Receptie

Beoordelingen van Best Western Americana Inn

2.5 out of 5
Best Western Americana Inn
815 W San Ysidro Boulevard, San Ysidro, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 593 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 267 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 1007 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ubicación
1 nacht verbleven in april 2024
Reactie van Guest Relations op 3 mei 2024
Thank you for your rating and recommendation, we greatly appreciate it! We hope to see you again!

10/10 – Uitstekend

Bernardo Manuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
everything was ok
1 nacht verbleven in april 2024

10/10 – Uitstekend

Imelda

Reisde met familie
Excelente atención
2 nachten verbleven in april 2024
Reactie van Guest Relations op 3 mei 2024
Gracias! We are so happy to hear that you had a wonderful stay and we invite you to return anytime!

10/10 – Uitstekend

Heriberto

Reisde met familie en kleine kinderen
La recepcionista espectacularmente amable y atenta!
1 nacht verbleven in mei 2024
Reactie van Guest Relations op 3 mei 2024
Gracias! We thank you for the compliments about our staff and we are so happy to see that your stay was great! We wish you safe travels and hope that you will return again if you are in our area.

6/10 – Redelijk

Herman

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El desayuno muy poco variado y muy chico el espacio si hay muchos huéspedes
2 nachten verbleven in april 2024
Reactie van Guest Relations op 1 mei 2024
Thank you for your feedback, we appreciate it! we have a room that seats 28 and in the summer months we have additional outdoor seating, but yes we understand that if you are the 29th person and have to wait a minute, it can be an inconvenience, we apologize and ask for undersnding. Thank you!

10/10 – Uitstekend

Lioubov, Boynton Beach

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
1 nacht verbleven in april 2024
Reactie van Guest Relations op 29 apr 2024
Wonderful! We take great steps to ensure that you have a comfortable and restful stay! We are so happy to hear that you did! We wish you safe travels and hope to see you again, if you are ever in our area!

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relations op 29 apr 2024
Gracias! We are very happy to hear that you enjoyed your stay with us and we hope to welcome you back again if you are in the area! We wish you safe travels!

10/10 – Uitstekend

NANCY

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Me gusto mucho la estadia, todo cerca, personal muy atento.
3 nachten verbleven in april 2024
Reactie van Guest Relations op 24 apr 2024
Gracias!! We are so happy that you enjoyed our hotel and location and we especially appreciate your compliments regarding our staff! We wish you safe travels.

8/10 – Goed

Shadia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bien en general
2 nachten verbleven in april 2024
Reactie van Guest Relations op 26 apr 2024
Gracias! We are so happy to hear that you would recommend us and that you enjoyed your stay. We hope that you will return sometime!

10/10 – Uitstekend

Oscar

Zakenreiziger, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Nice place for the price
1 nacht verbleven in april 2024
Reactie van Guest Relations op 24 apr 2024
Yes! Thank you Oscar, we greatly appreciate your business and recommendation! We hope that you will come back on your next trip!

10/10 – Uitstekend

Jaqueline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and big rooms
1 nacht verbleven in april 2024
Reactie van Guest Relations op 24 apr 2024
Thank you! We so appreciate the awesome comments and you patronage!

8/10 – Goed

Etienne, Tustin

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A pleasant surprise.
1 nacht verbleven in april 2024
Reactie van Guest Relations op 22 apr 2024
Thank you! We love hearing that we "surprised" our guests with a more than pleasant stay. Your opinion matters and we are delighted to hear that you had a great time and we hope that you will visit again!

10/10 – Uitstekend

ADRIANA

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
X
1 nacht verbleven in april 2024
Reactie van Guest Relations op 22 apr 2024
Thank you, it is so wonderful to see that your stay was enjoyable. We thank you also for the receommendation and we look forward to seeing you again in your travels.

8/10 – Goed

miryam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in april 2024
Reactie van Guest Relations op 22 apr 2024
Wonderful! We appreciate the recommendation. We wish you safe travels and hope to see you again sometime!

8/10 – Goed

Jake

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relations op 19 apr 2024
Thank you for your rating, we are happy to see that you enjoyed your stay and we hope to welcome you back when you are in the area!

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 12 apr 2024
Thank you for your business and especially for taking the time to recommend us. We greatly appreciate it. We wish you safe travels and hope to welcome you back again sometime!

