4/10 – Matig
Kimberly
Reisde met familie
16 aug 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The receptionist was rude. The second we walked in the door, he first thing she said was I need to see your ID. I asked why did I have to fill out all that information online and upload my ID and selfie then? She got defensive and said “oh you pre-registered? You just had to tell me that!” She then proceeded to ask “what is your name? Karen?” Intentional. Maybe. 😂 My name does start with a K. We got there at 3:30 and the room wasn’t ready. Check in is after 3:00. She said they’ll be ready in about 10 minutes but we’ll have clean sheets and pillowcases on the beds and make sure it’s clean for you. My mom jokingly said “Well I should hope so!” So we sat in the lobby to wait and she was standing there the whole time. After about 15 minutes I asked if they were going to call when it was ready and she said “you can go up now if you want” nah. We’ll just sit here with out luggage staring at each other longer. Then we get in the room and I went to use the bathroom and there, on the wall next to the toilet, t looks like someone sprayed diarrhea on the bathroom wall. We went to get the cleaning lady in the hall, and told her. She didn’t speak English but she came and looked. She left and a supervisor came back to ask what the problem was. We thought the visual was self explanatory. No English required. The supervisor saw it and said “S***”. Exactly. Then she went to get the cleaning lady to clean it. She almost got it all. Dirty shower, clogged sink, noisy room.
Kimberly
1 nacht verbleven in augustus 2025
