Kamervoorziening
Beschikbaarheid controleren

Beoordelingen van Candlewood Suites San Diego, an IHG Hotel

2.5 out of 5
Candlewood Suites San Diego, an IHG Hotel
1335 Hotel Circle S, San Diego, CA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 107 van 303 beoordelingen" "
Gastenscore: 8 - Goed. 97 van 303 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 303 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 303 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 303 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nicholas

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great trip!
2 nachten verbleven in april 2024

8/10 – Goed

Robert

2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Nicholas, North Hollywood

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Is this property is horrible... They tried to charge me three hundred dollars for my ada service dog... And the parking is not free... I do not recommend this place. They said they refunded me my money but they did not. I had to call expedia to get my money back because the hotel straight up lied About my money being refunded to me. The place right below called kings inn is much nicer, cheaper, and everyone is friendly and the hotel is always clean and always nice staff. I always feel safe and comfortable staying here.I would not stay anywhere else.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Jason

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
We had a very disappointing stay. The room was falsely advertised as a 1 bedroom suite. When we got in the room, it was a studio suite. Therefore, I assumed we were given the wrong room. When speaking with the front desk staff, I was told that they have no one bedroom suites. For that reason alone, we will not be coming back nor recommending this hotel. Unfortunately, we had an even worse issue with our room. During our two night stay each night between around 10:30pm and 7am, there was a knocking sound coming from the ceiling. At first, I thought it was someone annoyingly banging a stick of some sort. Since it went on all night and there was sort of a pattern, I realized it could not have been coming from the actions of a person. Approximately, every 20 minutes, the knocking would continue for about 10-20 seconds. This made it difficult for my wife and I to fall asleep and woke us up throughtout the night. After the first night, I addressed it to the staff member, who all very nice, had no solution. The issue was kind of brushed off and the staff member said they would have someone look into it after our stay. We are exhausted from our stay and would not recommend staying there. Very disappointed!!
2 nachten verbleven in maart 2024

8/10 – Goed

Rosby

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
I had issues with the card key! It took too many tries for it to get the door to open and 2 out 3 televisions where not working. Staff all wonderful, cheery and really good vibes. I got to see the cleaning ladies and they were very nice and polite! not to mention their bright smiles..
2 nachten verbleven in maart 2024

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024

10/10 – Uitstekend

Dianne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great room and service..Fast and friendly clean room ..very spacious.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Sydney

2 nachten verbleven in december 2023

8/10 – Goed

Santiago

4 nachten verbleven in december 2023

10/10 – Uitstekend

Gerardo

1 nacht verbleven in december 2023

10/10 – Uitstekend

Araceli

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exelent
1 nacht verbleven in december 2023

10/10 – Uitstekend

Dawn

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel circle location was very convenient only a few miles from Sea World and San Diego Zoo.
5 nachten verbleven in november 2023

4/10 – Matig

BRITANY

Positief: Netheid
Breakfast was included as advertised.
Reactie van Candlewood Team op 24 okt 2023
Good afternoon,I do apologize for any inconvenience and miscommunication but it is stated on our website that we are an extended stay property and we do not serve breakfast but we do sell breakfast items in our cupboard and provide coffee and tea 24/7 to all of our in house guest. Thank you so much for your feedback, we appreciate your business. Warm Regards,Candlewood Team

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Covenant drive to Sea World
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

4/10 – Matig

Markus

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
We arrived at the hotel at 450 and there was a sign at the front desk stating that an employee had left and would return shortly. It was almost 30 minutes before an employee returned to the desk. The lobby also had a smell of urine from an animal. The beds we’re very very firm I know some people like that but it made for a hard night of sleep. The couch bed had also seen better days. When we turned on the ac unit a few ants crawled out so a little bit of a surprise. The hotel has very assessable parking and is close to most things.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Steven, Fontana

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s located in hotel circle, so it wasn’t that bad for a location. Got a room that’s pretty big and easy access from the parking lot to the room
1 nacht verbleven in september 2023

8/10 – Goed

yousses, Los angeles

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are amazing and helpful
2 nachten verbleven in september 2023

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great room.
Great place to stay in the San Diego area. Good facilities. Fantastic staff.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Evelyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We checked in at around 4:18 pm The front desk attendant Rosha. Sorry not sure how to spell his name, was wonderful, very helpful. To the point that assisted my husband who was unable to get off the recliner in the room. Good experience.
2 nachten verbleven in augustus 2023

4/10 – Matig

Ryan

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Worn out
4 nachten verbleven in augustus 2023

6/10 – Redelijk

April

2 nachten verbleven in augustus 2023

6/10 – Redelijk

April

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Not really an Candlewood...
This may be a Candlewood now but it started it's life as some other motel (doors outside on the back which isn't seen on the photos). It's been remodeled - sort of - and the room was OK but not what we were expecting based on past Candlewood experiences. The staff were curt - and if you needed anything, YOU had to go to the desk and wait to get it from them. Oh - and parking is "available" but costs $10 per night. Really, for over $200/night, you can let me park in your designated (and not full) lot during my stay. Be aware of the elevator - it makes a large clunk at the start and end but got us there OK each time. The kitchenette in the room was somewhat sad - we had 2 of everything (2 bowls, 2 cups, 2 spoons, etc.) and four of us. Many of the drawers didn't stay closed so you had to watch your shins/thighs when you went by as they were rolling open. It suited our needs as we didn't spend much time there but definitely did not meet our expectations as a Candlewood hotel.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Trinier

