Pillowtop-bedden, een kluis op de kamer, een bureau, een laptopwerkplek
Beschikbaarheid controleren

Beoordelingen van Best Western Plus Wine Country Inn & Suites

2.5 out of 5
Best Western Plus Wine Country Inn & Suites
870 Hopper Ave, Santa Rosa, CA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 324 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 339 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 177 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 89 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 72 van 1001 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Yu Mee

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024

8/10 – Goed

Karen

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The included breakfast was wonderful. Staff was very friendly and helpful. Would have received 5 stars but we kept having issues with the key cards.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Melissa

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very nice! The rooms face a nice courtyard with a pool, grass and a walking path. I travel with my dog so pick hotels based more on that first. I had a ground level room with my own patio to the courtyard so makes it super easy for taking her out for a walk/potty breaks. The room was spacious, modern, and the bed was comfortable. The complimentary hot breakfast was also pretty impressive! I would absolutely stay here again.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Lucien

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very good service and quietness
3 nachten verbleven in april 2024

8/10 – Goed

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Slightly noisy. Workers coming in from work late stood outside talking loudly and making a lot of noise
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Vanessa

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Dispensary right next to the hotel as well as good will behind it. Area is not great. Room is clean and front desk was great. It’s just one night for us so it will do.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uniqueness
1 nacht verbleven in februari 2024
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

10/10 – Uitstekend

Jose

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

8/10 – Goed

Kathryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. We are thrilled that you had a great stay, and we hope to see you again soon.

6/10 – Redelijk

Penny

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Can you hear me?
The phone didn't work. I had to.have the front desk come to get the TV to work. The TV kept turning off and on. Staff friendly. I had to keep calling the front desk on my cellphone.
1 nacht verbleven in januari 2024
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. We are so sorry that you had issues with your phone and television. We appreciate you bringing these issues to our attention. We have corrected the issues and hope that you stay with us again the next time you are in the area.

10/10 – Uitstekend

Moraima

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

2/10 – Ontzettend slecht

Pete

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. If you would be so kind as to contact us and let us know of any specific issues that we may address, we'd appreciate it.Thank you.

10/10 – Uitstekend

Kathy, South Lake Tahoe

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Nice rooms
1 nacht verbleven in januari 2024
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

10/10 – Uitstekend

Ed

4 nachten verbleven in januari 2024
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

8/10 – Goed

Aaron

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. We are thrilled that you had a great stay, and we hope to see you again soon.

10/10 – Uitstekend

Araceli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Todd Anderson op 20 feb 2024
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

10/10 – Uitstekend

Anna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend
We loved our spacious room. It has the feel of home, very clean with great customer service.
1 nacht verbleven in november 2023

8/10 – Goed

Gerald

Positief: Netheid, personeel en service
2 nachten verbleven in december 2023

10/10 – Uitstekend

Claudia

2 nachten verbleven in november 2023

10/10 – Uitstekend

Jane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was helpful and caring. The breakfast included every kind of fresh fruit available and a wide assortment of options. The room was cleaned daily and was immaculate.
3 nachten verbleven in november 2023

8/10 – Goed

Joseph, Seaside

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in november 2023

8/10 – Goed

carolyn

1 nacht verbleven in november 2023

6/10 – Redelijk

Laura

Reisde met familie
Positief: Netheid, personeel en service
City fee / county fee/ tourism fee
4 nachten verbleven in oktober 2023

8/10 – Goed

Carol

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

TANYA

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

8/10 – Goed

Beverly

1 nacht verbleven in oktober 2023

8/10 – Goed

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

8/10 – Goed

Richard

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Responsive staff.
1 nacht verbleven in oktober 2023

8/10 – Goed

Gretchen

1 nacht verbleven in september 2023

8/10 – Goed

John

Reisde met familie
Positief: Voorzieningen
Best breakfast layout that I have seen.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Helene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful gardens surrounding. This lovation met all our needs.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Angelia

2 nachten verbleven in augustus 2023

6/10 – Redelijk

chris

Old building with many different musty smells
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Tessa

