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Beoordelingen van DoubleTree by Hilton San Diego Downtown

4 out of 5
DoubleTree by Hilton San Diego Downtown
1646 Front St, San Diego, CA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 347 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 314 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 88 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 90 van 1001 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is close to little Italy and the airport. Good beds too! Staff was vert friendly.
4 nachten verbleven in november 2019

8/10 – Goed

Eric, NL

Positief: Netheid, comfort kamer
Noise
Kamer aan de kant van de snelweg helaas wat lawaaig

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bijna alle bezienswaardigheden op loopafstand
Parkeerplaats te duur en jammer dat het ontbijt niet bij de prijs was inbegrepen

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It would be nice if the rooms included a pen and paper.
1 nacht verbleven in april 2024
Reactie van DoubleTree staff op 29 apr 2024
Thank you for your feedback, Jeffrey. We always aim to provide our guests with everything they need while staying with us and we welcome all the suggestions we can get to improve. We appreciate your suggestion as well and will take it into consideration for future. We hope you enjoyed your stay with us overall.

6/10 – Redelijk

Larry

WTer
1 nacht verbleven in april 2024
Reactie van Doubletree staff op 29 apr 2024
Hello Larry, we're sorry to hear that your experience was not up to your expectations. Our team values providing exceptional service, and we apologize if we fell short during your stay. We would love the opportunity to make it right for you. Please reach out to our team to share more details about your experience and we'll do our best to assist you.

10/10 – Uitstekend

Jack

Zakenreiziger
Positief: Voorzieningen
Easy access
3 nachten verbleven in april 2024
Reactie van DoubleTree staff op 29 apr 2024
Hi Jack, we appreciate your 5-star rating and kind words about DoubleTree by Hilton Hotel San Diego Downtown. It's great to hear that you found our location easy to access. We strive to make our guests' experiences seamless and enjoyable. We look forward to hosting you again in the future!

8/10 – Goed

Tomo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance to everything.
7 nachten verbleven in maart 2024
Reactie van Doubletree staff op 29 apr 2024
Hi Tomo, thank you for your review of DoubleTree by Hilton Hotel San Diego Downtown. We're glad to hear you enjoyed our convenient location within walking distance to everything San Diego has to offer. Your review is appreciated, and we hope to welcome you back for another great stay soon!

4/10 – Matig

Xin

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The elevator was broken for 8 hours, even though we were told it would be fixed in 10 min. We have to climb 16 floors to get to our rooms. The noises from very adjacent rooms were loud.
1 nacht verbleven in april 2024
Reactie van DoubleTree Staff op 23 apr 2024
Hi Xin, we apologize for the inconvenience you experienced during your stay with the broken elevator and noise disturbances. This falls short of the high standards we aim to uphold, but we assure you that we'll share this with our maintenance team to ensure this doesn't happen again. If you need any further assistance, please contact our team. We hope to do better next time.

8/10 – Goed

MELANIE

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel tres agreable malgres le bruit des travaux la nuit ou les avions car tres proche de l'aeroport. Le personnel et serviable surtout la femme de menage. L'hotel est tres bien situé au pied de little Italy. A 15 /20 min min de l'USS midway a pieds. Je recommande sans hesité.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Chandni, Montgomery Village

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van DoubleTree Staff op 18 apr 2024
Hi Chandni, we're thrilled that you enjoyed your stay with us. Providing exceptional service and a comfortable experience is at the heart of what we do. We can't wait to welcome you back again soon for another memorable visit at DoubleTree by Hilton Hotel San Diego Downtown!

10/10 – Uitstekend

Brett, Emmaus

1 nacht verbleven in april 2024
Reactie van DoubleTree staff op 29 apr 2024
Thank you so much for taking the time to leave us a 5-star review, Brett! We are thrilled to hear that you had an enjoyable stay at DoubleTree by Hilton Hotel San Diego Downtown. Your rating means a lot to us and we hope to welcome you back again soon.

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van DoubleTree Staff op 8 apr 2024
Thank you for your 5-star rating, Juan. Our team works hard to provide exceptional service and create memorable moments for our guests. We appreciate your stay at the DoubleTree by Hilton Hotel San Diego Downtown!

10/10 – Uitstekend

Bryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff, especially the parking attendants were exceptional.
3 nachten verbleven in maart 2024
Reactie van Doubletree Staff op 2 apr 2024
Thank you for acknowledging our staff at DoubleTree by Hilton Hotel San Diego Downtown, Bryan. We're thrilled to hear that our parking attendants provided exceptional service during your stay. We appreciate your review and hope to welcome you back again soon!

