Een kluis op de kamer, een strijkplank/strijkijzer, gratis wifi

Beoordelingen van SureStay Plus by Best Western Santa Clara Silicon Valley

2.5 out of 5

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 282 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 392 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 201 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1001 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

8,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay for the price, my upstairs neighbors were super loud ,drinking and been stupid from midnight till around 5:00 am, but I'm not going to blame the hotel for that, they can't control guest manners, other than that clean rooms, big tvs, cable, free breakfast, free parking I'll stay again
1 nacht verbleven in april 2024
Reactie van Dean op 17 apr 2024
So sorry to hear about your "neighbors"! If that were to happen in the future, please give us a shout at the front desk and we will resolve the issue immediately. We look forward to your next visit!

10/10 – Uitstekend

Anna

2 nachten verbleven in april 2024

8/10 – Goed

Jose

1 nacht verbleven in maart 2024
Reactie van Dean op 24 mrt 2024
Thanks for taking the time to give a review!

10/10 – Uitstekend

Esther, Los Angeles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
3 nachten verbleven in februari 2024
Reactie van Dean op 14 mrt 2024
Thank you for the great review and we look forward to your next visit!

10/10 – Uitstekend

Dagoberto

Very clean and good service
1 nacht verbleven in februari 2024
Reactie van Dean op 14 mrt 2024
Thanks for the review and the great feedback, we appreciate it! We hope to see you return soon!

4/10 – Matig

Lorena

Positief: Netheid
Negatief: Personeel en service
Reactie van Dean op 14 mrt 2024
Sorry we seem to not met your expectations. I hope we are given another chance.

10/10 – Uitstekend

Eddie

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean and peacefull
2 nachten verbleven in januari 2024
Reactie van Dean op 14 mrt 2024
Thank you for all the love!! We will be happy to have you come back next time you are in the area!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay in Santa Clara
Nice clean hotel, good location with friendly and helpful manager.
1 nacht verbleven in januari 2024
Reactie van Dean op 14 mrt 2024
Thanks so much for the kind words and review. We look forward to your next visit!

10/10 – Uitstekend

Yonas

7 nachten verbleven in januari 2024
Reactie van Dean op 14 mrt 2024
Thanks for the review and we hope to see you again soon!

10/10 – Uitstekend

Toriano

2 nachten verbleven in november 2023
Reactie van Dean op 14 mrt 2024
Thanks for the great review! We will look for you next time!

8/10 – Goed

Helen

1 nacht verbleven in december 2023

6/10 – Redelijk

Stephanie

Reisde met een groep, Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This is more about hotel guests in general - you all realize there are other people in the world, right? Shouting back and forth at 5.45a from the 2nd floor balcony to the car BLASTING music below is disruptive, obnoxious and downright RUDE. Hotel walls are thin. Keep your voices down. Have some consideration. This hotel is also all open, and did not feel terribly secure.
2 nachten verbleven in december 2023
Reactie van Dean op 23 dec 2023
I'm sorry that rude people were at the hotel during your stay. As you can well imagine, it is impossible for the staff to police such behavior. I hope that future stays reflect a more civilized guest compendium.

10/10 – Uitstekend

Matt

1 nacht verbleven in oktober 2023
Reactie van Joe - Night Auditor op 18 nov 2023
Hi MattThank you so much for your 5 star rating to us....it's very inspiring on our part to strive even more to provide top notch customer service always.

8/10 – Goed

Pattriya

Room is comfortable and big
1 nacht verbleven in oktober 2023
Reactie van Joe - Night Auditor op 22 okt 2023
HelloWe are really glad to know that you like our room and we appreciate so much your rating given to us. We happily anticipate you coming back here for your next lodging needs.

8/10 – Goed

Kim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Dean op 18 okt 2023
Thanks for 8 out of 10, we hope to earn more stars on your next visit!

8/10 – Goed

Erica

3 nachten verbleven in oktober 2023
Reactie van Dean op 18 okt 2023
We appreciate you taking the time to review our property, thank you!

10/10 – Uitstekend

Pamela

1 nacht verbleven in oktober 2023
Reactie van Dean op 18 okt 2023
Thanks for all the STARS!!!!

10/10 – Uitstekend

Richard

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was larger than we expected. There were some small chips in the flooring. Service when we had a key not working was quick and efficient.
2 nachten verbleven in september 2023
Reactie van Dean op 18 okt 2023
Thank you for your review and observations, we look forward to hosting you the next time you are in the area as well!

