Exterieur

Beoordelingen van NH Collection Plaza Santiago

5 out of 5
NH Collection Plaza Santiago
Avenida Vitacura 2610, Santiago, Region Metropolitana

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 569 van 974 beoordelingen" "
Gastenscore: 8 - Goed. 282 van 974 beoordelingen" "
Gastenscore: 6 - Redelijk. 76 van 974 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 974 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 974 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tom

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2021
Reactie van Miguel Romero op 10 feb 2021
Gracias por dejarnos este valioso comentario Saludos

6/10 – Redelijk

Stephanie

Positief: Personeel en service
Property need remodeling. Restaurant food is awful
5 nachten verbleven in april 2024
Reactie van Stefany Montalva. Guest Relations Manager op 24 apr 2024
Dear Ms. Stephanie,Thank you very much for taking the time to let us know your experience in our hotel, your comments are always helping us to improve and reach one of our main targets: bring memorable experiences to our guests.We will share your feedback with our team in order to take the needed actions to work on your mention concerning our hotel status and the food in our restaurant.We appreciate the time dedicated to let us know about this situations. We hope to have the opportunity to welcoming you back again in our NH Collection Plaza Santiago with a much improved experience.Best regards,

10/10 – Uitstekend

Maria

1 nacht verbleven in maart 2024
Reactie van Stefany Montalva. Guest Relations Manager op 18 apr 2024
Estimada Srta. Maria,Le damos las gracias por habernos enviado su valoración acerca de su estadía en nuestro hotel.Estaremos felices de volver a darle la bienvenida nuevamente en nuestro NH Collection Plaza Santiago y le deseamos una gran semana.Un cordial saludo,

10/10 – Uitstekend

Eric

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel in a good location, beds are very comfortable had the best night sleep in ages. Wish we had more than the 1 night here! Also was walkable to restaurants, would stay at this hotel again
1 nacht verbleven in maart 2024
Reactie van Stefany Montalva. Guest Relations Manager op 17 apr 2024
Dear Mr. Eric,Thank you very much for disposing your time in order to share with us your feedback about your stay in out hotel.We are delighted to know that we were able to enhance your visit in Santiago, reaching your expectations about location, room and rest during the time you were with us.We appreciate your lovely comments which it always help us to keep insipired in order to bring memorable moments to our guests.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you a wonderful week.Warmest regards,

10/10 – Uitstekend

Jacobo, SAN MARTIN

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great hotel, great staff i really enjoyed the upgrade
2 nachten verbleven in maart 2024
Reactie van Stefany Montalva. Guest Relations Manager op 17 apr 2024
Dear Mr. Jacobo,Thank you very much for dedicating us your time in order to give us your feedback about your experience in our hotel.We are so glad to know you liked the room upgrade and our services.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we remain at your disposal for anything you may need in the future.Warmest regards,

10/10 – Uitstekend

Kylie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Five stars, veryyyy nice. Right beside the costanera center.
1 nacht verbleven in maart 2024
Reactie van Stefany Montalva. Guest Relations Manager op 17 apr 2024
Dear Ms. Kylie,Thank you for taking the time to let us know your experience during your stay in our hotel.We are happy we were able to give an extraordinary experience during the time you were with us.Looking forward to welcoming you back in our NH Collection Plaza Santiago very soon!Kindest regards,

10/10 – Uitstekend

Meltem, New York

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location for tours, access to great dining. Comfortable rooms and friendly staff
4 nachten verbleven in maart 2024
Reactie van Stefany Montalva. Guest Relations Manager op 17 apr 2024
Dear Ms. Meltem,Thank you very much for taking the time to let us know your experience in our hotel.We are so happy you have enjoyed our location, dinner, rooms and the service provided by our staff.Your kind mentions bring us energy to try our best day by day.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Un cordial saludo,

10/10 – Uitstekend

Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stay
1 nacht verbleven in maart 2024
Reactie van Stefany Montalva. Guest Relations Manager op 17 apr 2024
Dear Mr. Jose,Thank you so much for taking the time to let us knwo your experience during your stay at our hotel.We are delighted to know that everything was perfect during the time you were with us.Looking forward to welcoming you back again in our NH Collection Plaza Santiago very soon!Kindest regards,