Reisde met familie en kleine kinderen
Negatief: Personeel en service
I would like to request a full refund for last nights stay. The person in the room right next to us ( room 237) at 2am started blasting music so loud the walls were shaking. My son and husband were all woken up. I immediately called the front desk they said they would take care of the issues. The music, shouting, slamming doors, and yelling never stopper. I called the front desk again at 3am and said the music, screaming and loud talking still hasn’t stopped. The front desk woman, Shauna, said she was sorry there is nothing she could do. She tried calling the room and knocking on the door they wouldn’t answer. At 3:30am Shauna offered to move myself and my family since the music and screaming never stopped but at that point my whole family was up and exhausted from hardly getting any sleep. I told Shauna I would like a refund since we hardly got any sleep and still nothing had been done about the music. I even told her when we checked out at 4am that the music and yelling was still going on and she said there was nothing she could do. Shauna told me to contact Expedia regarding a refund because I made the reservation though Expedia.
2 nachten verbleven in augustus 2023
Reactie van Todd Anderson op 31 aug 2023
That guest was definitely an issue. Unfortunately it is difficult to control other people, and actually physically removing them takes a bit of time. Please contact me directly. Our sincerest apologies for your experience.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service
Had to be moved to a new room the first night due to ANTS crawling everywhere- floor, desk, nightstand. My stay was for 5 nights. I asked for room service on Monday, no show. Asked again for room service on Tuesday, no show. Asked for room service on Wednesday, FINALLY I received room service.
1 nacht verbleven in augustus 2023

8/10 – Goed

Dluabci

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice quiet spot. Perfect for what we needed.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Beth

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place isn't fancy, but easy parking and free breakfast, along with a reasonable price, make it a good choice. Pet friendly. We were only charged $20 for our small dog, which is definitely more reasonable than other places we've stayed.
1 nacht verbleven in augustus 2023
Reactie van Todd Anderson op 31 aug 2023
We are thrilled that you and your pup had a great stay. Thank you for taking the time to share your experience.We hope to see you again soon.

2/10 – Ontzettend slecht

Susan, Oak Harbor

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am unable to rate my time with them because I never made it to the hotel due to a car accident. They got paid for an unused room.
1 nacht verbleven in augustus 2023
Reactie van Todd op 31 aug 2023
We hope everyone is ok. Hopefully you can make your trip soon.

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

4/10 – Matig

Joseph, Livermore

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room had ants in it. The room also smelled musty or damp. I even left the back sliding door open but I was not able to air the room out.
1 nacht verbleven in augustus 2023
Reactie van Todd Anderson op 21 aug 2023
Our apologies that you were not thrilled with your stay. We do appreciate you taking the time to share your experience so we can remedy the concerns that you mentioned.We hope to see you again the next time you are in our area.

10/10 – Uitstekend

Magda

1 nacht verbleven in augustus 2023

6/10 – Redelijk

Nadya

Positief: Personeel en service
Negatief: Netheid
The breakfast was a good addition. Room- shower floods out onto the floors, a/c in room doesn’t work as effectively.
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Reba

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was there after a surgery and needed a freezer which I requested well in advance. The freezer did not work properly. ANTS everywhere. When brought to management attention, they were rude and recommendt helpful at all. The Manager said there are ants everywhere:( I did mention there are things one can use to control them. As for the freezer I was told non of them would work well. We left a day early but the last day they did bring in another freezer...and it worked. I would never recommend this place and most of all never use Expedia again. I have used them for years. NO compensation was offered. Reba Correia. My cousin took photos of all the ants...not very pleasant have them crawl on you when sleeping...or trying to.
4 nachten verbleven in juli 2023
Reactie van Todd op 8 aug 2023
I am so sorry that you experienced some issues during your stay. I personally spoke to you when you were explaining your issue with the ice. You did not make any mention of ants. We went out and bought a brand new refrigerator for your room. When my maintenance personnel brought the new unit to your room, he pointed out to you that you were putting the ice packs in the refrigerator section and not the freezer section. We left both units in your room, and when we checked later, you told us both were working fine.I'm sorry your stay wasn't as you had hoped, but I'm not sure what else could have been done.Thank you for sharing your experience.

10/10 – Uitstekend

Estefani

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Todd op 8 aug 2023
Thank you so much for sharing, we hope to see you again soon.

10/10 – Uitstekend

Olena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a good stay and budget friendly option
1 nacht verbleven in juli 2023
Reactie van Todd op 8 aug 2023
Thank you so much for taking the time to share your experience We hope you are able to come see us again soon.

10/10 – Uitstekend

Karina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk clerk was very friendly and changed my accommodations after I was mistakenly assigned to a smoking room. I received a free upgrade on the spot. She was super friendly.
1 nacht verbleven in juli 2023
Reactie van Todd op 8 aug 2023
Glad we were able to make you happy and give you an upgrade.

6/10 – Redelijk

Tammy, Cazadero

Zakenreiziger, Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
This property could use some updating. The room #s are hard to see when you're driving around in the dark looking for your room. Carpeting is old and gross, linens are old. I stayed at BW in healdsburg 3 months ago, it was wonderful. This was a disappointment.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Kalynne

Reisde met familie
Positief: Netheid, personeel en service
Easy hotel to get to right off the freeway. Continental breakfast had a lot of great options!
1 nacht verbleven in juli 2023

8/10 – Goed

Deana

Reisde met een groep, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Liked that breakfast was included pool was clean and easy access to wine country. No two night minimum a plus!
1 nacht verbleven in juni 2023