10/10 – Uitstekend

Matthew, Thornton

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very nice and updated. Staff in the office were all very friendly. Solid breakfast as well.
2 nachten verbleven in september 2023
Reactie van Dean op 18 okt 2023
Thank you Matthew, we appreciate the kind words! Please come see us again the next time you are in Silicon Valley!

10/10 – Uitstekend

Denise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was there for a couple nights while spouse was in the hospital so only used to sleep. Bed was comfortable.
2 nachten verbleven in september 2023
Reactie van Dean op 18 okt 2023
Thanks, we think the beds are really comfortable as well! See you the next time you come to town.

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
First stop on our San Francisco trip
great safe hotel, nice people, and best breakfast ever!
3 nachten verbleven in september 2023
Reactie van Dean op 27 sep 2023
Wow, excellent, just what we strive to deliver! Thanks so much for your review and business!

10/10 – Uitstekend

Jakob

5 nachten verbleven in september 2023
Reactie van Dean op 18 okt 2023
Thank you for your great review, we look forward to your next visit!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Dean op 25 sep 2023
Thanks for the review

10/10 – Uitstekend

LIN

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and clean
A rare motel without carpet on floor, it seems much easier to clean for accommodation.
2 nachten verbleven in september 2023
Reactie van Dean op 19 sep 2023
Thanks so much for the review and we hope to see you come back soon!

10/10 – Uitstekend

Christina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and the snacks. We stayed in a wonderful accessible room for my Mother who was in a wheel chair.
1 nacht verbleven in september 2023
Reactie van Dean op 19 sep 2023
We are so glad everything went as you had hoped...until the next time!

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The sleeping room floors need to be wet mopped daily. Floor is a hard surface and collects dust and dirt easily.
2 nachten verbleven in september 2023
Reactie van Dean op 19 sep 2023
Thanks for your input and we will try to make sure to do just as you said, it is an every day thing!

6/10 – Redelijk

Emily, Palmdale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Sophia CSR op 5 sep 2023
Hi Emily,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

10/10 – Uitstekend

Kevin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was affordable and convenient for our needs
1 nacht verbleven in augustus 2023
Reactie van Sophia CSR op 28 aug 2023
Hi Kevin,Thank you for sharing your feedback with us. We're glad to hear that our hotel's affordability and convenience met your needs during your stay. Your satisfaction is important to us, and we're pleased to have provided a positive experience. We hope to have the opportunity to welcome you back in the future and continue to meet your expectations.

4/10 – Matig

Taylor

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Stayed here for the concert weekend and when we got to our room we noticed ants on the floor, pulled back the sofa in the room to see ants surrounding crumbs left under the sofa. Attempted to go to front desk and waited for no one to be at front desk and no bell to ring. We finally went back an hour later and got a hold of someone who thankfully moved us to another room for the night until our original rooms ant problem was resolved the next day. There were crumbs in the new room on the floor as well but thankfully no ants. They also offer “ Complimentary full breakfast. Hot Eggs, Breakfast Meat, Sweet Breads, Juices, Hot Cereal, Coffee.” But there were no eggs or meats available only frozen burritos, sweet breads, juices, coffee, and I believe apples. Quiet area and rooms did the job, but I wouldn’t personally stay there again.
2 nachten verbleven in juli 2023
Reactie van nicole op 4 aug 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Uitstekend

adrian

1 nacht verbleven in juli 2023
Reactie van Dean op 21 aug 2023
Thanks for the great review and we look forward to your next visit!

8/10 – Goed

Catherine

4 nachten verbleven in juli 2023
Reactie van Dean op 21 aug 2023
Thanks for a good review and we are happy to see you the next time you are in the area!

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed for a visit to Santa Clara University. It was easy to walk to the campus from the hotel. It was clean and well run. The staff were courteous and accommodating when we arrived late and needed extra time to check out in the morning. Lots of breakfast options in the morning.
1 nacht verbleven in juni 2023
Reactie van Dean op 3 jul 2023
Thanks so much for staying with us when coming to the campus. Until next time, safe travels!

8/10 – Goed

Barbara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Dean op 3 jul 2023
Thank you Barbara!!!