10/10 – Uitstekend

Naji

Zakenreiziger, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Very good location, good foods, clean, service super slow meaning if u order soap, shampoo take for a long time to provided
1 nacht verbleven in maart 2024
Reactie van Stefany Montalva. Guest Relations Manager op 17 apr 2024
Dear Mr. Naji,Thank you very much for taking the time to let us know your experience in our hotel.We are so glad to know that we have reach your expectations about the location and cleanliness.We have taken note concerning the room service waiting time you mentioned in order to improve this point internally with our team.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you an extraordinary week.Kindest regards,

10/10 – Uitstekend

ADAN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
gracias
5 nachten verbleven in maart 2024
Reactie van Stefany Montalva. Guest Relations Manager op 12 apr 2024
Estimado Sr. Adan,Le agradecemos enormemente por habernos disponer de su preciado tiempo para hacernos llegar sus comentarios acerca de su estadía en nuestro hotel.Apreciamos su preferencia y fidelidad en nuestro NH Collection Plaza Santiago, esperamos poder darle una cálida bienvenida muy pronto nuevamente.Un cordial saludo,

8/10 – Goed

Elie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bien
3 nachten verbleven in maart 2024
Reactie van Stefany Montalva. Guest Relations Manager op 11 apr 2024
Dear Mr. Fares,Thank you very much for taking the time to let us know your experience dunrig your stay with us.We are glad to know everything was great during your time with us.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago.Best regards,

10/10 – Uitstekend

Felipe

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in februari 2024
Reactie van Stefany Montalva. Guest Relations Manager op 12 mrt 2024
Estimado Sr. Felipe,¡Gracias por compartir su experiencia con nosotros en nuestro NH Collection Plaza Santiago! Nos llena de alegría saber que su estancia fue completamente satisfactoria y que no encontró ningún aspecto negativo durante su visita. En NH Collection Plaza Santiago nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional en todos los aspectos, y nos complace saber que hemos cumplido con sus expectativas. Agradecemos sinceramente el tiempo dedicado y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable. Un cálido saludo,

6/10 – Redelijk

Francisco T.

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Would have rated this hotel 5 Stars except for 2 problems. Everything was good the first 4 days, then downhill fast. Problem #1, AC stopped working and it was hot and very dry. I had to go to work with my distributor. My Wife went and reported it, they did NOTHING. When I came back I went and complained strongly, took them an hour and a half to get another room ready for us ??? Problem #2, AC in new room ok but the Toilet was not fixed to the floor properly and rocked and rolled as if in an earthquake. Again I was out and my Wife Complanied, Nothing done. I went and asked for the hotel manager,he apologized and said it would be taken care of. Maintenance went to the room and played around for awhile, basically the toilet problem remained thge Same ! Good hotel with maintenance issues. Would I stay here Yes, but, I would check out Immediately if things are not right and I would demand a refund and go someplace else.
7 nachten verbleven in februari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 4 mrt 2024
Dear Mr. Francisco T,Thank you for taking the time to share your feedback with us.We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the problems with the AC and the toilet in your room, as well as the lack of prompt action from our team to address these issues.Please rest assured that we take your comments seriously and have shared them with our maintenance team to ensure that these issues are rectified promptly. We understand the importance of a comfortable and enjoyable stay for our guests, and we regret that we fell short in this instance.We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a much-improved experience. If you would like to discuss your concerns further or if there is anything else we can assist you with, please do not hesitate to contact us directly.Best regards,

6/10 – Redelijk

Rafael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Demoré 30 minutos en el check-out (un domingo a las 12:15). Aunque iba con tiempo, me atrasé para un compromiso importante y tuve que reestructurar mi día.
1 nacht verbleven in februari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 4 mrt 2024
Estimado Sr. Rafael,Lamentamos sinceramente los inconvenientes que experimentó durante su check-out.Es inaceptable que haya tenido que esperar 30 minutos para completar el proceso de salida, especialmente en un momento en que su tiempo era valioso y tenía compromisos importantes que cumplir. Entendemos lo frustrante que puede ser esta situación y nos disculpamos por el impacto negativo que tuvo en su día.Tomamos sus comentarios muy en serio y revisaremos nuestros procedimientos para garantizar que se tomen las medidas necesarias para agilizar el proceso de check-out en el futuro y evitar que situaciones similares vuelvan a ocurrir.Agradecemos su paciencia y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para ofrecerle una experiencia mucho más fluida y satisfactoria.Si hay algo más en lo que podamos ayudarle o si desea discutir sus preocupaciones más a fondo, no dude en ponerse en contacto con nosotros directamente.Atentamente,

