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Beoordelingen van Brockley Hall Hotel

4 out of 5
Brockley Hall Hotel
Glenside, Saltburn-by-the-Sea, England

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 315 van 418 beoordelingen" "
Gastenscore: 8 - Goed. 85 van 418 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 418 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 418 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 418 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Louise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decor was very quirky
2 nachten verbleven in april 2024

10/10 – Uitstekend

Angela, Chorley

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very much a boutique hotel, really quirky and lovely. Staff helpful, food was delicious.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay, staff were very accommodating. Great breakfast
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Vincent

Very Stylish!
Although this hotel looked like on booking that it was going to tick “all the boxes” for our celebratory stay, the hotel exceeded our expectations. The communal area decorations, especially in the restaurant were lavish and fun. The staff were very friendly and helpful. Regarding beer, usually hotels just offer fizzy keg beers. So really surprising they offered two cask beers that were well kept. The hotel faces a hillside walkway and gardens which can take you down to the beach and Cleveland Way.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

justin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place, bed was comfy and breakfast was fantastic 👌
1 nacht verbleven in december 2023

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
He was amazing such a great experience given on my birthday
1 nacht verbleven in december 2023

4/10 – Matig

Join

Nice room, unfortunately the bed was so uncomfortable couldn’t sleep very well at all.
1 nacht verbleven in december 2023
Reactie van Sally op 9 dec 2023
I'm sorry to hear you were uncomfortable, we did move your room, at your request but were unable to "upgrade" you further as the suites were occupied by guests who had booked and paid for them. The second room, which you chose, has a memory foam mattress which, on checking appears in very good condition and is less than three months old.I was glad to see you were able to enjoy a good, full breakfast.

8/10 – Goed

Andrew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent dinner and breakfast service.
1 nacht verbleven in november 2023
Reactie van Sally op 9 dec 2023
That's lovely to hear, we hope to see you again soon.

10/10 – Uitstekend

Anne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Sally op 9 dec 2023
How lovely, we hope to see you again soon.

10/10 – Uitstekend

T

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Hotel
Absolutely beautiful hotel. Just stunning. Moulin Rouge style restaurant is amazing and the staff made it a great experience. Perfect location to explore Saltburn.
1 nacht verbleven in november 2023
Reactie van Brockley Hall Hotel op 20 nov 2023
Thank you so much for your kind comments. we will hopefully look forward to you staying with us again soon.Kind regardsBrockley Hall Hotel

10/10 – Uitstekend

Judith

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable hotel
We were given a warm welcome and the staff were very helpful. We would love to stay there again.
2 nachten verbleven in november 2023
Reactie van Brockley Hall reception op 20 nov 2023
Thank you for your kind comments Judith, we would love to have you back to stay.

10/10 – Uitstekend

Roger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We’d be back
Superb. From start til end. Staff very attentive, welcoming and friendly. Uniquely decorated which we loved.
2 nachten verbleven in oktober 2023
Reactie van Brockley Hall Hotel op 3 dec 2023
Hi Rodger, Thankyou so much for your kind words, and hopefully we will see you back at Brockley Hall very soon

10/10 – Uitstekend

richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Brockley Hall Hotel op 3 dec 2023
Good Morning Richard, we would just like to thank you for your kind words they are very much appreciated. We will look forward to you visiting again in the future.

8/10 – Goed

ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Chris

Reisde met partner
Positief: Voorzieningen
Beautiful property with amazing decor. My only recommendation would be better bedside reading lights.
1 nacht verbleven in september 2023

8/10 – Goed

Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best steak for years
Easy parking and quick efficient check in. Room was spotless and well equipped. Staff were cheerful and obliging throughout.We were given a ground floor room as requested. Had an excellent pre-dinner cocktail and the meal itself was top class. One of the best steaks I’ve had for years. My wife’s chilli beef was tender and juicy too. The whole meal was a special occasion.
1 nacht verbleven in augustus 2023

8/10 – Goed

Narayana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff
2 nachten verbleven in augustus 2023

8/10 – Goed

Kevin

Zakenreiziger
Positief: Netheid, personeel en service
Good for a break, less good for business trip.
Ok so it is a nice hotel in a nice area, close to the walk down to the sea and had a nice feel to the whole place. Staff very friendly. Room slightly weird with bath in with the bed area (right next to the window but having said weird at least you can watch TV in the bath. Inevitable failure of the extractor fan in the shower area...seems to be a common theme in hotels. Only issue was noise, it is an old building so you hear above and below and also my room was above the exit to the kitchen and the extractor fan blows out until about 11..loudly and smelling of frying. On 2nd night the kitchen radio was so loud just listened to that instead. Then you get woken at 5:45 when it is switched on again and the doors get banged with stuff going in and out.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Another visit
Another enjoyable night away. As usual the staff were very helpful and the food was excellent.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

