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Beoordelingen van Omni La Mansion del Rio

4 out of 5
Omni La Mansion del Rio
112 College St, San Antonio, TX

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 1578 van 2128 beoordelingen" "
Gastenscore: 8 - Goed. 317 van 2128 beoordelingen" "
Gastenscore: 6 - Redelijk. 128 van 2128 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 2128 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 45 van 2128 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Marc

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
De locatie van dit hotel is super: mooiste deel vam riverwalk. Wel prijzig maar het waard. Hotel is mooie klassiek mix met veel comform. Leuk terras buiten aan de riverwalk
Reactie van Hotel Management op 5 jun 2023
Thank you for the wonderful review, Marc. We are thrilled to hear that you enjoyed your overall stay with us. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Jan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best spot on the River Walk, staff is very friendly and helpful. Nextdoor parking garage for just $10 a day. Would definitely recommend this place
2 nachten verbleven in februari 2023
Reactie van Hotel Management op 20 feb 2023
Thank you for the wonderful review, Jan. We are pleased to hear that you enjoyed your stay with us. We are very fortunate to have the River Walk right outside our doors. We hope to welcome you back again soon.

4/10 – Matig

peter

2 nachten verbleven in mei 2022
Reactie van B Davis op 11 mei 2022
Peter, please accept our sincere apologies for your stay being less than you had envisioned. Our aim is to always provide a memorable experience that leaves our customers excited to return. We clearly fell short with you this time, and for that we are disappointed.

8/10 – Goed

Liane

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was beautiful and the staff was wonderful. The only negative was the bed- the mattress was so hard on my bed I woke up with a bad backache and had to reposition. My travel companion said her bed was too soft. I wish we had switched, but I don’t think mine was going to be comfy for anyone!
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Osiris

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Volodymyr

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On Expedia I booked a room with a balcony. When I arrived to Omni, I got the room without windows. Dark room without a single window. So I don't who deserves 1 star, Expedia or Omni La Mansion. You decide
3 nachten verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Thank you for the feedback. We are disappointed to hear about your experience and can assure you we don't take your situation lightly. We hope you will afford us a future opportunity to regain your confidence.

10/10 – Uitstekend

Maisie

Reisde met familie
Positief: Voorzieningen
Fabulous!! Great location on the Riverwalk. Beautiful rooms and hotel
3 nachten verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Thank you for the review. We are very fortunate to have the River Walk right outside of our doors! We hope you will stay with us again in the future!

10/10 – Uitstekend

yesenia

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Ashley

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the river view
1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Thank you for the review. We are pleased to know you enjoyed your stay with us! We look forward to welcoming you back again in the near future!

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

10/10 – Uitstekend

Casey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ability to walk to the venue we were attending was extremely helpful, especially during Fiesta time. There was horrible traffic, so walking was the best thing!
1 nacht verbleven in april 2024
Reactie van Angel W op 27 apr 2024
Thank you for your feedback. We look forward to your next stay.

10/10 – Uitstekend

Sue

Loved the balcony over looking the River. Room was great not too modern but not too old. Perfect ambience for the area.
4 nachten verbleven in april 2024
Reactie van Angel W op 27 apr 2024
Thank you for your feedback. We look forward to your next stay.

10/10 – Uitstekend

Sean

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very nice and helpful room was very clean
1 nacht verbleven in april 2024
Reactie van Angel W op 27 apr 2024
Thank you for your feedback. We look forward to your next stay.

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Omni staff is always welcoming and hospitable.
3 nachten verbleven in april 2024
Reactie van Angel W op 27 apr 2024
Thank you for your feedback. We look forward to your next stay.

8/10 – Goed

Nelson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is really showing its age. It seems very tired. Everything works but it is tired.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
Thank you for the review. We hope you will visit us again in the future!

10/10 – Uitstekend

Mary Jo

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was a 10!!! Very friendly and very accommodating. Would stay here again and again 😉
4 nachten verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
Thank you for the review! We are pleased to hear you had an overall positive stay. We look forward to welcoming you back again in the near future!

10/10 – Uitstekend

Ruby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was perfect
3 nachten verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
Thank you for the review! We look forward to your return!

10/10 – Uitstekend

Chico

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The riverside view was amazing! Beautiful, clean and quiet!
4 nachten verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
Thank you for the wonderful review! We look forward to your return!

10/10 – Uitstekend

Dawn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the architecture and openness of the hotel. Great location on the Riverwalk
2 nachten verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
Thank you for the review! We are very fortunate to have the River Walk right outside of our doors. We look forward to welcoming you back again in the near future!

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Voorzieningen
Excellent, friendly staff and beautiful room with amazing view and access to activities.
4 nachten verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff
1 nacht verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for the review. We appreciate your kind words about our staff. We look forward to welcoming you back again in the near future!

10/10 – Uitstekend

Kurt

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right in the heart of riverwalk.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

10/10 – Uitstekend

Predrag

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is conveniently located on the river walk within the walking distance to restaurants and attractions. We had a great stay in one of the river view rooms. We only had a breakfast at the hotel. The breakfast was delicious and we enjoyed the outside seating. All staff we had contact with were polite and helpful.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

6/10 – Redelijk

Mary

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
This is an older property. It’s very central to the river walk, so if that’s where you’re going it’s perfect. Man of The rooms open to outside & have glass patio doors. I wouldn’t have felt safe if I wasn’t with my husband. The parking is either valet or a garage across the street. I really felt uncomfortable leaving my vehicle in the parking garage. The room was okay. We did have a roach crawling across the bathroom. The elevator is small & old. It’s just an old and odd hotel.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for your feedback. We are truly disappointed to know you felt any discomfort at our property. Please accept our sincere apologies that your recent visit was less than exceptional. This is unacceptable and I assure you we will address this. We hope you will afford us a future opportunity to regain your confidence.

