Sink and tub did not drain, which was fixed LATE the next day. towels were not picked up, when asked, were delivered quickly. we were put in a room for the non- hearing and the light in the ceiling flashed ALLLL night long and there was nothing they could do about it. It really was very distracting\disturbing for both nights that we were there. The lady in the morning for breakfast was wonderful, along with 2 others with who's name escape me, were also very kind.