Marcia

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The carpet in the room had several stains
1 nacht verbleven in augustus 2023
Reactie van AGM op 29 aug 2023
Thank you for the review. We will take your feedback regarding the carpet stains in the room under consideration as we continue to improve our service and overall guest experience.

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Moving to South Carolina
All your staff was so helpful and very friendly
1 nacht verbleven in augustus 2023
Reactie van AGM op 21 aug 2023
Thank you for the review. We are happy to hear you found our staff helpful and friendly. We hope to see you again soon!

10/10 – Uitstekend

Isaac

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van AGM op 21 aug 2023
Thank you for the review! We appreciate your feedback.

10/10 – Uitstekend

Tiffiny

1 nacht verbleven in augustus 2023
Reactie van AGM op 3 sep 2023
Thank you for the review. We appreciate your feedback and hope to welcome you back in the near future.

10/10 – Uitstekend

Weibo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is great. If we visit Salt Lake City again, we will stay here again.
2 nachten verbleven in augustus 2023
Reactie van AGM op 13 aug 2023
Thank you for the review. We hope to see you again in the near future.

10/10 – Uitstekend

bridget

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van AGM op 13 aug 2023
Thank you for taking time to share your review. We appreciate the feedback and hope to welcome you back in the near future.

10/10 – Uitstekend

Rakesh

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent and friendly staff
1 nacht verbleven in juli 2023
Reactie van AGM op 25 jul 2023
Thank you for taking a moment to share your experience regarding your recent stay with us at Towneplace Suites by Marriott Salt Lake/ West Valley City. We are happy to hear you found our staff friendly and your stay excellent. We hope to welcome you back in the near future.

8/10 – Goed

LISA

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van AGM op 29 jun 2023
Thank you for the review! We appreciate the feedback.

10/10 – Uitstekend

Lois

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I was disappointed in the breakfast food and quali
3 nachten verbleven in juni 2023
Reactie van AGM op 29 jun 2023
Thank you for taking a moment to share your experience regarding your recent stay with us at Towneplace Suites by Marriot/ West Valley City. We are sorry to hear that you found the quality of our breakfast a disappointment. We will take your feedback under consideration as we continue to improve our service and overall guest experience.

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I chose this hotel because of its 9/10 rating, and it truly lived up to this score. Staff were lovely, the room is wonderful. Comfortable bed, kitchen is fully usable to cook if one wishes. Breakfast a little better than the usual hotel buffet. And the area around the hotel is full of shops and restaurants. It is not a "waste land of fast food and big box stores," as another reviewer wrote. It is a safe, clean, newer neighborhood. Very pleasant view of the mountains and sunrise from my room. Highly recommend!
1 nacht verbleven in juni 2023
Reactie van AGM op 29 jun 2023
Thank you for taking a moment to share your experience regarding your recent stay with us. We hope to welcome you back in the near future.

10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Person checking us in was very welcoming and helpful
1 nacht verbleven in mei 2023
Reactie van AGM op 29 jun 2023
Thank you for the review. We appreciate your feedback.