Hotel grounds were nice, restaurant was good and the food was very good. Really disappointed in the room, which was one of three opposite the building works. These works started at 0700 and finished just after 2100, so sitting on the balcony in the evening was not an option. The view was an eyesore and for $300 a night, room only I did not expect this, even more disappointing was the lack of action to resolve the problem.
The hotel did not appear more than 50% full based on numbers of people at the pool & restaurant, so I cannot fathom why they would assign the three rooms facing the building works. If no further rooms of a similar standard were available then guests should be upgraded, rather than be given this view.
We also had an issue with a reservation made for one of the resort fee benefits (coffee tasting), this did not happen on the 10th as per the booking made the previous day with the front desk. To be fair to Josue, we were given the coffee tasting at breakfast on the 11th, however the manager did not provide any alternative or resolution over the room which was the bigger issue.
Complained at the front desk about the room, just got a sorry, raised it again at check out, got another sorry. Upon returning home complained to Marriott and they reverted it back to the hotel and still waiting to hear back 2 weeks later.
As a Marriott Bonvoy member I would expect better service upon raising a complaint, particularly when photo & video evidence was provided.