Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 12 van 21 beoordelingen" "
10 - Uitstekend
12
Gastenscore: 8 - Goed. 4 van 21 beoordelingen" "
8 - Goed
4
Gastenscore: 6 - Redelijk. 1 van 21 beoordelingen" "
6 - Redelijk
1
Gastenscore: 4 - Matig. 1 van 21 beoordelingen" "
4 - Matig
1
Gastenscore: 2 - Ontzettend slecht. 3 van 21 beoordelingen" "
2 - Ontzettend slecht
3
9,8/10
Netheid
9,2/10
Personeel en service
9,0/10
Voorzieningen
9,4/10
Staat van de accommodatie en faciliteiten
9,2/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Anirvan
Reisde met partner
11 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel, great location - around 30min walk to the key tourist sites - and helpful staff. The food is also quite good at the restaurant. They even have a laundromat that came in very handy. One slight drawback - no alcohol is served.
Anirvan
3 nachten verbleven in april 2024
10/10 – Uitstekend
Sachin
10 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property , quiet new neat and clean , breakfast spread was amazing
Sachin
2 nachten verbleven in april 2024
4/10 – Matig
Dominik
Reisde met familie
6 apr 2024
Positief: Netheid
Negatief: Personeel en service
We booked a room for 3 people and got one double bed and extra charge required for additional bed. For info, triple rooms like ours are much more expensive than double rooms and charging an extra bed is therefore unacceptable. The staff looked mostly out of their depth when asked anything. The hotel is a long way from the sights. Would not recommend
Dominik
3 nachten verbleven in april 2024
Reactie van Hilton Garden Inn Samarkand op 8 apr 2024
Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. Please know that your comments have been noted, and we will address the issues you've raised with our team to ensure improvements are made. We regret that your room arrangement did not meet your expectations, and we understand your concerns regarding the extra charge for an additional bed. We strive to provide fair and transparent pricing for our accommodations and will review our policies accordingly. Regarding the location, we regret any inconvenience caused by our distance from the sights. We value your input and hope to have the opportunity to better serve you in the future. If you have any further concerns, please feel free to contact us directly. Best regards,
10/10 – Uitstekend
Maria del Mar
10 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay!
Maria del Mar
2 nachten verbleven in maart 2024
Reactie van Hilton Garden Inn Samarkand op 8 apr 2024
We're absolutely delighted to hear that you had a fantastic stay with us! Thank you so much for choosing to stay at our hotel and for taking the time to share your positive experience. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.Our team works hard to ensure that every guest has a memorable and enjoyable stay, so it's incredibly rewarding to receive feedback like yours. We truly appreciate your kind words and your recommendation.We hope to have the pleasure of welcoming you back again soon for another wonderful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Sincerely,
8/10 – Goed
daniele
Reisde met familie
5 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel di stampo internazionale, personale gentile e disponibile, camera ampia e confortevole, buona e varia la colazione, ottimo il ristorante, bella e funzionale la piscina e la spa
daniele
3 nachten verbleven in februari 2024
Reactie van Hilton Garden Inn Samarkand op 8 apr 2024
Grazie per le belle parole! Siamo felici di sapere che il suo soggiorno presso di noi sia stato piacevole e che abbia trovato le nostre strutture e i nostri servizi all'altezza delle sue aspettative. Apprezziamo molto il suo feedback e speriamo di poterla accogliere nuovamente in futuro. Cordiali saluti,Hilton Garden Inn Samarkand
10/10 – Uitstekend
Oscar
Zakenreiziger
26 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Oscar
8 nachten verbleven in februari 2024
Reactie van Hilton Garden Inn Samarkand op 8 apr 2024
We're thrilled to hear you had a great stay! Thank you for choosing our hotel. We look forward to welcoming you back in the future. Best regards,
8/10 – Goed
Philip
13 feb 2024
Philip
2 nachten verbleven in februari 2024
Reactie van Hilton Garden Inn Samarkand op 8 apr 2024
We're thrilled to hear you had a great stay! Thank you for choosing our hotel. We look forward to welcoming you back in the future. Best regards,
10/10 – Uitstekend
Cumhur
Zakenreiziger, Reisde met huisdieren
29 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Konum harika çalışanlar çok iyi
Cumhur
2 nachten verbleven in november 2023
8/10 – Goed
Geverifieerde reiziger
20 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall good stay
Good stay overall, except for a mess up with ordering a car from reception. They missed my reservation and then were able to find a car last moment, but after the trip was complete, they tried to charge double the amount that was originally quoted. All was sorted out after manager’s involvement but was not the best part of the experience.
Geverifieerde reiziger
4 nachten verbleven in november 2023
10/10 – Uitstekend
ALEXIS
30 sep 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
ALEXIS
1 nacht verbleven in september 2023
2/10 – Ontzettend slecht
Guvanch
27 sep 2023
Guvanch
2 nachten verbleven in september 2023
Reactie van Dmitry K. (GM) op 28 sep 2023
Dear GuvanchDear Guvanch,Thank you for taking the time to review our work. We appreciate your feedback, but we noticed that you didn't seem to have liked it very much. Unfortunately, we couldn't find any specific comments from you on what areas we could improve upon. As a team, we take all reviews very seriously and strive to improve wherever possible. Therefore, we kindly request you to provide us with more detailed information on what you didn't like and what you did like. This will help us better understand your expectations and work towards meeting them.Thank you for your understanding and cooperation.Best regards,
10/10 – Uitstekend
Dwi, Santa Clara
27 jul 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New and nice. Pretty close to airport and make it convenient for transit or short stay in Samarkand.
