Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 901 van 1608 beoordelingen" "
10 - Uitstekend
901
Gastenscore: 8 - Goed. 328 van 1608 beoordelingen" "
8 - Goed
328
Gastenscore: 6 - Redelijk. 190 van 1608 beoordelingen" "
6 - Redelijk
190
Gastenscore: 4 - Matig. 80 van 1608 beoordelingen" "
4 - Matig
80
Gastenscore: 2 - Ontzettend slecht. 109 van 1608 beoordelingen" "
2 - Ontzettend slecht
109
9,0/10
Netheid
8,6/10
Personeel en service
8,0/10
Voorzieningen
8,6/10
Staat van de accommodatie en faciliteiten
8,6/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Frans
Reisde met familie
5 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to be, close to SFO airport. Convenient shuttle bus service.
Frans
4 nachten verbleven in oktober 2023
Reactie van Jackie B op 13 nov 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.
10/10 – Uitstekend
Vijayaraghavan
Reisde met partner, Reisde met familie
29 mei 2024
Positief: Netheid, voorzieningen
Very convenient and nice property
Vijayaraghavan
2 nachten verbleven in mei 2024
10/10 – Uitstekend
jhanvi
29 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really clean nice and around property was really safe area. I would definitely go again.
jhanvi
3 nachten verbleven in mei 2024
Reactie van GM op 29 mei 2024
Thank you for the great feedback and score. We really appreciate it.
10/10 – Uitstekend
Leevell
Zakenreiziger
28 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, safe and very close to SFO airport.
Leevell
1 nacht verbleven in mei 2024
Reactie van GM op 28 mei 2024
Thank you for the kind words and great score! We appreciate it and we appreciate you.
10/10 – Uitstekend
Hyung C.
27 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hyung C.
1 nacht verbleven in mei 2024
Reactie van GM op 28 mei 2024
Thank you for the great score. We really appreciate it and we look forward to your next visit.
10/10 – Uitstekend
Jinglin
25 mei 2024
Jinglin
1 nacht verbleven in mei 2024
Reactie van GM op 26 mei 2024
Thank you Jinglin,We appreciate the great score! We are so happy you enjoyed your stay. We look forward to your next visit.
10/10 – Uitstekend
Dezaray
24 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super clean and nice very close to airport and only 20 min to downtown tourist areas! Would stay again!!
Dezaray
Reactie van GM op 24 mei 2024
Thank YOU Dezaray! We really appreciate the great score and feedback. We are delighted to hear you enjoyed your stay and we look forward to your next visit the next time your travels bring you back to the Bay Area.
10/10 – Uitstekend
Rosanne
23 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good spot to stay near the airport. Comfortable beds
Rosanne
1 nacht verbleven in mei 2024
Reactie van GM op 24 mei 2024
Thank you Rosanne for the great score and feedback. We really appreciate it and we really appreciate you. Looking forward to your next visit.
8/10 – Goed
Constance
23 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Grest
Constance
1 nacht verbleven in mei 2024
Reactie van GM op 23 mei 2024
Thank you Constance for the good score and comments. We appreciate your business!!
10/10 – Uitstekend
Huascar
23 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
-
Huascar
1 nacht verbleven in mei 2024
Reactie van GM op 24 mei 2024
Thank you Huascar for the great score and feedback. We really appreciate it and we really appreciate you. We look forward to your next visit the next time your travels bring you back to the Bay Area.
10/10 – Uitstekend
Joanne
22 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the airport and of course the cookies are a plus
Joanne
1 nacht verbleven in mei 2024
Reactie van GM op 23 mei 2024
Thank You Joanne for the great score and feedback! We couldn’t agree with you more our Doubletree cookies are simply the.BEST!!
8/10 – Goed
Alfred
20 mei 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Good quality beds
Alfred
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Thank you Alfred for the good score and feedback. We really appreciate it. Thank you for choosing to stay with us on your last at and we look forward your next visit when your travels bring you back the Bay. Area.
10/10 – Uitstekend
Grahame
Reisde met partner
19 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great place to stay for a flight out of SFO, nice to have a dinner option in house
Grahame
1 nacht verbleven in mei 2024
Reactie van GM op 19 mei 2024
Thank you Grahame for the kind words and great score. We really appreciate it and we really appreciate you. We look forward to your next stay.
