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Beoordelingen van Country Inn & Suites by Radisson, San Jose International Airport, CA

3 out of 5
Country Inn & Suites by Radisson, San Jose International Airport, CA
1350 N 4th St, San Jose, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 512 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 325 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 96 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 1000 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Johanna Hermine

1 nacht verbleven in september 2023
Reactie van GMO/FOM op 4 jan 2024
Thank you for your Feedback hope to see you again.

8/10 – Goed

Geert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for a few days, didn't use fitness or pool and slept there and had breakfast. Good clean beds and the breakfast was oke with egg and pancakes, fresh fruit and yogurt. I recommend this hotel nearby the airport
4 nachten verbleven in augustus 2023
Reactie van Guillermo Rodriguez - FOM op 12 aug 2023
Thank you for staying with us. We appreciate your feedback.

6/10 – Redelijk

Neil

Reisde met familie
Two rooms were reserved ..one for handicap that was excellent ..ours was one king bed and the bed was pushed very tightly to air conditioned unit, we requested to be moved and were given a room right across the staff laundry room (noisy) and no fridge or microwave unlike the 1st room provided.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Jenny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024
Reactie van GMO/FOM op 28 apr 2024
Miss Jenny thank you for your Feedback we are glad that you enjoy you stay with us hope to see you back again.

6/10 – Redelijk

Cari

Positief: Netheid, personeel en service en voorzieningen
The property was in an area that appeared to be a mix of old industrial and decaying neighborhood broken up by the looming freeways nearby.
2 nachten verbleven in april 2024
Reactie van GMO/FOM op 25 apr 2024
Good morning Miss Cari thank you for your Feedback. have a great day.

10/10 – Uitstekend

Gang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GMO/FOM op 24 apr 2024
Good morning and hope to see you back again.

8/10 – Goed

Marisol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was super quiet
1 nacht verbleven in april 2024
Reactie van GMO/FOM op 21 apr 2024
Thank you for your Feedback have a great day.

10/10 – Uitstekend

LENA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was quiet and clean and the staff was friendly and helpful. The breakfast and hot tub were great too.
1 nacht verbleven in april 2024
Reactie van GMO/FOM op 20 apr 2024
Good morning Mr. or Mrs. Lena Thank you for your Feedback have a great day hope to see you back again.

2/10 – Ontzettend slecht

bertha

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is dirty, carpet smelled, looks like it has never been vacuumed including the hallways. I had a sleepless night due to allergies from the dust. I wish I would have walked right out when I arrived, since I paid for a night and didn’t get any sleep. Now, I’m waiting for my refund for the night I didn’t not stay. To make things right I would request the full refund.
2 nachten verbleven in maart 2024
Reactie van GMO/FOM op 18 apr 2024
Good afternoon Mrs. Estrada Bwe apologize for any inconvenience during your visit but there it's no refund for this stay.

10/10 – Uitstekend

Sherry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very sweet and personable. Appreciated the checkin conversation and early, early checkout with a live person.
1 nacht verbleven in april 2024
Reactie van GMO/FOM op 17 apr 2024
Mrs. Sherrythank you for your feedback

10/10 – Uitstekend

Guadalupe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent!! Breakfast soo good! Very Clean!
1 nacht verbleven in april 2024
Reactie van GMO/FOM op 17 apr 2024
Thank you for your Feedback hope to see you back again.

10/10 – Uitstekend

Wai Shan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in maart 2024
Reactie van GMO/FOM op 13 apr 2024
Good morning Mr. or Mrs. Wai.Thank you for your feedback have a great day.

10/10 – Uitstekend

Rogelio

1 nacht verbleven in april 2024
Reactie van GMO/FOM op 28 apr 2024
Good morning Mr. Rogelio.Thank you for your feedback have a great day and hope to see you again.

