YamilYes, you booked during Semana Santa, so all prices are more expensive, and the resort was 100% full.You checked in early, and we told you the room was not ready, but when the room was ready at 2pm, the staff brought the towels, soap and shampoo to the room. The TV's do not have cable. They are smart TV's and connected to the internet, so you need your own Netflix login, Youtube login, etc...Yes, you parked in the middle of the parking lot so no other cars could get out. You said it would be temporary but did not move the car the whole night, so in the morning, yes they had to ask you to move, as no car in the whole parking was able to get out.Thank you for your review, however you did not mention how much fun you actually had at the hotel.Thank you.

Esto no es una reseña, es una queja.Toda su reseña es sobre nuestra ducha de pared de roca personalizada en nuestras habitaciones estándar. Si no le gusta la ducha o la habitación, tiene la opción de pagar 10 más por nuestras habitaciones más grandes y modernas que tienen duchas con azulejos.Nuevamente, no dejó una reseña, dejó una queja sobre algo que es demasiado exagerado y no real.

Thank you for the great review! Yes we have done a lot of maintenance and updates to the hotel, however they do not begin working until 7:30am. Thank you.

Luis, I'm curious about your 1/5 review, especially since you didn't explain why.We really appreciate reviews that are honest and tell the whole story. It seems like your low score might be because you're upset about something else, like not getting free stuff. But there's so much more to talk about!Why not mention the fun stuff, like how much you enjoyed the rock climbing wall, or hanging out at the swim-up bar? Or how about the cool staff, the fun water slide, and the cold beers?It would be great if you could give us some real feedback. Tell people about the good times you had. This helps everyone – us and future guests.Thanks for thinking about this. We're looking forward to a review that really shows what your stay was like.

Agradezco su reseña, pero me parece que podría estar refiriéndose a un hotel diferente. Es gratificante saber que encontró nuestras camas excepcionalmente cómodas. En cuanto al desayuno, nos enorgullece ofrecer una variedad de 4 opciones gratuitas y 6 de pago, además de la posibilidad de personalizar su desayuno. Es sorprendente escuchar una queja sobre esta oferta, ya que usualmente recibe elogios. Quiero asegurarle que disponemos de abundante hielo para todas las bebidas en nuestro hotel. Todas nuestras habitaciones están equipadas con aire acondicionado. Esto me hace pensar que podría haber un error en su identificación del hotel. Además, nuestro bar permanece abierto hasta las 21:00 horas, no hasta las 19:00 horas, como mencionó.Si su reseña es efectivamente sobre nuestro hotel, me pregunto por qué omitir mencionar la amabilidad de nuestro personal o las numerosas instalaciones que ofrecemos, como la piscina, el bar junto a ella, el tobogán acuático, el parque de skate, la pared de escalada, nuestro gimnasio privado y el parque acuático.Los futuros huéspedes valoran reseñas auténticas y precisas, pues estas ayudan a formar una imagen realista de su experiencia. Aportaciones ficticias o exageradas no benefician a nadie. Agradecemos su atención y esperamos que pueda aclarar estos puntos.

Thank you for the amazing and honest review.

I'm sorry to hear that your experience did not meet your expectations. We appreciate your feedback and would like to address your concerns.Regarding the pool, our property does feature a large pool with water slide and swim up bar.Yes, we do have a birds eye view photo of the resort, and of our splash water park which has a pirate theme, with painted blue water around the ship, in which you can see that part is not real water. This playground is for children, and no adults use it. I am sorry if you were looking forward to it. We have other photos close up of the water park that clearly shows it is paint for the aesthetic of the pirate theme.As for the location, we are situated in San Juan del Sur, offering a serene escape from the busy town center. The road to our property does present a unique experience, and we understand that this might not be ideal for all our guests. We continually strive to improve accessibility and appreciate your input on this matter.The government is currently building the new coastal highway here, so you have around 1km of compacted dirt road, and all cars can pass. It is rainy season but even today, there was no mud at all, just a small 2 inch puddle where the river bed is. However you can drive around the puddle :)We're genuinely sorry to hear about the difficulties you faced with transportation and accommodation. Our team is dedicated to ensuring guest satisfaction, and it seems we fell short in your case. We're taking steps to ensure our night reception is more accommodating for late arrivals.We always recommend not to book accommodation last minute, without planning. The security guard was waiting for you and gave you the key to your room as you arrived after hours.As for other hotels, there is only one other hotel similar to our resort with a pool, water slide, restaurant, etc...any other hotels downtown do not have any of this. We value the feedback from all our guests as it helps us improve our services. We hope to have the opportunity to better serve you in the future.However, I wish your review wasn't this exaggerated and written out of context from a narrow point of view.Thank you.

Thank you for the great review and we look forward for your return!

Melvis. You made this reservation for last October when we closed due to heavy rains. You did not stay with us. I am not sure why or how you are able to write a review as your booking got cancelled. Thank you.

