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Beoordelingen van Econo Lodge San Antonio near SeaWorld - Medical Center

2 out of 5
Econo Lodge San Antonio near SeaWorld - Medical Center
5336 Wurzbach Road, San Antonio, TX

Beoordelingen

4,4
Gastenscore: 10 - Uitstekend. 96 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 105 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 157 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 184 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 460 van 1002 beoordelingen" "

4,4/10

Netheid

5,2/10

Personeel en service

4,0/10

Voorzieningen

4,2/10

Staat van de accommodatie en faciliteiten

4,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Bill

Negatief: Voorzieningen
The manager is a good guy. The other main staff are hit and miss. They most times come off as arrogant and rude. The motel is in a great area, but isn’t as good as it used to be. They like to leave the floor windows open for whatever reason and it makes the rooms so humid that the room A/C units don’t work properly. If you don’t use the website or any of the apps to get a room, you will always be charged a premium at check in. It doesn’t make any sense. I’ve stayed there numerous times over the last couple years and it seems to go downhill more and more with every stay. The floors are nearly always dirty and the bathrooms sometimes take a while for the showers to get hot.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Italia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horriblemente sucio y descuidado
2 nachten verbleven in april 2024

8/10 – Goed

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a room for the weekend and had no issues with room or service.
2 nachten verbleven in april 2024
Reactie van Rashid op 23 apr 2024
thank you very much

2/10 – Ontzettend slecht

Helen

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely dirty room and terrible reception. One dirty facecloth that looked used and stiff to the touch), no hand towel. Bathtub had several hairs and on rim and definitely looked like it had not been cleaned in awhile. No shampoo and no hair dryer. Holes in walls - wish I could post the photos. Clerk asked for a $20 cash deposit. I had to ask for a receipt for the cash deposit. Clerk pointed out posted rules on the lobby wall and told me to read the rules. I have never been asked for a cash deposit especially since I paid with a credit card. Hard to believe this motel is part of a chain? The worst motel I have ever stayed in and I have stayed in a number of motels/hotels. Luckily I did not encountered any 4/6/8 legged creatures coming out of the holes in the walls. I will never return to this motel.
1 nacht verbleven in april 2024
Reactie van Rashid op 23 apr 2024
thank you very much for your feedback.

4/10 – Matig

Narciso Eli De La

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Starting with check-in...the front office staff wanted a $40 cash only deposit or they will not let you check in. Then i was told repeatedly that I could not have pets and I told them a few times that I did not have any. There is an empty pool on the property; my son was looking forward to going into the pool but it looked as if had been drained and there was dirty water on the bottom. There were rags under the vending machines to collect water that had not been changed in probably years. The hallway windows were open to air out the hotel and a smell of cigarette smoke in the lobby and hallways, even though it is supposed to be a non-smoking facility. I thought this was a one-time occurance, but it seems like the various foreign workers that are there are only smoking and drinking on the property. The bathrooms were missing laminate flooring tiles and trim. The rooms look nothing like the pictures in the description. This hotel is in such a nice area of San Antonio it is a shame that it is in such disrepair, I have stayed at many Econo-lodges before but this is such a disgrace for the hotel name. If I was Econo Lodge I would pull them from the chain. I have pictures to prove all the repairs needed and it was such a shame to return to the room everynight. One night the staff took out a buch of junk ans lines it up outside the pool fence, looks like they evicted someone from the hotel. I do not know how the owners tolerate workers of this nature who can care less about cleaning
2 nachten verbleven in april 2024
Reactie van rashid op 23 apr 2024
thank you very much

10/10 – Uitstekend

Frank

2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Geno

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Rashid op 9 apr 2024
thank you very much

6/10 – Redelijk

Sonya

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van rashid op 9 apr 2024
thank you very much