8/10 – Goed

Trang

2 nachten verbleven in april 2024
Reactie van GMO/FOM op 27 apr 2024
Good morning thank you for your Feedback have a great day.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location for the airport and basic shopping. The room was spacious and clean. Beds were comfortable with choices of pillows. Sink is in with the toilet and shower. Permanent night light in the bathroom was nice. You can hear the people above you as if you were in a house. That wasn’t terrible but I noticed it. Breakfast had good variety and was fresh. Staff was really nice. The property itself felt very safe. The surrounding area is not a place I would walk around after dark but that wouldn’t keep me from staying here again.
2 nachten verbleven in april 2024
Reactie van GMO/FOM op 5 apr 2024
Good morning Mrs. Jennifer thank you for your Feedback we are glad that you had a nice stay with us have a great weekend.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is very clean. A few light fixtures outside and in the exercise room had flashing lights.
1 nacht verbleven in april 2024
Reactie van GMO/FOM op 3 apr 2024
Good morning Mrs. Susan thank you for your Feedback have a great day hope to see you back again.

10/10 – Uitstekend

JUN HONG

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean quiet stay
5 nachten verbleven in maart 2024
Reactie van GMO/FOM op 22 mrt 2024
Good morning Mr. HongThank you for your Feedback have a great day.

4/10 – Matig

Abrahan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GMO/FOM op 20 mrt 2024
Good morning Mr. Abrahan.We are sorry for any inconvenience during your visit with us I waned to expressed our apologize for any issue regarding you stay have a great day.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything good and friendly
2 nachten verbleven in maart 2024
Reactie van GMO/FOM op 24 mrt 2024
Good morning Miss Brenda thank you for your feedback hope you have a great day.

10/10 – Uitstekend

Keiko

Zakenreiziger
Positief: Voorzieningen
including hot breakfast is very nice
2 nachten verbleven in maart 2024
Reactie van GMO/FOM op 7 mrt 2024
Mr. or Mrs. Keiko thank you for your Feedback and hope to see you back again

6/10 – Redelijk

Michael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Just your average hotel, I wish they had more items in their shop. There isn’t many places near by and the smallest items like a lighter or energy drink took a $15 Uber to get to. Staff was the highlight honestly. Everyone was super nice and genuine.
2 nachten verbleven in februari 2024
Reactie van GMO/FOM op 29 feb 2024
Good morning thank you for your feedback and we are sorry small quantity of items in our shop hops you have a great day and hope to see you again.

8/10 – Goed

Lillian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was nice but they don't have long term parking. That made it very difficult for me as I had to make arrangements for parking thru a parking garage that the hotel delt with. Then having an extra expense
1 nacht verbleven in februari 2024
Reactie van GMO/FOM op 29 feb 2024
Good morning thank you for your feedback unfortunately we don't have the space to hold extra cars on our property that's why we don't have parking & flight service sorry again hope you have a great day.

4/10 – Matig

Tonya

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I switched rooms only for both bathtubs to not be working. Also hot tub was out of service and pool was freesing cold.
2 nachten verbleven in februari 2024
Reactie van GMO/FOM op 29 feb 2024
Good morning and sorry for any inconvenience regarding this issue hope you have a great day.

6/10 – Redelijk

BRANDI

1 nacht verbleven in februari 2024
Reactie van GMO/FOM op 20 mrt 2024
Good morning Mr. or Mrs. Brandi Thank you for you Feedback have a great day. and hope to see you back again.

10/10 – Uitstekend

Loukas, San francisco

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was very helpful!
1 nacht verbleven in februari 2024
Reactie van GMO/FOM op 29 feb 2024
Thank you for your Feedback hope to see you again.

6/10 – Redelijk

Natalie

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van GMO/FOM op 22 feb 2024
Good morning Miss Natalie thank you for your Feedback hope you have a great day.