10/10 – Uitstekend

Sherwin Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location! Great staff!
2 nachten verbleven in juni 2023
Reactie van Dean op 28 jun 2023
Thanks so much for the awesome review!

10/10 – Uitstekend

Cruz Gonzalez

1 nacht verbleven in juni 2023
Reactie van Dean op 11 jul 2023
Thanks for the great review!

10/10 – Uitstekend

Nancy Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The inside of the hotel was remodeled and looked really nice. I didnt like that there wasnt a pool for kids to hang out
1 nacht verbleven in juni 2023
Reactie van Dean op 21 jun 2023
I agree about the pool as that would be a cool amenity...we just don't have the space for it.

10/10 – Uitstekend

Chelsea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Dean op 21 jun 2023
Thanks for the stars!!!

10/10 – Uitstekend

Cruz Gonzalez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Dean op 14 jun 2023
Thanks for the review, see you soon.

10/10 – Uitstekend

Adan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in was quick and easy, property os wel kept
1 nacht verbleven in mei 2023
Reactie van Dean op 5 jun 2023
Thanks for the great review and we look forward to your next visit...

10/10 – Uitstekend

Rumena

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in mei 2023
Reactie van Dean op 5 jun 2023
Thanks!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Great except….
Most of our stay was great. Except in the shower there’s no place/space to put your shower toiletries. You have to put it on the floor and keep bending down to retrieve it. Not great for people with back issues. Please fix it. Otherwise, all seems great.
3 nachten verbleven in mei 2023
Reactie van Dean op 5 jun 2023
Thanks for the review. We do have a rack designed for small toiletries installed in each shower. I'm sorry if you did not find it large enough.

6/10 – Redelijk

Todd, Cedar Park

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Good location, dirty rooms- linoleum floors throughout looked like they hadn’t been mopped in a long time. Thin walls made neighbors’ conversations feel like we were included. Nice staff, simple breakfast.
2 nachten verbleven in mei 2023
Reactie van Dean op 24 mei 2023
Thank you for your perspective and input. We take all comments to heart and hope to exceed your expectations if there is a future stay.

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly and helpful staff. Clean, quiet property
3 nachten verbleven in mei 2023
Reactie van Dean op 24 mei 2023
Awesome, we are so glad to hear you enjoyed your stay as well as found our staff to be friendly and helpful. We look forward to your next stay!

4/10 – Matig

Camille

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The area was really convenient and nice. The only downside was the smoking smell in the shower and the smell of urine in the rest of the room. Floors were not clean. Besides that, the room was okay. Staff is nice and efficient.
2 nachten verbleven in mei 2023
Reactie van Dean op 24 mei 2023
I'm sorry to hear that the room was not to your or our expectation. We take pride in how our rooms are presented and are very disappointed to learn of your observations.

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
friendly staff clean near places of interest.
3 nachten verbleven in mei 2023
Reactie van Dean op 16 mei 2023
Thanks for the great review and hope to see you soon!

8/10 – Goed

SORA

Zakenreiziger
Positief: Personeel en service, comfort kamer
3 nachten verbleven in april 2023
Reactie van Dean op 30 apr 2023
Thanks for the stars!!!

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I come to Santa Clara to visit family every three months and I always stay here because it’s so comfortable and convenient
3 nachten verbleven in maart 2023
Reactie van Dean op 29 mrt 2023
Thank you for your loyalty to our facility and we welcome you every time!

8/10 – Goed

Fyodor

Zakenreiziger, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Satisfied
1 nacht verbleven in maart 2023
Reactie van Dean op 29 mrt 2023
Thanks for the review!

2/10 – Ontzettend slecht

Alexis

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So disgusting will never go there again
1 nacht verbleven in februari 2023
Reactie van DM op 27 feb 2023
Dear Alexis,Thank you for taking time to share your feedback regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.If I can provide any assistance, please don't hesitate to contact us directly.

8/10 – Goed

Janet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet and parking right next to my room. Good Lighting in the bathroom and big mirror. I had problems getting hot water in the shower. Otherwise the utilities were fine.
3 nachten verbleven in januari 2023
Reactie van Joe - Night Auditor op 28 jan 2023
We very much appreciate your good rating given to us and we are glad to know that your stay with our hotel is a pleasant one. Despite the problem you have with the hot water you still provide a good account of your overall experience with us. And that is very kind of you.Thank you