Bedden met traagschuimmatras, een kluis op de kamer, een bureau

Beoordelingen van Atherton Park Inn & Suites

2.5 out of 5
Atherton Park Inn & Suites
2834 El Camino Real, Redwood City, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 570 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 302 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 1002 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dit hotel heeft een zeer goede prijs-kwaliteit verhouding. Vooral het zeer behulpzame en vriendelijke personeel van de lobby is een speciale vermelding waard.
3 nachten verbleven in augustus 2019
Reactie van Guest Experience Team op 6 sep 2019
Dear Guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. - Ravi D. Guest Services

10/10 – Uitstekend

Vernon

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great central location. Clean and quiet though it’s located on a busy street. Beautiful roses on the property
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 26 apr 2024
Dear Vernon, we are happy to have hosted and served you exceptionally well at the Atherton Park Inn and Suites. Thank you for your kind words about our central location and quiet ambiance, despite the proximity to the busy street. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. It is delightful to learn that the beautiful roses on the property made an impression on you. We shall be thrilled to accommodate you on all your trips to Redwood City, with our facilities running at their best.Kind regards,Guest Experience Team

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very clean
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 25 apr 2024
Dear Eric, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Atherton Park guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Guest Experience Team

6/10 – Redelijk

jerry, seattle

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Super nice staff but the lack of sound insulation between rooms is absolutely unacceptable. i do not want to hear people talking and snoring and etc. Also far too many stains in linens and fabrics to feel comfortable. I understand Atherton is a tricky spot for good lodging but would not recommend.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 24 apr 2024
Dear Jerry, we're sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience caused by the lack of sound insulation between rooms and the condition of the linens and fabrics. We will look into these matters and address these concerns with our management team to ensure a cleaner and more peaceful experience for all our guests. We hope that our remaining facilities and services were up to the mark. Do not hesitate to let us know about any improvements we could bring to our establishment, as we are excited to serve you again for a fun vacation soon enough.Kind regards,Guest Experience Team

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would certainly stay here again. Very good communication form hotel.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 22 apr 2024
Dear Carol, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Atherton Park guest experience and our communication measures. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Guest Experience Team

4/10 – Matig

Ian

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 19 apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Uitstekend

Marcella

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet, enjoyable property. Convenient location for my procedure at Stanford.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 18 apr 2024
Dear Marcella, thank you for letting us know you had a great stay at Atherton Park Inn and Suites. We're glad our quiet, lovely accommodations and convenient location worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Guest Experience Team

10/10 – Uitstekend

Tobias

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff incredible great! They cleaned our room even during our short visit of 2 days and helped us hugely with our breakfast problem!!!
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 15 apr 2024
Hi Tobias, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our incredible staff services and mid-stay cleaning services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Atherton Park Inn and Suites with the finest of our amenities and resources!Kind regards,Guest Experience Team

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a great experience staying here.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 8 apr 2024
Dear Jason, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Atherton Park Inn and Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind regards,Guest Experience Team

8/10 – Goed

William

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking spaces to close. Got chips from neighboring cars
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 28 mrt 2024
Dear William, thank you for choosing to stay with us and for sharing your feedback. We apologize for any inconvenience caused by the proximity of parking spaces to neighboring vehicles and the subsequent damage caused. Ensuring our guests' safety and comfort is our top priority, and we will address this issue with our team to find a suitable solution. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Kind regards,Guest Experience Team