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay was great, staff was pleasant
1 nacht verbleven in augustus 2023

4/10 – Matig

Tracy

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Beware if traveling with service animals
Traveling with the family and a service dog. Beware: They do not honor requests for service animals. Over the phone before booking and at check in everything was great. However, when checking out they tried to charge extra fees we were told twice previously did not apply. I provided our service animal credentials.
3 nachten verbleven in augustus 2023

4/10 – Matig

Johnny

1 nacht verbleven in augustus 2023

8/10 – Goed

Christine

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Loved how the 2 suites were divided with 2 bathrooms.
4 nachten verbleven in juli 2023

8/10 – Goed

Cherilyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a 2 bedroom suite. The beds were comfotable. I wish the lighting was a little brighter. our recliner and Office chair has definately seen better days. Free Laundry and ample parking were a plus.
8 nachten verbleven in juli 2023

4/10 – Matig

April

7 nachten verbleven in juli 2023

10/10 – Uitstekend

Ana

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a last minute suite reservation. Great location, ample parking and suite was very nice. Highly recommend it for anyone who wants to feel like home while out on vacation.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Nishchal, Fremont

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good suite
3 nachten verbleven in mei 2023

4/10 – Matig

Adam

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is honestly gross and outdated. The only good thing about it was the price and the fact that they have big enough rooms for families of 6. They had a HUGE mosquito problem. The room itself was sooooo gross. The pull out mattress seriously needed replaced. The couch has very questionable stains. It was dusty beyond belief. Just gross. The shower leaked like crazy from all directions because of the shower head. We had to use the 3-4 towels for every shower experience. Not to mention you either got scolding hot water or cold water. No in between. Really fun for my kids especially. I didn’t want to leave the towels on their wood floors and damage the flooring so I set them outside. Someone apparently complained and they locked us out of our room to basically reprimand me…. Lol… was super weird. A simple, please don’t put your towels outside your room would have sufficed, a note on the door even. But locking us out of room? Insane.
Reactie van Neal S op 9 mei 2023
Dear Sir, We apologize for the inconvenience mentioned in your feedback. We have just started doing a renovation for our Hotel starting with the Kitchen and then We would be replacing some of the furniture including Sofa bed/Mattress. You can be rest assured that We would never lock our Guests out for any reason. Once again, My deepest apologies and hope you will give us another Opportunity in the future and will come and stay with us again, especially after the renovations. Thank you for staying with us. Sincerely,

2/10 – Ontzettend slecht

Araceli

I wasnt checked in to the hotel because of a glitch in the system, i was declined to check in.
2 nachten verbleven in april 2023

6/10 – Redelijk

Amber

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The furniture was very uncomfortable. The couch and dining chairs you felt like you were going to go right through. White chunks of the wall missing across the wall.

8/10 – Goed

William

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Great location
Front staff was extremely nice and helpful. Tammy went out of her way to make sure we had everything we needed and wanted. Our room was nice. Could have used a little repair to the wall but overall a great stay.
2 nachten verbleven in maart 2023

2/10 – Ontzettend slecht

William

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Too old, behind from new tech, $200 noy worth it!
1 nacht verbleven in april 2023
Reactie van Neal op 7 apr 2023
Dear Mr. William, Thank you for Staying with us. We apologize that the Hotel was not modern enough for your needs. We are planning to undergo a major renovation and hope you will give us another opportunity in the future and will come and Stay with us again.

6/10 – Redelijk

Rolando

Positief: Netheid, voorzieningen
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
two bedroom suite was so spacious and the cleanliness was on another level very clean.
2 nachten verbleven in maart 2023

8/10 – Goed

Beatrice, Victorville

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
It served its purpose but the design of the room wasnt very feasible. The door they put to divided the main room and the livingroom should have seperated the kitchen. The guest in the livingroom kept coming in to use the bathroom or kitchen while I was trying to sleep. The room was, building seemed pretty old as qell. A make over would be nice.
2 nachten verbleven in maart 2023

10/10 – Uitstekend

JANET

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, always smiling and very attentive to guests.
2 nachten verbleven in maart 2023

6/10 – Redelijk

Zitao, Alameda

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2023

8/10 – Goed

Dwight

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never saw anyone. The noise level was irritating. The room is NOT soundproof.
3 nachten verbleven in februari 2023

10/10 – Uitstekend

Arthur

1 nacht verbleven in januari 2023

8/10 – Goed

Armando

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2022

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2022

10/10 – Uitstekend

Maurice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2022

10/10 – Uitstekend

Michelle

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Carolyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is now my new favorite hotel. Everything about this hotel was excellent, from the staff to the cleanliness.
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Brittany

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was more for the price point than most hotels around and the staff was friendly. Morning and night staff.
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Marisol

Reisde met een groep, Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Overall, the space was great and I love that they had Dove products in the shower. However, our microwave didn’t work and the lady at the desk got an attitude when we asked to use the microwave in the lobby/snack area. She said she already put a work order in for ours (we still needed to use a microwave, so a work order wasn’t going to fix that). The AC in our living room area was leaking and they had two trash buckets to collect the water. We would have to dump the water daily, but the leak was annoying to hear all night. The jacuzzi was closed for maintenance so we didn’t get to use it at all.
4 nachten verbleven in oktober 2022