Kamer, 2 queensize bedden, balkon | Luxe beddengoed, een kluis op de kamer, een bureau, een laptopwerkplek

Beoordelingen van Kimpton Hotel Enso, an IHG Hotel

4 out of 5
Kimpton Hotel Enso, an IHG Hotel
1800 Sutter St, San Francisco, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 520 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 326 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1002 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Yvonne

Positief: Personeel en service
Ok, maar slechte prijs kwaliteit verhouding
Ok, niet heel speciaal. Weinig extras en weinig waar voor je geld.
Reactie van Emily G op 31 mei 2018
Hi, Yvonne, and thanks very much for visiting us! I hope that the front desk provided you with one of our informational flyers upon arrival so that you could learn about the little "extras" at the hotel. I'm sorry if we didn't give you a proper orientation! Amenities include: shibori print robes, free wifi, a hosted evening wine reception and a morning tea and coffee display, "Forgot It?, We've Got It!" program, Atelier Bloem signature shampoo amenities, and the use of bicycles and a courtyard with lawn games and fire pit. We hope that all of these programs combined with the spaciousness of the rooms, friendly service and amazing neighborhood location all combine to give a sense of value. Please consider trying us again? Thank you!

10/10 – Uitstekend

G J J, Den Haag

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, brand new room
We got a brand new room in the Kimpton Buchanan (Tomo), which was obviously very clean and provided with every comfort one needs (included USB chargers etc.). Because we had to wait for a while before we got the room (they were still working in some of the rooms which had delayed the cleaning) we got free wine and drinks in the lobby. They had a problem with the showers on one floor but we promply got a key to another room to take a shower and free breakfast as a make-up. Very good service!

8/10 – Goed

Diane

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024

8/10 – Goed

Andy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great stay at your hotel this past week. The room that I was in was a little loud during the day, but the amenities were very nice.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kara

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time staying here. Nice staff, clean and comfy rooms. Thank you!
2 nachten verbleven in april 2024
Reactie van Darius op 23 apr 2024
Hi Kara, Thank you for staying with us and for your review! We are so glad you enjoyed you stay and hope to see you again soon!

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Darius op 23 apr 2024
Hi Matthew, Thank you for staying with us and for your review. We hope to see you again soon!

6/10 – Redelijk

Nicole

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Room was clean. The fridge didn’t seem to work and a strange sound came from the bathroom every so often throughout the entire night. Didn’t complain but thinking now I should have said something
1 nacht verbleven in april 2024
Reactie van Darius op 11 apr 2024
Hi Nicole, Thank you for staying with us and for taking the time to tell us about your stay. We will look into the feedback given and work to have these items fixed. Please let us know if there is anything else we can assist you with.

8/10 – Goed

Jesus Adrian

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Limpio y renovado
1 nacht verbleven in maart 2024
Reactie van Darius op 10 apr 2024
Hi Jesus, Thank you for staying with us and for your review! I'm glad you overall enjoyed your stay. We hope to see you again soon!

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Went to the Fillmore for a concert, easy walk. Fun neighborhood, Japantown.
1 nacht verbleven in april 2024
Reactie van Darius op 4 apr 2024
Hi Martin, Thank you for staying with us and for your review! I'm glad you enjoyed your stay and hope to see you again soon!

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay if you're in town for a show at the Filmore
1 nacht verbleven in maart 2024
Reactie van Darius op 4 apr 2024
Hi Janet, Thank you for staying with us and for your review! Glad you enjoyed your stay and can't wait to have you back for another show at the Filmore.

2/10 – Ontzettend slecht

Shandra

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Darius op 4 apr 2024
Hi Shandra, Thank you for staying with us and for your review. I would love to hear more about your stay and how we can improve moving forward. Please feel free to contact the hotel and ask to speak to me directly.

6/10 – Redelijk

Ian

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Darius op 4 apr 2024
Hi Ian, Thank you for staying with us and for the review. I would love to hear more about your stay and how we can improve to be a 5 out of 5 stay in the future. Please feel free to call the hotel and ask for me directly.

6/10 – Redelijk

stanly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Darius op 4 apr 2024
Hi Stanly, Thank you for staying with us and for the review. I would love to hear more about your stay to ensure we improve our services for your next visit. Please feel free to contact the hotel and ask for me directly.

10/10 – Uitstekend

Mengqi

1 nacht verbleven in maart 2024
Reactie van Darius op 4 apr 2024
Hi Mengqi, Thank you for staying with us and for your review! I'm thrilled you enjoyed your stay. Hope to see you again soon!

