Hi Pamela, We're really sorry to hear about your frustrating experience with communication during your stay. Providing prompt and efficient responses is a priority for us, and it sounds like we fell short this time. Your feedback is incredibly important, and we are actively working on improving our training processes to ensure our team can offer timely and helpful support. Regarding the early check-in, it’s clear we missed the mark in delivering that information to you in a timely manner. We're constantly working on enhancing our communication systems, including our automated services, to make them more intuitive and responsive. We value your input as it helps us understand where we need to focus our improvements. We hope to have another opportunity to host you and provide the high standard of service you expect and deserve. Sincerely, Team Kasa

Hello Fabiola, Thank you for your 5-star rating! We're delighted to hear that you found the check-in/check-out process easy and enjoyed the cleanliness of our property. It's fantastic that you appreciated the convenient access to food and shopping nearby. Your recommendation means a lot to us. Thank you for choosing us at Kasa. Best regards, Team Kasa

Hi Charlie, We are thrilled to hear that Kasa is your preferred choice when visiting the area. Your loyalty and positive feedback mean a lot to us. It's great to know that you've had multiple enjoyable stays at a specific location. Providing outstanding accommodations and service is our top priority. Your feedback inspires us to continually enhance our offerings and exceed expectations. We look forward to hosting you for many more wonderful stays in the future! Best regards, Team Kasa

Hi Rebecca, We are happy to hear about your exceptional experience during your recent work trip. We deeply appreciate your feedback on the reservation process, check-in/check-out efficiency, and room quality. Providing a seamless stay experience is our utmost priority, and we are delighted that you found it convenient and easy. Thank you for choosing to stay with us and for sharing your kind words. Best regards, Team Kasa

Hi Mario, We're thrilled to hear that you enjoyed the superb location of Kasa Niche Property Redwood City! We can't wait to have you back for another exceptional stay! Best regards, Team Kasa

Hi Mario, We're thrilled to hear that the location was perfect for your medical visit. Your comfort and convenience are our top priorities, and we're glad we could meet your expectations. Thank you for choosing to stay with us and for taking the time to leave a 5-star review. Best regards, Team Kasa

Hi A, Thank you for your review. We're sorry to hear that you had difficulty with the heater. At Kasa, we operate with a virtual front desk to streamline our services and empower our guests with a seamless self-service experience. We understand the absence of an in-person help desk might pose some challenges, and we appreciate this feedback as we continually seek to enhance our guest support. Regarding breakfast, while we do not offer this on-site, we highly encourage our guests to explore the local area. There are several delightful breakfast spots nearby that we believe offer a great taste of the local cuisine. Thank you again for your feedback, and we hope to welcome you back soon, ensuring a more comfortable and enjoyable experience. Best regards, Team Kasa

Hi Scott, We are thrilled to hear that you loved your stay at Kasa! Your positive feedback means a lot to us and we are excited to have the opportunity to welcome you back in the near future. Best regards, Team Kasa

Hi Kyrah, Thank you for your honest feedback. We're sorry to hear that your stay didn't meet your expectations. We appreciate you pointing out the areas that could enhance our guest experience. We are currently making improvements to our front desk area to better serve our guests in the future. Regarding the TV setup, we're looking into more optimal solutions. We hope to have another opportunity to host you with improvements that might better align with your preferences. Thank you for choosing to stay with us, and we look forward to welcoming you back. Sincerely, Team Kasa

Hi Rosalba, We're delighted to hear that you appreciated the variety of dining options within walking distance of our Kasa. It's wonderful to know that you enjoyed the convenience of having such establishments nearby. Thank you for taking the time to share your positive experience with us! See you back soon! Best regards, Team Kasa

Hi Genevieve, We are thrilled to hear that you appreciated the seamless check-in process during your stay at Kasa. Providing a hassle-free check-in experience is a key focus for us, and we are glad it made a difference in your visit. Your kind words motivate us to continue delivering exceptional service. Best regards, Team Kasa

Hi Adrian, We are delighted to hear that you had a wonderful experience during your stay at Kasa! Your satisfaction is our top priority, and we are thrilled that you found everything to your liking. We can't wait to have you back with us for another fantastic stay! Best regards, Team Kasa

Hi Shoshana, We are delighted to hear that you found the room clean and enjoyed the thoughtful touches during your stay at Kasa Niche Property Redwood City. Your feedback regarding the virtual front desk is valuable to us, and we apologize for any inconvenience caused. Rest assured, we are already working on enhancing its functionality to ensure a seamless experience for all our guests. Best regards, Team Kasa

Hi Lori, Thank you for sharing your experience with us, and we're truly sorry to hear that your stay didn't meet your expectations in every aspect. It sounds like there were a few areas where we could have done better, particularly concerning the parking situation and the noise levels you experienced. We aim to ensure our guests are comfortable and well-informed, so we appreciate your feedback as it helps us improve. Despite the issues you encountered, we're glad to hear that you found the location safe and convenient for downtown exploration. We hope you'll consider staying with us again in the future so we have the opportunity to provide you with a more comfortable and enjoyable experience. Sincerely, Team Kasa

