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Beoordelingen van Home2 Suites by Hilton San Angelo

3 out of 5
Home2 Suites by Hilton San Angelo
2569 Southwest Blvd, San Angelo, TX

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 311 van 479 beoordelingen" "
Gastenscore: 8 - Goed. 84 van 479 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 479 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 479 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 479 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jaime

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Front office staff not so friendly didn’t offer the breakfast.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Michael

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Jennifer L

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had issues with the first room we were booked into. We had called several weeks before to make sure a crib was available and told it wouldn't be a problem. Upon arriving we were told they did not have a crib and one would not be provided. The next issue was the sink we were using for washing the baby's bottles would not drain and the pipes started to leak all over the floor. The water had a foul smell. We had mentioned the non draining sink but nobody ever came to look at it. The shower did not have hot water either. We were given a new room and had to pack up all our belongings to move to another room. In the next room the furniture was very stained and no apologies were given for us needing to move rooms. We had also requested clean linens on our 3rd day but we ended up having to go downstairs to get them ourselves. Overall the staff was nice when we spoke to them, there was just no follow through.
4 nachten verbleven in april 2024

6/10 – Redelijk

Abby

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We stay here every year but had several problems this stay our room. Definitely seemed like it hadnt been up kept the best. Issues with our door and electrical outlets and our bathroom smelled like smoke. The hotel also allows dogs if that bothers you. We reported and the staff said they would get the issues submitted. Staff as so friendly and kind. We love the breakfast too. Just wish it was a little cleaner and less broken.
2 nachten verbleven in maart 2024

8/10 – Goed

Judy

Reisde met familie
Lots of parking and clean.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Heather

Reisde met familie
Positief: Personeel en service, voorzieningen
Staff was amazing and super friendly. Hotel itself was a bit run down. The size of our room was great. The cleanliness in the room could have been better. The couch and chair for the desk had several stains on them. The silverware in the drawer had food on it and there were crumbs in the kitchen drawers. I ended up running to the store to buy my.own cleaner and wiping everything down. Hot tub was also not working, when I asked about it the staff said it "should" be working. I usually love Home 2 Suites and stay in them often, but I would not go back to the San Angelo location.
3 nachten verbleven in februari 2024

4/10 – Matig

Tiffany

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The room was not clean whatsoever. Thankfully I bought Clorox wipes and wiped everything down. The wipes were black after wiping down the counters and toilet seat. This is the dirtiest hotel I’ve ever stayed in. For a Hilton I was really surprised at the level of uncleanliness and I was highly disappointed.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

6/10 – Redelijk

Laci

1 nacht verbleven in februari 2024

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Brian

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in februari 2024

6/10 – Redelijk

John

Zakenreiziger, Reisde met familie
Negatief: Personeel en service
The room was fine. Basic, nothing special. The breakfast was poor. Very limited options and what was available wasn’t great. Staff wasn’t rude but also not super friendly or welcoming. Just an average stay, but likely won’t be returning.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Brandon

2 nachten verbleven in februari 2024

8/10 – Goed

Esperanza

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Antonia A.

1 nacht verbleven in januari 2024

8/10 – Goed

Kathryn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful place to stay. Beautiful room, great staff. Clean property. One thing to improve, the laundry situation. Machines only use coins, no coins at front desk and no coin machine on the premises. Very inconvenient.
3 nachten verbleven in januari 2024

6/10 – Redelijk

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

JOHN

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a great experience first time stay with home 2 Hilton We will be coming back a lot
2 nachten verbleven in december 2023

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

6/10 – Redelijk

Dalan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very nice. The staff was very courteous. The beds were very comfortable . The big issue we has was the people above us were very noisy late into the night. The floors allowed sound to travel easily through.It didn't make for a great nights sleep. The other, little thing, was the there was no cord on the phone so we couldn't call the front desk!
1 nacht verbleven in december 2023

