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Beoordelingen van Holiday Inn Express & Suites San Diego - Mission Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites San Diego - Mission Valley, an IHG Hotel
635 Hotel Circle South, San Diego, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 617 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 232 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 81 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 1001 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Daniel, San Diego

Positief: Netheid, personeel en service
It’s ok
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Juan

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Se fue el agua y toda la noche hubo ruido de reparaciones y se prendió la alarma en la madrugada
2 nachten verbleven in april 2024

4/10 – Matig

Julian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately I have to give a bad review, because of two incidents that are really out of the hotel's control, but they nonetheless very negatively affected our stay. 1) The fire alarm went off at 1am. No all-clear was given over the PA system. 2) There was NO WATER AT ALL from about 6am for at least an hour (we checked out at 7). The staff were aware of the problem but there was nothing they could do about it, no water for coffee, showers, toilet-flushing, breakfast, etc. A disaster. But otherwise the hotel is great modern, clean, breakfast would have been good, bed very comfortable, etc. Staff great, no complaints other than the above.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Tiffany

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
People were nice and the breakfast was good
2 nachten verbleven in april 2024

10/10 – Uitstekend

Vanessa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Victoria

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Did Like: bed was comfortable, lots of hot water, breakfast was good and fresh Did not like: shower was dirty when I entered the room, hallway leading up to the rooms werent vacuumed, paying extra for parking after booking a room is kind of crazy considering theres no street parking where the hotel is located
4 nachten verbleven in april 2024

8/10 – Goed

Cristina

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good location for the trolley. Property and rooms needed to be cleaned a bit better. Breakfast/pool area is unique, but tables were dirty.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is tucked away; however, it's tranquil and clean. Check-in was easy and pleasant.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Carlos

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Room was okay but for a $200 dlls a night room I would expect much much more. The breakfast is a joke. Better go to a $100-$130 a night hotel and you will find a much better room, much better service, and MUCH better breakfast. Seriously, do not stay here.
Reactie van Brian op 11 apr 2024
thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pool and hot tub were great. Parking charge of $24 per night is ridiculous.
2 nachten verbleven in maart 2024
Reactie van Brian op 3 apr 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

Lorena Gpe

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great!! Very clean, Comfortable room, basic but delicious breakfast and options change every day. They offer coffee, tea and chocolate all day. There is a swimming pool with warm water. They have a terrace with a fireplace. Very helpful staff, thanks Chris and Angelica
Reactie van Brian op 3 apr 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

Ariana, riverside

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean and ready for us after a long day. It’s close to sea world, little Italy and old town San Diego. Lots of dinning and shopping nearby. The breakfast was great they had lots of options. I would stay here again.
1 nacht verbleven in maart 2024
Reactie van Brian op 31 mrt 2024
thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Centrally located and close to San Diego’s major attractions
1 nacht verbleven in maart 2024
Reactie van Brian op 27 mrt 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

James

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed one night with family of 5. Great experience overall. Room and facility were clean. Staff was prompt and courteous. Parking was easy but I can imagine on a busy night it might be challenging. The breakfast provided a ton of options which is great but the "cooked" food (eggs, sausage, potatoes) left something to be desired.
1 nacht verbleven in maart 2024
Reactie van Brian op 26 mrt 2024
Thank you for providing feedback on your recent experience at Holiday inn Express & Suites San Diego Mission Valley. We take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

moana, Vallejo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was courteous & friendly. The area was good & lots of restaurants near by. Our location was central to everywhere. Parking fee if $24. A day was a bit much, they could’ve mentioned it on their website. Free breakfast was pretty good. Thank you
3 nachten verbleven in maart 2024
Reactie van Brian op 26 mrt 2024
Thank you for providing feedback on your recent experience at Holiday inn Express & Suites San Diego Mission Valley. We take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Eric