Hi Cara,We are thrilled to hear that you had a wonderful stay at Kasa and that you found the virtual reception convenient for checking in and out. Your feedback regarding the refrigerator noise has been duly noted, and we appreciate your suggestion for improvement. It's great to know that the earplugs provided helped mitigate the issue. We are constantly striving to enhance our guests' experience, and your input is valuable in this process. We hope to welcome you back for another fantastic stay in the future!Best regards,Team Kasa

Hi Diane,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Virginia,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Kaixing,Thank you for bringing your experience to our attention. We truly regret the disturbance caused by the unexpected construction noise during your stay. Understanding the impact this had on your comfort, we sincerely apologize for any inconvenience.The construction was due to urgent plumbing work that we had to address immediately to ensure the safety and well-being of all our guests. We realize the importance of timely communication and regret not informing you beforehand, which could have helped you make a more informed decision about your stay.As a gesture of our sincere apologies and in recognition of the disruption to your experience, we have applied a credit to your account. We hope this demonstrates our commitment to your satisfaction and our eagerness to rectify the situation.Your comfort and trust are paramount to us, and we are committed to ensuring a more positive experience in the future.Sincerely,Team Kasa

Hi Hussein,Thank you for sharing your feedback regarding your recent stay at Kasa Niche Hotel Redwood City. We apologize for any inconvenience caused by the size of the room. Our rooms are designed to prioritize comfort and a good night's sleep. However, we understand your need for a space to work and will take your feedback into consideration to improve our offerings. We appreciate your understanding and patience. If you have any further questions or require assistance, please do not hesitate to reach out to us.Sincerely,Team Kasa

Hi Robert,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Sean,Thank you for choosing Kasa Niche Hotel Redwood City for your recent stay! We're delighted to hear that you had a great experience with us. Your feedback about the compactness and value of our hotel is greatly appreciated. We apologize for any inconvenience caused by the chair and shower drain, and we will definitely address these issues to ensure a more comfortable stay for our guests in the future. Your valuable input helps us improve, and we're grateful for it. We look forward to welcoming you back on your future travels!Best regards,Team Kasa

Hi Rachel,Thank you for taking the time to share your positive experience at Kasa Niche Hotel Redwood City! We are delighted to hear that you enjoyed your stay overall. We appreciate your feedback regarding the thin walls, and we apologize for any inconvenience caused. Your feedback is valuable to us as we continuously strive to improve our guests' experience. We will definitely take your comments into consideration for future enhancements. We look forward to welcoming you back on your future travels!Best regards,Team Kasa

Hi Thomas,We're genuinely sorry to hear about the challenges you encountered during your stay with us. It's disheartening to learn that your experience didn't align with the high standards we strive to uphold at Kasa.Regarding the entry issue, we understand how frustrating it can be to face access difficulties, especially after a long journey. Our aim is always to ensure a seamless and convenient check-in process through our technology, and we regret that this wasn't your experience. We're actively working to enhance our systems to prevent such occurrences in the future.About the TV and data usage, we appreciate your feedback. Our goal is to provide a modern and convenient entertainment experience, but we understand your concerns regarding data usage. We'll certainly take this into consideration as we continually seek to improve our amenities and services.We also acknowledge your comment about the noise level in the area. While we aim to offer accommodations in vibrant locations, we understand that this can sometimes lead to a noisier environment. We'll explore ways to better communicate this aspect of our properties and look for potential solutions to enhance the comfort of our guests.Your feedback is invaluable to us as we strive to provide an exceptional experience for all our guests. Please know that we are here to assist and support you, and we'd welcome the opportunity to discuss these matters further and make things right.Sincerely,Team Kasa

Hi Jennifer,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi, Thank you for choosing Kasa Niche Hotel Redwood City to celebrate a birthday! We're delighted that you had a pleasant overnight stay. Our convenient location allows easy access to the downtown area, making it convenient for our guests to explore. We're also glad to hear that the check-in and check-out process was hassle-free. We appreciate your feedback and hope to have the opportunity to welcome you back soon.Best regards,Team Kasa

Hi Corinne,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Angela,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Rene,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Yury,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Bonnie,Thank you for sharing your experience with us. We're thrilled to hear that you loved our place and found the bed exceptionally comfortable.However, your comment regarding an unwelcome visitor is quite alarming, as we have not received any prior reports of such incidents. We take the safety and security of our guests very seriously, and our team will promptly look into your report. We sincerely apologize if this experience caused you any concern during your stay.Please rest assured that we are dedicated to ensuring a safe and secure environment for all our guests. Your feedback is invaluable in helping us maintain the high standards of safety and comfort that Kasa is committed to.We hope this incident will not deter you from staying with us again, as we would love the opportunity to provide you with a more peaceful experience in the future.Best regards,Team Kasa

Hi Dennis,We are delighted that you had a wonderful experience with our reservations team, and we're pleased that you found the room to be impeccable, especially given the price. Thank you for your recommendation, we look forward to welcoming you back soon!Best regards,Team Kasa