2/10 – Ontzettend slecht

Kari

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was ridiculous! Very rude staff, drug sales in parking lot and if you need towels… it’s one per person and one hand towel. ( Washcloths are upon request), BUT you must take your dirty towels to the front desk so they can count them before exchanging them for clean. Need ice??? The front desk will give you a bag if you call (enough for 1drink at a time). Need more than 1 bottle of shampoo? Be ready to explain why at the desk. The microwave was filthy and the refrigerator had a drink or something that had exploded some time ago still dried all over the interior. The TV didn’t work and there was no cold water and the hot was super hot. The front desk guy was speaking in another language to some woman on his speaker phone when we arrived and the only greeting we received was “Reservation? License?” Not another word to us as he continued his conversation… not even a word to us after tossing the key on the counter with a sticky note with a room number on it. He simply turned his back and kept yapping. The next morning the same man tried to check us out. When we told him we reserved 2 nights, he demanded to see the Expedia confirmation, then advised that we should have verified the details at check-in, even though he had no interest in interacting with us at all. ONLY plus comfy bed. We would have not stayed if we hadn’t been there for a family emergency and needed the location. Next time we travel through there we will be steering clear of this dive. Creepy people.
2 nachten verbleven in maart 2024
Reactie van rashid op 2 apr 2024
thank you very much for your feedback.

2/10 – Ontzettend slecht

Bianca

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not a good stay for leisure time. They charge you $20 deposit fee and don’t reimburse you. It is very old, smells like cigarettes, the floor creeks. The room blankets semi clean, had stains. Dead roaches on floor. No extra towels. No complimentary supplies. No coffee maker. The location is very secluded from any lighting or stores. It feels like in the middle of nowhere. If you’re looking for a creepy stay and a cheap night and don’t mind all above. Then by all means it’s good pricing for the low. Goodluck,
1 nacht verbleven in januari 2024
Reactie van Rashid op 14 feb 2024
Thank you very much for your feedback.

2/10 – Ontzettend slecht

Shawanda

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van mike op 9 jan 2024
we are very sorry to see you gave us two out of 10. Could you please let us know how we could we earn your business next time. Thank you!

2/10 – Ontzettend slecht

Shawanda

Negatief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Mike op 9 jan 2024
We are very sad to see that you gave us 2 star out of 10. please let us know how we could make your stay better next time you visit us.

2/10 – Ontzettend slecht

Genaro

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
People are very noisy at night till morning room was not moped sheets needed washing
1 nacht verbleven in december 2023
Reactie van Rashid op 4 jan 2024
thank you very much. your feedback will help us to improve services

6/10 – Redelijk

Raul B.

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
It's fair okay
2 nachten verbleven in december 2023
Reactie van Rashid op 26 dec 2023
thank you very much

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Rashid op 26 dec 2023
thank you very much for your feedback.

10/10 – Uitstekend

Angelita

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Rashid op 16 dec 2023
thank you very much for your feedback.

10/10 – Uitstekend

Rosalinda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2023
Reactie van Rashid op 16 dec 2023
Thank you very much for your feedback.

2/10 – Ontzettend slecht

Maria Eugenia

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You get what you pay for! Good thing was I just stayed one night. We could hear everything… I mean everything from the room next to you. And the guy at the front desk was so rude and had an attitude. This place doesn’t even deserve a ⭐️ star
1 nacht verbleven in november 2023
Reactie van Rashid op 16 dec 2023
thank you very much. Your feedback will help us to improve our business.

6/10 – Redelijk

Minerva

1 nacht verbleven in november 2023
Reactie van rashid op 26 dec 2023
Thank you verymuch

10/10 – Uitstekend

Moses

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Rashid op 16 dec 2023
thank you very much.

2/10 – Ontzettend slecht

Rob

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Rashid op 16 dec 2023
Thank you very much

4/10 – Matig

Richard

2 nachten verbleven in november 2023
Reactie van Rashid op 16 dec 2023
thank you very much

2/10 – Ontzettend slecht

Eduard

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La aplicación cobra y en el hospedaje vuelven a vobrar
1 nacht verbleven in november 2023
Reactie van Rashid op 16 dec 2023
Gracious.