10/10 – Uitstekend

Jeanette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing and friendly! Especially Ed
1 nacht verbleven in maart 2024
Reactie van Enso Management op 30 mrt 2024
Hi Jeanette, Thank you for staying with us and for taking the time to write a review! We're so happy you enjoyed everything, and we can't wait to welcome you back again soon!

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We fully enjoyed our stay here... Room was clean and there was plenty of room. staff was helpful. You had to ask for amenities like a hair dryer, but I believe you could get one. But it was very clean and comfortable. Bed was comfortable, there were enough outlets.. I can't think of anything negative about it. It was perfect for what we needed it for. Had a small fridge, no microwave, and no coffee in the room (coffee downstairs was very good) Overall, this place was great!!! Would recommend!
1 nacht verbleven in maart 2024
Reactie van Darius op 4 apr 2024
Hi Linda, Thank you for staying with us and taking the time to write a review about your stay. I'm glad to hear you overall enjoyed your stay. We hope to see you again soon!

6/10 – Redelijk

Sung

Reisde met partner
Positief: Netheid, personeel en service
Convenient location. Parking is very limited and I could not get out as a staff member parking front of my car
2 nachten verbleven in maart 2024
Reactie van Darius op 21 mrt 2024
Hi Sung, Thank you for staying with us and for taking the time to leave a review. I'm sorry you had less than a perfect stay and appreciate the feedback regarding the parking. We will follow up with our team to ensure issues like this do not happen in the future. We hope you come back again soon!

10/10 – Uitstekend

ROSE, Mountain View

1 nacht verbleven in maart 2024
Reactie van Darius op 4 apr 2024
Hi Rose, Thank you for staying with us and for your review! Hope to see you again soon.

10/10 – Uitstekend

Alfonso

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in februari 2024
Reactie van Darius op 16 feb 2024
Hi Alfonso, Thank you for staying with us and for the review! So happy you enjoyed your stay. Hope to see you again soon!

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Darius op 19 feb 2024
Hi Laura, Thank you for staying with us and for the review! Hope to see you again soon!

10/10 – Uitstekend

Josh

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Darius op 13 feb 2024
Hi Josh, Thank you for staying with us and for your review! Hope to see you again soon!

8/10 – Goed

kristy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really like the service from the staff members. .it was very friendly and helpful.
2 nachten verbleven in januari 2024
Reactie van Enso Management op 9 feb 2024
Thank you for the review!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay in Japantown!
The staff were incredible and accommodating. The room was recently renovated and very comfortable. The hotel will only get better as they bring back the restaurant! Looking forward to staying here again. Love the proximity to Fillmore St.
3 nachten verbleven in januari 2024
Reactie van Darius op 13 feb 2024
Hi there, Thank you so much for staying with us and for the review! So glad you enjoyed everything. We hope to have our restaurant open sometime before spring and would love to have you stay with us again to experience it!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We were there one night and enjoyed thoroughly. This hotel is stylish, well thought out and very comfortable. We will return whenever possible.
1 nacht verbleven in januari 2024
Reactie van Enso Management op 9 feb 2024
Thank you for the review.

10/10 – Uitstekend

Emmet J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Japanese design inspired hotel in SF Japantown
Very nice hotel in Japantown in San Francisco. Great access to Japantown malls, food, and shopping. Really enjoyed being able to get a plant at checkin and having this in our room, very fun! Room was very comfortable, with super plush mattress and bedding. Very nice Japanese inspired decorations in the room. Enjoyed the wine happy hour in early evening. Overall outstanding stay!
1 nacht verbleven in januari 2024
Reactie van Darius op 13 feb 2024
Hi Emmet, Thank you for staying with us and for the great review! We are thrilled you enjoyed everything. Please come stay with us again soon!

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New favorite
May be my new favorite SF hotel. Comfortable, good location, nice and easy parking, ev charging and ver friendly hotel staff.
1 nacht verbleven in januari 2024
Reactie van Darius op 13 feb 2024
We love being a new favorite! Thank you so much for staying with us and for the review Kelly. Can't wait to have you stay with us again soon!

10/10 – Uitstekend

Darcy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful, clean hotel. The staff was very nice and the location is fanastic. I can't recommend enough. We will definately come back.
2 nachten verbleven in januari 2024
Reactie van Darius op 13 feb 2024
Hi Darcy, Thank you so much for staying with us and for the review! Can't wait to have you back soon!

10/10 – Uitstekend

Gary

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Enso Management op 9 feb 2024
Thank you for the review.

10/10 – Uitstekend

lara

1 nacht verbleven in januari 2024
Reactie van Kimpton Hotel Enso op 9 feb 2024
Thank you for the review.

