Barbecue/picknickplaats

Beoordelingen van Aloft San Antonio Airport

3 out of 5
Aloft San Antonio Airport
838 NW Loop 410, San Antonio, TX

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 529 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 220 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 127 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 72 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 53 van 1001 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Omar

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Room didn't get cleaned on a 3 day vacation for our anniversary
3 nachten verbleven in maart 2024
Reactie van Customer Service op 22 mei 2024
Omar, thank you for sharing your comments. The insights are valuable to us and help us improve our guests' experience. It is unusual that your room wasn’t serviced during your stay. We will look into it to ensure that future visits are more enjoyable. We hope to have the chance to welcome you back in the future.

10/10 – Uitstekend

Dany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Dany, we're thrilled to hear you enjoyed your time at Aloft San Antonio Airport. Thank you for choosing our hotel for your stay, and we are looking forward to welcoming you back whenever your travels bring you to San Antonio again.

10/10 – Uitstekend

caitlin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great staff
1 nacht verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
Caitlin, thank you for taking the time to leave a review. We're thrilled to hear that the team members at Aloft San Antonio Airport made your stay memorable. We look forward to welcoming you back on your next visit. Safe travels!

10/10 – Uitstekend

Raquel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, staff, shopping and dining options within minutes.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
Raquel, it's delightful to hear that you enjoyed your stay at Aloft San Antonio Airport. With all the convenient shopping and dining options nearby, our hotel is indeed in a magnificent location. We're thrilled that our team members added to your positive experience. Looking forward to welcoming you back for another hassle-free stay with us.

10/10 – Uitstekend

Casey, Cody

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff. Very hospitable!
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Casey, it's fantastic to hear that the team at Aloft San Antonio Airport made your stay so enjoyable! We aim for every guest to experience our warm and welcoming hospitality. We look forward to having you stay with us again!

10/10 – Uitstekend

stephen

1 nacht verbleven in april 2024
Reactie van Customer Service op 18 mei 2024
Stephen, thank you for the excellent rating! The team at Aloft San Antonio Airport is thrilled that your experience met your expectations. We look forward to welcoming you back soon!

10/10 – Uitstekend

Ana Beatriz

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
cama y almohada muy cómodas, excelente ubicación y buena atención.
3 nachten verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Ana Beatriz, estamos encantados de saber que encontró comodidad en su habitación en Aloft San Antonio Airport, disfrutó de nuestra ubicación privilegiada y apreció la atención de los miembros de nuestro equipo. Sus comentarios positivos significan mucho para nosotros y esperamos darle la bienvenida nuevamente en un futuro cercano.

10/10 – Uitstekend

Martha

Reisde met een groep
The airport is centered located in a very good area in relation to stores, airport and the river shops. It was a great experience. The personal at the front desk weee super nice and helpful. The cleaning crew was so kind. All the ladies were so sweet and helpful.
4 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Martha, thank you for sharing your exceptional experience with us. It's always a pleasure to hear that Aloft San Antonio Airport's superb location was convenient for you. We're thrilled that our front desk team members made a positive impression and our committed housekeeping team provided you with excellent service. Your kind words motivate them to further excel in their work. We can't wait to offer you another memorably pleasant stay in the near future.

10/10 – Uitstekend

Esmeralda

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Have stayed here a few times, staff is super friendly. Check in was quick and easy. Lots of restaurants in walking diatance. Always enjoy my stay here.
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Esmeralda, it's wonderful to hear that your stays at Aloft San Antonio Airport have been consistently enjoyable. We're delighted that our team members' friendliness and the swift check-in process adds to your positive experience. It's also great that you appreciate the convenience of nearby restaurants. We look forward to your return for another satisfying visit.

10/10 – Uitstekend

Marti

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
2 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Marti, it's wonderful to hear that you enjoyed your stay at Aloft San Antonio Airport. We are delighted you referred to our property as a "great place". We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Uitstekend

Sergio, Nuevo Laredo

1 nacht verbleven in maart 2024
Reactie van Customer Service op 29 apr 2024
Sergio, we're thrilled to see that your experience at Aloft San Antonio Airport was exceptional. We hope every aspect of your stay satisfied your expectations. The team here looks forward to serving you again in the future.