6/10 – Redelijk

Nicholas

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in november 2023
Reactie van rashid op 6 nov 2023
thank you very much for your review.

2/10 – Ontzettend slecht

Jacqueline

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Rashid op 16 dec 2023
Thank you very much.

2/10 – Ontzettend slecht

Deandra

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

4/10 – Matig

Felicia

Reisde met partner
Negatief: Personeel en service
I rented a room here and after about an hour I was sitting on the bed and I guess he was a manager just walked into the room stood there telling me on how he was just looking to see if the room was empty and continued to apologize but still stand there staring at me. I felt really unsafe and uncomfortable. Do they not have a system or something that says a room is occupied?
1 nacht verbleven in september 2023

8/10 – Goed

R.

Positief: Netheid, personeel en service
Negatief: Voorzieningen
As a frequent traveler I stay in various hotels in many different cities from high end to low end. I will say after reading some of the reviews I was a little on the edge about staying at this particular hotel so I decided that I would only book for a couple of nights and then move on to something different. Well I can honestly say that the negative reviews must have been from some disgruntled people because I have not encountered any bugs or roaches and the area is populated with people from all walks of life. The front desk clerks are extremely professional and the rooms are comfortable given the price point. I guess there are those that want Ritz Carlton accommodations on a 2-3 star budget. There are a number of different restaurant options and a mall within a couple minutes drive as well as Walmart and HEB grocery store. Public transportation just outside the door for those that need it.
2 nachten verbleven in augustus 2023

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Francisco

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Rashid op 8 aug 2023
Thank you very much for your review. Definitely we will improve our services based on your comments.

2/10 – Ontzettend slecht

Natalia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Rashid op 31 jul 2023
Thank you very much. We will improve our services based on your comments.

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Staff
Check out staff was very nice and helpful.
1 nacht verbleven in juli 2023
Reactie van Rashid op 29 jul 2023
Thank you very much for your outstanding review. please visit us again.

10/10 – Uitstekend

Justin

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would stay here again.
2 nachten verbleven in juli 2023
Reactie van Rashid op 26 jul 2023
thank you very much. your feedback will improve our services.

6/10 – Redelijk

Nancy

Reisde met familie
Positief: Netheid, personeel en service
The pool was not in service. Empty
1 nacht verbleven in juli 2023
Reactie van Rashid op 26 jul 2023
Thank you very much for your feedback. actually pool is under maintenance.your feedback will improve our service's.

8/10 – Goed

Laura

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
I read there were roaches, but we found none. I read it smelled bad, but it didn't. They aren't a 5 star hotel. If they were, i couldn't have afforded it. The rooms were clean. They were nice and helpful. They were on our budget and we had a wonderful stay. Yeah the halls were hot but, my grandson said he had the best time ever! He is only 6 but... hello? The best time ever? Then that means it was all good!
2 nachten verbleven in juli 2023
Reactie van Rashid op 26 jul 2023
Thank you very much for your comments. yes we are not five star but we always try to make our property clean and comfortable for our valued customer.Regards.

2/10 – Ontzettend slecht

Jaja

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very unprofessional, talked to very rude and was spoken to like a I was stupid .. Had me wait TWO hours before I can even check into my room (I booked two days before) Pillows smelled , room wasn’t cleaned properly.. Definitely would not recommend staying here .. Horrible experience with this hotel and the staff mangers including..
3 nachten verbleven in juli 2023
Reactie van Rashid op 26 jul 2023
Thank you very much for your feedback. as per reservation terms and condition check in time was 3pm, if any customer came before and the room is available, we always try to accommodate.However your recommendation will help us to improve our services.

8/10 – Goed

Laura

1 nacht verbleven in juli 2023
Reactie van Rashid op 29 jul 2023
Thank you very much.We will improve our services based on your feedback.