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Doubletree Staff op 2 apr 2024
Hi Julia, thank you for your 5-star rating of the DoubleTree by Hilton Hotel San Diego Downtown. We aim to provide exceptional hospitality and create memorable moments for our guests, and we're delighted that we hit the mark during your visit. Have a great day ahead!

10/10 – Uitstekend

Luis M

Reisde met familie
Positief: Netheid, personeel en service
Close to the airport.
1 nacht verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hi Luis, thank you for choosing DoubleTree by Hilton Hotel San Diego Downtown and for sharing your kind words. We're thrilled to hear that our proximity to the airport was convenient for you. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another exceptional stay.

8/10 – Goed

Brenda, Exira

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great cookies
1 nacht verbleven in maart 2024
Reactie van Manager op 14 mrt 2024
Thank you for taking the time to share your feedback, Brenda. We're thrilled that you enjoyed our cookies during your stay with us at DoubleTree by Hilton Hotel San Diego Downtown. We appreciate your kind words and hope to welcome you back again soon.

10/10 – Uitstekend

ANTONIO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything. 40.00 dollar parking.
1 nacht verbleven in maart 2024
Reactie van Manager op 4 mrt 2024
Thank you for taking the time to share your feedback, Antonio. We are glad to hear that you found our location convenient. We understand your concerns about the parking fee and appreciate your input about DoubleTree by Hilton Hotel San Diego Downtown.

10/10 – Uitstekend

William, Strongsville

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location
4 nachten verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Thank you for taking the time to share your feedback, William. We're glad to hear that you enjoyed our hotel's convenient location. We hope you stay with DoubleTree by Hilton Hotel San Diego Downtown again.

8/10 – Goed

Manuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hi Manuel, thank you for staying at the DoubleTree by Hilton Hotel San Diego Downtown and rating us. We work hard to deliver a satisfying experience to all our guests, and we appreciate the support we get from them.

6/10 – Redelijk

Clinicas

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Ronald

1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hi Ronald, we're thrilled about your 5-star rating. Thank you for letting us know that you had a delightful stay at DoubleTree by Hilton Hotel San Diego Downtown. We hope to welcome you back again soon.

8/10 – Goed

Luis

Great location and clean. My only negative were the elevators, there was always a delay.
2 nachten verbleven in februari 2024
Reactie van Manager op 22 feb 2024
Thank you for taking the time to share your feedback, Luis. We are glad to hear that you enjoyed our great location and clean accommodations. We apologize for any inconvenience you experienced with the elevators and appreciate your patience. Visit DoubleTree by Hilton Hotel San Diego Downtown again soon.

10/10 – Uitstekend

Tara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My best San Diego hotel experience to date!
2 nachten verbleven in februari 2024
Reactie van Manager op 22 feb 2024
Thank you so much for taking the time to share your positive experience at DoubleTree by Hilton Hotel San Diego Downtown, Tara! We're thrilled to hear that your stay with us was your best San Diego hotel experience to date. We appreciate your kind words and hope to welcome you back again soon.

10/10 – Uitstekend

Pedro Pablo

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente servicio y muy limpio, el personal atento a lo que requieres
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was easily accessible from the freeway and a short 5 minute walk to the metro station.
3 nachten verbleven in januari 2024
Reactie van Manager op 26 jan 2024
Thank you, Kevin, for taking the time to share your feedback with us. We're delighted to hear that you found our property easily accessible from the freeway and conveniently located just a short walk away from the metro station. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

AIHUI

2 nachten verbleven in januari 2024
Reactie van Manager op 27 mrt 2024
Thank you for taking the time to leave us a 5-star review, AIHUI! We are delighted to hear that you enjoyed your stay at DoubleTree by Hilton Hotel San Diego Downtown. We hope to welcome you back again soon for another wonderful experience.

10/10 – Uitstekend

Tomoko

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

10/10 – Uitstekend

HIROTO

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Karyn

3 nachten verbleven in januari 2024
Reactie van DoubleTree by Hilton Hotel San Diego Downtown Team op 19 jan 2024
Hi Karyn, thank you for your 5-star rating of DoubleTree by Hilton Hotel San Diego Downtown. We're thrilled you enjoyed your stay with us. Our team looks forward to welcoming you back soon.

6/10 – Redelijk

Philip

Zakenreiziger
3 nachten verbleven in december 2023
Reactie van Manager op 18 jan 2024
Thank you for staying with us, Philip. We strive to provide exceptional service and apologize if you face any inconvenience. We value your concerns and encourage you to contact our team to share your feedback in detail.

4/10 – Matig

CHANTAL

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Manager op 18 jan 2024
Hi Chantal, we aim to offer outstanding service, and it brings us joy to ensure everyone's comfort. We apologize if we fell short of meeting your expectations. Please contact our team when you can to discuss your concerns.