10/10 – Uitstekend

Tammie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in/check out is easy. Front desk clerk was friendly. I liked having access to a laundry room since I was in the area longer than planned, and it was convenient to buy detergent and quarters from the front desk clerk. The breakfast is nothing fancy but has a nice variety, though I would have liked some fresh fruit option. Housekeeping is also friendly and does a great job.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 28 mrt 2024
Dear Tammie, thank you for taking the time to share your experience with us. We're delighted to hear that your check-in/check-out processes were smooth and that our front desk clerk provided friendly service. It's wonderful to know that our laundry facilities were convenient for your extended stay, and we're pleased to offer amenities for your convenience. We're glad you enjoyed the variety of our breakfast offerings, although we apologize for any disappointment regarding the absence of fresh fruit options. Your feedback is valuable to us, and we will certainly consider adding this to our breakfast selection in the future. We're also thrilled to hear that our housekeeping team provided friendly service and maintained a high standard of cleanliness throughout your stay. Thank you for choosing our hotel, and we look forward to welcoming you back soon for another enjoyable visit.Kind regards,Guest Experience Team

6/10 – Redelijk

Alberto, Gilbert

2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 15 apr 2024
Dear Alberto, thank you for taking the time to review your stay! We are glad to know that you had a satisfactory experience at our hotel. If any part of the stay didn't work for you, we kindly request you to let us know through your feedback so that we can improve our services. We sincerely hope that you will consider staying with us again. Give us another chance to let you savor an enjoyable and comfortable vacation at Redwood City, and we shall not disappoint!Kind regards,Guest Experience Team

10/10 – Uitstekend

Tammie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 19 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Ellen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 19 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 15 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Niema

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always enjoy my stay here and I appreciate the staff for always being so attentive and polite and thankful that they always keep it so clean and safe.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 14 mrt 2024
Dear Niema, many thanks for your glowing review of our hotel. At Atherton Park Inn and Suites, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our staff's courteous and attentive hospitality. Our clean rooms and safety measures make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Redwood City!Kind regards,Guest Experience Team

10/10 – Uitstekend

Flinda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfortable hotel near residential area. Some street noise from Camino Real but quiet at night.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 14 mrt 2024
Dear Flinda, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel comfortable and enjoyed its proximity to the residential area. We apologize for any inconvenience caused by street noise but are pleased that you found it quiet at night. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another pleasant stay.Kind regards,Guest Experience Team

10/10 – Uitstekend

Lora

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly, helpful and professional staff.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 12 mrt 2024
Hi Lora, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Atherton Park Inn and Suites with the finest of our amenities and resources!Kind regards,Guest Experience Team

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has everything i want. I look forward to my weekly visit. I consider it a two day vacation. Can’t wait to get back to the Atherton Suites Hotel!
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 8 mrt 2024
Dear David, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, well-equipped room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Atherton Park guest experience on your next visit to Redwood City.Kind regards,Guest Experience Team

8/10 – Goed

Gina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was really easy. Staff was very nice and courteous. The parking at night was a little too crowded (people need to learn how to park in one space only). Breakfast was good and the tables were clean.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 5 mrt 2024
Hi Gina,We're delighted to hear that you had an easy check-in experience and found our staff to be nice and courteous. Your feedback regarding the parking situation is noted, and we'll work to ensure that all guests are parking considerately in the future. We're pleased that you enjoyed our breakfast offerings and that the dining area was clean. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay soon!Kind regards,Guest Experience Team

10/10 – Uitstekend

David

I’m very impressed with this hotel and the staff and it’s amenities. I have been here three times in the last two weeks just to get away and relax in the Atherton Suites hotel simply always works for me
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 5 mrt 2024
Dear David, it's our absolute pleasure to know you loved your stay with us at the Atherton Park Inn and Suites. We strive to provide excellent value to our guests through our lovely hotel, courteous customer service, and top-notch amenities. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Redwood City.Kind regards,Guest Experience Team

10/10 – Uitstekend

Miguel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No es el más elegante hotel pero cumple su propósito si vas de paso o solo a dormir
4 nachten verbleven in februari 2024
Reactie van Customer Care Team op 28 feb 2024
Hi Miguel, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our facilities and services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodations on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Atherton Park Inn and Suites with the finest of our amenities and resources!Kind regards,Guest Experience Team

8/10 – Goed

Nikhil

2 nachten verbleven in februari 2024
Reactie van Customer Care Team op 21 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Ercilia