8/10 – Goed

AdRiana, Fresno

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My experience at this hotel was almost perfect. I loved the cleanliness of the hotel, the room had everything I needed, the continental breakfast even though they serve it super early (6:30-8:30), for those on vacations is not very convenient, but the only thing I had to mention is about the the housekeeper I’m not sure exactly what time it happened but it was approximately at 9:30-10 am. Husband and I were in bed when the housekeeper quickly knocked on our door and opened it. My husband and I almost hard a heart attack for being woken up that way.. We told her we were not leaving yet. She left but she literally came back around a half hour later and did the same thing, knocked and opened the door. Again, we screamed we were still there and we had to jump out of bed and locked the door. This lady returned a 3rd time and did the same with the difference she couldn’t open the door this time because it was locked. It was very frustrating. Check out time was at noon and there is this lady trying to clean the room hours early almost kicking us out of it. Check in at 3 pm, plenty of time to clean the room after the customer leaves. Maybe something admin should address.
1 nacht verbleven in februari 2024
Reactie van GMO/FOM op 21 feb 2024
Good Morning Mrs. Riana we are sorry for the inconvenience regarding the housekeeper and we assure you we are working with housekeeper personnel and this wont be happen again have a great day.

10/10 – Uitstekend

Steve

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the property was close to the airport and the bed was very comfortable
1 nacht verbleven in februari 2024
Reactie van GMO/FOM op 15 feb 2024
Good afternoon Mr. Steve thank you for your Feedback hope to see you back again

6/10 – Redelijk

Jennifer R.

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The evening I arrived, I noticed my tub drain did not work. The plug wouldn't stay down so I couldn't fill my tub. I asked for a different room, got a new room but no help moving my stuff. Then I had problems with the sink. I soaked my swimsuit in it, but then couldn't get the plug open. It was jammed. The woman at the front desk at night was bordering on rude a couple times. Also, no extra blankets in the closet!! Not a pleasant stay.
2 nachten verbleven in februari 2024
Reactie van GMO/FOM op 14 feb 2024
Good morning Miss Jennifer we are sorry for any issues o with room and thank you for let us know about the service from our night staff one again we apologize for any issues have a great day.

10/10 – Uitstekend

Mirna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They have free gated parking and delicious breakfast. They also have mini market in lobby. Best place to stay in SJ by far!!
1 nacht verbleven in februari 2024
Reactie van GMO/FOM op 10 feb 2024
Miss Mirna thank you for your Feedback have a great day hope to see you again.

10/10 – Uitstekend

Samson

Nice and clean
2 nachten verbleven in februari 2024
Reactie van GMO/FOM op 7 feb 2024
Thank you for your Feedback hope to see you again.

10/10 – Uitstekend

Ilene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very pleasant stay. It had nice breakfast. I appreciated the airport shuttle and Pablo, the nice driver.
1 nacht verbleven in februari 2024
Reactie van GMO/FOM op 7 feb 2024
Thank you for your comments have a great day.

10/10 – Uitstekend

WEN YAN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is clean and well managed.
3 nachten verbleven in januari 2024
Reactie van GMO/FOM op 2 feb 2024
Thank you for your Feedback have a great day.

2/10 – Ontzettend slecht

german

1 nacht verbleven in januari 2024
Reactie van GMO/FOM op 24 mrt 2024
Mr. German we apologize for any incident or any issues during your visit with us hope you have a great day. sincerely GMO/FOM

10/10 – Uitstekend

Marlen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van GMO/FOM op 31 jan 2024
Thank you for comments and hope to see you again.

8/10 – Goed

Bryan

Positief: Personeel en service
The hotel is a little old but was nice, room was cozy, bed was very comfy! NOTHING to do in the nearby area and a little sketchy but it was a quick walk to the light rail at least.
4 nachten verbleven in januari 2024
Reactie van GMO/FOM op 31 jan 2024
Mr. Bryan thank you for your Feedback hope to see you again.

10/10 – Uitstekend

Junichi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in januari 2024
Reactie van GMO/FOM op 31 jan 2024
Good morning thank you for your visit with us we are glad that you enjoy your stay in our property.

8/10 – Goed

eddie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van GMO/FOM op 31 jan 2024
Thank you for your Feedback have a great day.