10/10 – Uitstekend

JUAN GABRIEL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel tranquilo, con estacionamiento y desayuno incluido. Por cierto no había yogurt que hasta en 2 semanas y el encargado de esta área NO era tan amable como el otro personal
1 nacht verbleven in april 2024
Reactie van Jakqlyne Bates, General Manager op 10 apr 2024
Hola Juan,Muchas gracias por su increíble reseña, desafortunadamente el retraso del producto puede estar fuera de nuestro control cuando el fabricante tiene problemas de envío. Dicho esto, acabamos de confirmar la entrega para mañana, lamentamos el inconveniente y esperamos que haya disfrutado de nuestras otras ofertas. También quiero disculparme por cualquier encuentro que no superó sus expectativas, ya que soy el Gerente General y espero brindar un gran servicio a través del liderazgo.Gracias de nuevo y le deseamos un buen viaje y una próxima visita.Comuníquese conmigo a jakqlyne@bwamericanainn.com si desea conversar más, ya que animo sus comentarios para la reflexión.

10/10 – Uitstekend

Aida

1 nacht verbleven in april 2024
Reactie van Guest Relations op 8 apr 2024
Thank you for the great rating and recommendation! We appreciate you!

8/10 – Goed

Steven

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was fine. Area was less than fine
1 nacht verbleven in april 2024
Reactie van Guest Relations op 5 apr 2024
Thank you for your feedback, sometimes the area can be intimidating, however we can assure you that we do not have any issues, if we did, you would see it regularly in our reviews and they do not reflect that at all. We have business travelers as well as families and single people that stay with us and we are safe. We do understand that everyone has a level of comfort and we appreciate you sharing. We hope that you will return if you are ever in our area. Thank you!

10/10 – Uitstekend

Luis Alberto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very gentle staff.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 1 apr 2024
Gracias! We thank you for the wonderful compliments and the recommendation, your business means a great deal to us and we thank you! We wish you safe travels and hope to welcome you back again sometime!

10/10 – Uitstekend

Jocelyn

Positief: Netheid, personeel en service
Front desk girl was very friendly and helpful
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 1 apr 2024
Thank you for your patronage! We appreciate the compliments. We wish you safe travels and hope to welcome you back again sometime.

10/10 – Uitstekend

Josias Alfonso

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 27 mrt 2024
Thank you for your patronage and recommendation. We hope to welcome you back again in your future travels.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s on
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 25 mrt 2024
Thank you for your feedback and rating, we greatly appreciate your buisness and hope to see you again sometime!

2/10 – Ontzettend slecht

Monica B

3 nachten verbleven in maart 2024
Reactie van Guest Relations op 12 apr 2024
Thank you Monica, for your rating, we are very sorry to hear that you did not have a better stay with us and we hope that you were able to speak with our manager to resolve any issues.

10/10 – Uitstekend

JOSE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bien para una noche
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 22 mrt 2024
Thank you! We apprecaite you sharing your feedback and espcially your patronage! We wish you safe travels and hope to welcome you back again!

10/10 – Uitstekend

Salvador

2 nachten verbleven in maart 2024
Reactie van Guest Relations op 25 mrt 2024
Gracias! We Thank you for the great rating ans especially your business. We hope to see you again!

6/10 – Redelijk

Leticia

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The rooms need some updating, carpets are pretty dirty. Dining area inside is so small. Breakfast is probably one of the worst Best Western I've had. The coffee is instant coffee thats already a mixture out of a machine, pretty bad. Staff was nice.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 22 mrt 2024
Thank you for the feedback, we clean our rooms after evey use, we have well over 100 rooms, however we take blocks of rooms and take them out of commission and deep clean them as well as shampoo the carpets, we will check out the room that you stayed in and add it to our list sooner to ensure that our hotel is comfortable and clean. As far as our Coffee, we have complimentary coffee pods in each individual room in single servigs, and for the Breakfast and lobby, we have a Nestle Coffee Dispenser, we have tested it and we feel it is a good product, we really do not hear anything to the contrary, however we are very sorry and understand that we cannot plese everyone, thank you for sharing your experience, it means a great deal to us and we wish you the best in yrou future travels.

