Hello Ms. Amanda, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Dear Yuri,Thank you for sharing your thoughts about your recent stay with us. We're glad to hear you appreciated our contactless check-in system, which we've implemented to provide a modern and convenient experience for our guests.We understand that not everyone may be accustomed to this approach, which is why we offer each guest over 24 hours to sign their registration card online. We do recognize that leaving it until the last minute can sometimes be challenging for guests eager to settle in quickly, and we appreciate your understanding in this regard.Regarding our room rates, we strive to offer competitive prices in the beautiful location Saratoga Springs, NY. We completely understand that prices can vary significantly depending on the neighborhood. We believe our boutique hotel provides excellent value for money, especially considering the quality of service, amenities we offer and location. We apologize if this was not reflected in your experience, and we welcome any further feedback you may have on this matter.As for our vintage modern room style, we understand that it may not be to everyone's taste. However, we have carefully curated our rooms to blend vintage charm with modern comforts. The vintage lamps attached to the bed headboards are one example of this, providing a convenient solution for nighttime reading without having to fumble in the dark.We regret that you did not bring your concerns to our attention while you were staying with us. Our team is always available to assist as we are a contactless check in with 24 hour support and we would have been more than happy to help address any concerns you had.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

Hello Mr. Edward, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Hello Mr. Joseph, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Dear Crystal,I hope this message finds you well. I would like to personally thank you for taking the time to provide your valuable feedback on your recent stay at our hotel. Your comments are genuinely appreciated, as they assist us in our ongoing efforts to enhance the quality of our services. I will personally be looking into finding an opportunity to offer other types of coffee during a stay. We thank you for allowing us to serve you.

Hello Mr. Marc, We thank you for your feedback.We provide a modern texting system with a real-person available for all guests 24 hours, 7 days of the week, this is stated in your confirmation letter when you book your stay. We don't have any records at all during your stay of you having any type of dissatisfaction. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. Best Regards, The Brentwood Hotel.

Hello Miss Tamara, We thank you for your feedback.We provide a modern texting system with a real-person available for all guests 24 hours, 7 days of the week. We don't have any records at all, during or after your stay of you having any type of dissatisfaction. Our rooms are made in a minimalist yet modern feel, we also do provide all types of services from complimentary bike rentals, romantic date night packages and amazing pet stays. During the winter, the entire city of Saratoga Springs is forced to either close or shorten their business hours due to the weather, however during your stay our bar was open and running in normal business hours, we are saddened to hear you missed meeting the fabulous Farrier Bar. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. Best Regards, The Brentwood Hotel.

Thank you so much for your inspiring and kind feedback. It is an honor to have the opportunity in serving you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Hello Miss Lori, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Hello Miss Melissa, Thank you so much for your inspiring and kind feedback. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

This has absolutely left us dancing in the rain.... We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. It is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Dear Carrie,I hope this message finds you well. I would like to personally thank you for taking the time to provide your valuable feedback on your recent stay at our hotel. Your comments are genuinely appreciated, as they assist us in our ongoing efforts to enhance the quality of our services.I want to extend our sincere apologies for any disappointment you may have experienced during your stay. It is our aim to ensure that our guests enjoy a comfortable and pleasant experience, and we fell short of your expectations in some respects.I understand that the absence of a traditional lobby and the layout of our property may have come as a surprise, we are so sorry you may have missed the text with the code to open your door expressing we are contactless. Your feedback regarding the hotel's layout is helpful, and we will work on improving the clarity of our online descriptions to better represent our accommodations.We are delighted to hear that you found our location, adjacent to the racetrack, to be a positive aspect of your stay. Providing a convenient location is one of our priorities, and we are pleased that it was beneficial to you.We appreciate your comments about our pet-friendly policies, and I am glad to hear that we were able to accommodate your pet's needs with the provision of bowls. Ensuring a comfortable stay for both our human and furry guests is important to us.I am sorry to learn about the oversight in cleaning related to the hair in the shower. This is certainly not the level of cleanliness we aim to provide, and I will be addressing this issue with our housekeeping team to ensure such oversights are minimized in the future.Your positive comments about the room itself, the quality of the beds, and the bedding are encouraging. We strive to offer a comfortable and inviting atmosphere for our guests.I understand that you were expecting a more traditional hotel experience, and I apologize that our property did not meet those expectations. We appreciate your feedback, which is instrumental in our continuous improvement.If you ever decide to stay with us again, I assure you that we will do our utmost to provide you with an improved experience. Your comments are invaluable to us as we work to better our services.Thank you for choosing Brentwood Hotel, and we look forward to the possibility of welcoming you back in the future.

Hello Carrie, We thank you for your feedback. We don't have any records in your stay of you having any dissatisfaction what so ever. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. Best Regards, The Brentwood Hotel

This is so wonderful to hear... you left us dancing in the rain! Thank you very much. We try to go over and beyond the call of duty for all our guests. It is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. It's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. We can not wait to have you and your pup stay with us again. Have a beautiful day and come back soon!

Hello Mr. Alex, We thank you for your feedback. We don't have any records in your stay of you having any dissatisfaction. We would have hope you would have brought any and all concerns while you were in-house. Thus, giving us the opportunity in making your stay a more enjoyable one. We hope you give us another chance and allow us the honor to serve you once more. Best Regards, The Brentwood Hotel

Wow, Wow & Wow you have us dancing and smiling, we are extremely thankful to you for choosing and allowing us the honor to serve you. We appreciate your feedback and will be certainly sharing it with all of our staff.

We are humbled, honored and extremely thankful to you for your feedback and compliments. It is with hearts of joy we thank you for allowing us to serve you.