8/10 – Goed

Nathan

1 nacht verbleven in januari 2024
Reactie van GMO/FOM op 20 mrt 2024
Good morningThank you for you Feedback have a great day. and hope to see you back again.

6/10 – Redelijk

Rosa

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I only had one channel on the TV. I let front desk know about it three times, and I was told someone would look at it in the morning. One staff member tried switching the remote but it didn’t work. I was only getting power function as well as volume. Also the only channel I was getting was in Spanish so that didn’t help. I tried to get some sort of credit for the stay or at least a future stay which didn’t happen.
2 nachten verbleven in januari 2024
Reactie van GMO/FOM op 27 jan 2024
Good morning Mr or Mrs Rosa we apologize for the inconvenience about the TV and thank you for your visit with us.

10/10 – Uitstekend

Kelli, ASHLAND

Zakenreiziger
Front desk staff was kind and helpful.
1 nacht verbleven in januari 2024
Reactie van GMO/FOM op 25 jan 2024
Thank you for your Feedback hope to see you again.

8/10 – Goed

Timothy

Positief: Netheid, staat van de accommodatie en faciliteiten
Check-in was easy. Room comfortable. Easy access. Breakfast was decent. Maid service left room door ajar once after cleaning.
2 nachten verbleven in januari 2024
Reactie van GMO/FOM op 25 jan 2024
Mr Timothy thank you for your Feedback we are sorry for the iinconvenient with the door.

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GMO/FOM op 25 jan 2024
Thank you for your Feedback have a nice day.

10/10 – Uitstekend

nilda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and staff was very friendly and accommodating.
1 nacht verbleven in januari 2024
Reactie van GMO/FOM op 24 jan 2024
Thank you for your Feedback we are glad that you enjoyed your visit with us.

6/10 – Redelijk

Richard

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Didn’t like it. Definitely does not deserve an 8.8 rating
1 nacht verbleven in januari 2024
Reactie van GMO/FOM op 25 jan 2024
We are sorry for the inconvenience .

10/10 – Uitstekend

SANGBUM

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GMO/FOM op 24 jan 2024
Thank you for your Feedback hope to see you back again

8/10 – Goed

Kristine

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property seemed to be older, although it seems some updates are being made.
3 nachten verbleven in januari 2024
Reactie van GMO/FOM op 19 jan 2024
Thank you for your Feedback have a great day .

4/10 – Matig

Andrea

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I actually changed my reservation from another property to this one because I thought it looked nicer for my budget. I was met with disappointment after disappointment here. I desperately wanted to take a bath and the bathtub plug didn’t work… not that it mattered because the shower water was barely warm when turned all the way up. I desperately wanted a bath. On the second day, I got a text message from the property asking how my stay was going and I responded letting them know about the bathroom issues and asking them if someone could go into our room to fix. I received a text back saying “someone from the front desk will be in touch with you shortly.” Never heard from someone at the front desk and the bath water or tub plug issued were not fixed. When I reported it to the front desk manager the next morning upon check-out, he said the hot water heater is on the opposite side of the building so when the weather is cold it takes longer for the shower water to heat up. Huh? I told him the water wasn’t hot at night either when I tried to take a bath, but the sink water was scalding hot so his answer made no sense. He said I should have contacted the front desk with my issues despite the text I got that someone from the front desk would be calling me… I told him they shouldn’t be sending those text messages then if they’re not true. Also breakfast here on the weekends starts at 7:30am which is very late and not in line with industry standards. It should be 7am at the latest.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Carissa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
San Jose stay
Visit same hotel second time. It never fails. Love this place. Stay was amazing breakfast amazing. Love can’t wait come back. Was here for a 49er game.
2 nachten verbleven in januari 2024
Reactie van GMO/FOM op 18 jan 2024
Miss Clarissa thank you for your feedback hope to see you again.

10/10 – Uitstekend

Dave

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice clean facility with oversized rooms.
1 nacht verbleven in januari 2024
Reactie van GMO/FOM op 11 jan 2024
Good morning Mr. Dave thank you for your Feedback hope to see you again.