10/10 – Uitstekend

Luis, Daly City

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Annette op 5 jan 2024
Thank you for staying at DoubleTree by Hilton Hotel San Diego Downtown, Luis. We strive to provide exceptional service, and it's rewarding to receive a 5-star rating. We hope to have the pleasure of welcoming you back in the future!

10/10 – Uitstekend

Tye

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of this property was PERFECT! Tons of delicious food & fun things to do within walking distance. Hotel service was great, provided water & fresh baked cookies upon check in. Will recommend!
1 nacht verbleven in december 2023
Reactie van Annette op 5 jan 2024
Thank you for sharing your experience at DoubleTree by Hilton Hotel San Diego Downtown, Tye. We're delighted that our convenient location allowed you to enjoy the nearby attractions and dining options. It's great that you appreciated our friendly service. Have a great day!

10/10 – Uitstekend

Valeria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Annette op 5 jan 2024
Hello Valeria, thank you for your wonderful 5-star rating. Our DoubleTree by Hilton Hotel San Diego Downtown team is dedicated to providing excellent service and ensuring our guests have a comfortable stay. We hope to welcome you back again soon!

8/10 – Goed

Anastacio

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen
PROS: They have free EV charging in their parking garage CONS: The tub drain was clogged so water accumulated during usage. This was a big turn off when using the facilities.
1 nacht verbleven in december 2023
Reactie van Annette op 4 jan 2024
Hi Anastacio, thank you for sharing your feedback with us. We're glad to hear your positive comments about our free EV charging in the parking garage. However, we apologize for the inconvenience you encountered with the tub drain during your stay. Your feedback is valuable, and we'll ensure that we share it with our team to address the issue promptly. We appreciate your understanding and look forward to the possibility of welcoming you back to DoubleTree by Hilton Hotel San Diego Downtown in the future.

10/10 – Uitstekend

DANIEL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Annette op 2 jan 2024
Hi Daniel, it's great to see that you had a five-star stay at DoubleTree by Hilton Hotel San Diego Downtown. Thank you, and we hope to welcome you back for another great stay!

6/10 – Redelijk

Judy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
3 nachten verbleven in december 2023
Reactie van Annette op 3 jan 2024
Hi Judy, we aim to provide our guests with comfortable and accommodating stays, and we apologize for any inconvenience you may have encountered. We hope we can turn these three stars into a five-star rating. If you have anything specific to share with our team, please contact our manager on duty at fd@doubletreesandiego.net. Thank you, and we hope to hear from you soon.

6/10 – Redelijk

Sergey

Reisde met een groep
Negatief: Personeel en service
Unpleasant Check-In and Breakfast Experience
I recently stayed at DoubleTree by Hilton San Diego Downtown, and unfortunately, my experience was far from satisfactory. The check-in process was needlessly stressful due to a communication issue with the staff. Despite having booked a room for four people, the receptionist insisted it was only for two. When I tried to show my booking confirmation, she refused to look at it, causing unnecessary tension. The breakfast experience was equally disappointing. The waiter insisted that we could only order the American breakfast because the chef was too busy, promising a 30-minute wait for any other options. Strangely, our friends, who ordered differently, received their meals within five minutes. The waiter failed to communicate that even within the American breakfast, there were choices for eggs and other components. Adding to the frustration, the waiter explicitly mentioned the expectation of tips without providing a service that warranted it. Overall, the check-in process and breakfast experience significantly detracted from the enjoyment of our stay. I hope the management addresses these issues to ensure a more pleasant stay for future guests.
1 nacht verbleven in december 2023

8/10 – Goed

Walter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Annette op 2 jan 2024
We appreciate your recent stay at DoubleTree by Hilton Hotel San Diego Downtown. We hope that our location met your expectations and that our staff contributed to a positive experience with their friendliness and helpfulness. We look forward to the possibility of welcoming you back in the future!

10/10 – Uitstekend

Lee Ellis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Most Enjoyable Stay - 2 of 2
This was our 2nd stay for this year's vacation. We spent 3 nights on the front end & 2 on the back end of our trip. Shout out to the staff of the DoubleTree by Hilton San Diego Downtown, they are so warm & welcoming. Kudos to Lillian, Michael, Memo & Ron, just keep doing what you do so well.
2 nachten verbleven in december 2023
Reactie van Annette op 2 jan 2024
Hi Lee, thank you for choosing to stay at DoubleTree by Hilton Hotel San Diego Downtown for your vacation. Our dedicated team, including Lillian, Michael, Memo, and Ron, takes pride in delivering a warm and welcoming experience to our guests. Your positive feedback is truly appreciated, and we'll be sure to pass on your kind words to the team. We look forward to the opportunity to welcome you back in the future.