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spacious
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 19 feb 2024
Dear Ercilia, thank you for letting us know you had a great stay at Atherton Park Inn and Suites. We're glad our spacious accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Guest Experience Team

8/10 – Goed

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 19 feb 2024
Dear Peter, we are happy to have served you well at Atherton Park Inn and Suites. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Redwood City, with our facilities running at their best.Kind regards,Guest Experience Team

10/10 – Uitstekend

Karen Mae

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I needed to cancel the second night of my stay since I got cancelled for work in the area. It was easy to ask the front desk person to give me voucher credit for the unused stay. He was very helpful and prompt. Thank you.
2 nachten verbleven in februari 2024
Reactie van Customer Care Team op 16 feb 2024
Dear Karen, thank you for taking the time to share your experience with us. We're glad to hear that our front desk staff was able to assist you promptly and efficiently with your cancellation request. Your satisfaction is our priority, and we appreciate your kind words. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Kind regards,Guest Experience Team

10/10 – Uitstekend

Brianne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Customer Care Team op 15 feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 – Redelijk

Edward

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a tough revue to write. The cleanliness of the room was excellent. The staff was perfect. The price was great. Location is a $6 Uber ride to the Fox Theatre and downtown. But.... The noise from the street, the maid carts rolling along outside, and the lack of full black out curtains made it difficult. Customers need to be aware that this is a roadside motel not a hotel. All night I could hear traffic and an occasional siren on the boulevard. Shortly after 8 am a leaf blower fired up in the parking lot right outside my door. I'm a light sleeper and the noise made for a lousy night's sleep. If you're the type who can sleep through anything this might be the place for you, but I wouldn't stay again just because of the noise. I know the inn can't control that, but it is what it is....
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 13 feb 2024
Dear Edward, thank you for taking the time to provide us with your feedback regarding your recent stay. We're delighted to hear that you were satisfied with our clean rooms, incredible staff services, convenient location, and excellent pricing. Your satisfaction is our top priority, and we're pleased to know that these aspects of your stay met your expectations. However, we apologize for any inconvenience caused by the sounds from the street, squeaky maid carts, lack of black-out curtains, and other external noise factors. We understand the importance of a peaceful night's sleep, and we regret that your experience was impacted by many loud disturbances. Please know that we take your feedback seriously, and we will explore ways to minimize these disruptions and improve soundproofing. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Atherton Park Inn and Suites.Kind regards,Guest Experience Team

10/10 – Uitstekend

Olga

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasant, clean good price
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 13 feb 2024
Dear Olga, thank you for letting us know you had a great stay at Atherton Park Inn and Suites. We're glad our clean and reasonably priced accommodations were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Guest Experience Team

10/10 – Uitstekend

Jodi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van Customer Care Team op 13 feb 2024
Dear Jodi, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Atherton Park guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Guest Experience Team

10/10 – Uitstekend

Karina

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience, clean and very neat rooms. Perfect location and convenient.
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 7 feb 2024
Dear Karina, it's our absolute pleasure to know you loved your stay with us at the Atherton Park Inn and Suites. We strive to provide excellent value to our guests through our spotless accommodations and convenient location. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Redwood City.Kind regards,Guest Experience Team

6/10 – Redelijk

Alberto, Gilbert

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The noise level was terrible. Kept hearing the maids towel basket going up and down waking me up. Fitness door was slammed every time. Could not sleep.
14 nachten verbleven in januari 2024
Reactie van Customer Care Team op 5 feb 2024
Dear Alberto, we sincerely apologize for the disturbance caused by the noise during your stay. Your comfort is of utmost importance to us, and we regret that the noise from the maids' activities and fitness door disrupted your sleep. We will address this issue with our team to ensure that all procedures are carried out with minimal disturbance to our guests in the future. Please accept our apologies for any inconvenience this may have caused you. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Atherton Park Inn and Suites.Kind regards,Guest Experience Team

