Exterieur

Beoordelingen van Comfort Inn & Suites Saratoga Springs

2.5 out of 5
Comfort Inn & Suites Saratoga Springs
17 Old Gick Rd, Saratoga Springs, NY

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 391 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 362 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 130 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 1000 beoordelingen" "

8,2/10

Netheid

9,0/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Eileen McDonough

Reisde met familie
Positief: Personeel en service
The staff was great. The property was not. It was still being renovated. The lobby was not open. The elevator did not work. The halls were dirty. Not worth the over $200 we paid for one night. Would not recommend. The staff was great but not a great hotel. Over priced and not worth the money.
1 nacht verbleven in mei 2024
Reactie van Nikki op 14 mei 2024
While I'm happy to hear the staff was great during your stay, I sincerely apologize for the inconvenience the renovations had during your stay. We are trying hard to minimize the impact to our guests. We are hopeful that renovations will be wrapped up within the next few weeks. I hope you will book with us again once it is complete. We would love the opportunity to properly host you next time you visit Saratoga Springs.

8/10 – Goed

James

Positief: Personeel en service
Nice
1 nacht verbleven in april 2024
Reactie van Nikki op 3 mei 2024
Thanks for staying with us. We appreciate the review!

8/10 – Goed

Nancy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was what we wanted--away from a conference. Perfect!
2 nachten verbleven in april 2024
Reactie van Nikki op 29 apr 2024
Thanks for staying with us. We appreciate the feedback, hope to see you again soon!

8/10 – Goed

Jack

Reisde met partner
Comfortable and always get a king size bed.
2 nachten verbleven in april 2024
Reactie van Nikki op 28 apr 2024
Thanks for your review. We appreciate the feedback!

10/10 – Uitstekend

Alain

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Facile d’accès et à moins de 10 minutes du centre-ville de Saratoga.
2 nachten verbleven in april 2024
Reactie van Nikki op 23 apr 2024
Thank you for the great review! Hope to see you again on your next trip to Saratoga Springs!

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location
1 nacht verbleven in maart 2024
Reactie van Nikki op 30 mrt 2024
Thanks for your review! We are happy to hear you enjoyed your stay and found the location was in close proximity to many local businesses and attractions. We hope to see you again soon!

10/10 – Uitstekend

Jared

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing people
Incredible customer service, we even had forgotten an expensive diamond necklace and panicked when we realized about an hours’ drive away. The reception found the necklace and kept it safe for our return. Great experience in every way and bless their hearts for securing this important piece for us.
1 nacht verbleven in oktober 2023
Reactie van Nikki op 13 okt 2023
Thanks for staying with us. We appreciate the great feedback and will share this with our team! Hope to see you again in the future!

10/10 – Uitstekend

Rina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Nikki op 13 okt 2023
Thanks for staying with us, we appreciate the great feedback!

4/10 – Matig

Jon

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Noisy construction
2 nachten verbleven in oktober 2023
Reactie van Nikki op 7 okt 2023
We apologize you were un-happy with your stay. We are working very hard to minimize guest impact during renovations. Thanks for staying with us, we appreciate your feedback.

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
No blackout curtains. Light from outdoor lamps shine in as does the early morning sun. Room was neat and clean but obviously well worn and old.
1 nacht verbleven in september 2023
Reactie van Nikki op 22 sep 2023
Thanks for staying with us, we appreciate your feedback.

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean spot
1 nacht verbleven in september 2023
Reactie van Nikki op 4 sep 2023
Thanks for staying with us, we appreciate the feedback!

10/10 – Uitstekend

Steve

Reisde met een groep
Maya at the front desk was wonderful - thank you Maya!!
1 nacht verbleven in september 2023
Reactie van Nikki op 2 sep 2023
Thanks for staying with us, I will make sure to forward this to Maya! We appreciate your feedback!

6/10 – Redelijk

Jack

Reisde met partner
The motel was in need of updates. Everything looked like it was cheap when new and no longer new.
1 nacht verbleven in augustus 2023
Reactie van Nikki op 1 sep 2023
I apologize we were not able to exceed your expectations during your stay. We are currently in the middle of full renovations of the property. All guest rooms will be fully updated. Thanks for your feedback.

4/10 – Matig

Christine

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Wifi kept dropping. A/C is very noisy. Toilet took 5 minutes to fill up. Room was very musty. However, the location is convenient for many activities. The are in the middle of a renovation so maybe some of these issues will be resolved.
2 nachten verbleven in augustus 2023
Reactie van Nikki op 26 aug 2023
We're sorry to hear you were un-happy with your stay. We are excited to say all of our guest rooms are being renovated and will be brand new. I hope we get a chance to host you properly in the future. Thanks for your feedback.

10/10 – Uitstekend

Steven

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Off to the races
We were very pleased with our stay at Comfort Inn at Saratoga Springs. The cost was reasonable, considering it was the heart of racing season. This was our 3rd stay at this hotel. The desk staff are very friendly and welcoming. Fortunately/unfortunately, they were in the middle of a large renovation. Although this had no effect on our room, the surrounding vacant rooms were mid renovation. I am sure it will be beautiful when completed. The location is great. I would strongly recommend this hotel.
1 nacht verbleven in augustus 2023
Reactie van Nikki op 21 aug 2023
We hope to have renovations complete by the 1st of the year. Thanks for staying with us, we appreciate the feedback!