10/10 – Uitstekend

Rafael Contreras

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gran lugar, un poco alejado de la ciudad, pero con muchos restaurantes alrededor, camas super cómodas, falta un poco la frecuencia de la limpieza
3 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Rafael, agradecemos tus comentarios positivos sobre Aloft San Antonio Airport. Nos alegra saber que disfrutó de los restaurantes de los alrededores y encontró nuestras camas extremadamente cómodas. Tomó nota de su comentario sobre la frecuencia de limpieza. Tenga la seguridad de que continuamente buscamos mejorar nuestros servicios. Gracias por compartir su experiencia y esperamos darle la bienvenida nuevamente pronto.

8/10 – Goed

Thomas, Dallas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay. Only issue we had was controlling the temperature of the room. The hvac unit runs loud and fluctuates which does not allow for a consistant temperature. The rooms are well laid out and spacious.
2 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Thomas, thank you for sharing your valuable feedback. We're pleased to know you appreciated the spaciousness and layout of the rooms at Aloft San Antonio Airport. We have taken note of your comments about the room's temperature control and rest assured, we will look into making improvements in that area for the future. We hope to welcome you back again soon for an even more enjoyable stay.

10/10 – Uitstekend

Vic

2 nachten verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Thanks for the perfect rating, Vic!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Aloft San Antonio Airport.Have a wonderful day!

10/10 – Uitstekend

Jonas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet. Really nice lounging area by the fire pit
2 nachten verbleven in maart 2024
Reactie van Customer Service op 7 apr 2024
Jonas, we appreciate the wonderful review! It's fantastic to hear you enjoyed the tranquil atmosphere at Aloft San Antonio Airport, and that our cozy lounge area by the fire pit added to your experience. We are excited to welcome you back on your next visit.

10/10 – Uitstekend

Ruben

Positief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Ruben, it's wonderful to see your five-star rating for Aloft San Antonio Airport. We're thrilled that your experience with us was excellent. We hope to be your preferable choice for future visits to the area. Thanks for choosing us!

2/10 – Ontzettend slecht

John

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
There was a terrible mechanical noise coming from inside the wall that would start up every three minutes and last for one minute, all night long. It wasn’t the AC, and my room wasn’t next to the elevator shafts. Whatever it was, it made it impossible to sleep.
2 nachten verbleven in januari 2024
Reactie van Customer Service op 22 apr 2024
Dear John,Thank you for taking the time to share your experience with us. I want to acknowledge that we've heard your concerns. I can understand how the continuous noise in your room disrupted your rest, leaving you uncomfortable and unable to enjoy your stay with us.Please accept our sincere apologies for the inconvenience caused to you during your stay. We don't take such matters lightly and understand that a quiet and peaceful environment is critical for a good rest.Our team is already looking into the matter, and we admittedly failed to meet your expectations this time. We will work diligently to ensure a situation like this doesn't arise in the future.Notification is already underway about your unpleasant experience with all relevant departments, and you can rest assured that revisions will be made to our maintenance checks to prevent this from happening to you or any other guest in the future.We hope you will consider giving us another opportunity to serve you better in the future. Your comfort is our top priority and we'd appreciate the chance to make things right for you.Andrew J TrevinoGuest Service Manager

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Ashley, it's fantastic to see that you had such a wonderful stay at Aloft San Antonio Airport. If there's any feedback you would like us to consider for future stays, don't hesitate to share. We hope to welcome you back soon!

10/10 – Uitstekend

jose luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy bonito y limpio..
3 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
José Luis, es maravilloso ver que haya disfrutado de su estadía en el Aloft San Antonio Airport. Nos tomamos muy en serio la satisfacción de los huéspedes y parece que nuestras medidas de limpieza cumplieron con sus expectativas. Esperamos su próxima visita.

10/10 – Uitstekend

Kim, San Antonio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location in San Antonio. Free parking. Clean. Nicely decorated. Cute bar. Comfy bed. Giant TV. What’s not to love?
1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Kim, thank you for sharing your wonderful experience at Aloft San Antonio Airport. It's fantastic to hear you enjoyed our prime location, complimentary parking, and the tastefully decorated ambience. Your remarks regarding the cozy bed and expansive TV are greatly appreciated. We hope to welcome you back for another enjoyable stay soon.