8/10 – Goed

Christopher

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Clean & comfortable but check credit card charges
I booked & paid using my hotels.com app. When we arrived, check in was smooth. We go to our room only to find that it was never cleaned! It was filthy. So we go back down and tell her and she assigns us a different room and it was clean. Breakfast was okay but for the price, could’ve been better. Service was great, room was comfortable. My only issue was I was charged an extra night on my card that I used for incidentals. I noticed it on my credit card statement and called them immediately only for them to be in denial of it. I called back a few days later to speak to a manager but was told they were unavailable and assured me they would return my call, I've been waiting 6 weeks now. So, please be aware of your room charges. You will lose money and not have it refunded.
1 nacht verbleven in september 2023

6/10 – Redelijk

Michael

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Little Things Added Up
Overall, accommodations were good. We asked in advance for 1st floor, that didn't happen. Could easily hear people above us walking around. One of two TV remotes were missing. Alarm clock didn't work, along with shower and microwave surface lights. Also missing was do not disturb placard. Breakfast didn't seem to open on time
3 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Anthony

Negatief: Netheid, personeel en service
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Angelica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Shay op 18 okt 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Cierra

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Janice

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Shay op 18 okt 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Martha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean, comfortable room and great staff.
1 nacht verbleven in september 2023
Reactie van Shay op 18 okt 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future. We are glad you enjoyed your stay.

10/10 – Uitstekend

JoAnn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Shay op 18 okt 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Good place to stay
1 nacht verbleven in september 2023
Reactie van Shay op 18 okt 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Cassandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Shay op 18 okt 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Ana Margarita

7 nachten verbleven in september 2023
Reactie van Shay op 18 okt 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 – Uitstekend

Kristine

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff there are remarkable!
2 nachten verbleven in september 2023
Reactie van Shay op 18 okt 2023
Your feedback is important as it is always our goal to provide suites and service that make our guests smile. We hope you will consider staying with us again in the future.

8/10 – Goed

Angela M

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great stay. However we were unable to get an early check in which would have helped tremendously. We were told the place was short staffed. Too bad 1 lady going 3 jobs. She did her best. Stay was nice.
1 nacht verbleven in september 2023
Reactie van Shay op 18 okt 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future and we are working making improvements.

6/10 – Redelijk

JACQUELINE

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Overall good
The staff was welcoming and nice. The lobby was clean and neat. We were on the second floor by the stairs. The toilet flush push button was broken. The floors felt wet. Despite temperature adjustments, we all woke up feeling sick in the mornings and while we were in the room, including our newborn. Overall it was nice, good breakfast as long as youre there before 8am. Otherwise it was an okay stay.
2 nachten verbleven in september 2023
Reactie van Shay op 18 okt 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy.

10/10 – Uitstekend

Jeanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice staff
1 nacht verbleven in september 2023
Reactie van Shay op 18 okt 2023
Thank you for response we hope to see u again.

10/10 – Uitstekend

Shunmekea, COPPERAS COVE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First time staying at a Home2 Suite. Very likable! Loved it, except the pool was down and I had the grandchildren with me, they were so looking forward to swimming.
1 nacht verbleven in september 2023
Reactie van OLIVIA RODRIQUEZ, HOUSEKEEPING SUPERVISOR op 4 sep 2023
Thank you for the feedback from your stay we are currently working on getting the pool set up with a new system and diligently working to get that up and running asap. we look forward to your neXt stay and hopefully the family can try our pool!

8/10 – Goed

Irma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What the most liked was pet friendly, very clean, and spacious studio suite. What I wasn't crazy about was the fact several families all had to wait till after 3:00 to check in, female employee behind the counter got a phone call from a young man that wanted to play games on the phone and I could hear the whole conversation then when he arrived she allowed him to go behind counter to assets her in the check in process and was flirting with him as he with her too.
1 nacht verbleven in juli 2023
Reactie van jr op 31 jul 2023
thank you so much for sharing, please come back to visit!

10/10 – Uitstekend

Digna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van jr op 24 aug 2023
Thank you so much for your feedback! We are pleased to hear that you enjoyed your stay, please come back to visit.