6/10 – Redelijk

Mark

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Good spacious room, but hotel renovations are happening.
1 nacht verbleven in augustus 2023
Reactie van NIkki op 21 aug 2023
Thanks for staying with us, we appreciate the feedback!

10/10 – Uitstekend

phillip

Positief: Personeel en service
2 nachten verbleven in augustus 2023
Reactie van Nikki op 21 aug 2023
Thanks for staying with us, we appreciate the feedback!

4/10 – Matig

Joshua

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Disappointing - by the hotel and Hotels.com
For the record, I have never once gone out of my way to negatively review a stay - I consider myself easy - I use the hotel to sleep, work out, and for internet. Item 1: The property was undergoing a renovation. Hotels.com made no mention of this. While this was not a big issue for me, I believe Hotels.com should have known and it should be mentioned to patrons looking to book there. Item 2 was the internet, or lack thereof. My iPhone and laptop would not connect. I was provided the internet service provider phone number from the hotel staff, as this apparently is a common occurrence. It took me three phone calls and over 2 hours of my time to get the internet provider to manually add my devices to their network. I have never experienced anything like this - it was literally the only way for me to get basic internet access. Further, in order for my iPhone to connect, a setting had to be turned off (a setting Apple recommends for safety on public wifi connections). Item 3: I grabbed an orange for breakfast and there was a visible mold spot. Things happen, I get it. But adding to the list since I'm makin Item 4: There was no ability to pull the thick curtains together. As a result, no ability to keep sunlight out of the room in the early morning. Pictures of items 3 and 4 are attached. The hotel mentioned a possible refund, but the GM is OOO. I am writing Hotels.com in hopes you all might consider some sort of reimbursement given the facts outlined above.
2 nachten verbleven in augustus 2023
Reactie van Lisa op 1 sep 2023
I apologize you were unhappy with your stay, we will work hard to address these issues.

8/10 – Goed

Robert

Reisde met familie
Positief: Personeel en service, comfort kamer
2 nachten verbleven in augustus 2023
Reactie van NIkki op 21 aug 2023
Thanks for staying with us, we appreciate the feedback!

6/10 – Redelijk

rama krishna

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Under construction … rooms around my room are under construction … full of materials and open doors … not suitable for human habitation at the present time … all this they should have notified customer before hand !! Worst hotel I have stayed in my life
1 nacht verbleven in augustus 2023
Reactie van Nikki op 11 aug 2023
We're sorry you were un-happy with your stay. I will address your concerns. We appreciate the feedback.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Gross
The place was extremely dirty, stained carpets and couches holes in walls just gross. Not worth 399.00 a night at all
1 nacht verbleven in augustus 2023
Reactie van Nikki op 9 aug 2023
I apologize you were un-happy with your stay. We are currently in the middle of full renovations. All of our guest rooms and common areas will be brand new. We hope to get the chance to properly host you in the future.

2/10 – Ontzettend slecht

Pamela

1 nacht verbleven in augustus 2023
Reactie van Nikki op 28 aug 2023
We're sorry you were un-happy with your stay. I hope we were able to correct any issues during your stay with us.

4/10 – Matig

Christopher

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in juli 2023
Reactie van Nikki op 23 jul 2023
We're sorry you were un-happy with your stay. We will work hard to fix the issues you experienced.

4/10 – Matig

Joseph

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Property is under construction but no warning prior to booking. No pool but photo showed one. Had to pay fee to cancel last days stay.
3 nachten verbleven in juli 2023
Reactie van Nikki op 22 jul 2023
We're sorry you were un-happy with your stay. We will work hard to fix the issues you experienced.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect Stay!
2 nachten verbleven in juli 2023
Reactie van Nikki op 15 jul 2023
Thanks for staying with us, we appreciate the great feedback!

10/10 – Uitstekend

jon, suffield

Positief: Personeel en service
1 nacht verbleven in juli 2023
Reactie van Nikki op 16 jul 2023
Thanks for staying with us, we appreciate the feedback!

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was very clean, and the staff were very courteous.
1 nacht verbleven in juli 2023
Reactie van Nikki op 9 jul 2023
Thanks for staying with us, we appreciate the review and hope to see you again soon!

8/10 – Goed

Julian

1 nacht verbleven in juni 2023
Reactie van Nikki op 23 jul 2023
Thanks for staying with us, we appreciate the feedback!

4/10 – Matig

Sally

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Nikki op 9 jul 2023
We're sorry you were un-happy with your stay. Please feel free to reach out directly with any comments or concerns. Thanks for staying with us

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Nikki op 9 jul 2023
Thanks for staying with us, we appreciate the review!

2/10 – Ontzettend slecht

Scott

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Nikki op 9 jul 2023
We're sorry you were un-happy with your stay. Please feel free to reach out to us with any comments or concerns. Thanks for staying with us.