10/10 – Uitstekend

angela

Reisde met familie
Positief: Voorzieningen
It was great.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Angela, it's delightful to hear that you had a fantastic experience at Aloft San Antonio Airport. Your kind words mean a lot to our team and we hope to have the pleasure of hosting you again in the future.

8/10 – Goed

Micah Kamakanaole

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly. The room was simple but nice and clean. A couple random things like the phone and TV in the room not working well was inconvenient... but overall content with my stay at Aloft
5 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Micah, it's heartening to hear that you found the Aloft San Antonio Airport's team members amicable and the rooms well-maintained. We're addressing the minor issues you encountered with some of our amenities to provide a smoother experience in the future. It's good to know that you were generally pleased with your stay. We appreciate your feedback and look forward to giving you an even better experience during your next visit.

6/10 – Redelijk

Hannah

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Second time there loved the motel but each time there it took hours to check in.. and I still have not received my deposit back.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Hannah, thank you for returning to us for a second time, it speaks volumes. Regarding your lengthy check-in process, we assure you we constantly strive to streamline our procedures to ensure a smoother experience. Further, we understand your concerns regarding your deposit and encourage you to reach out to our reception team for an update. We hope forthcoming stays at Aloft San Antonio Airport will better match your expectations.

2/10 – Ontzettend slecht

Chloe

1 nacht verbleven in maart 2024
Reactie van Customer Service op 17 apr 2024
Chloe, thank you for your ratings. As we aim to provide a memorable experience, your feedback deserves our attention. We would appreciate the chance to hear more about your visit so that we might grow and improve. Please feel free to provide additional comments or contact us directly.

4/10 – Matig

Patrick

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Unfortunately my stay this time was not as pleasant as my previous stays at this Aloft. Upon arrival when I checked and got to my room the tv did not work nor did the phone. After going back downstairs to report the issue I was told someone would be up to fix it. I then had to leave for a job, when I returned a few hours later I was told that my tv was going to be reset (it hadn’t been done yet) and I should check it in 15/20 mins. Of course that didn’t work. I was moved to another room following another trip downstairs to the front desk. Once I arrived in the new room, everything was ok minus the phones still not working. Following another trip to the front desk because I couldn’t find an ice machine on my floor. I just decided to go to bed. Not the absolute worse trip ever but pretty annoying and inconvenient especially after you’ve been traveling/working all day. I have higher standards for an Aloft Hotel.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Patrick, it's regrettable that your recent experience wasn't as satisfactory as your previous ones. We acknowledge the difficulties you experienced regarding the TV and telephone in your room, a situation we agree isn't ideal. The inconvenience you experienced in the transition between rooms is also understood, and our focus is to ensure a smooth stay for our guests. Please accept our apologies and rest assured that your feedback is important to us in our ongoing efforts to continuously improve. We earnestly hope to have the opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

Carolyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Carolyn, it's great to see your perfect score for Aloft San Antonio Airport. We're thrilled you had a splendid stay with us. We hope to serve you again in the near future for another delightful visit.

10/10 – Uitstekend

angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This location was closed to everything.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Thank you for this excellent rating, Angela!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Aloft San Antonio Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 – Uitstekend

Roque

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Aloft is a amazing place to stay friendly staff, clean rooms, and quiet.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Roque, it's delightful to hear that you found Aloft San Antonio Airport to be such an outstanding place to stay. We're pleased to know our friendly team members, clean rooms, and tranquil atmosphere contributed to an enjoyable stay. We hope to welcome you back in the future.

10/10 – Uitstekend

Dan, Houston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 21 mrt 2024
Dan, thank you for choosing Aloft San Antonio Airport and for taking the time to rate your stay. While you didn't leave specific feedback, we're delighted to see your high rating and look forward to your return visit.

10/10 – Uitstekend

Katia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
1 nacht verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Katia, thank you for your review. We're glad to know you found the Aloft San Antonio Airport to be a pleasing choice. We aim to make our guests' experiences enjoyable and appreciate your feedback. We look forward to hosting you again in the future.

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay
2 nachten verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Jesus, thank you for sharing your positive experience at Aloft San Antonio Airport. We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back very soon!