2/10 – Ontzettend slecht

Steven

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Was told room was not ready early around 1pm and I was okay with that because 3pm is check in. Then we returned at 2:45pm and there were 4 families waiting to get a room. I asked if the room was ready and they said no. I then asked if it would be ready by 3pm and she said “I hope.” Magically at 3 pm ALL rooms became available at the same moment. The lady chewing us in seemed confused and took longer than I’ve ever had and I stay at a lot of hotels. Lastly, when we opened the room door we were treated to the a smell that seemed like a “Wet Dog,” plus the bed was not made properly (Seems like they are rushing and maybe understaffed). I would never come back to this location and recommend that they do a better cleaning job.
1 nacht verbleven in juli 2023
Reactie van jr op 24 aug 2023
Hello Steven - thank you so much for your feedback! We strive for excellent customer service on a daily basis, we fell short of that with your experience. Please give us the opportunity to redeem ourselves.

6/10 – Redelijk

Nancy

6 nachten verbleven in juli 2023
Reactie van OLIVIA RODRIQUEZ, HOUSEKEEPING SUPERVISOR op 4 sep 2023
Thank you for your input on your stay with us. we look forward to the next visit!

2/10 – Ontzettend slecht

LaShaun

1 nacht verbleven in juli 2023
Reactie van OLIVIA RODRIQUEZ, HOUSEKEEPING SUPERVISOR op 4 sep 2023
Thank you for your input on your stay with us. We look forward to the next visit!

10/10 – Uitstekend

Pedro

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyed my stay
Staff was professional and friendly. Room was pleasant and clean. We also enjoyed the nice breakfast which was included. Pet friendly.
2 nachten verbleven in juli 2023
Reactie van OLIVIA RODRIQUEZ, HOUSEKEEPING SUPERVISOR op 4 sep 2023
Thank you for the feedback on your stay we appreciate our guest's input. extremely excited to have meet your needs. we at home 2 suites are looking forward to your next visit!.

6/10 – Redelijk

Christopher

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room and hotel were nice, but the pool was the dirtiest I have seen. Water was discolored and murky.
1 nacht verbleven in juli 2023
Reactie van Felix op 16 jul 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with our suites. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again.Felix Lopez Front Desk Supervisor Home 2 Suites by Hilton 2545 Southwest Blvd, San Angelo, Texas 76901

10/10 – Uitstekend

Corina

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Felix op 4 jul 2023
Home2Suites by Hilton would like to Thank you for choosing us as your home away from home. Felix LopezFront Desk SupervisorHome2Suites by Hilton San Angelo

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and roomy with affordable room service from local restaurant(s). After 10 days on a road trip, sandwiches and pizza for dinner via room service was great.
1 nacht verbleven in juli 2023
Reactie van jr op 4 jul 2023
Thank you so much for your feedback.

10/10 – Uitstekend

Becky

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van jr op 4 jul 2023
Thank you so much for your feedback.

10/10 – Uitstekend

Cindy

1 nacht verbleven in juli 2023
Reactie van Felix op 22 jul 2023
Thank you Cindy. It was our pleasure having you as our guest. We look forward to seeing you again.Sincerely,Felix LopezFront Desk SupervisorHome2Suites by Hilton San Angelo

8/10 – Goed

nancy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great trip
Felix-at front desk was so helpful, friendly and accommodating! Hotel was in a great location for where we had to be.
2 nachten verbleven in juni 2023
Reactie van Felix op 26 jun 2023
Thank you Nancy!!! It was a pleasure having you as a guest. We hope to see you again soon. Have a great day!Sincerely, Felix LopezFront Desk SupervisorHome2Suites by Hilton San Angelo

10/10 – Uitstekend

Suzanne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed our stay. Would book again.
3 nachten verbleven in juni 2023
Reactie van Felix op 24 jun 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 – Uitstekend

Wilson David Dunn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and peaceful
2 nachten verbleven in juni 2023
Reactie van Felix op 24 jun 2023
Mr. WilsonWe are glad you chose Home2Suites by Hilton San Angelo for your stay. We look forward to having you stay with us in the future. Thanks again.Felix LopezFront Desk SupervisorHome2Suites by Hilton San Angelo