10/10 – Uitstekend
Jim
Reisde met partner
19 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Good air hotel
Jim
1 nacht verbleven in mei 2024
Reactie van GM op 19 mei 2024
Thank you Jim for the kind words and great score. We are happy that you enjoyed your stay and we look forward to your next visit.
10/10 – Uitstekend
Sean
19 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sean
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Thank you for the score Sean. We appreciate it and we appreciate you staying at our beautiful property. We look forward to your next visit.
10/10 – Uitstekend
Marjolaine
Zakenreiziger, Reisde met partner
17 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
Marjolaine
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Thank you Marjolaine, we appreciate the feedback and the great score. Most of all we appreciate you for choosing to stay with us.
10/10 – Uitstekend
Jiaxuan
17 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome cookies! Clean room. Feels luxurious for a 3.5 star hotel.
Jiaxuan
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Thank you Jiaxuan for the great score. We appreciate it and we appreciate you. Looking forward to your next visit.
6/10 – Redelijk
Michele, Berkeley
16 mei 2024
The staff that checked me in was rude to another guest asking a question, and she in a big hurry checking me in although there was no one else in line.
The room was very comfortable and clean except the toilet was left open seat up. No glass cups, only plastic and paper. No complimentary water. It would be a huge improvement if doors closed quietly instead of slamming shut. The bed was very comfortable and because I brought a sound machine I was able to sleep off jet lag in disturbed. I like that they offer a shuttle to/from the airport but it’s every 45 minutes and confusing which Hilton shuttle to take. Too bad property is next to power towers that ruin the location but there’s several other major hotels here too.
Michele
1 nacht verbleven in mei 2024
Reactie van GM op 16 mei 2024
Hello Michelle, THANK YOU for your honest feedback. It seems we fell short of your expectations and for that we are truly sorry. We will review your comments about the Check In associate and make our Front Office Manager aware of your feedback.We hope that if your travels bring you back to South San Francisco you will give us another opportunity to show you the service and guest experience we are best known for.
10/10 – Uitstekend
Juan
Reisde met een groep
16 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Near the airport.
Juan
1 nacht verbleven in mei 2024
Reactie van GM op 16 mei 2024
Thank you Juan for the great score! We appreciate your business and look forward your next visit.
10/10 – Uitstekend
Thomas
Reisde met familie
15 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
More than adequate for needs and purpose.
Thomas
1 nacht verbleven in mei 2024
Reactie van GM op 15 mei 2024
Thank You Thomas for the great score!! We appreciate it and we appreciate your business. Looking forward to seeing you again soon.
10/10 – Uitstekend
Daya rajan
15 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Daya rajan
7 nachten verbleven in mei 2024
Reactie van GM op 27 mei 2024
Thank you for taking the time to provide us feedback. We a really appreciate it and we appreciate you for staying with us.
6/10 – Redelijk
Georg, Tucson
Zakenreiziger
15 mei 2024
Positief: Netheid
Needed to wait for over 50 minutes until the shuttle arrived. Room was pretty disappointing with cheap furniture, flooring, bedsheets, everything but pleasant. This Doubletree hotel is NOT up to par and won't see me again. The other DT hotel in Burlingame is a 'diamond' compared to this one.
Georg
1 nacht verbleven in mei 2024
Reactie van GM op 15 mei 2024
Hello Georg and thank you for the feedback. We are truly sorry that we did not meet your expectations. We will take your feedback into consideration as we continue to work towards improving or guest experience.
6/10 – Redelijk
David
15 mei 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My room smelled musty. Maybe from all the water damage on the ceilings. Also theirs no water or coffee for when you arrive.
David
1 nacht verbleven in mei 2024
Reactie van GM op 15 mei 2024
Hello David and thank you for the feedback. We are truly sorry that we did not meet your expectations. We will take your feedback into consideration as we continue to work towards improving or guest experience.
10/10 – Uitstekend
Lucy
13 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lucy
2 nachten verbleven in mei 2024
Reactie van GM op 15 mei 2024
Hi Lucy and THANK YOU for the perfect score. We really do appreciate it. Hope to see you again soon.