Dwi
1 nacht verbleven in juli 2023
Reactie van Mumin Khakimov op 28 jul 2023
Thank you for your review! We are glad that our hotel was convenient for your stay in Samarkand. We hope you will choose us again on your next visit to the city.
8/10 – Goed
Maria Teresa
30 mei 2023
Maria Teresa
2 nachten verbleven in mei 2023
Reactie van Mumin Khakimov op 31 mei 2023
Dear Maria Teresa,Thank you for the good review of our hotel! We are very glad that you took the time to leave your comments. We will work on all comments and requests. We really want to meet the expectations of our Guests, so we hope that we can take all the details into account to improve the services we provide. Thank you for choosing us! We look forward to seeing you again! With our best wishes,Mumin Khakimov.Front Office ManagerHilton Garden Inn Samarkand
2/10 – Ontzettend slecht
Yanfeng
12 mrt 2023
Yanfeng
2 nachten verbleven in maart 2023
Reactie van Dmitry K, General Manager, Hilton Garden Inn op 13 apr 2023
Dear Yanfeng,Thank you for taking the time to share your feedback. We want to clarify that our hotel is a non-smoking property, which is clearly stated in the registration card and through visible signs in every room. We also inform all guests upon check-in about our no-smoking policy. Unfortunately, during your stay, it was reported that smoking occurred in the room, which resulted in the need for a deep cleaning and a penalty charge.While we understand that this penalty was an inconvenience for you, we are responsible for ensuring a healthy and pleasant stay for all our guests, including maintaining a non-smoking environment. We apologize if you feel that the penalty was unfair, but we hope you can appreciate our commitment to providing a comfortable and safe experience for everyone.We also want to note that we take pride in providing excellent service and quality to all our guests. It is unfortunate that this isolated incident may have impacted your overall perception of our hotel. We hope you will consider staying with us again in the future and giving us the opportunity to show you the true level of service and quality we strive to provide.Thank you again for your feedback.Best regards,
2/10 – Ontzettend slecht
HYUNJIN, New York
20 feb 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
HYUNJIN
1 nacht verbleven in februari 2023
Reactie van Best regards, Dmitry K. General Manager Hilton Gar op 13 apr 2023
Dear HYUNJIN,We appreciate you taking the time to share your feedback with us. As a non-smoking property, we take the health and safety of our guests very seriously, and we clearly communicate our smoking policy on the registration card, in-room signs, and during check-in. Unfortunately, despite our efforts to enforce our policy, you chose to smoke in your room, resulting in a penalty for deep cleaning.While we understand that this penalty may have been an inconvenience for you, we must uphold our policy to maintain a safe and healthy environment for all of our guests. So again, we regret that this may have impacted your experience with us and hope you will consider staying with us again, respecting our smoking policy.We also want to note that it seems that your review may not reflect the actual quality of service and experience that we strive to provide to all of our guests. We pride ourselves on offering excellent service, and we hope that you will give us another opportunity to demonstrate this on a future visit.Thank you again for your feedback, and we wish you all the best in your future travels.
10/10 – Uitstekend
Artur
10 jan 2023
Artur
1 nacht verbleven in januari 2023
Reactie van Dmitry K. GM op 10 jan 2023
Dear Artur,Thank you for choosing Hilton Garden Inn Samarkand and for your review. May you share what you like at our hotel and what areas we may improve? That will help other guests.Hope to see you again in our hotel.Best regards,Добрый день Артур,Благодарю Вас за выбор отеля Hilton Garden Inn Samarkand и Ваш отзыв. Прошу Вас поделиться Вашими впечатлениями о проживании, что Вам понравилось больше всего, и, что нам нужно улучшить. Это поможет нашим гостям.Ждем Вас снова в Hilton Garden Inn Samarkand.С уважением,
6/10 – Redelijk
Muath, Manama
30 dec 2022
Positief: Netheid, personeel en service en voorzieningen
Nice hotel.. I had a problem with the water not flowing for the first two hours
Muath
Reactie van Dmitry K (GM) op 3 jan 2023
Dear Muath,Thank you for choosing Hilton Garden Inn Samarkand and for your review.I apologize for the inconvenience caused by the water during your stay. Unfortunately, we cannot predict it in some cases as you are faced with water. It is a pity we could not solve the problem to your satisfaction during your stay. However, we may prove our hospitality during your next visit with us.Thank you, and I hope to see you again at Hilton Garden Inn Samarkand.Best regards,
10/10 – Uitstekend
Kieth
Zakenreiziger
28 nov 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is great, very welcoming
Kieth
Reactie van HGI Samarkand op 4 dec 2022
Dear Kieth,Thank you for your stay in Hilton Garden Inn Samarkand.We will look forward to welcoming you back in our hotel.Best regards,
10/10 – Uitstekend
John Scott
20 okt 2022
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely friendly and helpful.
They went far out of their way to help me with some unusual and difficult requests.
The hotel was spotlessly clean and very well appointed.
The price was far less than expected; almost to the point I thought it must be a mistake.
I look forward to my return.
John Scott
5 nachten verbleven in oktober 2022
Reactie van Ravshan op 24 okt 2022
Dear John Scott,Thank you for choosing Hilton Garden Inn for your last stay.We are glad to read your memorable experience with us.We will look forward to welcoming you again in our property.Best regrads,Ravshan Khaydarov