10/10 – Uitstekend

Yolanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo muy bien
2 nachten verbleven in februari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 4 mrt 2024
Estimada Srta. Yolanda,¡Gracias por tomarse el tiempo para compartir su opinión con nosotros!Nos complace saber que su estancia fue satisfactoria y que todo estuvo bien durante su visita. Su satisfacción es nuestra máxima prioridad, y nos alegra saber que cumplimos con sus expectativas.Agradecemos sus comentarios positivos y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia excelente en nuestro NH Collection Plaza Santiago.Si hay algo más en lo que podamos ayudarle o si tiene alguna pregunta, no dude en ponerse en contacto con nosotros.Atentamente,

8/10 – Goed

Ninivé

Positief: Personeel en service
bien
3 nachten verbleven in februari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 19 feb 2024
Estimada Srta. Ninivé,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos hubiera gustado saber sobre algún punto de mejora en particular durante su estancia para haberle podido brindar una solución y así alcanzar plenamente sus expectativas.Esperamos tener la oportunidad de volver a darle la bienvenida muy pronto en nuestro NH Collection Plaza Santiago y quedamos a su disposición para cualquier cosa que pudiera necesitar.Un cordial saludo,

6/10 – Redelijk

Christina

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thiscis not a 5 star hotel, maybe a 3. The positive part of our stay was they were able to provide us with early check in to a room, but we cannit confirm is was the category we had paid for, since no receipt was ever provided, but after an overnight flight we took whar was given. Small sofa in room was stained, the faux leather headboard was peeling everywhere, there is a nespresso in the room, but you are provided with 3 free pods per stay. There are times that there are no English speaking staff on shift to answer questions.
2 nachten verbleven in februari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 19 feb 2024
Dear Ms. Christina,Thank you indeed for taking the time to share with us our feedback during your stay with us. Your comments are always helping to improve on our service and facilities day by day.We take note about your comments concerning the experience you had in our hotel, which it does not correspond to our high quality standards that we are use to provide to our guests.We will work on your observations taking the needed actions in order to improve the points you mentioned regarding our service and rooms.Looking forward to welcoming you back again in our NH Collection Plaza Santiago and we remain at our whole disposal for anything you may need.Kindest regards,

10/10 – Uitstekend

SELCUK

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect stay
2 nachten verbleven in februari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 25 feb 2024
Dear Mr. Selcuk,Thank you very much for sharing your experience with us!We are delighted to hear that your stay was perfect and that you enjoyed your time at our hotel. Your satisfaction is our top priority, and we are pleased to know that we met your expectations.We hope to have the privilege of welcoming you back in the future for another perfect stay. If there is anything else we can assist you with, please do not hesitate to contact us.Best regards,

4/10 – Matig

Shekeb

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Not a 5 star hotel. Below average service. Outdated facility.
3 nachten verbleven in februari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 19 feb 2024
Dear Mr. Shekeb,Thank you so much for taking the time to let us know your experience in our hotel.Your comments are constantly helping us to improve and reach one of our main targets: bring memorable experiences to our guests.We will work on your observations in order to improve those points such as service and facilities to prevent from this happening again in the future.Looking forward to welcoming you back very soon in our NH Collection Plaza Santiago and we remain at your whole disposal for anything you may need.Warmest regards,

6/10 – Redelijk

Shekeb

Zakenreiziger
Positief: Voorzieningen
Negatief: Personeel en service
Property at best is a three star from top to bottom. Service is average. Rooms are good. Definitely not a five star as stated. Breakfast was good. Hotel seems to be understaffed.
2 nachten verbleven in februari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 12 feb 2024
Dear Mr. Shekeb,Thank you so much for taking the time to let us know your experience about your experience with us.We regret do not meet our expectations on this opportunity. Further, we have taken note of all the details you have mentioned. We are sorry for any inconvenience this may have caused. We will work internally with our team to prevent this situation from recurring in the future.We hope to welcome you back again in our NH Collection Plaza Santiago, we remain at your whole disposal for anything you may need.Warmest regards,

