Dear Olga, We sincerely apologize for the numerous inconveniences you encountered during your stay. Your feedback regarding the lack of amenities in the kitchen, cleanliness issues, and deficiencies in room supplies is deeply concerning. We regret that your check-in experience was prolonged and appreciate your patience. Our team is actively addressing these issues to ensure they are rectified promptly. Your satisfaction is paramount to us, and we will strive to provide a more enjoyable experience for you in the future. Thank you for bringing these matters to our attention, and we hope to regain your trust on your next visit.Sincerely,Hotel Management

Dear Karen, We are truly sorry to hear about your disappointing experience during your stay. Your feedback is crucial, and we apologize for the issues you encountered. Please know that cleanliness and maintenance are top priorities, and we will urgently address your concerns. Your comments will be shared with our team for immediate action to ensure our facilities meet the highest standards. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience that reflects the quality we strive to deliver. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Elena, Thank you for writing a review of our hotel. Providing comfortable and up-to-date accommodation is always our motto. We apologize for the discomfort and frustrations caused by the cleanliness issues in your room and will work with our housekeeping and pest control team to improve it. On the other hand, it is nice knowing you were pleased with your time with us. Please revisit us and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Zoe, Thank you for the review. We truly appreciate your kind words about our staff and their helpfulness. However, we apologize for the odor that caused you any discomfort; please accept our sincere apologies for any inconvenience this has caused you. We understand how important a relaxing environment is for our guests, and we regret that we didn't meet your expectations. Your feedback is valuable, and we will consider your input for future enhancement. We hope to welcome you back and provide a much more pleasant stay.Sincerely,Hotel Management

Dear ENILISI, Thank you for choosing our hotel and sharing your experience. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

thank you

Thank you

Dear Hui, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

thank you so much

no problem

no problem

Dear Stephanie, Thank you for evaluating your stay with us. We strive to offer exceptional service and maintain a clean and comfortable environment for our guests. Therefore, we sincerely apologize for any disappointment you may have experienced during your stay. What you experienced does not meet our standards, and we will take appropriate action to ensure that every guest receives an exceptional experience. Thank you for staying with us and bringing your concerns to our attention. We hope to have another opportunity to provide you with the great visit you deserve and for which we are known.Sincerely,Hotel Management

Dear David, We are glad you loved many aspects of our hotel, and we appreciate you sharing your review. We value hearing from our guests, as this lets us better improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management

thank you for sweet email

Dear Steven, We deeply regret the inconvenience you experienced during your stay. Our team is addressing the odor concerns to ensure a more pleasant environment for all guests. We apologize for the lack of breakfast amenities; this is not reflective of our standard service. Your feedback regarding the timing of our staff's communication is duly noted, and we apologize for any discomfort caused. We appreciate your candid comments, as they assist us in refining our services. We hope you reconsider and we have the chance to provide you with a more positive experience in the future.Sincerely,Hotel Management

Thank you for sweet email

Thank you for sweet email

Thank you

Thank you for sweet email

Dear Guest, We are truly sorry to learn about the extremely disappointing experience you had during your stay. Your description of the conditions in the room is entirely unacceptable, and we sincerely apologize for the inconvenience and discomfort caused. We take these matters seriously, and your feedback will be shared with our team to address and rectify the issues you encountered. Please know that this does not reflect our usual standards, and we are committed to providing a clean and comfortable environment for our guests. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Terry, Thank you for taking the time to share your review with us. It's disheartening to read about the issues with the toilet and microwave, and we understand how frustrating this must have been for you. We will address this issue with our maintenance team to enhance the overall guest experience. Apart from these instances, we are pleased that you enjoyed the rest of your stay. Thank you again for telling us about your experience. We look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Benjamin, Thank you for being our valued guest and posting your remarks online. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Suzanne, We are grateful for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Esthefany, Thank you for sharing your concerns and letting us know about the details of your visit. We are truly sorry for the discomfort you encountered. The issues you described are not indicative of our usual standards, and we sincerely apologize for the cleanliness and pest concerns you faced. Although we know this does not change what transpired, we are working with our housekeeping team and pest control provider to inspect the suite you occupied and uphold our commitment to delivering seamless accommodations. Further, we have noted your remarks regarding the breakfast area and will address this promptly to prevent future occurrences. We hope this isolated incident will not prevent you from choosing us again, as we are committed to redeeming your confidence in our hotel.Sincerely,Hotel Management.

Dear Star, Thank you for sharing your thoughts. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Please rest assured that we will make every effort to address these concerns and take appropriate action where necessary to serve you better in the future. We would love the opportunity to make it up to you and hope you will consider returning to our hotel.Sincerely,Hotel Management

Dear Aram, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for. Sincerely,Hotel Management

Dear Serwil, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

Dear Yesenia, It was a pleasure to read your fantastic review of Extended Stay America. We are delighted you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely, Hotel Management

Dear Robert, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Abhishek, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Michael, Thank you for sharing your genuine review about your stay at Extended Stay America. We hope your overall stay was pleasant, if not perfect. We are sorry to hear about your motorcycle being struck in the parking and apologize for any inconvenience caused. We will share this feedback with the appropriate leaders to ensure they are aware of the areas of improvement for achieving guest satisfaction as we aim to provide you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear Filiberto, Thank you for sharing your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We don't encourage illegal activities in and around our premises and work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,Hotel Management

Dear Guest, Thank you for posting a review of your recent stay. We are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention, and we want to let you know we will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Janelle, Thank you for evaluating your stay at Extended Stay America. Seeing your travels bring you back to see us again is excellent. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Kristine, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Matthew, Thank you for taking the time to review your experience with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. Sincerely,Hotel Management

Dear Elena, Thank you for staying with Extended Stay America and sharing your experience with us! We are so pleased you had a great stay and that you loved the convenience of our location. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management