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Beoordelingen van The Spa Hotel

3.5 out of 5
The Spa Hotel
Saltburn Bank, Saltburn-by-the-Sea, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 142 van 286 beoordelingen" "
Gastenscore: 8 - Goed. 95 van 286 beoordelingen" "
Gastenscore: 6 - Redelijk. 30 van 286 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 286 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 286 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jennifer

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Friendly, welcoming check in. Nice big rooms. Very dog friendly. Breakfast was outstanding! So hospitable....explained to the manager that we found our beds uncomfortable, the manager organised new mattresses with no question and a smile. We did find the room to be a bit stuffy as the only ventilation was possible of we kept the french door on the latch, which was perfect during the day but perhaps a little unsafe at night. We used the air conditioninh unit to circulate air in the room which was fine but noisy. On the whole, this wasn't a major issue, we worked around it. The location of The Spa Hotel is unreal - walking distance to just about everywhere worth visiting in Saltburn. We can't wait to come back, it will be the only place we stay. The staff, from housekeeping to management are all an asset to the place. Thanks for having us.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Malcolm

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room with fantastic view.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Shane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great sea views
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I booked through Expedia having been hijacked on Google Search when looking for the Spa Hotel, Saltburn. Expedia is poor at sending email confirmation. I recommend booking direct.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Little Gem
A beautiful gem! Thoroughly relaxed and enjoyed our stay. It’s a beautiful hotel, in a lovely location. Food was delicious and the staff were so friendly and helpful. The hotel room was so pretty, tall ceilings, beautiful decor and soft furnishings. Large lovely bathroom. Good hearing and also good air con. I’ll definitely return and recommend.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Andrew

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Stella

4 nachten verbleven in september 2023

8/10 – Goed

Calvin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Situated in an ideal area and we were impressed with the hotel in the main. Our only two issues were the bathroom wallpaper looked a bit scruffy and the food wasn’t brilliant. The outside seating area and views were great and the parking was easy.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Alan

Reisde met partner
Positief: Netheid
Builders still finishing the hotel!
1 nacht verbleven in augustus 2023

8/10 – Goed

Sonia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Staff make this hotel :-)
I had concerns when I arrived to find the workmen were still finishing off the hotel entrance, and experienced a dilemma on finding nowhere safe to park. There then followed an uncomfortable check in where my reservation was not what I felt I had originally booked through a third party. The room was large, clean and adequate, though not up to the standard of the newly renovated bar and restaurant. Here endeth my grippes, for the receptionist quickly addressed my booking to my satisfaction and showed me to my room. Drinks in the bar that evening were all served in the correct glasses, what a joy! Bottles of wine were reasonably priced and the choice on all alcohol fronts was more than adequate. Our evening meal was plentiful, and accompanied by the most amazing sea view. Breakfast the next morning was again served with a sea view, and a choice to satisfy any pallet. I had kippers which were lovely. But, the highlight of my stay was the service I received from one particular waitress who I believe to be called Tracy. She found me a table outside, chairs to listen to the music, and an enhancement for my bubbles. Over the two days she went above and beyond again and again. Good service can not be bought, it comes from the heart, and Tracy has a big, kind heart.
2 nachten verbleven in augustus 2023

8/10 – Goed

Vanessa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unfortunately I didn’t note everybody’s names to say thank you but Natalie, Tracey and the whole team were very welcoming and made sure we were looked after. My children loved the hotel and the surrounding area.
4 nachten verbleven in augustus 2023

8/10 – Goed

Jørn Birkjær

dejligt beliggende hotel Vi nød stedet og beliggenheden. Desværre var man igang med ombygning på stedet. Så desværre var selve restaurationen ret uinteressant. Heldigvis kunne man så sidde udenfor og nyde den dejlige udsigt. Vi kommer gerne igen.
1 nacht verbleven in augustus 2023

