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Beoordelingen van DoubleTree by Hilton San Francisco Airport North Bayfront

4 out of 5
DoubleTree by Hilton San Francisco Airport North Bayfront
5000 Sierra Point Pkwy, Brisbane, CA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 477 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 237 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 78 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 84 van 1002 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Neil

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is convenient to airport. Price is reasonable for the quality offered.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kent

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, nice and affordable. Except for the bottled water; $6 for a bottle of water???😝
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Glad you had a great stay with us. Thank you for your feedback as well.

10/10 – Uitstekend

lordes rachel

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family felt safe. A lot of parking spaces. Nice view of the lake
5 nachten verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Glad you had a great stay with us. Thank you for your feedback as well.

8/10 – Goed

Jill

Zakenreiziger
Friendly staff.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Diane

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
xxx xxx
4 nachten verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Glad you had a great stay with us. Thank you for your feedback as well.

4/10 – Matig

Bianca Birt

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The property looked very nice from the outside and the lobby but the rooms were TERRIBLE. First, the description was misleading, you do not have a clear view of the bay AT ALL the room is at an angle and you have a view of the hotel across the street. In addition the desk seat was literally falling apart it was ripped to shreds and aged. Lastly, the floor looked like it had not been shampooed in years. For as much money as I spent I was disappointed with the room.
2 nachten verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
I do apologize for the inconvenience. Your feedback is important to us and definitely conveyed to the team.

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Hope you had a great stay with us. Thank you for your feedback as well.

10/10 – Uitstekend

Beatriz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Glad you had a great stay with us. Thank you for your feedback as well.

6/10 – Redelijk

John

Reisde met familie
Positief: Personeel en service, voorzieningen
DoubleTree is a recognized brand. The pictures looked good, but the property is old and could use numerous updates with carpets, bed mattresses, bathrooms, room furniture, etc. Location is not convenient but safe and quiet. I would not choose this hotel in the future.
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
First of all , on behalf of the team, I do apologize for the inconvenience. Your feedback is important to us and definitely helps us to improve. Thank you!

6/10 – Redelijk

Francisco A

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The King Bed was lower on one side. The walls are paper thin. Pool is good and heated. Overpriced breakfast buffet for what's being offered. It has a market with snacks, sandwiches, instant soups and drinks. Customer service could be better. Good sized suite with sofabed.
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Your feedback is important to us and helps us improve. Definitely your feedback addressed to the team and provided the great customer service to our valued customers. Thank you! Hope you give us a chance to stay with us again.

4/10 – Matig

Rosemarie

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
I like it easy parking but they gave us a room for seniors. No bathtub just shower with low bed. It’s a worn out bed you sunk in. Not enough towels no bathroom rug.
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
I do apologize the inconvience of your stay. Your feedback is very important to us . Definitely our team addressed your concerns and feeback. Hope you give us a chance to stay with you again so this time we provide better service that you addressed.

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Glad you had a great stay with us. Thank you for your feedback as well.

10/10 – Uitstekend

Chermaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we love this hotel
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Glad you had a great stay with us. Thank you for your feedback as well.

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in was nice and I didn’t use the room because my boyfriend did not get in until the 6th. So nobody stayed in the room☹️
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Thank you.

6/10 – Redelijk

Ramir

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

6/10 – Redelijk

michael, Peterborough

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
This is your typical stay however if you are getting the shuttle from the airport beware. There are 3 different double trees and if you get on the wrong shuttle you will have to either shuttle back to the airport and get another shuttle or Uber to the other hotel. We had spoke to the hotel and asked where we get the shuttle and they told us but failed to let us know there were 3 different ones and we got on the wrong one. The person on the phone couldn’t have cared less and hung up on us.
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
I do apologize the inconvenience of transportation. Definitely your feedback is important to us, we definitely addressed the issue that you stated to our team. Thank you!

10/10 – Uitstekend

Shawn

1 nacht verbleven in april 2024

10/10 – Uitstekend

Aries

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quick check in!
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Hai

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The loaction is convenient.
1 nacht verbleven in april 2024
Reactie van Su Hlaing op 29 apr 2024
Glad you had a great stay with us. Thank you for your feedback as well.