10/10 – Uitstekend
Abhijit
11 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nicely maintained and some of the hotel staff was very supportive
Abhijit
1 nacht verbleven in mei 2024
Reactie van GM op 12 mei 2024
Thank you so much for the kind words and positive feedback and score. We appreciate it and we appreciate you. Looking forward to your next visit the next time your travels bring you back to the beautiful Bay Area.
4/10 – Matig
Steven, Syracuse
Reisde met familie
9 mei 2024
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I'd have to say that they had problems with the facilities. The first room was quite warm and was without a functioning air conditioner. It seems that the air conditioning in the older tower doesn't function. The second room in the newer tower had functional air but was the darkest hotel room I have ever been in. One ceiling light near the door and a lamp by the bed. There should have been at least one more light if not two more.
Steven
1 nacht verbleven in mei 2024
Reactie van GM op 9 mei 2024
Thank you for the feedback, Steven. Sounds like the HVAC system was an issue during your stay and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
10/10 – Uitstekend
Bertha
6 mei 2024
Positief: Netheid, voorzieningen
Food was average, very expensive quality/service
Bertha
1 nacht verbleven in mei 2024
Reactie van GM op 7 mei 2024
Thank you for the great score and feedback. We really do appreciate it.
2/10 – Ontzettend slecht
Guy
6 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They charge parking for $19. This does not show when booking through Expedia. Plus Breakfast is charged. Terrible
Guy
1 nacht verbleven in mei 2024
Reactie van GM op 7 mei 2024
I’m sorry to hear that we did not meet your expectations. Our parking and breakfast are j closed on the Expedia site. We will definitely contact Expedia to make sure we are properly represented in their site. Thank you for bringing us attention to this matter.
6/10 – Redelijk
Beth
Zakenreiziger, Reisde met partner
1 mei 2024
Positief: Netheid
Negatief: Personeel en service
El shuttle del aeropuerto sale cada 45 minutos..
Vi pasar los de otros hoteles hasta 3 veces antes que viniera el mío.
Beth
1 nacht verbleven in april 2024
Reactie van GM op 1 mei 2024
Thank you for the feedback, Beth. Sounds like the shuttle service was an issue during your stay and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
6/10 – Redelijk
Gabrielle
1 mei 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Dirty
Gabrielle
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Thank you for the great feedback and I will be sure to share your comments with our Staff!
8/10 – Goed
Michael
Reisde met partner
30 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The airplanes were really loud
Michael
1 nacht verbleven in april 2024
Reactie van GM op 30 apr 2024
Thank you for the feedback, Jason. Sometimes the flight paths can make for some noise and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
10/10 – Uitstekend
Paul
30 apr 2024
Paul
2 nachten verbleven in april 2024
Reactie van GM op 21 mei 2024
Thank you Paul for the great score!! We will use it to continue pushing toward improving our guest services.
10/10 – Uitstekend
Jenesis
30 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable
Jenesis
1 nacht verbleven in april 2024
Reactie van GM op 30 apr 2024
We are so glad that you enjoyed your time with us. Thank you for the positive feedback. We appreciate it. We hope to see you again soon.
2/10 – Ontzettend slecht
sailesh
30 apr 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sinks plugging, tub plugging.
sailesh
1 nacht verbleven in april 2024
Reactie van GM op 30 apr 2024
Thank you for the feedback, Sailesh. We pride ourselves on our guest experience and it's clear by your feedback that we fell short and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
10/10 – Uitstekend
Destiny
30 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel! Very clean and quiet
Destiny
4 nachten verbleven in april 2024
Reactie van GM op 30 apr 2024
We are so glad that you enjoyed your time with us. Thank you for the positive feedback and kind words. We really do appreciate it. We hope to see you again soon.
10/10 – Uitstekend
Marie
28 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
Marie
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Thank you Marie! We couldn’t agree more. Our staff prides themselves on friendly and attentive customer service. Thank you for your feedback and we look forward to your next stay with us.
10/10 – Uitstekend
Farah
27 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Farah
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Thank you for the great score and feedback. We will make the most of it and continue improving our services levels.
8/10 – Goed
Donna, West Greenwich
Reisde met familie
27 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We only stayed a few hours between flights. Shuttle worked out well. Very nice hotel and convenient to airport
Donna
1 nacht verbleven in april 2024
Reactie van GM op 27 apr 2024
Thank you so much for the great score! We are delighted to hear you enjoyed your stay at our property.Doubletree Hotel Team
8/10 – Goed
Robert, Emerson
27 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and quiet
Robert
1 nacht verbleven in april 2024
Reactie van GM op 28 apr 2024
Thank you Robert for the feedback and score. We hope to see you again soon.
