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Beoordelingen van Comfort Suites San Jose Airport

2.5 out of 5
Comfort Suites San Jose Airport
1510 N 1st St, San Jose, CA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 289 van 960 beoordelingen" "
Gastenscore: 8 - Goed. 338 van 960 beoordelingen" "
Gastenscore: 6 - Redelijk. 156 van 960 beoordelingen" "
Gastenscore: 4 - Matig. 96 van 960 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 81 van 960 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kena

1 nacht verbleven in februari 2024

8/10 – Goed

Annie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Leland Dexter

2 nachten verbleven in februari 2024

6/10 – Redelijk

Catherine

3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

David

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was filthy and the bathroom sink was missing all of the plumbing so it couldn’t be used. The thermostat fell off the wall and when I got it to work, the fan would not blow hot air. The carpet was disgusting. The area was dirty and sketchy. This was the worst hotel stay once had in any country.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Hong Ngoc

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff are nice, they helped me to print out my documents. The room carpet was dirty, filled with black sticky stains
3 nachten verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a power outbreak for hours
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Tai

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

4/10 – Matig

james

Positief: Netheid
Negatief: Personeel en service
Unexplained fee of $6.99 paid separately which I had to sign a contract with a lot of fine print. It seemed to be a scam. Room was cold and bed had no blanket. Breakfast was good
1 nacht verbleven in februari 2024

10/10 – Uitstekend

John

1 nacht verbleven in februari 2024

8/10 – Goed

Shawn

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There are "fees" that are not disclosed once you check in.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

John, Las Vegas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Diana

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Ronald, Norco

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I arrived 2:00 pm, check in is 3:00 pm. I was tired and needed rest. Front desk person was slouched with vacant look. I asked if possible to check in early. She said no and there is $50 charge for checking in before 3:00 pm. Attitude was Don't care , take it or leave it. The mgr said it is up to Expedia to cancel with out penalties. I checked with Expedia chat. Online expedia called Hotel. I heard the clerk said penalties for cancellation. Lying in front of customer. Place was dirty, Parking lot, stairs and halls are dirty with trash litter. The place sucks the goodwill of the customers and staff alike. Management needs to hire people who care. Not just good at sucking up to the boss. Same front desk clerk went alive and gracious when Mgr is around. Lazy management, dirty facility, rude front desk people. This is a crappy hotel.
1 nacht verbleven in januari 2024
Reactie van Sol - Front Office Manager op 1 feb 2024
Dear Ronald, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites San Jose Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations & your experience with our front desk. Your satisfaction is important to us as a valued customer. Rest assured that we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 – Uitstekend

Pablo

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente todo!
Todo resultó muy agradable, la habitación muy limpia y espaciosa, y la atención excelente, fui atendido con mucha amabilidad por Paula en el desayuno, no hubo ruidos durante la noche y las mucamas muy agradables también. Lo recomiendo, y volveré a ir !
4 nachten verbleven in januari 2024
Reactie van Sol - Front Office Manager op 1 feb 2024
Dear Pablo, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites San Jose Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

2/10 – Ontzettend slecht

Gregory

Negatief: Netheid, comfort kamer
All around bad. Really bad.
Elevator didn’t work. Shower didn’t work properly. Whole hotel needs to be upgraded. Area is really bad. Abandoned buildings all around. Something happened in the abandoned building next door while I was there. Police and Ambulance was right outside my window. Won’t stay here again.
1 nacht verbleven in januari 2024
Reactie van Sol - Front Office Manager op 1 feb 2024
Dear Gregory, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites San Jose Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations & your experience with our front desk. Your satisfaction is important to us as a valued customer. Rest assured that we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 – Uitstekend

Timothy, Memphis

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great value and location. Its time to remove/ replace the hallway carpet
4 nachten verbleven in januari 2024

10/10 – Uitstekend

john

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Ali

Zakenreiziger
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Antonio

I not even stay there the room they offer me the first time it was not clean from last person that was there they offered me a second one it was the same the person at the front desk was cold and rude
1 nacht verbleven in januari 2024
Reactie van FrontDesk op 31 jan 2024
Hello Mr. AntonioAllow me to apologize on behalf of our staff for not exceeding your expectations. We will definitely use your inquiries to better our service and make everyone's stay at our property pleasant. Thank you for staying with us, we hope to host you once again in the future. Have a great day!