David

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Kelly

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hotel
Stayed over night on a longer trip but wished we stayed longer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Freya

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Glen

2 nachten verbleven in juni 2023

6/10 – Redelijk

Nora

Reisde met familie
Positief: Netheid, comfort kamer
Disappointing for the price
Room on ground floor was great as we had our little grandson and it was easily accessible for us all. We arrived after 7 due to train delays and there was not really a snack menu suitable to have at that time The main restaurant meals were ok if having a special night out but too Overpriced for us to have as a light supper Breakfast was overdone which we mentioned to the lady in reception As we had paid over £200 for one night I feel it should have been perfect and the staff should have been going out of their way to look after us Would not stay again
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Anita

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wunderschön, Frühstück ausgezeichnet, zuvorkommendes, hilfbereites Personal. Hotel sehr beeindruckend mit der Einrichtung. Zu empfehlen, Strand 5 Minuten erreichbar, die Stadt auch, Bahnhof in der Nähe. Einfach wundervoll.
7 nachten verbleven in juni 2023

6/10 – Redelijk

Kate

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
It was quite expensive for a very small family room, with no bath. It was right on the ground floor next to the car park and people were constantly walking past right next to our window, a couple of metres from our bed, which was quite noisy. The bathroom was small, with an unusable towel rail on the wall behind the shower, so there was nowhere to put any towels. My partner had a disappointing and again expensive steak which was overcooked and of poor quality. The breakfast was great but the two poor staff seemed run off their feet and it was all a bit disjointed, taking 40 minutes for our food to arrive.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Another enjoyable visit
The staff are always friendly and helpful and the food is excellent. Will return soon.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Helen

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay.
Stayed here for a friends birthday and retirement party. We was taken up to our room by a member of the hotel staff, the room was clean, comfortable and nice. The breakfast was excellent with a good selection, will stay here again.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Marion

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brockley Hotel
We stayed for 2 nights, the staff were very helpful and friendly. The food was excellent. I’m gluten free and had no issues with choice of menu, the staff made sure everything was ok for me to have. The hotel was spotless. Would definitely recommend
2 nachten verbleven in april 2023

10/10 – Uitstekend

Garry

1 nacht verbleven in april 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Easter weekend
Fantastic quirky hotel.. Wow.. Friendly staff couldn't do enough for you... We loved it that much we added an extra night.. Would recommend to anyone you get what you pay for and you certainly get that in droves..
2 nachten verbleven in april 2023
Reactie van Sally op 10 apr 2023
Oh Mark thank you so much for such a lovely review, I will print it off for staff to read, they love to see positive feedback.I do hope we see you again, it was a pleasure to meet you.

10/10 – Uitstekend

Deborah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The overall experience was really good the only thing for us was the mattress was very very soft and we prefer a firm mattress and the pillows were flat again we use latex pillows
1 nacht verbleven in april 2023
Reactie van Sally op 10 apr 2023
How lovely Deborah, to give us such an excellent review despite some issues, while I realise they may be a matter of taste, it is very useful to have feedback which I can act upon, and I will. I do hope we see you again and thank you from us all.

10/10 – Uitstekend

Gavin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hotel
Superb stay and fantastic, friendly, professional service all round. Will definitely return.
1 nacht verbleven in februari 2023
Reactie van Sally op 18 feb 2023
Thank you so much Gavin, we look forward to seeing you again.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stay
1 nacht verbleven in december 2022
Reactie van Sally op 24 jan 2023
Thank you so much Richard, I hope we see you again soon.

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service en comfort kamer
My stop Class Hotel
Fantastic overnight stay In a friendly relaxed Hotel. Quirky and eclectic decorations which we thought were lovely . Highly recommend a stay if you are in the area.
1 nacht verbleven in november 2022

10/10 – Uitstekend

Scott

1 nacht verbleven in november 2022

10/10 – Uitstekend

Lynda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Love it!
If you want somhing different from the soul less hotels by numbers that are the norm these days Brockley Hall is for you. Lovely staff, comfy, individual styled rooms and great food is the norm here.
3 nachten verbleven in oktober 2022

6/10 – Redelijk

William

Reisde met familie
Overall impression is dark and a bit cluttered
2 nachten verbleven in oktober 2022

8/10 – Goed

Simon

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Heather

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

justin

1 nacht verbleven in oktober 2022