4/10 – Matig
Rebecca D., Chicago
3 mei 2025
Negatief: Netheid
Multiple problems with stay
We had multiple challenges with this rental. The management company alerted us that the fireplace would not be in working order just before our stay, sadly. They did offer 150 refund for this issue. When we arrived, there was no propane service to the home, so we could not use the stovetop. BBQ was also broken so we had no way to cook. Cascadia management is incapable the only response I received after multiple calls is "We are coordinating with the local team". A handyman was sent out to service the lack of propane but was unable to fix it, this was clearly his first visit to the home as he asked me for the security codes to access service panels and locked utility rooms. A second person was sent the next day and was again unable to fix it. The gas company arrived after 1.5 days and repaired a faulty regulator- only after more than 15 requests (calls, emails and texts) from us. There are no blinds/shades/curtains on the bedroom and bathroom windows, this was perhaps the most disturbing part of our stay- the complete lack of privacy while bathing/changing/sleeping. One bed frame was assembled incorrectly and sloped at such a steep gradient that it was unusable. The thermometer on the first floor was either broken or locked and controlled remotely by the management company, we had to continually ask for heat to be turned up. Cleanliness could be improved especially sinks and showers. We spent the first 2 seeking help for broken items. Would not recommend.
Rebecca D.
3 nachten verbleven in april 2025