10/10 – Uitstekend
Amanda, New York
27 apr 2024
Amanda
1 nacht verbleven in april 2024
Reactie van GM op 17 mei 2024
Thank you, Amanda, for the great score!! We appreciate it and we appreciate you! Hope to see you again soon!!
6/10 – Redelijk
Andy
27 apr 2024
Negatief: Personeel en service
No boiler to boil hot water.
Hair dryer not functioning well.
Andy
1 nacht verbleven in april 2024
Reactie van GM op 27 apr 2024
Hello Andy, I am so sorry to read that your stay didn't meet your expectations. While it is true, our rooms do not have boilers to heat water, we do offer the coffee machine to heat water for up to 2 cups. We also have hot water available at our restaurant. If you have a thermos, we are always willing to dispense hot water from our coffee makers in the kitchen.We thank you for your feedback.
10/10 – Uitstekend
Alicia
26 apr 2024
Alicia
1 nacht verbleven in april 2024
Reactie van GM op 17 mei 2024
Thank you, Alicia for the Great score!! We appreciate it and we appreciate you!! Hope to see you again soon!
10/10 – Uitstekend
Just
26 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing and extremely helpful. Exactly what I am use to being a Hilton Reward member.
Just
1 nacht verbleven in april 2024
Reactie van GM op 26 apr 2024
Thank you for the great feedback and I will be sure to share your comments with our Staff!
8/10 – Goed
Thomas
26 apr 2024
Thomas
1 nacht verbleven in april 2024
Reactie van GM op 16 mei 2024
Thank you, Thomas, for the Great Score! We will use it to continue improving upon our Guest Services. WE appreciate the feedback and the score and we look forward to you next visit.
10/10 – Uitstekend
Jersey
26 apr 2024
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
soso
Jersey
1 nacht verbleven in april 2024
Reactie van GM op 27 apr 2024
Thank you for your feedback and score. We appreciate your business.
10/10 – Uitstekend
Britani, Perry
25 apr 2024
Britani
1 nacht verbleven in april 2024
Reactie van GM op 15 mei 2024
Thank you, Britani, for the PERFECT SCORE!! We appreciate it and we appreciate you.
10/10 – Uitstekend
Jazmyne
Reisde met partner
24 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great
Jazmyne
2 nachten verbleven in april 2024
Reactie van GM op 25 apr 2024
THANK YOU for the great score and feedback. We will use it to continue delivering great service to all of our valued guests. We appreciate you taking the time for letting us know how we did. Look forward to seeing you again.
4/10 – Matig
della
24 apr 2024
I was charged for this too but I did not stay .
I asked to cancel five days before our stay.
Due to an illness we had to cancel our extended vacation.
We did have to rebook a hotel in San Francisco to return home for an earlier date.
We choose not to rebook there because of the no cancellation clause.
They did get our money but I will not recommend this hotel to anyone .
della
1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
We are very sorry to hear about your need to cancel. Please work with Expedia. The point of purchase for the room stay was made through Expedia. We cannot change the agreement between you and Expedia at the property level. I really hope this helps.
8/10 – Goed
Kimberly A
Reisde met familie
24 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We booked king room for our son and his bride and they got out in room with 2 queens??? Not.happy about that.
Kimberly A
1 nacht verbleven in april 2024
Reactie van GM op 24 apr 2024
Hi Kimberly,Thank you so much for the feedback. We are so very sorry about your son and bride's experience. We pride ourselves on great service, and taking care of details, and it appears we fell short and for that I am deeply sorry. I will share your feedback and experience with my leadership team next week to make sure this doesn't happen again. I want to personally thank you for your feedback. Your feedback helps us get better, which at the end of the day is part of our goal of continuous improvement.
10/10 – Uitstekend
Si
23 apr 2024
Si
2 nachten verbleven in april 2024
Reactie van GM op 14 mei 2024
Thank you so much for the kind words and positive feedback and score. We appreciate it and we appreciate you. Looking forward to your next visit the next time your travels bring you back to the beautiful Bay Area.