8/10 – Goed

Erisher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Toni M

Reisde met partner
Positief: Voorzieningen
An overall pleasant experience. Staff were excellent. The hotel is in the midst of renovations. It should be beautiful once completed. We would return.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

susan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Paying a premium for a seaview and not getting one
Shabby, needs upgrade. Bed uncomfortable. 40 min wait for food after ordering No window in breakfast room Should have reduced prices during renovations
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
NA
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfectly placed for the national road champs in which I raced, rooms very pleasant, a good selection of amenities and the breakfast was very good, although check when booking as although lists breakfast as available, this is not included in the price!
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Steven the manager went sbove and beyond to correct our booking and accomodate my elderly disabled parents. I cant thank you all enough. We had a lovley time, and loved watching dawn break and the sun rise over the sea, surrounded by the dawn chorus. Breakfast was amazing, Thanks again.

8/10 – Goed

Anita

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Husbands 77 birthday
Excellent staff Nice atmosphere Breakfast dismal
1 nacht verbleven in juni 2023

8/10 – Goed

Paul

2 nachten verbleven in juni 2023

8/10 – Goed

Jackie

Reisde met partner
Positief: Netheid, personeel en service
Staff were really attentive and polite Building work ongoing but didn’t spoil our time The room was comfy, bright and clean. Only thing to make it better will be when the snagging is done in the rooms.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

james

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The view is brilliant, staff very friendly and the food was good
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

David

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
When I booked I was attracted by the photo. When we arrived the part of the building shown in the photo had been demolished and was a building site. There was no disabled parking. Entrance to the hotel was by an emergency exit at the back of the building. The room had recently been decorated but the bathroom was tiny to the extent there was not even space for a towel rail. Towels were on the bed. The bed mattress was lumpy, creaky and in need of replacement. We did not sleep well. The dining and bar were obviously a temporary placement due to the building work and the dining closed at 19.30. This hotel was expensive, no price concession was made for the building work and it was not worth the money. Avoid at least until the building work is complete. And even then the publicity shots need to be changed.
1 nacht verbleven in mei 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very upset that we were not made aware of any building works and didn’t feel we were in a hotel,no windows in breakfast room and the bar and loung were in the same room.The carpets were grubby in the hallway and all in all it was very expensive £410 for 2 nights and an extra £10 each for breakfast per day.We will not be staying at this hotel again
2 nachten verbleven in april 2023

6/10 – Redelijk

ANITA

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2023

8/10 – Goed

Beverly

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2023

6/10 – Redelijk

Darryl

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The hotel is currently undergoing renovations, hopefully that will extend to the rooms once complete. Rooms are just acceptable. I was charged an additional £25 to the stated cost because I added a guest to my room. No good reason given. I assumed it was a room rate. Overcharged for breakfast, when they finally got around to asking what we wanted. And tried to charge me again for breakfast on checkout. Lots to improve and hopefully they will resolve these minor issues.
1 nacht verbleven in april 2023

10/10 – Uitstekend

Darren

1 nacht verbleven in april 2023

4/10 – Matig

Claire

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Really dissapointed
I booked this for my parents who were visiting me as I live in Saltburn. I normally eat and drink in the Spa alot and have always had a good experience so it pains me to write this but the room cost me alot of money and they had alot of issues and left early to go home to bed. Firstly the hotel has been undergoing major renovations for some time which they are very open about but it does give the place a building site feel which isnt welcoming. Their room was very cold to the extent they went to reception to ask for the heating to be turned on. After being told it was turned off for the whole building and sitting in their coats on the bed for an hour they came back up to my house saying they couldnt stand it. It didnt help that the room was only single glazed. The next room also had a couple with a dog that was left in the room on its own for 5hrs which continued to bark. When the guests in the room the other side had a shower it made a massive racket which woke them up and they said sounded like loads of pipes shaking. Other little things they mentioned was that you couldnt lie down in the bath as the basin unit sticks out over it and when you turn the tap on water rushes out onto the floor. They left early the next day and instead of sticking around the next day returned home early to get some sleep. Im sad to say I wont recommend visitors stay here again.
1 nacht verbleven in april 2023