6/10 – Redelijk

Lynnzi Anne

Positief: Netheid
Air conditioning temperamental - poor staff support for resolution. Bed soooo high in the air - don’t fall out! Breakfast was good. The didn’t have available shuttle to pick me up from airport- and if they DO it’s $40 one way.
1 nacht verbleven in januari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 30 jan 2024
Dear Ms. Lynnzi,Thank you very much for taking the time to let us know your experience in our hotel.We apologize for the inconveniences caused during your stay with us. We will work on your comments in order to prevent this situation from happening again in the future.Looking forward to welcome you back again very soon in our NH Collection Plaza Santiago.Kindest regards,

10/10 – Uitstekend

Anderson Rafael

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 30 jan 2024
Estimado Sr. Anderson,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos llena de emoción saber que nuestro equipo ha sido capaz de brindarle una experiencia memorable.Esperamos volver a darle la bienvenida muy pronto en nuestro NH Collection Plaza Santiago y le deseamos una feliz semana.Un cordial saludo,

8/10 – Goed

Lubi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location,clean room and a good breakast selection. Only downside was the pool and gym being both out of action.
4 nachten verbleven in januari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 30 jan 2024
Dear Mr. Lubi,Thank you very much for taking the time to let us know your experience in our hotel.We appreciate your words concernig our services and we regret do not have our pool and gym available during the time your were with us.We hope to welcome you back again very soon in our NH Collection Plaza Santiago. We will be pleased to assist you with any further request.Kindest Regards,

10/10 – Uitstekend

Luis Antonio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente, el personal muy bien
3 nachten verbleven in januari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 30 jan 2024
Estimado Sr. Luis,Le damos las gracias por habernos enviado su valoración y coentarios acerca de su estadía.Nos alegra haberle podido brindar una extraordinaria y que haya disfrutado de la atención de nuestro equipo.Esperamos brindarle una cálida bienvenida muy pronto en nuestro NH Collection Plaza Santiago.Un cordial saludo,

10/10 – Uitstekend

Asela Pellegrin

3 nachten verbleven in januari 2024
Reactie van Stefany Montalva. Guest Relations Manager op 12 mrt 2024
Estimada Srta. Pellegrin,¡Gracias por compartir su experiencia con nosotros en nuestro NH Collection Plaza Santiago! Nos llena de alegría saber que su estancia fue completamente satisfactoria y que no encontró ningún aspecto negativo durante su visita. En NH Collection Plaza Santiago nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional en todos los aspectos, y nos complace saber que hemos cumplido con sus expectativas. Agradecemos sinceramente sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable. Un cálido saludo,

4/10 – Matig

CARLOS MANUEL

Positief: Comfort kamer
Negatief: Personeel en service
5 nachten verbleven in januari 2024
Reactie van Stefany Montalva. Guest Relations Manager. op 30 jan 2024
Dear Mr. Carlos,Thank you so much for taking the time to let us know your experience during your stay with us.We appreciate the time you have dedicated us and we will work on your score in order to improve.Looking forward to welcoming you back very soon in our NH Collection Plaza Santiago.Warmest regards,

4/10 – Matig

Luis Muñoz

1 nacht verbleven in januari 2024

8/10 – Goed

Luis C

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Boa
5 nachten verbleven in december 2023
Reactie van Equipo NH Collection Plaza Santiago op 6 jan 2024
Estimado Sr. Luis,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Es un placer saber que hemos sido capaces de entregarle una agradable experiencia dentro del tiempo que estuvo con nosotros.Esperamos volver a recibirlo muy pronto en nuestro NH Collection Plaza Santiago.Un cordial saludo,

10/10 – Uitstekend

Santos

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Bien hotel muy cómodo Personal muy lento en recepción y parece que con poca te de cua a de la amabilidad
1 nacht verbleven in november 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 31 dec 2023
Estimado Sr. Santos,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos alegra que le haya gustado la comodidad de nuestras instalaciones, sin embargo, tomamos nota de lo mencionado acerca de nuestro equipo de recepción.Reforzaremos internamente con nuestros colaboradores implementando las medidas necesarias para revertir este punto de mejora.Esperamos volver a recibirlo muy pronto en nuestro NH Collection Plaza Santiago y le deseamos una maravillosa semana.

