Exterieur

Beoordelingen van Holiday Inn Express Hotel and Suites Scranton, an IHG Hotel

2.5 out of 5

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 546 van 735 beoordelingen" "
Gastenscore: 8 - Goed. 144 van 735 beoordelingen" "
Gastenscore: 6 - Redelijk. 24 van 735 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 735 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 735 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Liliane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Toplocatie
Weer vond ik het verblijf super niets op aan te merken dik in orde zeker zijn prijs waard

10/10 – Uitstekend

Darin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, clean rooms and nice employees. Will definitely stay there again.
2 nachten verbleven in mei 2024
Reactie van Marie, Guest Services Manager op 6 mei 2024
Dear Darin,Thank you for choosing Holiday Inn Express & Suites Dickson City Scranton for your recent overnight accommodations and for taking the time to review your experience.Our staff strives to ensure every guest has an exceptional hotel experience. Outstanding cleanliness, comfort, hospitality, and personality are essential to ensuring that experience. We are so happy to hear you were pleased with our property and staff.We look forward to welcoming you in again soon, and until then, wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay was with young teen basketball team for a local tournament. Staff was friendly and courteous to not only the parents, but the girls also. Various restaurants within easy walking distance to accommodate the team. Rooms were nice size and clean. Zero complaints about our stay.
1 nacht verbleven in mei 2024
Reactie van Marie, Guest Services Manager op 6 mei 2024
Dear John,Thank you for choosing Holiday Inn Express & Suites Dickson City Scranton for your recent overnight accommodation needs and for taking the time to provide feedback regarding your stay.Our staff works diligently to provide outstanding cleanliness, comfort, hospitality, and personality so as to ensure all our guests have an exceptional hotel experience. We are so glad to hear you had a positive experience with pleasant interactions with staff, convenience to nearby restaurants, and clean, comfortable rooms.We hope you will choose to stay with us again. Until then, we wish you safe travels. Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Deborah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Marie, Guest Services Manager op 3 mei 2024
Dear Deborah,Thank you for choosing Holiday Inn Express & Suites Dickson City Scranton for your recent overnight accommodation needs and for taking the time to rate your stay.Our staff works diligently to provide outstanding cleanliness, comfort, hospitality, and personality to ensure guests have an exceptional hotel experience. We are so happy to hear you had a positive experience with us.We hope you will choose to stay with us again, and, until then, wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Beth, Montpelier

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lisa, at check in was efficient and helpful. We had 2 resolvable issues which she took care of immediately. Because of this, giving top stars.
1 nacht verbleven in april 2024
Reactie van Marie, Guest Services Manager op 23 apr 2024
Dear Beth,Thank you for choosing Holiday Inn Express & Suites Dickson City Scranton for your recent overnight accommodations and for taking the time to provide feedback about your experience.Our staff works diligently to provide guests with cleanliness, comfort, hospitality, and personality, culminating an exceptional hotel experience. While I am sorry to hear you experienced a couple issues, I am so glad to hear Lisa was able to quickly address and resolve the issues to your satisfaction. Please know, your feedback is invaluable to us. We continuously review guest comments and share positive feedback with staff, so they know their hard work and hospitality do not go unnoticed, and for comments in regard to areas we can make changes to improve the guest experience. Your feedback is sincerely appreciated.We hope you will give us the opportunity to serve you again in the future. Until then, we wish you safe travels. Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Patricia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had such a great time! Pool was clean.. breakfast had many options! Will be back!
1 nacht verbleven in april 2024
Reactie van Marie, Guest Services Manager op 16 apr 2024
Dear Patricia,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to review your stay.To ensure every guest has an exceptional hotel experience, our staff strives to provide cleanliness, comfort, hospitality, and personality. We are so glad to hear you had such a great time and were able to enjoy our pool and complimentary breakfast.We look forward to the opportunity to serve you again. Until your return, we wish you safe travels.With gratitude,

10/10 – Uitstekend

Johanne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast
1 nacht verbleven in april 2024
Reactie van Marie, Guest Services Manager op 11 apr 2024
Dear Johanne,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to ensure guests have an exceptional hotel experience. We are so glad to hear you enjoyed your stay and were able to provide such a positive rating.Again, thank you for choosing Holiday Inn Express and we hope you'll stay with us again soon.With gratitude,

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was very clean. The room was larger than expected. The kids used the pool which was nice. Breakfast in the morning was delicious! Well worth it and would definitely stay again.
1 nacht verbleven in april 2024
Reactie van Marie, Guest Services Manager op 11 apr 2024
Dear Cindy,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to provide feedback regarding your stay.Our staff strives to ensure every guest has an exceptional hotel experience. Cleanliness, comfort, hospitality, and personality are at the forefront of ensuring that experience. We are so glad to hear your experience was positive and you were able to enjoy some of our amenities.We look forward to the opportunity to serve you again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Tania, Burke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our family had a pleasant time and well rested.
1 nacht verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 31 mrt 2024
Dear Tania,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your overnight accommodations and for taking the time to provide feedback regarding your stay. Our staff strives to ensure guests have an exceptional hotel experience when they stay with us. We are so glad to hear your family had a pleasant time.Please know, guest feedback is invaluable to us, as we continually seek to improve the guest experience. It is so reassuring to hear when guests have enjoyed their stay.We hope you'll give us the opportunity to serve you and your family again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Alexander, Brooklyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I come here regularly. Pool and Jacuzzi always clean. Rooms and hotel itself is immaculate. Love the breakfast. Staff is very friendly.
2 nachten verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 25 mrt 2024
Dear Alexander,Thank you for your loyalty in regularly choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your overnight accommodations when you are in Northeastern Pennsylvania and for taking the time to write a review about our hotel.Our staff keeps cleanliness, comfort, hospitality, and personality at the forefront of our mission to provide guests with an exceptional hotel experience every time they stay with us. It is very rewarding when guests continue returning to our property because they've had such positive experiences here in the past.Again, thank you for choosing Holiday Inn Express & Suites. We look forward to the opportunity to serve you again soon.With gratitude,

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast and rooms had good amount of room and really nice. The front desk was very helpful and accommodating.
1 nacht verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 23 mrt 2024
Dear Thomas,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to write a review regarding your stay.Our staff keeps cleanliness, comfort, hospitality, and personality at the top of mind while working to ensure every guest has an exceptional hotel experience when they stay with us. We are so happy to hear your experience was positive, from the front desk staff to the size and condition of your room to breakfast. It is so rewarding to hear when guests have enjoyed their stay.We hope you will choose to stay with us again in the future. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

8/10 – Goed

Shaniqua

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the area that the hotel was in up on arrival i was checked in at a fast pace the receptionist ask if i woulf like to sign up for rewards which i did we then when up to our room which was clean how ever the face tissue box had 3 sheets from the previous person the toilet there was no toothpaste which we had to purchase the sheet had stains but we still managed the breakfast was okay would still recommend
2 nachten verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 20 mrt 2024
Dear Shaniqua,Thank you for choosing Holiday Inn Epress & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for choosing to become a member of IHG One Rewards.I would like to start by apologizing for the ways in which you felt we missed the mark in providing an exceptional hotel experience from check-in through check-out. Please know, if you should ever need any toiletry items when you stay with us, we do have complimentary toiletries available at the front desk for our guests.Our staff strives to ensure guests have a pleasant, comfortable place to relax and unwind. We are glad you enjoyed your stay and hope you will stay with us again. Please know, we sincerely appreciate you having taken the time to provide feedback regarding your experience. We continuously review guest feedback, such as yours, and use those comments to make any appropriate changes to improve the guest experience. Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Stéphanie

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel with great staff
1 nacht verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 17 mrt 2024
Dear Stephanie,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to provide us with feedback regarding your stay.Our staff strives to provide our guests with an exceptional hotel experience; cleanliness, hospitality, and personality help us to enhance that experience. It is so rewarding to hear when a guest has had a positive experience and shares that experience with us.We hope you'll stay with us again. Until then, we wish you safe travels.With gratitude,

10/10 – Uitstekend

Ian, Thetford Mines

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service at front desk. Very clean and near lots of stores and restaurants.
1 nacht verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 12 mrt 2024
Dear Ian,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to provide feedback regarding your stay.Our staff strives to ensure guests have an exceptional hotel experience through all of their interactions with us, and we are so glad to hear you had such a positive experience.We hope you'll stay with us again in the future. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Casey

4 nachten verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 31 mrt 2024
Dear Casey,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to rate your stay.Please know that guest feedback is invaluable to us as we continually seek ways to improve the guest experience. It is so nice to see when a guest has enjoyed their stay and is willing to take the time to provide a positive rating. We hope you will choose to stay with us again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L’accueil est vraiment très chaleureux!
1 nacht verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 12 mrt 2024
Dear Julie,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to ensure guests have an exceptional hotel experience and have a pleasant, comfortable place to relax and unwind. We are so glad to hear you enjoyed your stay.We hope you will choose to stay with us again in the future. Until then, we wish you safe travels.With gratitude,

10/10 – Uitstekend

LINA

1 nacht verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 31 mrt 2024
Dear LINA,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.We are so happy to hear you enjoyed your stay and had a positive experience. We hope you will choose to stay with us again and, until then, wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites. With gratitude,

6/10 – Redelijk

Kathleen

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Okay property
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 10 mrt 2024
Dear Kathleen,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to ensure every guest has an exceptional hotel experience. We are glad to hear you had a positive experience at our hotel. We sincerely appreciate guest feedback, as it allows us to make appropriate changes to improve the hotel experience. Please reach out to us directly if you should have any additional comments. We hope you'll stay with us again in the future. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Marie-Anne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, family friendly hotel. The breakfast buffet was excellent!
1 nacht verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 10 mrt 2024
Dear Marie-Anne,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY for your overnight accommodation needs and for taking the time to provide us with feedback regarding your stay.Our staff strives to ensure our guests have a pleasant, comfortable place to relax and unwind, and have an exceptional hotel experience. We are glad to hear you found our hotel clean and family-friendly, and that you enjoyed the complimentary breakfast. It is very rewarding for our staff to hear when guests provide positive feedback regarding their stay, so thank you for your comments.We hope you'll stay with us again in the future. Until then, we wish you safe travels.Thank you again for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 9 mrt 2024
Dear Jesus,Thank ou for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to rate your stay.We appreciate your positive rating of our property. Our staff makes it a priority to ensure guests have a pleasant, comfortable stay and an exceptional hotel experience. We are glad to hear you enjoyed your stay.We hope you'll choose to stay with us again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 9 mrt 2024
Dear Brian,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to rate your stay.Our staff strives to ensure every guest has an exceptional hotel experience when they stay with us. Providing a pleasant, comfortable place for guests to relax and unwind is a priority for us. We are so glad to hear you enjoyed your stay.We hope you'll stay with us again. Until then, wishing you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Aaron

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect stay with children!
2 nachten verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 4 mrt 2024
Dear Aaron,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to provide guests with an exceptional hotel experience. We are so happy to hear you and your children enjoyed your stay.We hope you'll stay with us again in the future, and, until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Amy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay. Staff were super friendly and the hotel was very clean. I would definitely stay here again.
2 nachten verbleven in maart 2024
Reactie van Marie, Guest Services Manager op 4 mrt 2024
Dear Amy,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to rate your stay.We are so glad to hear you enjoyed your stay and were pleased with your interactions with hotel staff and the cleanliness of our property.Our staff strives to provide every guest with an exceptional hotel experience every time they stay with us. We look forward to the opportunity to serve you again.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

8/10 – Goed

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and service were fabulous.
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 2 mrt 2024
Hi Kimberly,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to provide your feedback.Our staff strives to provide every guest with an exceptional hotel experience every time they stay with us. We are so pleased to hear your positive feedback about the staff and service. We hope you'll stay with us again soon. Until then, wishing you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Barb

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the interstate but not right on the highway. Lots of restaurant options within walking distance. Hot breakfast included.
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 1 mrt 2024
Dear Barb,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to provide comments regarding our property. Our staff strives to provide guests with a pleasant, comfortable place to relax and unwind. We are happy to hear you enjoyed your stay.We hope you'll stay with us again soon. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

8/10 – Goed

George

1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 23 mrt 2024
Dear George,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs and for taking the time to rate your stay.Our staff strives to ensure guests experience exceptional cleanliness, comfort, hospitality, and personality when they stay with us. We are happy to hear you had a positive experience.We hope you'll choose to stay with us again. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Aricela

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 1 mrt 2024
Hi Aricela,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to provide every guest with an exceptional hotel experience every time they stay with us. We hope you'll stay with us again soon. Until then, safe travels. Thank you again for choosing Holiday Inn Express & Suites.With gratitude

10/10 – Uitstekend

peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff
2 nachten verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 25 feb 2024
Hi Peter,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to rate your stay.Our staff strives to ensure guests have an exceptional experience when they stay with us, and we are so happy to hear when guest have enjoyed their stay.We hope so serve you again soon. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

peter

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 25 feb 2024
Dear Peter,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.Our staff strives to provide guests with an exceptional hotel experience and we are so glad to hear you were pleased with your stay.We appreciate the feedback we receive from guests and consistently review the feedback for ways in which we can improve the guest experience. If you have any additional comments, please do not hesitate to reach out to us.We hope you'll stay with us again soon, and until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

8/10 – Goed

Edwin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although in shoppi g district after 9pm quiet! All great but pool area needs work-rust v small hottub lack of pool interior lights
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 21 feb 2024
Hi Edwin,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON and for taking the time to provide feedback regarding your stay. Our staff strives to ensure each guest has an exceptional hotel experience. We are glad to hear you enjoyed your stay and sincerely appreciate your feedback about areas in which we could improve. Guest feedback, such as yours, is invaluable to us, as we continually review comments received and make changes to improve the guest experience for future guests. We hope you'll stay with us again soon. Until then, safe travels.Again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

2/10 – Ontzettend slecht

Holly

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This property is in need of a renovation bad!. The shower and tub in the king suite room had rust and mold around it!. We had been locked out of our room 4 different times needing to get our key card reactivated!. The hot tub was filthy and not filled to completely work correctly!. The rooms were not insulated well at all you could hear kids running the halls all night and screaming and the other clients have full on conversations through the walls!. The bed was also so noisy and we had a beautiful window w a beautiful view but in the morning it was impossible to see out of it due to not being insulated must be!. To be honest we were disappointed with our stay at this property we are frequent travelers, we frequently stay at hotels of this name this was not the best but passing by and in need of place for a night it will do, NOT a place to stay for a vacation tho that’s for sure!. Granted the only GOOD thing I can say about this property is that the staff is super friendly and inviting!.
2 nachten verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 21 feb 2024
Dear Holly,Thank you for being an IHG One Rewards Club Member and for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.I want to offer you my sincere apologies for not meeting your expectations. I understand the frustration of hoping to relax and unwind while you're away from home, only to discover a number of inconveniences. Our staff strives to provide guests with an exceptional hotel experience, so thank you for recognizing our friendly staff, despite your disappointment in other aspects of your stay.Please know, we take guest feedback very seriously. We continuously review guest feedback, such as yours, to make appropriate changes to improve the guest hotel experience. Rest assured, we will check into the conditions you described in the bathroom and will address them with our staff.Again, I apologize for not meeting the mark this time; I hope you will give us another chance to show you this experience was truly an exception and not the norm.If you have any additional comments, please do not hesitate to reach out to us directly.And again, thank you for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 20 feb 2024
Hi Joe,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking time to rate your stay.Our staff strives to ensure each guest has an exceptional hotel experience and we are so happy to hear your stay was positive.We hope we'll have the opportunity to serve you again and you'll stay with us again soon. Until then, we wish you safe travels.With gratitude,

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large room, good view of mountains and Scranton area.
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 20 feb 2024
Dear John,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate and review your stay.From friendly staff to sizeable rooms with a beautiful view of the Lackawanna Valley, we strive to provide every guest with an exceptional hotel experience and are so happy to hear you were pleased with your stay.We hope you'll provide us the opportunity to serve you again with a future stay at our hotel. Until then, we wish you safe travels.With gratitude,

8/10 – Goed

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 20 feb 2024
Hi Kimberly,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to rate your stay.Our staff strives to provide every guest with an exceptional hotel experience. We are happy to hear you enjoyed your stay.We hope we'll have the opportunity to serve you again. Until then, wishing you safe travels.With gratitude,

10/10 – Uitstekend

Jaffa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 14 feb 2024
Hi Jaffa,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for taking the time to provide feedback regarding your stay. Our staff strives to provide guests with an exceptional hotel experience, and we are so pleased to hear you experienced great service during your stay.We hope you will provide us the opportunity to serve you again for another night of comfort and relaxation. Until then, we wish you safe travels.Again, thank you for your comments and for choosing Holiday Inn Express & Suites.With gratitude,

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in februari 2024
Reactie van Marie, Guest Services Manager op 14 feb 2024
Hi James,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.We appreciate the time you took to rate your stay. Our staff strives to provide every guest with an exceptional hotel experience every time they stay with us. We are so pleased to hear your experience was positive. We will share your positive feedback with the staff.We hope you will provide us the opportunity to serve you again soon. Until then, wishing you safe travels.Again, thank you for choosing Holiday Inn Express DICKSON CITY SCRANTON.With gratitude

10/10 – Uitstekend

Yves

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personnel courtois
1 nacht verbleven in januari 2024
Reactie van Marie, Guest Services Manager op 14 feb 2024
Hi Yves,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent stay in Northeastern Pennsylvania.The time you took to rate your stay with us is greatly appreciated. Our staff strives to provide guests with an exceptional hotel experience, and we are happy to hear you were pleased by your interactions with our staff.Guest feedback is invaluable to us as we continuously review the feedback and make appropriate changes to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON. Wishing you safe travels.With gratitude,

2/10 – Ontzettend slecht

Bryan

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Pool wasn’t open.
1 nacht verbleven in januari 2024
Reactie van Lisa B., Guest Services Representative op 31 jan 2024
Hi Bryan,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodation needs.Our staff strives to provide each of our guests with an exceptional hotel experience. While some circumstances are beyond our control and require the disruption of our typical amenities without notice, I certainly understand your frustration in choosing our hotel to enjoy the pool only to arrive and find out the pool was closed.I hope you will give us another chance to prove ourselves to you and you will see your recent experience was an exception, and certainly not the norm, in our hotel.If you have any additional comments or questions, please do not hesitate to contact me directly at holidayinndcfeedback@gmail.com.Again, I sincerely apologize for the experience you had and thank you for choosing Holiday Inn Express & Suites.With gratitude,

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and clean
Stayed here numerous times… always a pleasure…staff very polite … room was clean… can’t ask for more then that
1 nacht verbleven in januari 2024
Reactie van Lisa, Guest Services Representative op 31 jan 2024
Hi Michael,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.Our staff strives to provide an exception hotel experience for every guest every time they stay with us. We are so glad to hear you continue to have positive experiences with our staff and are pleased with the conditions of your room. The feedback we receive from guests is greatly appreciated as it allows us to recognize where our staff is excelling and make any appropriate changes to improve the experience for future guests. We sincerely appreciate you taking the time to provide your feedback. If you have any additional comments or concerns, please reach out to me directly at holidayinndcfeedback@gmail.com.I look forward to the chance to serve you in the future. Until then, safe travels.

10/10 – Uitstekend

peter

Positief: Staat van de accommodatie en faciliteiten
Excellent friendly staff
1 nacht verbleven in januari 2024
Reactie van Lisa, Guest Services Representative op 29 jan 2024
Hi Peter,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.Our staff strives to provide an exception hotel experience for each and every guest. We are so glad to hear you were able to have a positive experience with our staff.Guest feedback is greatly appreciated as it allows us to recognize where our staff is excelling and make any changes to improve the experience for future guests. We sincerely appreciate you taking the time to provide your feedback. If you have any additional comments or concerns, please reach out to me directly at holidayinndcfeedback@gmail.com.I hope we'll have the chance to serve you again in the future. Until then, safe travels.

10/10 – Uitstekend

Line

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bon accueil, lit confortable et tranquille
1 nacht verbleven in januari 2024
Reactie van Lisa op 24 jan 2024
Hi Line,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and being an IHG One Rewards Club Member. We sincerely appreciate the time you took to provide a review of your experience at our hotel. Our staff strives to provide our guests with an exceptional hotel experience. We are thrilled to hear you received a warm welcome when you arrived and enjoyed a quiet, comfortable room.We hope you will stay with us again soon. Until then, wishing you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great cookies and friendly staff
3 nachten verbleven in januari 2024
Reactie van Lisa op 24 jan 2024
Hi Josh,Thank you for choosing the Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations and for being an IHG One Rewards Club Member.We appreciate you and the time you took to provide a review of your experience. Our staff makes it a priority to ensure guests have a positive hotel experience when they stay with us. We are so happy to hear you were able to experience our friendly staff and enjoy the complimentary cookies we provide in our lobby Monday through Thursday evenings.We hope you will stay with us again soon. Until then, wishing you safe travels.Thank you again for choosing Holiday Inn Express & Suites.

10/10 – Uitstekend

Adair

Excellent front desk workers
Front desk workers were excellent. Very polite and friendly. Lots of helpful information. Room was clean and bed was comfortable.
1 nacht verbleven in januari 2024
Reactie van Lisa op 15 jan 2024
HI Adair,Thank you for choosing the Holiday Inn Express & Suites DICKSON CITY SCRANTON.We strive to provide an exceptional experience for every guest. We are pleased to hear you had a positive experience in your interactions with our staff and the conditions of your room. We hope you'll come back and stay with us again soon. Until then, safe travels!

10/10 – Uitstekend

Kenneth

1 nacht verbleven in januari 2024
Reactie van Marie, Guest Services Manager op 14 feb 2024
Hi Kenneth, Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations.We appreciate you taking the time to rate your experience at our hotel. Our staff strives to provide guests with an exceptional hotel experience, and we are so pleased to hear you enjoyed your stay.Please know that your feedback is invaluable to us. We use guest feedback, such as yours, to continuously make appropriate changes to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Until then, we wish you safe travels.Again, thank you for choosing Holiday Inn Express & Suites.

10/10 – Uitstekend

Denise, Terrebonne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bien
1 nacht verbleven in januari 2024
Reactie van Lisa op 15 jan 2024
Hi Denise,Thank you for choosing Holiday Inn Express & Suites DICKSON CITY SCRANTON for your recent overnight accommodations. We sincerely appreciate the time you took to write a review regarding your recent stay. The feedback guests provide is invaluable to future guests researching hotels for their own stays and to our hotel so we can continue providing an exceptional guest experience and making any improvements as necessary. We hope you'll stay with us again the next time you're in Northeastern Pennsylvania. Until then, safe travels!

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was very nice. The problem I had was the hot water for showering was inconsistent, especially early in the morning
1 nacht verbleven in januari 2024
Reactie van Lisa op 13 jan 2024
Hi James,Thank you for choosing the Holiday Inn Express & Suites DICKSON CITY SCRANTON.Thank you for the time you took to provide your feedback. The feedback received allows us to make appropriate changes to meet the needs and expectations for future guest stays. Our staff makes it a priority to provide our guests with the best experience possible. We are sorry the water temperature was inconsistent during your stay; however, we are glad you found our everything else to be "very nice". We hope you'll give us the opportunity to regain your trust during a future stay. Until then, safe travels!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice, clean, and quiet. Good breakfast and very convenient location.
1 nacht verbleven in januari 2024
Reactie van Lisa op 8 jan 2024
Thank you for taking the time to provide a review of the Holiday Inn Express & Suites - DICKSON CITY SCRANTON. Our hotel staff strives to provide an exceptional guest experience and we are glad to hear you had a positive experience.We hope you'll come back soon!And thank you again!!

10/10 – Uitstekend

sheila

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
Great spot! The room was so clean and the beds were so comfortable. This hotel has the best breakfast too!
1 nacht verbleven in december 2023
Reactie van Lisa op 8 jan 2024
Hi Sheila,Thank you for staying at the Holiday Inn Express & Suites - DICKSON CITY SCRANTON and for taking the time to provide a review.We are so glad to hear you had a positive experience with the conditions of our rooms and breakfast. We hope to see you again soon!

10/10 – Uitstekend

MARK A

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable and great service
1 nacht verbleven in januari 2024
Reactie van Lisa op 8 jan 2024
Thank you for taking the time to review your stay at the Holiday Inn Express & Suites - DICKSON CITY, Mark A. We are glad to hear you enjoyed your stay and hope you'll stay again soon!