Gracias por tu reseña. Acabamos de salir de la temporada de lluvias y estamos haciendo una renovación completa del hotel como lo hacemos todos los años. Puede que te estés refiriendo a algo de pintura, y al suelo, que estamos pintando y lavando a presión pero que no podemos estar haciendo mientras estemos llenos de estas vacaciones. Me alegro de que haya disfrutado de sus vacaciones, y el resort completo estará en perfectas condiciones dentro de 1 semana.

Es genial que nos haya elegido para celebrar el Año Nuevo, sí, cerramos a las 8:00 p. m. en Año Nuevo para que nuestro personal pudiera irse a casa y disfrutar. Todos nuestros invitados planearon ir a la ciudad a celebrar, por lo que decidimos no extender nuestro horario. Me alegro de que haya disfrutado del complejo. También estamos abiertos hasta las 9:00 p. m. todos los días.

Sí, actualmente estamos pintando y lavando a presión. Hacemos esto todos los años en esta época después de la temporada de lluvias, pero siempre es una batalla porque estamos muy llenos, por lo que nos enfocamos primero en los interiores de las habitaciones y terminamos con las paredes exteriores y los pisos exteriores alrededor de la piscina al final. En 1 semana, todo se verá fresco.

LindseyAbout 1km on the way to the hotel, there are a few puddles. This is a city road, and I am not sure what they are doing, but its summer now and it should be dry soon. We have never had anyone complain about a puddle.Yes, we have 2 villas with 6 beds, but they were not available for the dates you came. Scorpion season has not started yet, and you never told us you saw a scorpion. They are actually pretty cool to see so you got lucky to see one. There was no flooding, now I understand your whole review is exaggerated. Take care.Thank you.

Thank you for the amazing review. We are pleased to know that you understand the roads are part of the city and not part of our resort or the experience we offer. Thank you so much and we look forward to your return.

Thank you for your great review. Yes it is rainy season right now, yesterday also a hurricane just went through. We are 3km from downtown. We are still fairly busy during rainy season, and we make sure the roads are maintained. The river is as deep as a puddle for 360 days of the year. The 5 or so days it is full is because of heavy rains or a hurricane, but we close the resort for those days. Thank you for staying with us.

Thank you for your review, but we would like to know why you rated your experience this way.

Martin, this is your 3rd review. Our resort is very easy to access. The resort has a bar, restaurant, skatepark, gym, skate shop, rock climbing wall, waterslide, waterpark...many things to do.

Thank you for the great review, we look forward to your return!

Thank you for the great review, we look forward to your return.

Thank you for the great review, and awesome photos too!

Yes you did stay and the beds are great!

No, the pillows are new, they are a different type.

Thanks for the great review.

Thank you for the great review, we close the resort in advance if the river is not passable so you have no worries.

Thank you for the amazing review.

Thank you for your review. The case of the internet would be the internet supplier, they are not the best in Nicaragua and stop working every now and then. It works perfectly fine 95% of the time. The skatepark, I arrived in person to find debris as well and had another meeting with the staff to make sure it does not happen again. Turns out our staff member in charge of the skatepark had a week off and no other staff member cleaned it. It has been taken care of already. I am glad you enjoyed your stay and especially our staff! Thank you.

Thank you for the amazing review.

Alain I see that you stayed with us over the holidays when we were super busy. Can you please elaborate more on these details as this is the first we have heard of this. Thank you.

Gracias por hospedarse con nosotros en el Surf Ranch Hotel & Resort.

Gracias por hospedarse con nosotros en el Surf Ranch Hotel & Resort.

Thank you for your stay and your great review, we are glad you had an amazing time!

Thank you for staying with us, and glad you had an amazing time! Thank you.

Dear Guest The new all inclusive menu is almost complete. I agree that the current package price is too little, so we will be raising the prices and quality. This will solve many problems. Our new Ipad system is just about to be set up as well, with the new menu, in the next week.

Dear Guest We have not had this happen before. Out of the 25 other rooms occupied that night, none of the guests had the same experience and everyone had a great time. It is too bad that you could not talk to management and left without talking with us, as we would of fixed the issue immediately and blocked this room off and sent our renovation team over a week to fix it. Guests have stayed in this room since your stay with no complaints, but I will look into it today. Remember we have 4 different room types, so you can always upgrade to different units, we recommend the deluxe condos. Thank you.

Thank you for staying with us and the great review.

Dear Guest To help us, can you please explain in exact details, about what kind of cleanliness you did not enjoy? and the facilities as well? We need the exact details from your perspective. Thank you.

Dear Guest We had to reduce rates during low season, so we needed to get rid of the welcome drinks. We will make sure to update expedia...all of our other websites are updated. The pool is 50,000 gallons, and 4 feet deep, it is one of the largest, if not the largest pool in san juan del sur. It has a swim up bar, multiple seating all around, we do not have a deep end, as we do not want people to drown. Thank you for staying with us.

Gracias para todo :)