8/10 – Goed

Angelo

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was friendly and helpful. Room was clean, parking was easy. I would stay here again
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 5 feb 2024
Dear Angelo, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and convenient accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you for taking the time to rate our friendly and helpful staff services. You can inform us if any aspects of your visit were unappealing. We hope to see and serve you better at Atherton Park Inn and Suites on your next visit!Kind regards,Guest Experience Team

10/10 – Uitstekend

warren

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good location and reasonable price and very good breakfast and service.
3 nachten verbleven in januari 2024
Reactie van Customer Care Team op 5 feb 2024
Dear Warren, we are thankful for giving our hotel a splendid rating for our location, breakfast, customer service, and pricing. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Guest Experience Team

10/10 – Uitstekend

Dana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were super helpful. Great value for the price. Nice accomodations in a very convenient area to Stanford Hospital.
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 1 feb 2024
Hi Dana,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff was super helpful, and you found great value for the price. It's wonderful that the accommodations met your expectations, and the convenient location to Stanford Hospital added to the overall satisfaction of your stay. Your kind words are truly appreciated, and we look forward to welcoming you back for another pleasant stay in the future.Kind regards,Guest Experience Team

8/10 – Goed

Jennifer

Enjoyed the bed and its cleanliness
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 31 jan 2024
Dear Jennifer, thank you for choosing our hotel, and we're thrilled to hear that you enjoyed the bed and appreciated the cleanliness during your stay. Providing a comfortable and clean environment is our priority, and it's wonderful to know that we met your expectations. If there's anything else you'd like to share or if there are ways we can further enhance your experience, please feel free to let us know. Your satisfaction is our priority, and we look forward to providing you with another enjoyable stay in the future. Safe travels, and thank you for your kind words!Kind regards,Guest Experience Team

10/10 – Uitstekend

Carey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Customer Care Team op 30 jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Kathy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in januari 2024
Reactie van Customer Care Team op 29 jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

tenaya

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice quiet hotel.
Great experience! Delicious waffles, rooms are nice and the location is great.
4 nachten verbleven in januari 2024
Reactie van Customer Care Team op 31 jan 2024
Dear Tenaya, thank you for choosing our hotel, and we're thrilled to hear about your great experience! We're delighted that you enjoyed the delicious waffles, found the rooms nice, and appreciated our convenient location. Your positive feedback is truly appreciated. If there's anything specific you loved or if there are areas where we can further enhance your experience, please feel free to let us know. Your satisfaction is our priority, and we look forward to providing you with another delightful stay in the future. Safe travels, and thank you for your kind words!Kind regards,Guest Experience Team

8/10 – Goed

Armando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in januari 2024
Reactie van Customer Care Team op 31 jan 2024
Dear Armando, thank you for choosing our hotel, and we appreciate your feedback! We're pleased to hear that you had a good experience during your stay. If there's anything specific you loved or if there are areas where we can further enhance your experience, please feel free to let us know. Your satisfaction is our priority, and we look forward to providing you with another positive stay in the future. Safe travels, and thank you for your kind words!Kind regards,Guest Experience Team

10/10 – Uitstekend

Sara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great team
The hotel staff is friendly and attentive, and the rooms are spacious and comfortable, with daily cleaning and king beds. The complimentary breakfast includes waffles, bagels, eggs, yogurt, oatmeal, coffee, tea, and fresh fruits. The gym is okay for basic workouts, and they also have W/D onsite (extra payment). Great for longer stays.
7 nachten verbleven in januari 2024
Reactie van Customer Care Team op 31 jan 2024
Dear Sara, thank you for choosing our hotel, and we're delighted to hear about your positive experience! We appreciate your kind words regarding our friendly and attentive staff, spacious and comfortable rooms, and the amenities we offer, including the complimentary breakfast and gym facilities. It's wonderful to know that our services and offerings contributed to a great stay, especially for longer durations. If there's anything specific you loved or if there are areas where we can further enhance your experience, please feel free to let us know. Your satisfaction is our priority, and we look forward to providing you with another enjoyable stay in the future. Safe travels, and thank you for your kind words!Kind regards,Guest Experience Team