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location, room was comfy and bathroom was nice to match. Open lobby concept and heated pool. Definitely would love to come back.
1 nacht verbleven in maart 2024
Reactie van Brian op 26 mrt 2024
Thank you for providing feedback on your recent experience at Holiday inn Express & Suites San Diego Mission Valley. We take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 – Goed

carla

Positief: Netheid, personeel en service
The entry driveway is confussing by the hotel located in front of the Holiday Inn
1 nacht verbleven in maart 2024
Reactie van Brian op 27 mrt 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

2/10 – Ontzettend slecht

Abdulla

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
did not stay in the hotel and they stole the money for two rooms and they did not return the money. It is a fraud with the Expeda company for online reservations. I went to the hotel and they told me that we did not return the money. I spoke to the hotel’s information office as if they were witnesses to it. I did not stay in the hotel. They cheated on it and the amount was withdrawn. 313. This is unfair.
Reactie van Brian op 27 mrt 2024
thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

6/10 – Redelijk

Justin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Originally booked 4 nights only stayed 2 and switched hotels because beds where very uncomfortable and the sink was backed up and smelt so bad we couldn't brush our teeth. The room and general areas felt clean for the most part
4 nachten verbleven in maart 2024
Reactie van Brian op 27 mrt 2024
thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

2/10 – Ontzettend slecht

Keaton

1 nacht verbleven in maart 2024
Reactie van Brian op 11 apr 2024
thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

10/10 – Uitstekend

Martha

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel room was spacious, the service and staff were great, check in and check out was very easy, and the location was very convenient. Overall, we had an excellent experience.
2 nachten verbleven in maart 2024
Reactie van Brian op 26 mrt 2024
Thank you for providing feedback on your recent experience at Holiday inn Express & Suites San Diego Mission Valley. We take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Isaak

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best in the area.
1 nacht verbleven in maart 2024
Reactie van Brian op 26 mrt 2024
Thank you for providing feedback on your recent experience at Holiday inn Express & Suites San Diego Mission Valley. We take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Brenda

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Brian op 10 mrt 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

8/10 – Goed

Ernie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel with friendly staff. I like the the fact that they have breakfast.
2 nachten verbleven in februari 2024
Reactie van Brian op 10 mrt 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

Kozo

2 nachten verbleven in februari 2024
Reactie van Brian op 26 mrt 2024
Thank you for providing feedback on your recent experience at Holiday inn Express & Suites San Diego Mission Valley. We take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Isis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Customer service was great! They even gave me a free upgrade.
1 nacht verbleven in maart 2024
Reactie van Brian op 10 mrt 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

Nerissa, Chino Hills

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Brian op 10 mrt 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

Terry

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here for 2 nights and the room was very clean. The staff was very friendly and helpful and the location is great!
2 nachten verbleven in januari 2024
Reactie van Brian op 10 mrt 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

6/10 – Redelijk

Marian

Reisde met familie
Negatief: Personeel en service
Property was decent, nothing special or over the top. A little noisy for our liking. Always looks better in pictures than in real life. The room was ok and clean. The shower was not very well cleaned and there was hair in it... I've asked for a room that was facing the back of the property (the mountain) they gave me a room right by the elevators; I went back and asked for a better room - they gave me one facing the side and right next to the mechanical room. We decided to accept it. A little after check in we were trying to unwind and relax - when we started getting a lot of noise steps/running from door to window and back to door from the room above us. We waited for a while, we realized it was probably some children. After a while it was just not stopping I decided to call the front desk - they advised they'll take care of it. waited and waited and it got worse and worse. It sounded like adults were doing the same noise but louder and probably on purpose and out of spite... I was gonna call front desk again but my wife stopped me and we decided to let it go and just wait and hope they'll stop. After 45 min to an hour we finally had peace and quiet. Breakfast was a bit weak as well.
1 nacht verbleven in februari 2024
Reactie van Brian op 18 feb 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn’t like having to pay for parking
1 nacht verbleven in februari 2024
Reactie van Brian op 18 feb 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