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mark was awesome. I was super grateful to find a room here during a busy weekend in Saratoga springs. Although there were signs for ongoing construction, they could have fooled me. I had a great stay, and wouldn't hesitate to book a room again. I'm assuming they're updating the rooms? Which means they will probably charge more. IT'S WORTH IT!
1 nacht verbleven in juni 2023
Reactie van Nikki op 24 jun 2023
Thank you for a great review! It's always good to hear, I will share this with Mark. Yes, we are updating all the guest rooms which we are very excited about. Hope to see you again!

8/10 – Goed

Keith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juni 2023
Reactie van Nikki op 23 jun 2023
Thanks for staying with us, we appreciate the feedback!

6/10 – Redelijk

margery, High bridge

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Thank god the place is getting renovated but honestly just a deep clean would be a good start. Staff was helpful and kind.
Reactie van Nikki op 20 jun 2023
Thanks for staying with us, we appreciate the feedback. We hope you will book with us again when the hotel is fully renovated.

2/10 – Ontzettend slecht

Fathima

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Nikki op 23 jun 2023
We're sorry you were un-happy with your stay. We will work hard to fix the issues you experienced.

10/10 – Uitstekend

Chris

Reisde met partner
Nice room. Clean. Complimentary breakfast in morning. Front desk people were super nice and welcoming
1 nacht verbleven in juni 2023
Reactie van Nikki op 23 jun 2023
Thanks for staying with us, It's always great to receive positive feedback!

8/10 – Goed

Ed

2 nachten verbleven in juni 2023
Reactie van Nikki op 20 jun 2023
Thanks for staying with us, we appreciate the feedback!

4/10 – Matig

Andrew

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
No room cleaning. Wifi was down most of the time.
3 nachten verbleven in juni 2023
Reactie van Nikki op 17 jun 2023
We're sorry you were unhappy with your stay. We will work hard to fix the issues you experienced. Thanks for staying with us, we appreciate the feedback.

6/10 – Redelijk

Guy

Reisde met familie
Positief: Personeel en service
I liked the onsite staff, the breakfast is prety good. What I didn't like was there are limited emendities, the building is being repaired, which could explain the rusty water in the sink, toilet and shower which was disgusting.
2 nachten verbleven in juni 2023
Reactie van Nikki op 17 jun 2023
We're sorry you were un-happy with your stay. We will look into the reason why the water was rusty, I do apologize for the inconvenience this caused during your stay. I hope you will consider booking with us again. Thanks for staying with us, we appreciate the feedback.

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful property , nice location
1 nacht verbleven in juni 2023
Reactie van Nikki op 13 jun 2023
Thanks for staying with us, we appreciate the feedback!

10/10 – Uitstekend

Ty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the staff.
2 nachten verbleven in juni 2023
Reactie van Nikki op 6 jun 2023
Great to hear, I will share this with the team! Thanks for staying with us, we appreciate the review!

10/10 – Uitstekend

Mohammad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love it…
1 nacht verbleven in mei 2023
Reactie van Lisa op 31 mei 2023
Thank you for your feedback, we look forward to seeing you soon. Have a great day.

6/10 – Redelijk

Pierre, North Dartmouth

Positief: Personeel en service
1 nacht verbleven in mei 2023
Reactie van Nikki op 1 jun 2023
Thanks for staying with us, we appreciate the review!

10/10 – Uitstekend

Arnold, Jamaica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Nikki op 1 jun 2023
Thanks for staying with us, we appreciate the review and hope to see you again!

8/10 – Goed

Laurie

Positief: Netheid, personeel en service
Clean, great staff. Room desperately needs updating. Peeling wallpaper, stains on furniture.
1 nacht verbleven in mei 2023
Reactie van Carolyn op 29 mei 2023
We are very happy to say that we are undergoing a full remodel of the hotel and hope you come back to stay with us once its complete. Thank you for staying with us, we appreciate the feedback!

2/10 – Ontzettend slecht

Janiya

Negatief: Personeel en service
1 nacht verbleven in mei 2023
Reactie van Nikki op 29 mei 2023
We're sorry you were un-happy with your stay. We appreciate the review.

6/10 – Redelijk

Cindy

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
No restaurant as advertised. A/C/ heater unit doesn’t stay on. Dislike dirty carpeted floors.
2 nachten verbleven in mei 2023
Reactie van Nikki op 28 mei 2023
I apologize we were not able to meet your expectations during your stay. We are currently under new ownership and will be getting started on a full remodel of the hotel, which we are very excited for! I hope you will consider booking with us again in the future so we have the chance to provide you with a great stay. We appreciate your feedback.

10/10 – Uitstekend

Emily

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice
1 nacht verbleven in mei 2023
Reactie van Lisa op 25 mei 2023
We appreciate your feedback and look forward to seeing you in the future.

4/10 – Matig

Dr. Kirsten, Amherst

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Doors did not close properly
1 nacht verbleven in mei 2023
Reactie van Nikki op 22 mei 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. I hope you will consider staying with us again.

2/10 – Ontzettend slecht

maryi

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Room full of bed bugs
Stayed at this hotel for a graduation and my family and I ended up full of bed bug bites DONT STAY HERE.
2 nachten verbleven in mei 2023