8/10 – Goed

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reception staff on arrival were excellent. I wish I had taken the young ladies name to give her a recommendation. Breakfast is excellent. Rooms need a bit of a lift but other than that , good friendly staff everywhere. Great location . Good three night stay. 👍😁
3 nachten verbleven in november 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 23 nov 2023
Dear Mr. Paul,Thank you so much for taking the time to let us know your experience in our hotel.We are delighted to know that our team was able to give you an extraordinary experience during your stay, highlighting our front desk team and breakfast.Your comments bring us energy and joy to keep on going on our daily basis.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Warmest regards,

8/10 – Goed

Alejandro

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Nothing to add
6 nachten verbleven in november 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 23 nov 2023
Dear Alejandro,Thank you so much for taking the time to let us know your experience in our hotel. Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago. Kindest regards,

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service
No recommendation
Location is good. Hotel is nice. Staffs are uncommon cold.
2 nachten verbleven in september 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 6 okt 2023
Dear guest, Thank you so much for taking the time to let us know your experience in our hotel.We appreciate your comment concerning the service provided by our staff. We will work internally in order to prevent this situation from happening again in the future.Your feedback is always helping us to improve our service and be able to bring you an extraordinary experience.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago.Kindest regards,

10/10 – Uitstekend

Alicia E

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very good experience and location
the hotel in general was really good. the attention was really friendly and fast. everything was excellent. the hotel location is excellent, right in front of the Sky Center Mall. i'll recommend it 100%
dinner at restaurant
Room view
4 nachten verbleven in september 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 6 okt 2023
Dear Ms. Alicia,Thank you so much for taking the time to let us know your experience at our hotel.We are so happy we were able to give you an extraordinary experience during your stay.Your words bring us energy and joy to keep on going through this path of excellence.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Kindest regards,

10/10 – Uitstekend

Engel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 23 nov 2023
Dear Mr. Engel,Thank you so much for taking the time to let us know your experience in our hotel. We are glad to know that we were able to give you an extraordinary experience during the time you have been with us.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago. Kindest regards,

4/10 – Matig

Ricardo

Negatief: Netheid, personeel en service
3 nachten verbleven in september 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 20 sep 2023
Estimado Sr. Ricardo,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos hubiera gustado saber de algún inconveniente durante su estadía para así poder darle una solución oportuna durante el tiempo que estuvo con nosotros. Lamentamos cualquier inconveniente ocasionado.Esperamos tener la oportunidad de darle la bienvenida nuevamente en nuestro NH Collection Plaza Santiago.Un cordial saludo,

6/10 – Redelijk

Luis

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
Our visit to Santiago was amazing and we had a great time staying at your property. Please send our thank you to Juvenal who was such an amazing staff member and made us feel welcomed every time we stepped in the door and saw him working. He was one of our highlights during our stay at NH Plaza Santiago.
5 nachten verbleven in augustus 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 20 sep 2023
Dear Mr. Luis,Thank you very much for taking the time to let us know your experience in our NH Collection Plaza Santiago.We are so excited to know that Juvenal was able to bring you an extraordinary experience and make you feel welcome during the time you were with us.Your kind words motivate us give our best on our daily basis.Looking forward to welcome you back again very soon in our NH Collection Plaza Santiago.Warmest regards,

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The indoor pool was closed :( but that was okay. The breakfast was amazing!
4 nachten verbleven in september 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 20 sep 2023
Dear Mr. Daniel,Thank you so much for taking the time to let us know your experience in our hotel.We are delighted to know that you have enjoyed your stay and the breakfast has accomplished excellent results.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you a wonderful week.Warmest regards,