8/10 – Goed

Karen

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Larry

2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Cherie Maila

2 nachten verbleven in januari 2024

4/10 – Matig

Sean

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I usually don’t post reviews but I had to make sure others who are searching for quality understand what they are getting. Upon my arrival I asked for extra bedding sheets and blankets. I was told “ we do not have any extra blankets, we would have to take them off of the guest bed and bring them to you.” This was after a 5 minute conversation of the worker not understanding my asking of a comforter. I then went into my room and asked for extra towels and wash clothes I was told, “we do not give out extra you have to bring us your old ones in order to get new ones.” The problem I had was that every wash cloth I got was covered in hair and so were the towels! The area that it is in is surrounded by homeless, boarded up buildings and trash all over. The only thing that matches was the breakfast served in the morning. I would not recommend staying here.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Greg

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Melvyn, Doral

Very good
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

sara

Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Staff was very accommodating but rooms were not up to standards at the most they should have costed 70 cause carpets were dirty air conditioning not worked hot and uncomfortable sorry but it's true.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Eva N Aguilar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds were comfortable but the breakfast was not good there wasnt much to choose from
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in januari 2024

6/10 – Redelijk

SANDRA

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
When I arrived at the property, I had to wait over 5 minutes for someone to come to the desk to check me in. The carpet going up stairs and down the hallway was dirty and filthy. The room had a musty odor. The breakfast was ok. I suggest parents & adults accompany their kids in the breakfast area. There were kids there touching everything after coughing in their hands and washing their mouth with their hands.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

john

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My experiences were jaw dropping
First my credit card was charged before I checked in, received a text from my bank possible fraud, next after checking in and received bill and additional charge was charged 20.97 for fees?, next the room thermostat didn't work, asked for extra blankets but was given bed lines, we slept in 38 degrees and the weather was raining and really cold outside, no coffee pot in the room but later provided, I called to speak with mgmt Jorge and asked to be refunded last night room charges and assist me in getting another Choice Hotel/Quality Inn 2390 Harris Way. Mgr Jorge assisted with mgmt (Cellestina)at Quality Inn and I called my bank to assist with the use of my credit card to check into Quality Inn. As of yesterday charges of $326.60, $106.99 has processed against my visa card. I'm expected to check out today. My experience has left me troubled about what to do in the future regarding hotels services
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Yuan

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Peter

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property has parking but it's not gated or locked. Anybody can come in and break into your car. Area around hotel is run down, very few dining options. I don't think the Elevator has been cleaned since the hotel opened. There's no sound proofing whatsoever. You can hear people running down the halls at 2am and the person 1 room over coughing.
1 nacht verbleven in januari 2024

8/10 – Goed

Mary

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in december 2023

10/10 – Uitstekend

Percy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Hotel
Great Hotel at a good price. Very convenient that it's next to train. Helps to save on Uber
2 nachten verbleven in december 2023
Reactie van Sol - Front Office Manager op 1 feb 2024
Dear Percy, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites San Jose Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

10/10 – Uitstekend

Omar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023

6/10 – Redelijk

Alicia Regina

Reisde met familie
Positief: Personeel en service
2 nachten verbleven in december 2023

4/10 – Matig

Vivian

Reisde met familie
Negatief: Personeel en service, voorzieningen
The young girl that was working the front desk was the worst attitude I’ve ever seen or felt with at any hotel.. I booked for 2 days an checked in no problem an then I extended for one more day an already booked it an pay for it threw Expedia an I went to check back in an they said they don’t except “chime” cards but then other lady took it no problem an the young girl just was horrible an had no business experience or customer service care at all… she kept telling me that the lady that checked me in will be fired… whitch i thinck she should be fired or an made to take classses on people skills

6/10 – Redelijk

Jose, Manteca

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Elevator smells, mariguana
1 nacht verbleven in december 2023
Reactie van FrontDesk op 2 jan 2024
Thank you for your honest feedback, please know your inquiries are heard, and we are making changes to better our service, we hope to see you soon, have an amazing day!