Hi Mao,Thank you for taking the time to share your concerns with us. We are truly sorry to hear about the discomfort you experienced due to an insect bite during your stay. Your well-being is our top priority, and we understand how distressing this situation must have been.We want to assure you that we take such reports very seriously. Upon receiving your feedback, we conducted a thorough inspection of your unit. We are pleased to inform you that we found no evidence of an infestation. Our team is dedicated to maintaining the highest standards of cleanliness and safety, and we have reinforced our protocols to ensure a comfortable and worry-free stay for all our guests.Thank you again for bringing this to our attention. We hope to have the opportunity to host you again and provide a more pleasant and comfortable stay.Sincerely,Team Kasa

Hi juana,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi David,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

Hi Joanne,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our property quiet and peaceful. Ensuring a tranquil environment is one of our top priorities as we want our guests to have a truly relaxing stay. Your feedback is greatly appreciated, and we look forward to the opportunity of welcoming you back in the near future.Best regards,Team Kasa

Hi Valeri,We're delighted to hear that you had a wonderful time at Kasa Niche Hotel Redwood City! It's great to know that our friendly team member made your experience even more enjoyable. We sincerely apologize for any inconvenience caused by the noise from the fridge and other guests. We understand that a peaceful sleep is essential, and we assure you that we are actively working on addressing this issue. Your feedback is invaluable to us, and it will help us make necessary improvements to ensure a more comfortable stay for all our guests. Thank you for sharing your positive memories of the trip, and we hope to have the pleasure of welcoming you back in the future!Best regards,Team Kasa

Hi Chad,We're truly sorry to hear about the difficulties you experienced during your recent visit. We understand how frustrating it must have been to arrive and face challenges with the access codes. We communicated the check-in steps before your arrival, including a checklist to complete, which is crucial for receiving the access codes. We apologize if this process caused any confusion or inconvenience.We also regret to hear that you felt unsupported at the time of your arrival. Our team is always ready to assist, and we would have been more than happy to help if we had been contacted. We take your feedback seriously and will improve our communication and assistance methods to ensure a smoother experience for our guests.Regarding the parking situation, we understand it can be challenging, and we're constantly looking for ways to make this aspect of our guest's stay more convenient.Please know that we value your feedback and are committed to improving. We hope you will consider giving us another chance to provide you with the quality experience that so many of our guests have grown to love.Sincerely,Team Kasa

Hi Edgardo,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Lashi,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Katrina,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Jose,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Malika,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Mariyah,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Diana,Thank you for taking the time to share your experience at Kasa Niche Hotel Redwood City! We are delighted to hear that you had a very pleasant stay and found our location to be convenient. It is always our goal to provide a comfortable and enjoyable experience for all our guests. Your positive feedback is greatly appreciated and we would be thrilled to welcome you back for another wonderful stay in the future!Best regards,Team Kasa

Hi Olivia,Thank you for choosing Kasa Niche Hotel in Redwood City for your recent business trip. We are thrilled to hear that you had a great experience with us. Our team is committed to providing comfortable and convenient accommodations at a reasonable price, ensuring that every guest feels satisfied with their stay.We are delighted to know that you found our hotel clean, comfortable, and conveniently located near various establishments. We understand that parking can sometimes be a challenge, and we apologize for any inconvenience caused. However, we are glad to hear that it worked out for you.We take the safety of our guests very seriously and we are happy to hear that you felt safe during your stay as a solo woman traveler. We appreciate your kind words and look forward to welcoming you back to Kasa Niche Hotel in the near future.Best regards,Team Kasa

Hi John,Thank you for choosing Kasa Niche Hotel Redwood City for your night getaway. We are delighted to know that you had a wonderful time and enjoyed our prime location, which is conveniently located near great dining options and local bars. We apologize for any inconvenience caused by the small rooms and thin walls, but we are pleased to know that the earplugs we provided helped reduce any noise disturbance. Your feedback is highly valuable to us, and we look forward to the opportunity of hosting you again in the future for another memorable stay.Best regards,Team Kasa

Hi April,We're thrilled to hear that you had a fantastic experience at Kasa Niche Hotel Redwood City! It's wonderful to know that the check-in process was easy for you. Our team takes pride in providing seamless check-ins to ensure that our guests feel welcomed from the moment they arrive. We're also glad that you found the room to be awesome, with a comfortable bed and a clean environment. Maintaining a high standard of cleanliness is one of our top priorities, and we're delighted that it made your stay even more enjoyable. Thank you for choosing us, and we can't wait to have you back with us for another fantastic stay!Best regards,Team Kasa

Hi Jesus,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Siegfried,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Mehdi,Thank you for taking the time to share your feedback! Providing a comfortable and clean environment is our top priority, and we're glad we could meet your expectations. Your kind words motivate us to continue delivering exceptional service to all our guests. Please let us know if there's anything else we can do to make your future stays even more enjoyable. We look forward to welcoming you back on your next trip!Best regards,Team Kasa