8/10 – Goed

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast choices were many and your staff was very pleasant. Room and breakfast area was very clean.
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 31 jan 2024
Dear Rebecca, thank you for choosing our hotel, and we're delighted to hear about your positive experience! We appreciate your kind words regarding the breakfast choices, the cleanliness of the room and breakfast area, and the pleasantness of our staff. Providing a clean and enjoyable environment is our priority, and it's wonderful to know that we met your expectations. If there's anything specific you loved or if there are areas where we can further enhance your experience, please feel free to let us know. Your satisfaction is our priority, and we look forward to providing you with another pleasant stay in the future. Safe travels, and thank you for your kind words!Kind regards,Guest Experience Team

10/10 – Uitstekend

Benito

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Casi todo bien, los últimos dos días no tuvimos luz enfrente del espejo, no lo pudieron solucionar.
9 nachten verbleven in januari 2024
Reactie van Customer Care Team op 25 jan 2024
Dear Benito, thank you for sharing your recent experience with us. We're sincerely sorry to hear about the inconvenience you encountered with the lighting in front of the mirror during the last two days of your stay. Please accept our apologies for any inconvenience this may have caused. We understand how important it is to have adequate lighting, especially in the bathroom area. Rest assured, we will investigate the issue further with our maintenance team to ensure such situations are promptly addressed in the future. Other than this, we sincerely hope that you experienced a comfortable stay and enjoyed the quality of our services. It was a pleasure to host you, and we look forward to having you back at Atherton Park Inn and Suites many more times.Kind regards,Guest Experience Team

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 23 jan 2024
Hey Stephen, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Atherton Park Inn and Suites!Kind regards,Guest Experience Team

10/10 – Uitstekend

waldo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, safe, convenient
2 nachten verbleven in januari 2024
Reactie van Customer Care Team op 23 jan 2024
Dear Waldo, we thank you for honestly rating our hotel and services. Our main objective is to provide clean, safe, convenient accommodations for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Atherton Park guest experience on your next visit to Redwood City.Kind regards,Guest Experience Team

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 19 jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Rollin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good Airport Spot
A good facility located well for an early morning flight out of San Francisco Airport. The bathroom has porous shower curtains that leak if water hits it; perhaps management will want to reconsider this. The desk clerk that took care of us the night we arrived was very attentive and professional.
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 18 jan 2024
Dear Rollin, we appreciate your positive feedback about our facility's excellent location for an early morning flight and the attentiveness of our desk clerk. Your concerns about the bathroom's shower curtains are duly noted, and we will certainly review this aspect for improvements. We apologize for any inconvenience caused and assure you we'll do what's necessary to refine our guest experience. Your feedback is invaluable, and we look forward to the opportunity to host you again with an even more fulfilling vacation.Kind regards,Guest Experience Team

10/10 – Uitstekend

Siddhartha S

6 nachten verbleven in oktober 2023
Reactie van Customer Care Team op 16 jan 2024
Dear Siddhartha, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Atherton Park Inn and Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind regards,Guest Experience Team

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean and kept clean. Had an issue with the tv but the staff fixed it promptly. Overall it was an enjoyable stay and will stay there again in the future
5 nachten verbleven in januari 2024
Reactie van Customer Care Team op 16 jan 2024
Dear James, we're thrilled to hear that you had a clean and well-maintained stay with us. Thank you for bringing the issue with the TV to our attention; we're glad our staff promptly resolved it for you. Your satisfaction is our priority, and we appreciate your promise to revisit us. It was a pleasure to host you, and we look forward to having you back many more times.Kind regards,Guest Experience Team

10/10 – Uitstekend

Maria

1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 12 jan 2024
Hey Maria, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Atherton Park Inn and Suites!Kind regards,Guest Experience Team