8/10 – Goed

Htar Htar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van FrontDesk op 26 dec 2023
Thank you for your honest feedback, we are glad to hear that you have a great experience over all, we will keep making changes to better our service. Your opinion is important, we hope to host you once again in the future, have an amazing day.

8/10 – Goed

Jeffrey B

Reisde met een groep
Positief: Netheid, personeel en service
Its a little run down. Did the job though.
1 nacht verbleven in december 2023
Reactie van FrontDesk op 26 dec 2023
Thank you for your honest feedback Mr. Jeffrey. we are glad to hear that you have a great experience over all, we will keep making changes to better our service. Your opinion is important, we hope to host you once again in the future, have an amazing day.

6/10 – Redelijk

toni

Negatief: Comfort kamer
3 nachten verbleven in december 2023
Reactie van FrontDesk op 15 dec 2023
Thank you for taking the time to leave us a rating, allow me to apologize in our behalf for not exceeding your expectations in your recent stay at our hotel. We will keep making improvements to better our service. We hope to see you soon, have an amazing day!

8/10 – Goed

Joshua

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice place to stay.
Everything I expect out of a Wyndham hotel. Always got decent breakfast, the rooms were clean and comfortable, and the staff was very friendly and engaging.
2 nachten verbleven in december 2023
Reactie van FrontDesk op 15 dec 2023
Hello Mr. Joshua,We appreciate you taking the time to leave us a review. We are very glad to hear that your recent stay at our property was pleasant. We hope to host you in the future once again. Have an amazing day!

4/10 – Matig

Brandon

4 nachten verbleven in december 2023
Reactie van FrontDesk op 15 dec 2023
Thank you for taking the time to leave us a rating Mr. Brandon, allow me to apologize in our behalf for not exceeding your expectations in your recent stay at our hotel. We will keep making improvements to better our service. We hope to see you soon, have a good day!

6/10 – Redelijk

Claudia

2 nachten verbleven in december 2023
Reactie van FrontDesk op 15 dec 2023
Thank you for taking the time to leave us a rating Ms. Claudia, allow me to apologize in our behalf for not exceeding your expectations in your recent stay at our hotel. We will keep making improvements to better our service. We hope to see you soon, have an amazing day!

4/10 – Matig

Glenn

Negatief: Netheid, staat van de accommodatie en faciliteiten
This place was not clean at all, other than stinking like cleaning products. Floors were not vacuumed. I don’t understand why Expedia had better reviews, it’s seems like false information or fake 5 Star reviews. Disappointed to spend so much and not get good rest or feel comfortable.
1 nacht verbleven in december 2023
Reactie van FrontDesk op 8 dec 2023
Thank you for your feedback, allow me to apologize on our behalf for not exceeding your expectations in your recent stay at our property. We will definitely considerate your suggestions to better our service, If you have any further questions please let us know. Have a wonderful day!

10/10 – Uitstekend

Rowena

Positief: Netheid
5 nachten verbleven in november 2023
Reactie van FrontDesk op 8 dec 2023
Thank you for taking the time to leave u a rating! We are glad to know you enjoyed your stay at our property we hope to host in the future. Have an amazing day!

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van FrontDesk op 6 dec 2023
Thank you for taking the time to leave us a rating, we are glad to know that you had a great experience in your recent stay at our property. We look forward to host you in a future. Have a good day!

10/10 – Uitstekend

Jazmin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very nice! The cleaning staff did a wonderful job! Overall I liked staying there. Just wish the blankets were a little thicker & that there was a floor mat for the bathroom floor. The breakfast was ok not much of a variety but it was good. Price for the room was great!
4 nachten verbleven in november 2023
Reactie van FrontDesk op 8 dec 2023
Thank you for your feedback Ms. Jazmin, we are glad to know that you enjoyed your stay at our property, we will definitely considerate your suggestions to better our service. If you have any further questions don't hesitate to let us know. Have a wonderful day!