8/10 – Goed

lyn

Positief: Netheid, personeel en service
Little trip to the coast
We loved our stay and plan to go back in September. The reason for the lower marks were simply because of a refurb going on and we were in a bar/restaurant with no windows so no atmosphere etc. The staff couldnt have been nicer and the treatments were wonderful . Sue is an amazing therapist, thank you. Maybe at this time a discounted price could be offered 🤔 we paid 139.00 and were upgraded so we did have a nice room. I would stay here again. Breakfast is top notch. 😋
1 nacht verbleven in maart 2023

6/10 – Redelijk

Andrew

1 nacht verbleven in maart 2023

2/10 – Ontzettend slecht

robert

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
I stay in hotels on a regular basis but have rarely come across such poor value for money.I have stayed in many hotels with far higher standards for half the price. The location is good that is the only positive I can come up with.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Shaun

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A+++++++
Beautiful room , quality hotel
1 nacht verbleven in maart 2023

8/10 – Goed

Nigel

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Front of premises is being refurbished so its a bit of a shock when you pull in car park. Only moan was that WiFi in room was garbage
1 nacht verbleven in februari 2023

8/10 – Goed

Evelyn

Positief: Netheid, personeel en service en comfort kamer
Our stay 24th to 26th Feb 2023
Room was cold on arrival, large windows single glazed. Eventually found how to use heater above door, the next day. Toilet roll holder not fixed properly and roll kept falling off. No towel rail in bathroom. Arrived 5.15pm, kettle, tea, coffee facility not well lit. Had to move a bedside lamp to help see. No long mirror in room. Breakfast excellent, with very large portions. Had to book out by 11am and train not till 5pm so we were able to leave luggage in reception. Sunday, the restaurant was very busy with Sunday lunches, with very few seats available for coffee or reading the paper due to no separate lounge, because of major alterations going on.
2 nachten verbleven in februari 2023

6/10 – Redelijk

Jackie

Reisde met partner
Positief: Netheid, personeel en service
We didn’t know that there was building work and I presume the dining area was temporary. Having said that breakfast was good.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Kathryn

2 nachten verbleven in januari 2023

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service
There was a welcoming atmosphere even in the middle of renovation work. Looking forward to visiting again when that has been completed.
3 nachten verbleven in januari 2023

8/10 – Goed

Grant

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay
The Hotel was doing renovations and they phoned me to ensure I knew and was OK with that. They did not want me to arrive and be disappointed. The staff were very friendly, typical northern hospitality. Room was comfortable, food was good bed was soft ( a bit to soft for my back). They will be seeing me again in the future.
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Derek

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view of the sea is amazing. Parking was a problem as not too many spaces
1 nacht verbleven in december 2022

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great views of the cliffs and sea.
2 nachten verbleven in december 2022

10/10 – Uitstekend

Helen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

2/10 – Ontzettend slecht

Stephen

1 nacht verbleven in november 2022

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideal couple’s getaway
A fantastic hotel which is perfectly situated for promenade/beach/pier walks or if you fancy a night out in town. The food was really tasty and the views absolutely perfect. Will definitely return.
Drinks with a view
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Peter

Zakenreiziger
No WiFi in the bedrooms, not great for using a laptop
3 nachten verbleven in september 2022

10/10 – Uitstekend

Lesley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was very good, the staff were helpful,extremely friendly and professional.I would certainly return to this hotel.
1 nacht verbleven in september 2022

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff were great. Hotel is great. Food good. Rooms good. Stayed 6 days ask for room to be serviced once and all they did was make the bed with old sheets and No new towels. Other wise all ok.
6 nachten verbleven in september 2022

10/10 – Uitstekend

Peter

4 nachten verbleven in augustus 2022

4/10 – Matig

Valdemar

1 nacht verbleven in augustus 2022