2/10 – Ontzettend slecht

Jaya pradeep

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Rashid op 29 jul 2023
thank you very much.

4/10 – Matig

Armando

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service
Three rooms were rented at this facility and every time we would come back to the hotel it was a different staff member at the counter. Mind you every time we would come back to the hotel we would always be interrogated about how many rooms were rented, which was not the best experience. They didn't even apologize or anything so never again.
2 nachten verbleven in juni 2023
Reactie van Rashid op 26 jul 2023
Thank you very much for your feedback.We will improve our services, based on your recommendation.

2/10 – Ontzettend slecht

Javier

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was the worse I have ever been in. You’re better off sleeping with a homeless person. It’s probably cleaner in the streets of down town San Antonio than in this place. Read the reviews people read them. I wasted my money so that you don’t waste your.
1 nacht verbleven in juni 2023
Reactie van Rashid op 26 jul 2023
Thank you very much for your comments. we will improve our services based on your recommendation.

8/10 – Goed

Ari

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Rashid op 29 jul 2023
Thank you very much for your review. We will definitely improve our services based on your comments.

4/10 – Matig

Eduardo

Negatief: Netheid, staat van de accommodatie en faciliteiten
Pictures are misleading or very old place is rundown and pool out of order in summer what a bummer
3 nachten verbleven in juni 2023
Reactie van Rashid op 26 jul 2023
Thank your very much for your review. we will improve our services, based on your recommendation.

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
dirty
bugs in the sink, took a shower at night and had black feet by morning so the floors are bad. towels very cheap and thin. no ice machine nearby, had to go downstairs, ice bucket dirty. elevator and halls hot. blanket and sheets slide around. TV channels not programmed. AC works really good though and the bed itself comfy.
1 nacht verbleven in juni 2023
Reactie van Rashid op 26 jul 2023
Thank you very much for your comments. We will improve our services based on your recommendation.

4/10 – Matig

Carina

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Poor condition on facilities and cleanliness it’s really bad
4 nachten verbleven in mei 2023
Reactie van Rashid op 26 jul 2023
thank you very much. we will improve our services based on your comments.

6/10 – Redelijk

Osvaldo

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in mei 2023
Reactie van Mike op 31 mei 2023
Thank you.

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
The front desk Manager was customer oriented and friendly, and the room was clean, although dated. It was quiet and provided privacy.
2 nachten verbleven in mei 2023
Reactie van Mike op 29 mei 2023
Dear John, Thank you so kind of you for your positive feedback regarding our front desk staff. Thank you .

10/10 – Uitstekend

hildegardo

1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Brandon

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ROACHES!!!! Old moldy soap dispenser!! I can go on and on!!!
2 nachten verbleven in mei 2023
Reactie van Mike op 29 mei 2023
Dear Brandon, gm.hotline@wyndham.com10:58 AM (2 minutes ago)to meThank you! We’ve received your message. We will respond within 24 - 72 hours. We are currently experiencing a higher than normal volume, your patience is greatly appreciated.This Message Is From an External SenderDo not click links or open attachments unless you recognize the sender and know the content is safe.Report Suspicious Dear Michael,Thank you for taking the time to complete our survey regarding your recent stay at Ramada By Wyndham Rome. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 – Redelijk

leonel treviño

Zakenreiziger, Reisde met familie
Very rude guys
2 nachten verbleven in april 2023
Reactie van Mike op 29 mei 2023
Dear Leonel, Please accept my sincere apology regarding your most recent stay. I will share your feedback regarding our front desk staff to make good customer service. Please visit us again.

2/10 – Ontzettend slecht

Robert

Reisde met huisdieren
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The service was awful, the people are rude, Ac did not work.
1 nacht verbleven in april 2023
Reactie van mike op 29 mei 2023
Dear Robert,Thank you for taking the time to complete our survey regarding your recent stay at Ramada By Wyndham Rome. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.