8/10 – Goed

KVetta

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was conveniently located near the airport. The only thing I wish was available is an in suite microwave.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
Thank you for the positive input regarding the strategic location of Aloft San Antonio Airport. Your feedback on the absence of an in-suite microwave is appreciated and noted for future enhancements. We hope to offer you an even more comfortable experience during your next stay.

10/10 – Uitstekend

Jacob

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Staff was very welcoming and professional. Only bad part was limited parking.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
Jacob, thank you for sharing your experience at Aloft San Antonio Airport. We're thrilled to hear that you found our hotel spotless, and you appreciated the warm welcome and professionalism of our team members. We acknowledge the concern you've raised about parking. Rest assured, this feedback has been noted as we continually strive to enhance the guest experience. Looking forward to your next visit.

8/10 – Goed

Isaiah

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Overall goo. I would like the bathroom to be cleaner for a marriott
4 nachten verbleven in maart 2024
Reactie van Customer Service op 14 mrt 2024
Isaiah, thank you for choosing Aloft San Antonio Airport for your stay. Ensuring cleanliness in all our areas, especially the bathrooms, is a priority for our team members and we appreciate your feedback. It serves as a valuable tool for improvement. We're glad that your overall experience was good and hope to see you again on your next visit.

10/10 – Uitstekend

Yavonnce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I thoroughly enjoyed my atay
2 nachten verbleven in maart 2024
Reactie van Customer Service op 12 mrt 2024
Yavonnce, it's wonderful to hear that you thoroughly enjoyed your time at Aloft San Antonio Airport. We strive to provide our guests with exceptional experiences, and we're thrilled to hear we hit the mark during your stay. We look forward to seeing you again soon.

2/10 – Ontzettend slecht

Michelle

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We attempted to get a room as the front desk and we were directed to go outside and use our phone to place a reservation. After doing so, we were told the room we had booked (single king bed) was not available. We were not greeted or acknowledged any of the times we took our dog through the lobby for potty breaks. First night out of two, there was no hot water and made for some chilly showers. The only saving grace is the location, being within walking distance to the comedy club. We might rather pay extra for an ride rather than stay here again. Place looks like it once had a cool thing going on, but the place is heading into shabby motel territory.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 11 mrt 2024
Michelle, we regret to hear that your stay did not meet your expectations. It seems there were issues with both your room reservation and the bathroom amenities. Our team should always ensure a welcoming environment, and we will address your concerns about pet friendliness. We find it relieving to know that the location was beneficial and appreciate your thoughts on the overall property aesthetic. Your insights will help us improve guests' experience moving forward. We hope you'd consider giving us another chance to serve you better in the future.

8/10 – Goed

Diamond

2 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Thanks for the great rating, Diamond!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Aloft San Antonio Airport soon, we'd love to have you back!

10/10 – Uitstekend

Noe

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It a good clean hotel and close to everything
1 nacht verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Noe, thank you for your fantastic feedback. We're thrilled you found Aloft San Antonio Airport to be spotlessly maintained and conveniently situated. We always aim to provide a great experience. Looking forward to your return visit soon.

8/10 – Goed

Marcos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Thank you for the 4/5 rating, Marcos!We are excited to see that you had an enjoyable experience at Aloft San Antonio Airport. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 – Uitstekend

Rodrigo

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location!
1 nacht verbleven in maart 2024
Reactie van Customer Service op 9 mrt 2024
Rodrigo, it's delightful to hear you enjoyed the prime location of Aloft San Antonio Airport. We're pleased your stay with us met your expectations and we hope to welcome you back in the near future. Thank you for your 5-star feedback!

2/10 – Ontzettend slecht

Ana

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Customer Service op 6 mrt 2024
Ana, it's unfortunate to hear that your experience did not meet expectations based on your rating. It's always our aim to provide an enjoyable stay to guests, and your feedback is a valuable tool that helps us enhance our service for future stays. We hope to have the opportunity to welcome you back and make your next visit better.

10/10 – Uitstekend

Andrew J

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was an overall nice place, quiet! Everything was clean for the most part! But the only thing was that there was food in the mini fridge that belonged to someone before us!
1 nacht verbleven in maart 2024
Reactie van Customer Service op 4 mrt 2024
Andrew J, thank you for choosing Aloft San Antonio Airport and for taking the time to share your experience. We’re delighted to hear you enjoyed the peaceful ambiance and cleanliness of our hotel. However, we regret any inconvenience caused regarding the mini fridge. Please rest assured that this issue will be promptly addressed with our housekeeping team to ensure a more thorough inspection prior to guest arrival. We look forward to welcoming you back for another overall pleasant stay.