We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

We appreciate the opportunity and privilege you allowed us to serve you. We will review the items you noted and share with management.

This is music to our ears! We know you have choices in your hotel stay, we are very thankful to you for choosing and allowing us to serve you.

This is so wonderful to hear... you left us dancing in the rain! Thank you very much. We try to go over and beyond the call of duty for all our guests. It is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. It's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. We can not wait to have you stay with us again. Have a beautiful day!

We are humbled, honored and extremely thankful to you for your most wonderful compliments. It is with hearts of joy we thank you for allowing us to serve you.

We know you have choices in your hotel stay, we are very thankful to you for choosing and allowing us to serve you.

Dear Slade,I hope this message finds you well, and I want to start by expressing my sincerest gratitude for choosing Brentwood Hotel for your recent stay. We deeply value your patronage and appreciate the opportunity to serve you as one of our esteemed guests.I have received your feedback regarding your recent experience at our hotel, and I am genuinely sorry to hear that it did not meet your expectations. Please accept my heartfelt apologies for any inconvenience or disappointment you may have experienced during your stay. Your feedback is invaluable to us as it allows us to identify areas where we can improve and enhance our guest experience.I understand that one of the areas of concern was related to our bar facilities. We take your comments seriously, and I would like to clarify some details about our bar and its operating hours. As you mentioned, the bar is located adjoining the building. We take pride in offering a relaxing atmosphere for our guests to unwind and enjoy a refreshing drink.However, it appears there might have been some confusion regarding our bar's operating hours. We always strive to provide accurate information to our guests, and I apologize if there was any discrepancy between what was advertised online and the actual operating hours. We will certainly review our online listings to ensure they accurately reflect our bar's hours of operation.Regarding the nearby Horseshoe bar across the street, I understand that this may have caused some confusion during your stay. While we are not affiliated with the Horseshoe bar, we are committed to providing our guests with information about local attractions and amenities to enhance your overall experience. I apologize if there was any misunderstanding in this regard.Your feedback is incredibly important to us, and we thank you for your business.

This is so wonderful to hear... you left us dancing in the rain! Thank you very much. We try to go over and beyond the call of duty for all our guests. It is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. It's truly rewarding when a guest recognizes our efforts and takes the time to say thank you. We can not wait to have you stay with us again. Have a beautiful day!

Thank you very much. We try to go over and beyond the call of duty for all our guests. It is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

Thank you for choosing and allowing us to serve you. It was a true honor to have you stay with us.

You left us dancing in the rain..... this is so wonderful, thank you and please come back soon.

We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. We have informed our guest service agents and department about your survey response choices. They have asked me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

You left us dancing in the rain..... this is so wonderful, please come back soon.

We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Thank you for choosing and allowing us to serve you. It was a true honor to have you stay with us.

We thank you for sharing and allowing us the honor to serve you.

We thank you for sharing and allowing us the honor to serve you.

We thank you fr taking your most valuable time to share with us on your stay, we know you have choices in your of sleeping accommodations, it is an honor from you choosing us in allowing us the privilege to serve you. thank you for the choices you made from choosing us. Have a blessed fantastic day.

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all of our guests. I have informed our guest service agents about your compliments from the survey choices. They said thank you, it is truly an honor to have the opportunity to serve you.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts, and takes the time to say thank you.We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.Again, let me thank you for your response. We’re committed to total guest satisfaction, and we look forward to your next visit.

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your comments about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. I have informed our guest service agents about your compliments; they have asked me to say thank you it is an honor having the opportunity serving you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. But it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.Again, let me thank you for choosing us. We’re committed to total guest satisfaction, and we look forward to your next visit.

On behalf of our hotel staff, I am writing to let you know how delighted we are to receive your most excellent comments about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all of our guests. I have informed our guest service agents about your compliments, they have asked me to say thank you it is an honor having the opportunity serving you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately access the quality of the accommodations and services we provide.Again, let me thank you for choosing us. We’re committed to total guest satisfaction, and we look forward to your next visit.

Thank you for the honor and privilege in choosing us for your sleeping accommodations. We appreciate your business and thank you specially

Word's are inadequate to express the joy and happiness you have brought to our Amazing staff. We are very thankful, pleased and honored in having the privilege to serve you. We look forward to seeing you again soon.

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all of our guests. I have informed our guest service agents and department about your compliments. It is an honor to have the opportunity in serving you and your group. It is wonderful to know your friends enjoyed their stay. We will continue to make upgrades as you return next year.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts, and takes the time to say thank you.We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.

Thank you for choosing and allowing us the honor to serve you. Have a fantastic day, see you again.

Thank you Shyna! It was a pleasure having you with us at The Brentwood!

Thank you for the kind words and being such a wonderful guest! I look forward to having you back at The Brentwood with your full crew!

Thank you Sandra!

Hi Amanda, We're sorry to hear that your stay was less than perfect. The room you stayed in is our handicapped accessible room which necessitates a smooth transition into the shower for those with reduced mobility and is not our standard shower. We will take a look at the shower today, and wish that we were made aware of your issues during your stay as we're quick to respond and fix concerns, as we did with replacing your space heater and fixing the outlet. We hope to have another opportunity to delight you on a future stay!

Thank you for the great review! We hope to see you again on your next trip to Saratoga Springs!

Thank you for the great review! We hope to see you again on your next trip to Saratoga Springs!

Thank you for the great review! We hope to see you again on your next trip to Saratoga Springs!

Thank you Erica! We hope we'll see you again on your next trip to Saratoga Springs!