4/10 – Matig
Kathryn
27 sep 2025
Positief: Netheid
Negatief: Personeel en service
Second time at this property and overall, I was very disappointed. I believe the hotel has been under new ownership since I was here last. The corner room was beautiful and spacious- however had a scent of sewage coming out of the toilet spoiling the aromatic value of the entire room. Also, beware of parking cost of $24 per night, not included in the price of the room, this wasn’t the case during my previous visit. I see no reason for charging parking in an open, unsecured lot with no security. When I mentioned it to the hotel front desk when I checked-in, she rudely scoffed “well things change”. Not a pleasant attitude for someone who merely asked why. Later during the night I requested an ice bucket because the room was missing one, male front desk said they would send one to the room “if” they had any left, bothered to call no one while stood there- unfortunately no one bothered to ever come.
The hotel, room, and area is beautiful, yes, peaceful to sit by the lake and watch the ducks… but with the customer service and staff as poor and lacking as it was. It’s not worth returning I no longer recommend this hotel
Kathryn
1 nacht verbleven in september 2025