10/10 – Uitstekend

Ana Flora

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente localização e instalações.
Hotel muito bom, localização excelente! Pedimos andar alto e o recepcionista nos conseguiu um quarto no 19o andar com vista para as Cordilheiras! Espetacular! Uma coisa que também gostei é que possuíam um secador de cabelos decente no quarto, diferente dos modelos comumente oferecidos em outros hoteis. Ficamos muito satisfeitas! Único ponto é que eles fazem a cortesia de servir um pequeno café da manhã para quem precisa sair para passeios antes das 7h da manhã (a partir das 5h), só que não há ninguém para atender, então não tinha copos, e estava um pouco bagunçado/ sujo o local.
2 nachten verbleven in augustus 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 10 sep 2023
Prezada Sra. Ana,Agradecemos por compartilhar conosco seu valioso feedback e comentários sobre sua estada em nosso hotel, que nos ajudam a melhorar a cada dia.Ficamos felizes por termos atendido a todas as suas necessidades durante sua estada conosco e por termos lhe proporcionado uma experiência memorável.Esperamos recebê-lo novamente em breve em nosso NH Collection Plaza Santiago e lhe desejamos uma semana feliz.Com os melhores cumprimentos,

6/10 – Redelijk

Lilian

2 nachten verbleven in augustus 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 20 sep 2023
Dear Ms. Lilian,Thank you very much for taking the time to let us now your experience in our hotel.Your score is always helping us to improve and bring you a memorable experience.Looking forward to welcome you back again very soon in our NH Collection Plaza Santiago.Warmest regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 21 aug 2023
Estimado huésped,Muchas gracias por habernos dedicado su tiempo para compartirnos su valoración y comentarios acerca de su reciente experiencia en nuestro hotel.Nos llena de orgullo saber que nuestro equipo ha sido capaz de brindarle una experiencia memorable durante el tiempo que estuvo con nosotros.Esperamos volver a recibirlo muy pronto nuevamente NH Collection Plaza Santiago.Un cordial saludo,

8/10 – Goed

Markus

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bis auf die mässig freundlichen Türsteher/in alles sehr gut: Lage, Zimmergrösse, Sauberkeit und Sicherheit.
3 nachten verbleven in augustus 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 21 aug 2023
Sehr geehrter Herr Markus,Wir danken Ihnen, dass Sie sich die wertvolle Zeit genommen haben, uns Ihre Meinung mitzuteilen.Wir freuen uns, dass Sie von unserer Lage und Zimmergröße profitieren konnten und dass unsere Sauberkeit und Sicherheit zu Ihrer Zufriedenheit waren.Ihre Worte motivieren uns, unseren Service jeden Tag weiter zu verbessern.Wir hoffen, Sie bald wieder in unserem NH Collection Plaza Santiago begrüßen zu dürfen.Ein herzlicher Gruß,

6/10 – Redelijk

Lorraine, Miami

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
NH Collection hotels are supposed to be one of the premium category hotels in the NH group and unfortunately this one does not live up to the expectations. The hotel is dated and needs up keeping. The top sheet on the bed was torn, one of the headboards had nicks of material missing, the bathroom had visible mildew and the sink drain did not run properly. That said it sits in a great location, with a mall, restaurants and public transportation at hand. The breakfast was very good, covering plenty of options and staff was friendly and very accommodating.
2 nachten verbleven in augustus 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 21 aug 2023
Dear Ms. Lorraine,Thank you very much for taking the time to let us know your experience in our hotel, your comments are constantly helping us to improve and reach one of our main targets: bring memorable experiences to our guests.Further, we have taken note of all the details you have mentioned. We are sorry for any inconvenience this may have caused. We will work internally with our team to prevent this situation from recurring in the future.Looking forward to welcoming you back again in our NH Collection Plaza Santiago, we remain at your whole disposal for anything you may need.Kindest regards,

10/10 – Uitstekend

Anabela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente
Hotel maravilhoso ! Lugar fantástico! Do lado quase do SKY Vários restaurantes por perto ! Região super segura ! Super recomendo !!!
5 nachten verbleven in augustus 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 17 aug 2023
Prezada Srta. Anabela,Agradecemos imensamente o tempo gasto para nos enviar sua avaliação e comentários sobre sua recente estadia em nosso hotel.Estamos contentes que tudo tenha sido de sua total satisfação durante o tempo que esteve conosco, principalmente a proximidade de pontos turísticos de interesse e a segurança do setor.Esperamos recebê-lo de volta ao nosso NH Collection Plaza Santiago muito pronto!Com os melhores cumprimentos,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel muito bem localizado, atravessando a rua do Costanera Center. Atendentes muito prestativos e educados, sempre! Tivemos um problema logo na chegada quanto à privada não estar funcionando, mas que foi resolvido prontamente assim que comunicado ao staff! Excelente hotel, recomendo!
4 nachten verbleven in juli 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 3 aug 2023
Bom dia prezado hóspede,Obrigado por dedicar seu tempo para nos dar seu valioso feedback e comentários sobre sua estada em nosso hotel.Ficamos felizes que, apesar das complicações, pudemos lhe proporcionar uma experiência extraordinária, oferecendo um excelente serviço de nossa equipe.Suas palavras são muito importantes para nós e nos motivam a continuar a fazer o nosso melhor diariamente.Esperamos recebê-lo novamente em breve em nosso NH Collection Plaza Santiago.Com os melhores cumprimentos,