2/10 – Ontzettend slecht

Lynda

Negatief: Personeel en service
1 nacht verbleven in maart 2024

8/10 – Goed

Zachariah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a nice place. Stayed for only a night to see a concert at Cow Palace. The pool isn’t as nice as the pictures look but the rooms were very nice and the place was very clean. Also, beware of $30 per night parking fee.
1 nacht verbleven in maart 2024

4/10 – Matig

Mark

Reisde met familie
Negatief: Voorzieningen
Mattresses completely worn out and setting directly on cheap metal bed frames. Had to stuff pillows under mattress to support “the valley” in the middle. Not Hilton brand quality.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Eric, Campbell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great space
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Angelica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Chela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
😊
1 nacht verbleven in december 2023

8/10 – Goed

Nallely, ceres

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay good price
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Craig, Alhambra

1 nacht verbleven in maart 2024

8/10 – Goed

Zusseth

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The bartender was not very helpful and was obviously annoyed to be there. We ordered three drinks and I saw her pour it in the same glass… and there was trash in it . I also, observed her pour beer to others in the same glass . Not hygienic. Gross.
3 nachten verbleven in maart 2024

8/10 – Goed

Melanie

2 nachten verbleven in maart 2024
Reactie van Su Hlaing op 29 apr 2024
Hope you had a great stay with us. Thank you for your feedback as well.

6/10 – Redelijk

Ines

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Restaurant should be open longer than 10pm.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Carolyn

Reisde met familie
My stay was not how I remembered. The quality of service and the property has seemingly declined.
2 nachten verbleven in maart 2024
Reactie van Diane Elledge op 21 mrt 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

4/10 – Matig

Geraldine

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Francis

1 nacht verbleven in maart 2024
Reactie van Diane Elledge op 21 mrt 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

10/10 – Uitstekend

Talica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Diane Elledge op 14 mrt 2024
I am so happy you enjoyed your stay at the Doubletree. We appreciate your feedback as we can use it to improve our services. We are looking forward to your next arrival. Thank you for choosing the Doubletree.Diane ElledgeGuest Services Manager

10/10 – Uitstekend

Rene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place!!!
1 nacht verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
Thank you for choosing the Doubletree and for your positive review. We appreciate your feedback as we can use it to improve our services. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 – Uitstekend

Alvin David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was quiet and the staff was excellant.
4 nachten verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
Thank you for choosing the Doubletree. We appreciate your feedback and the positive review. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

6/10 – Redelijk

Russell

2 nachten verbleven in februari 2024
Reactie van Diane Elledge op 21 mrt 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

10/10 – Uitstekend

Trudi

1 nacht verbleven in februari 2024
Reactie van Diane Elledge op 21 mrt 2024
Thank you for choosing to stay with us at the Doubletree. We appreciate your business and thank you for taking the time to leave us a positive review. We hope to see you again in the near future.Diane Elledge Guest Services Manager

10/10 – Uitstekend

Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good
1 nacht verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
Thank you for choosing the Doubletree and for the positive review. We appreciate your feedback and your loyalty. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 – Uitstekend

Armando, Dinuba

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The master bedroom with the extra door because u can hear the neighbors end sametimes want to cache some sleep and is impossible
2 nachten verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

8/10 – Goed

ying

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.

10/10 – Uitstekend

Diego

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bien
2 nachten verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 – Uitstekend

Juana Mejia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a peaceful stay and was very close to most of the places I was going too and the view was amazing
1 nacht verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

6/10 – Redelijk

Pamela, Squamish

Positief: Netheid
Area is quite isolated. No food options nearby other than the hotel bar which is pretty average. There are no cookies upon arrival as they promote. Hotel is average, dated. Would not rank this a 4 star. Iv'e tried countless times to get a receipt of my stay and I keep getting redirected and hung up on.
5 nachten verbleven in januari 2024
Reactie van Diane Elledge op 14 mrt 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.

10/10 – Uitstekend

olivia

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

6/10 – Redelijk

Charlie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kind of a rundown facility, one elevator out of service. The desk chair in our room was peeled really bad. The fan in the window unit wasn’t working but I didn’t feel like getting someone in there to fix it cause my kid was sleeping. But because of the absence of the fan, there was a lot of noise coming from some banging sound outside. I usually don’t leave bad reviews, but I thought this would be better than dealing with the very busy staff honestly.
1 nacht verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.

4/10 – Matig

Claudia

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Restroom was dirty when we checked in.
2 nachten verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

8/10 – Goed

Raymond

Positief: Netheid, staat van de accommodatie en faciliteiten
Clean
2 nachten verbleven in februari 2024
Reactie van Diane Elledge op 14 mrt 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager