From start to finish the staff where very friendly and helpful, check in was a breeze. I read other reviews before we went saying the room where basic, but we didnt pay the ritz prices, and we was pleasantly surprised, we had a huge comfy bed, matching table, wardrobe and dressing table, the room was spotlessly clean. The toilet light wasnt working, so my husband went to reception, within 30mins it had been mended. We didnt eat in the hotel, but on saying that, they meals did look very nice and there was plenty of guests dining there.