10/10 – Uitstekend

Shabnam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the hotel were very nice , they asked me how the room was right after checking and when I mentioned there is not much view they upgraded us at no charge
1 nacht verbleven in januari 2024
Reactie van Darius op 13 feb 2024
Hi Shabnam, Thank you for staying with us and for the review! So glad the team was able to assist in getting you a nicer view for your stay. Hope to see you again soon!

8/10 – Goed

Hope

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Enso Management op 9 feb 2024
Thank you for the review.

10/10 – Uitstekend

Mohammad, palm springs

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was very nice and friendly. Close to lots of good restaurants.
5 nachten verbleven in december 2023
Reactie van Darius op 13 feb 2024
Hi Mohammad, Thank you for your stay and for your review! Looking forward to welcoming you back soon!

6/10 – Redelijk

Julian

Negatief: Staat van de accommodatie en faciliteiten
The rooms need a refresh, for some reason they put me in a handicap room which i guess was fine but weird, the shower was crappy and kind of broken. Staff was friendly and the site was nice. Not horrible not the best.
1 nacht verbleven in december 2023
Reactie van Darius op 13 feb 2024
Hi Julian, Thank you for your most recent stay with us and for your review. We strive to make each stay as pleasant and comfortable as possible. Your comments regarding the ADA room has been noted and currently ensuring all our ADA room bathroom fixtures are in proper working order and coaching the team to identify issues to repair before a guest is checked in. I'm glad to hear, though, that the staff and location was to your liking. Please feel free to reach out if you have any other concerns.

10/10 – Uitstekend

Saysamone

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Enso Management op 9 feb 2024
Thank you for the review.

10/10 – Uitstekend

Bridget

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Enso Management op 9 feb 2024
Thank you for the review.

4/10 – Matig

Soraya

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Unsafe and unacceptable service
I had two gold necklaces stolen from the safe. It took 2 hours for the hotel staff to follow up on this matter only to tell me they were not able to find the necklaces in the safe. Further the room walls are not insulated which let's you hear everything happening in the other rooms. We were also not offered our hotels.com silver vip benefits upon arrival.
2 nachten verbleven in december 2023

10/10 – Uitstekend

roy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Enso Management op 9 feb 2024
Thank you for the review.

8/10 – Goed

Kate

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My sister and I loved staying here and being in Japantown. The room was spacious but could’ve been cleaner—there was a lot of dust in the bathroom and the plug in there didn’t work. The staff was really kind and helpful. The lobby had great amenities like free water all day, hot drinks in the mornings, happy hour and even live local performers. The area is great and there’s many stores and restaurants nearby. Would definitely stay here again!
3 nachten verbleven in december 2023
Reactie van AlexW op 29 dec 2023
Hi Kate,Namaste to you and your sister for being our amazing guests. I am so happy to hear you enjoyed the immersive experience we created here at Kimpton Hotel Enso, particularly the musical guests on our weekend happy hour. I have noted your tips for improvement as well and we will circle back with our teams to ensure your next stay with us is 110% perfect. Warm Regards,,Alex WDirector of RoomsKimpton Hotel Enso

10/10 – Uitstekend

Alejandro

1 nacht verbleven in december 2023
Reactie van Enso Management op 9 feb 2024
Thank you for the review.

10/10 – Uitstekend

Robert

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Enso Management op 9 feb 2024
Thank you for the review.

6/10 – Redelijk

Matthew

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in november 2023
Reactie van Enso Management op 9 feb 2024
Thank you for the review.

10/10 – Uitstekend

Todd, Rocklin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Sonal

Negatief: Netheid, personeel en service en voorzieningen
3 nachten verbleven in december 2023

10/10 – Uitstekend

Lucy

Positief: Personeel en service
2 nachten verbleven in december 2023

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome location and friendly staff
Stevie was great at the desk. New renovation with everything clean and tidy. Location perfect for Fillmore Street and Japantown area. Wine happy hour and coffee in the morning were perfect.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Rhonda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Wilhelm

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Steven was a great host, he has personality. I am sorry I can’t recall the name of the lady who hosted the wine hour, but she was a delight as well. I’ve been here throughout the last 3 incarcerations of this hotel and so far this is the best version. Will definitely return. Thanks!
1 nacht verbleven in november 2023

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and staff!
You cannot beat the location of this hotel- walkable to all of pacific heights as well as Japantown, with easy access to downtown if you prefer. The staff is incredibly friendly and was very receptive to comments regarding room layout, etc. There are several cold, delicious water machines- at least one on every floor and the lobby is a wonderful place to wait as well- great art books, water station and tea/coffee. We will definitely be returning.
1 nacht verbleven in november 2023

8/10 – Goed

NISHIMAKI

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
コスパが良かったです☆
3 nachten verbleven in november 2023