10/10 – Uitstekend

Daniela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 31 jul 2023
Estimada Srta. Daniela,Le damos las gracias por hacernos llegar su valoración y comentarios acerca de su estadía en nuestro hotel.Nos llena de emoción saber que su experiencia con nosotros haya sido de su total satisfacción.Esperamos con ansias volver a darle la bienvenida muy pronto en nuestro NH Collection Plaza Santiago.Un cordial saludo,

10/10 – Uitstekend

Rogerio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente hotel, localização privilegiada perto de metrô e do shopping costaneira, somente atravessar a avenida. Hospitalidade e conforto. Recomendo
2 nachten verbleven in juli 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 31 jul 2023
Estimado Sr. Rogerio,Obrigado pelo seu feedback e comentários sobre a sua estadia no nosso hotel.Estamos muito felizes por saber que pôde aproveitar a nossa localização para visitar as diferentes atracções turísticas próximas, incluindo o miradouro da SKY Costanera do shopping Costanera Center. As vossas palavras encorajam-nos certamente a continuar neste caminho de excelência e a dar o nosso melhor no dia-a-dia.Aguardamos ansiosamente para lhe dar novamente as boas-vindas em breve na nossa NH Collection Plaza Santiago.Com os melhores cumprimentos,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Mal habilitado para huéspedes que llegan en auto
1 nacht verbleven in juli 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 27 jul 2023
Estimado huésped,Le agradecemos por disponer de su valioso tiempo para hacernos llegar su valoración y comentarios acerca de su estadía en nuestro hotel.Tomamos en cuenta lo que nos menciona acerca del estacionamiento, sus valiosas palabras nos ayudan a mejorar día a día y así cumplir uno de nuestros principales objetivos: crear experiencias memorables a nuestros huéspedes.Esperamos darle la bienvenida muy pronto nuevamente en nuestro NH Collection Plaza Santiago y le deseamos un feliz transcurso de semana.Un cordial saludo,

8/10 – Goed

Chao

Positief: Netheid
Reactie van Stefany Montalva. Guest Relations Manager. op 27 jul 2023
Dear Mr. Shen,Thank you so much for taking the time to let us know your experience in our hotel.Looking forward to welcoming you back again in our NH Collection Plaza Santiago and we wish an excellent week.Warmest regards,

10/10 – Uitstekend

PABLO ALEJANDRO

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 17 jul 2023
Estimado Sr. Pablo,Le damos las gracias por hacernos llegar su preciada valoración acerca de su experiencia en nuestro hotel.Su evaluación nos motiva y nos da energías suficientes para seguir transitando por este camino de excelencia.Esperamos volver a recibirlo muy pronto en nuestro NH Collection Plaza Santiago y le deseamos una feliz semana.Un cordial saludo,

10/10 – Uitstekend

Ruben

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy comoda, la cama estaba perfecta para mi, amplia, tenia tambien plancha y accesorios necesarios
1 nacht verbleven in juli 2023
Reactie van Stefany Montalva. Guest Relations Manager. op 11 jul 2023
Estimado Sr. Ruben,Le damos las gracias por habernos dedicado parte de su tiempo para hacernos llegar su valoración y comentarios acerca de su estadía en nuestro hotel.Nos causa mucha alegría saber que ha disfrutado de la comodidad de nuestras camas y demás artefactos disponibles de la habitación.Sus comentarios nos dan la energía necesaria para continuar por este camino de excelencia y nos motivan a seguir con una gran actitud.Esperamos con ansias volver a darle la bienvenida en nuestro NH Collection Plaza Santiago.Un cordial saludo,