10/10 – Uitstekend

Rob

Great staff
1 nacht verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for the review. We appreciate your kind words about our staff. We hope you will stay with us again in the near future!

10/10 – Uitstekend

Daria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful older historic hotel right on the river walk. The pool area is very nice and you are able to walk to the Alamo and all the restaurants along the river. We enjoyed our stay and would definitely stay here again on our next trip to San Antonio.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 16 apr 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 – Uitstekend

Natalie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff went above and beyond. Great experience!
2 nachten verbleven in april 2024
Reactie van Hotel Management op 16 apr 2024
Thank you for the wonderful review! We look forward to welcoming you back again in the near future!

4/10 – Matig

Michael K

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
This property is very, very tired. Outdated color scheme, worn carpets, hallways walking to rooms worn and tired, door to room required a very hard pull to close. The only upside is that it is close to the riverwalk. This is certainly not up to the standards you respect from an Omni property.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for the feedback. Please accept our sincerest apologies for the challenges experienced while in our care. We hope to have another opportunity to provide you with an improved experience in the future.

10/10 – Uitstekend

Omar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for the review! We look forward to your return!

10/10 – Uitstekend

Joyce, Westminster

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I hd my entire family staying there. They were pleased and happy how convenient it was to get around and the staff was helpful.
4 nachten verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for the wonderful review! We hope you will visit us again in the near future!

10/10 – Uitstekend

Joyce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved this place. We parked across the street for $10 a day v/s $50 or $60 valet @ hotel. Staff is super friendly & helpful. The entire hotel is clean & upscale. Our room was huge & wonderful. Clean as well. The restaurant on site was great! The food was really good & staff was friendly. The bar was nice, we took our cocktails outside & drank in the courtyard. The hotel is right on the Riverwalk which we loved. We will definitely return.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for the review! We are delighted to know you had a wonderful time during your stay with us! We hope you will choose us again next time when visiting San Antonio.

8/10 – Goed

John, Canton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect spot! Beautiful. Wish the few elevators were updated, really slow.
4 nachten verbleven in maart 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for the review. We are pleased to know you had an excellent time during your stay with us! We look forward to your return!

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked everything about this hotel. Location on the Riverwalk is perfect. We had a spacious room that was both elegant and comfortable. Staff friendly and helpful. Great 2 night stay!!
2 nachten verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for the review! We are thrilled to know that you had an overall positive experience during your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to your return!

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
View of river
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for the review! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 – Uitstekend

Charles

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
5 nachten verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for the review & kind words about our staff! We look forward to your return!

10/10 – Uitstekend

Claudia, San Anselmo

Reisde met partner
Enjoyed learning about the history of the property and its proximity to the River Walk
3 nachten verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 – Uitstekend

Joan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for the review! We look forward to your return!

6/10 – Redelijk

Howard

2 nachten verbleven in april 2024

10/10 – Uitstekend

María

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 12 apr 2024
Thank you for the review! We look forward to your return!

6/10 – Redelijk

Francisco

Positief: Netheid, staat van de accommodatie en faciliteiten
The room had no towels. For a busy eclipse weekend, the hotel bar had only 1 bartender/waiter working. They could have done better.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 10 apr 2024
Thank you for the feedback. We deeply regret the underwhelming experience you received. We hope you will afford us a future opportunity to regain your confidence.

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient, safe, and clean.
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 9 apr 2024
Thank you for the review! We look forward to your return!

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Hotel Management op 10 apr 2024
Thank you for the review! We look forward to welcoming you back again in the future.

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hotel Management op 9 apr 2024
Thank you for the review! We look forward to your return!

10/10 – Uitstekend

MARGARET

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding service and a beautiful hotel! Staff was very attentive. My request for adjoining rooms was granted which allowed my family to spend more time together. Our rooms overlooked the River Walk which was also beautiful.
4 nachten verbleven in maart 2024
Reactie van Hotel Management op 9 apr 2024
Thank you for the wonderful review! We are thrilled to hear you & your family had a wonderful experience with us at our beautiful property. We look forward to your return!

8/10 – Goed

Guy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 5 apr 2024
Thank you for the review! We look forward to your return!

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 5 apr 2024
Thank you for the review! We look forward to your return!

2/10 – Ontzettend slecht

Jenny

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The hotel’s system was down during our entire stay so our credit card information was stored on a small piece of paper written down by hotel staff. Felt very risky having my info outside of the computer system.
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 4 apr 2024
Thank you for your feedback. Since Friday, March 29, Omni Hotels & Resorts has been responding to a cyberattack on its systems. Upon learning of this issue, Omni immediately took steps to shut down its systems to protect and contain its data. As a result, certain systems were brought offline, most of which have been restored. We truly apologize for any discomfort you may have felt while in our care. Please feel free to contact the hotel directly if you have any further questions or concerns.

10/10 – Uitstekend

Catherine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very kind and helpful from the lobby staff to the room service cleaning staff as well as the restaurant Staff.
2 nachten verbleven in maart 2024
Reactie van Jutan op 1 apr 2024
We are so happy you enjoyed your stay! We look forward to you visiting us again at the Omni La Mansion .

8/10 – Goed

Doug

2 nachten verbleven in maart 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for the review! We look forward to your return!

10/10 – Uitstekend

Nicole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only downside to staying here is the parking situation. Hotel itself only had valet. However there is a parking deck literally across the street for $10. We did valet on our final night for $50 just to make loading the car at check out easier.
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 4 apr 2024
Thank you for the review! Thank you for the honest feedback as this is always appreciated. We look forward to welcoming you back again in the future!