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van DoubleTree by Hilton Hotel San Diego Downtown team op 20 dec 2023
Thank you, Jorge, for your excellent 5-star rating of the DoubleTree by Hilton Hotel San Diego Downtown. Our team takes pride in providing exceptional service and creating a comfortable atmosphere for our guests. We hope to welcome you back again!

10/10 – Uitstekend

Rajin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Michael

3 nachten verbleven in september 2023
Reactie van Annette op 26 sep 2023
Hi Michael, we are pleased to see that you had a five-star stay at the DoubleTree by Hilton Hotel San Diego Downtown. Thank you, and we hope to provide you with another accommodating stay!

8/10 – Goed

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was great and the personal was excellent. I love the area and all the restaurants around. The only huge negative point would be parking. I think paying $40 dollars a day in a place where you are already staying is way to expensive. I’m not saying free parking but $40? My car rental almost cost as much as parking.
2 nachten verbleven in september 2023
Reactie van Annette op 22 sep 2023
Thank you for choosing to stay with us at DoubleTree by Hilton Hotel San Diego Downtown, Patricia. We appreciate your kind words about our hotel and the excellent service provided by our staff. Additionally, we are glad to hear that you enjoyed the area and the variety of restaurants nearby.We understand your concerns regarding the parking fees. Your feedback is valuable to us, and we will take it into consideration as we continuously evaluate and improve our offerings.We hope you had a pleasant stay overall, and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Benoit

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome weekend stay
My experience was awesome from the very beginning. Perla, Manna and Fernanda at the front desk were friendly and knowledgeable and a pleasure to check me in. They went out of their way to make my stay pleasurable offering suggestions and even extended my check out time so I could get some pool/hot tub time before I departed. This was my first time staying at the Doubletree but def won’t be the last. Thick I found my new “go to” hotel when I stay in the area. BL
1 nacht verbleven in september 2023
Reactie van Annette op 22 sep 2023
Thank you for sharing your wonderful experience at DoubleTree by Hilton Hotel San Diego Downtown! We are thrilled to hear that Perla, Manna, and Fernanda went above and beyond to ensure your stay was enjoyable, offering suggestions, and accommodating your check-out time. We are honored to have earned your loyalty, and we look forward to welcoming you back as your new "go-to" hotel in the area.

8/10 – Goed

Robert

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Annette op 22 sep 2023
Thank you for taking the time to share your experience at DoubleTree by Hilton Hotel San Diego Downtown, Robert. We strive to provide exceptional service and comfortable accommodations for all of our guests, and we hope that we met your expectations. We hope to have the opportunity to welcome you back to our hotel for another memorable stay in the future.

10/10 – Uitstekend

Melissa, Lawndale

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for families and proximity to all San Diego has to offer.
2 nachten verbleven in september 2023
Reactie van Annette op 22 sep 2023
Hi Melissa, it was great seeing you at the DoubleTree by Hilton Hotel San Diego Downtown. Thank you for your kind words, and we hope to have the pleasure of welcoming you back here again soon!

10/10 – Uitstekend

Tiffany

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Annette op 22 sep 2023
Hi Tiffany, thank you for the five-star rating. We are happy you enjoyed your stay at DoubleTree by Hilton Hotel San Diego Downtown. Take care!

8/10 – Goed

Jennifer, Renton

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel located about 2 to 3 blocks from Little Italy - Lots Italian restaurants to choose from for dinner option. Also, you need to let Front Desk know if you need your roomed to be cleaned as well.
4 nachten verbleven in augustus 2023
Reactie van Annette op 29 aug 2023
Thank you for staying with us at DoubleTree by Hilton Hotel San Diego Downtown. We're pleased to learn that you appreciated our convenient location near Little Italy, offering a variety of Italian restaurants for your dining options. However, we apologize for any confusion you experienced regarding housekeeping service and appreciate your feedback. We will improve our communication with the front desk team to provide a smoother experience for our guests. We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Wouldn’t stay here again
Substandard breakfast quality. Menu was not what was delivered. Horrible wify service. Inconsistent connection especially when doing work
3 nachten verbleven in augustus 2023
Reactie van Annette op 22 sep 2023
Thank you for your feedback on your recent stay with us. We aim to ensure that our guests have an accommodating stay, and we apologize for any inconvenience regarding the breakfast quality and menu. We appreciate your comments on the wifi service and will address it with our team. If you would like to discuss your experience further, please do not hesitate to reach out to us. Take care.