8/10 – Goed

Michael, Costa Mesa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a good place for the price the only challenge was the WiFi was spotty and inconsistent not allowing me to get work done.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 22 mrt 2024
Thank you for your feedback, we understand, we do our best to ensure that the WiFi is the best possible that there is out there. Most of the time, we have no issues. We are very sorry that it was spotty, we do hope that you will come back and please let the front desk know about the WiFi if there are ever any issues again. Thank you.

10/10 – Uitstekend

GERARDO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No me gustó que como en la mayoría de los hoteles no realizan la limpieza completa todos los días.
3 nachten verbleven in maart 2024
Reactie van Guest Relations op 20 mrt 2024
Thank you for your feedback. Since the pandemic, as you mentioned many hotels including ours, we want to conserve not only water for the drought always happening in California, but we want to ensure that our workers are safe and that they dont come in contact with so many different people, this was something that the CDC mentioned during Covid, meaning if 1 party is staying for a couple of nights the room should be comfortable and clean from when you checked in, as mentioned before, it limits the exposure to so many different people and it saves on water and electricity and so much more. However, if this is a serious issue or you simply need to have the linens changed, we are happy to take care of this, but please let the front desk know upon check in, as our housekeeping staff is there for a reasonable amount of hours and we do not have them attending to rooms late at night. We can add you to the shedule. We hope this clears things up and we appreciate your buisness as well as your feedback. Thank you!

10/10 – Uitstekend

Jose

1 nacht verbleven in maart 2024
Reactie van Guest Relations op 8 apr 2024
Thank you for your rating and business, we greatly appreciate both!

10/10 – Uitstekend

chunya

1 nacht verbleven in maart 2024
Reactie van Guest Relations op 20 mrt 2024
We greatly appreciate the perfect rating! It is so wonderful to hear that you enjoyed our hotel and were pleased with your stay. We wish you safe travels and hope to welcome you back again!

10/10 – Uitstekend

Milton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Práctico y accesible
3 nachten verbleven in december 2023
Reactie van Guest Relations op 20 mrt 2024
Gracias! Thank you! We agree and love our location and its proximity to the border, Las Americans shopping and freeway close! Thank you for the recommendation. We wish you safe travels and hope to see you again!

10/10 – Uitstekend

Yanet

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Buena ubicación y atención, excelente servicio e incluye desayuno, lo recomiendo
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 20 mrt 2024
Gracias! We thank you for the wonderful compliments about our location, our breakfast, as well as our service, we are so happy to hear that you enjoyed your stay. It matters! We hope to welcome you back again during your travels!

8/10 – Goed

Estela

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 20 mrt 2024
Thank you for the great rating! We appreciate the recommendation. We wish you safe travels and hope to see you again sometime!

10/10 – Uitstekend

edgar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 20 mrt 2024
Thank you! We are happy to hear that you enjoyed our hotel and had a great stay!

10/10 – Uitstekend

Derek

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a great one-night stay here. The property is in good condition, the staff was very friendly and the price reasonable.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 15 mrt 2024
Thank you for the wonderful compliments and especially your patronage and recommendation. We hope to see you again in your travels.

8/10 – Goed

Diego

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
gran valor por el precio
7 nachten verbleven in maart 2024
Reactie van Guest Relations op 15 mrt 2024
Gracias! We are so happy that you were pleased with our pricing. We appreciate you and hope to welcome you back again sometime!

6/10 – Redelijk

angela, corona

1 nacht verbleven in maart 2024
Reactie van Guest Relations op 5 apr 2024
Thank you for your patronage and for sharing your recommendation!

10/10 – Uitstekend

Munir de Jesus, MAZATLAN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Guest Relations op 15 mrt 2024
Gracias! We thank you for taking the time to share your feedback. We greatly appreciate it! We wish you safe travels and hope to see you again sometime!

8/10 – Goed

DIANA, cueramaro

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
la limpieza de las habitaciones es buena, nos dieron la facilidad de hacer el check in antes de la hora establecida, excelente atención por parte de todos los empleados desde la recepción hasta quienes preparan el desayuno. Solo mejoraria la limpieza de las alfombras en las habitaciones, que ya les hace falta un cambio
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 11 mrt 2024
Gracias! Thank you so much for the wonderful compliments, we apologize about the carpets, we clean our rooms regularly between stays and in addition, we shut our rooms down regularly for a deep clean and it is at this time that the carpets are shampooed. We will look into the room you were staying in. Thank you again for the wonderful compliments!