10/10 – Uitstekend

regina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The guest service ladies were the absolute best! Helpful nice and friendly polite people and every day with a smile on their faces
2 nachten verbleven in februari 2024
Reactie van Customer Service op 27 feb 2024
Regina, thank you for taking the time to share your positive experience at Aloft San Antonio Airport. We're pleased to hear that our team members made such a wonderful impact on your stay. Their commitment to delivering excellent service always shines through. We look forward to hosting you again on your future visits.

10/10 – Uitstekend

Pushkar, Cupertino

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, great staff
4 nachten verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Pushkar, it's wonderful to note your commendation of the prime location and commendable team members at Aloft San Antonio Airport. We appreciate the time you've taken to provide such positive feedback. Looking forward to welcoming you back on your next visit.

8/10 – Goed

JAMES

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were a little small
1 nacht verbleven in februari 2024
Reactie van Customer Service op 24 feb 2024
James, it's great to know you've stayed at Aloft San Antonio Airport. We acknowledge your observations regarding our room sizes as we continuously aim to meet a wide range of preferences. We hope to have you back in the future where we can further strive to exceed your expectations.

4/10 – Matig

Jessup

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Arrived at the airport and tried to call the hotel for a shuttle, the number did not work. Got to the hotel, via Uber, and checked in. Showed the receptionist the issue with trying to call and merely got a shrug. The room only had 1 light switch that controls the bathroom lights; this is fine if you’re staying alone. If your spouse gets up in the middle of the night to use the restroom, expect to see the lights turn on in the room. Also, the barn door used for the bathroom doesn’t remain shut (no privacy there). Already had a reservation for another night before our departing flight. Dropped off the rental car at the airport and called for a shuttle back to the hotel. The driver pulled in (on two tires), didn’t say a word the entire ride to the hotel (which isn’t a big deal) and drove like a bat out of hell. We thought we were going to hit 5 separate vehicles in a 4 mile drive. Would have gladly paid the $12 for an Uber, again. Overall not thrilled with staying here. San Antonio area was okay, but would recommend another hotel.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 23 feb 2024
Jessup, we appreciate you taking the time to share your recent experience. We regret to hear you encountered difficulties reaching the hotel and acknowledge this feedback. Our team members are already looking into enhancing our communication channels. Apologies for any inconvenience related to the room's lighting arrangements and the door situation, and we're currently exploring options to improve these features. As for your transportation feedback, ensuring a safe and comfortable ride for our guests is a priority and hearing your concerns will help us better address this moving forward. We hope that should you visit the San Antonio area again, you might consider giving us another opportunity to better serve you.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and clean room.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Lisa, we're thrilled to hear about your positive experience at Aloft San Antonio Airport. We take pride in our cleanliness standards and our team members' dedication to friendliness. Thank you for your review and we hope to welcome you back soon.

8/10 – Goed

MIGUEL ANGEL

2 nachten verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Miguel Angel, it's great to see you enjoyed your stay at Aloft San Antonio Airport. Without a specific review, we appreciate your rating and value any future feedback you might have. We hope to welcome you back soon!

8/10 – Goed

Darlene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My little girl and I enjoyed our stay. We thought the bed was very comfortable. We noticed though that the heater was very loud when it turned on which kept us awake. We loved the the layout of the room and appreciated receiving the welcome message on the TV. Although the room was clean, we felt the hallway carpet was dirty and stained.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Darlene, we're pleased to read that you and your little girl appreciated the comfortable bed and the room layout at Aloft San Antonio Airport. It's delightful that our welcome message on the TV stood out to you. We regret any inconvenience caused by the noise from the heater and the state of the hallway carpet. Our team is committed to providing an exceptional experience, including maintaining all aspects of our hotel to the highest standards. We hope to welcome you back in the future, ensuring an even more enjoyable stay.

10/10 – Uitstekend

Carrie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Thanks for the fantastic rating, Carlos!It's outstanding we could exceed your expectations during your stay at Aloft San Antonio Airport. We're all looking forward to your next stay with us.