8/10 – Goed

Leslie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall had a decent stay, we got stuck with a noisy room sounded like they were running and non stop stomping above us. I complained but they didn’t seem to care. Room was really clean and nice. The restroom had a vanity like mirror with adjustable lighting. Parking was good too didn’t have any issues. Just wish I got a quieter room.
1 nacht verbleven in februari 2024
Reactie van Brian op 18 feb 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

David

Positief: Staat van de accommodatie en faciliteiten
Very pleasant staff
1 nacht verbleven in februari 2024
Reactie van Brian op 18 feb 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

8/10 – Goed

Rhea Mae, Hayward

1 nacht verbleven in januari 2024
Reactie van Brian op 26 mrt 2024
Thank you for providing feedback on your recent experience at Holiday inn Express & Suites San Diego Mission Valley. We take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Sandra, San Diego

1 nacht verbleven in januari 2024
Reactie van Brian op 26 mrt 2024
Thank you for providing feedback on your recent experience at Holiday inn Express & Suites San Diego Mission Valley. We take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Arturo

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Brian op 18 feb 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

8/10 – Goed

Leslie

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Ok in a pinch, but wouldn't return
The driveway to the property was narrow and not easily visible upon arrival (at night). Although the property was relatively clean, the room was lacking and the mattress was atrocious. Complimentary breakfast was nothing special. Parking was very tight. Property needs a little updating, but hotel staff was very pleasant. Was not worth the rate charged.
3 nachten verbleven in januari 2024
Reactie van Brian op 18 feb 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Yukeiry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Brian op 30 jan 2024
thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente
Nos encanta
4 nachten verbleven in januari 2024
Reactie van Brian op 18 feb 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

Carlos M, San Diego

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They charge $24.00 For the Parking
1 nacht verbleven in januari 2024
Reactie van Brian op 18 feb 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place to stay for family vacation.
Great location and very nice and clean place to stay when visiting San Diego for a family vacation. Close to zoo and old town. Less crowded area with everything near by.
4 nachten verbleven in december 2023
Reactie van Brian op 12 jan 2024
Thank you for taking a moment to share your experience at Holiday inn Express & Suites San Diego Mission Valley. Our team is so glad to hear that you enjoyed our hotel. We look forward to seeing you again soon.

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bottled water at check in? Bottled water in the room? I guess that isn't a thing this time?
1 nacht verbleven in januari 2024
Reactie van Brian op 12 jan 2024
Thank you for taking a moment to share your experience at Holiday inn Express & Suites San Diego Mission Valley. Our team is so glad to hear that you enjoyed our hotel. We look forward to seeing you again soon.

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Brian.R op 12 jan 2024
Thank you for taking a moment to share your experience at Holiday inn Express & Suites San Diego Mission Valley. Our team is so glad to hear that you enjoyed our hotel. We look forward to seeing you again soon.

2/10 – Ontzettend slecht

Jay Cee

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The staff has terrible attitude. Customer service pretty bad. They knocked on our door five times during check in. They were kicking us out at exactly 11 am. The manager even showed up with a nasty attitude. Will definitely not come back
2 nachten verbleven in december 2023
Reactie van Brian op 12 jan 2024
Thank you for choosing us and for taking the time to provide feedback about your experience at Holiday Inn Express Suites Mission Valley.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 – Goed

ROBERT

Reisde met familie
Positief: Voorzieningen
3 nachten verbleven in december 2023
Reactie van Brian op 5 jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Goed

Jeff

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Brian op 5 jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Lorena

1 nacht verbleven in december 2023
Reactie van Brian op 30 jan 2024
thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

6/10 – Redelijk

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Brian op 5 jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Mike

4 nachten verbleven in december 2023
Reactie van Brian op 5 jan 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and clean
Very comfortable and good breakfast. Would definitely stay here again.
3 nachten verbleven in december 2023
Reactie van Brian op 5 jan 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!

10/10 – Uitstekend

Jose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Brian op 5 jan 2024
Thank you so much for your feedback! I hope we get to welcome you back again soon!