10/10 – Uitstekend

Pablo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 8 mrt 2024
Thank you for the wonderful review, we take great steps to ensure you have a restful stay and we are so happy to hear that you did! We wish you safe travels and hope to see you again sometime.

10/10 – Uitstekend

Diego

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
personal muy aplicado
2 nachten verbleven in februari 2024
Reactie van Guest Relations op 8 mrt 2024
Gracias! We are so happy to hear the compliments about our staff. We appreciate you staying with us and we wish you safe travels and hope to welcome you back again sometime!

10/10 – Uitstekend

manuel fernando, culiacan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 6 mrt 2024
Gracias! We are so happy to hear that you enjoyed your stay, we wish you safe travels and hope to welcome you back again in the future!

8/10 – Goed

Sonia

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
El desayuno poco variado
1 nacht verbleven in februari 2024
Reactie van Guest Relations op 6 mrt 2024
Gracias, Thank you, for your feedback, however for our hotel type and our Brand, the Best Western. We are considered having a pretty good variety, it is not a kitchen where you can order, but rather, a buffet of what our brand says that we offer. Thank you for your business and for sharing. We wish you safe travels and hope that you will stop by again if you are in our area.

2/10 – Ontzettend slecht

Elida k

1 nacht verbleven in maart 2024
Reactie van Guest Relations op 22 mrt 2024
Thank you for your rating and business, it appears that you did not have a great stay and we are very sorry about that, it is our mission to ensure that you have a restful and comfortable stay with us. Please fee free to speak with our manager to resolve any issues. We wish you safe travels.

10/10 – Uitstekend

Mayra

Positief: Netheid, personeel en service en voorzieningen
Un poco ruidoso por la carretera
2 nachten verbleven in februari 2024
Reactie van Guest Relations op 4 mrt 2024
Gracias! We thank you for the feedback, we apologize and hope that you come back and if you do, please just let the manager know that you are a light sleeper, some of our rooms on the other side of the hotel are quieter (we are a large hotel of close to 130 rooms and certain areas are a little more quiet than others.) Gracias!

10/10 – Uitstekend

Rebekah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After getting in much later than expected from the border, we were too beat to make the 4 hour trip home. I quickly booked the best reviewed hotel i could find. I expected a comfortable stay, but i did not expect the level of cleanliness and confort we recieved with this hotel. The rooms and property are gorgeously designed, with close attention to detail. The basic 2 bed room was spacious, and the BEDS!! Those are the most comfortable beds i have slept in. Also, you are not getting the typical, deflated pillows you get with other hotels. These pillows are thick, supportive, and insanely comfortable. Plus, you just cant beat the free hot breakfast and amazing customer service. As a family of 3 with a young child, we definitely would stay again.
1 nacht verbleven in februari 2024
Reactie van Guest Relations op 1 mrt 2024
Wonderful! We are so happy that you and your family had a great stay with us and we appreciate you sharing the great nfo. and recommending us to others. We wish you safe travels and hope to welcome you back again sometime!

10/10 – Uitstekend

Carolina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Guest Relations op 1 mrt 2024
Thank you for the perfect recommendation, we understand that it takes time to share this and we want you to know that not only do we appreciate it, we really also thank you for your business, We understand that you do have a choice and we are so happy that you chose us and we hope to welcome you back again!

10/10 – Uitstekend

Fernanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo súper bien
1 nacht verbleven in februari 2024
Reactie van Guest Relations op 26 feb 2024
Gracias! We wish you safe travels and Please do come bakc to visit!

10/10 – Uitstekend

ROBERT

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is perfect. Very clean and tidy. Nice size room with mini fridge and microwave. Very friendly front desk. Plenty of very lit up complimentary parking.
1 nacht verbleven in februari 2024
Reactie van Guest Relations op 22 feb 2024
Thank you, We take many steps to ensure that you have a very comfortable and restful stay. We are so happy to read, not only the perfect rating, but the wonderful compliments about our hotel and staff! It matters and we will share this with our staff. Again, THANK YOU! For taking the time to share your thoughts as we do appreciate your patronage and we do hope to welcome you back again someday!