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Beoordelingen van numa | Sonate Apartments

3.5 out of 5
numa | Sonate Apartments
Schwarzstraße 12, Salzburg, Salzburg

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 3 van 7 beoordelingen" "
Gastenscore: 8 - Goed. 1 van 7 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 7 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 7 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 7 beoordelingen" "

8,8/10

Netheid

6,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Nick

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Absolutely appalling stay at this property. The entire building is keyless and unmanned which is great in theory but awful when the digital locks fail and you are trapped inside the building for an hour. Their 24/7 customer service isn't responsive - they took over an hour to respond to the failed lock and the situation was only resolved by a German-speaking tenant calling a phone number. BEWARE of Apartment 301 - the cleaner's closet is INSIDE your apartment after your front door, meaning there is ZERO privacy when using the kitchen, bathroom, or toilet. There's even a mirror installed so anyone in the cleaning closet can see you exiting the toilet. Overall I have rarely had a worse experience than with this company. The unmanned aspects make it a joke and the whatsapp is primarily run by a Bot which makes interactions long and painful. I Would not recommend staying here at all.
Reactie van numa Guest Experience Team op 1 feb 2024
Dear Nick,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow. We'll discuss your comment with the team. Our team will do our best to make sure this doesn't happen again. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team

10/10 – Uitstekend

Emma

It was quirky and beautiful.
1 nacht verbleven in december 2023
Reactie van numa Guest Experience Team op 1 feb 2024
Dear Emma,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

8/10 – Goed

Kim Bjerregaard

Reisde met een groep
Positief: Netheid, comfort kamer
3 nachten verbleven in september 2023
Reactie van numa Guest Experience Team op 18 okt 2023
Dear Kim Bjerregaard,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 – Uitstekend

Silvia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Abbiamo alloggiato nell appartamento familiare: confort assoluto e ottimi letti.Assolutamente centrale,facilità di check in e out e ottima comunicazione sui vari step via wazzap!
2 nachten verbleven in augustus 2023
Reactie van numa Guest Experience Team op 18 okt 2023
Dear Silvia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 – Redelijk

Khanh Dung, Hamilton

3 nachten verbleven in april 2023

4/10 – Matig

Christine

Reisde met familie
We were moved to another location due to the hot water heater issue. The new location was extremely inconvenient. We had to Uber or taxi everywhere. The 1st location was steps away from everything. That’s why we booked it. I don’t think we should have to pay the same price as the 1st location. 1st location was a beautiful big apartment. We were so sad to have to leave.
2 nachten verbleven in maart 2022
Reactie van Matteo op 9 apr 2022
Dear Christine, thank you for the review and your patience. Unfortunately we had an issue with the hot water in Sonate and had to relocate you and other guests to other properties. We are very sorry for the inconvenience: there wasn't much else we could do. We hope to have the chance to welcome you in Sonate in the future, to make sure you have a fantastic stay. Best regards, Matteo numa Guest Experience Team