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Beoordelingen van Holiday Inn Express Inn & Suites Searcy, an IHG Hotel

2.5 out of 5
Holiday Inn Express Inn & Suites Searcy, an IHG Hotel
3660 Ferren Trail, Searcy, AR

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 197 van 333 beoordelingen" "
Gastenscore: 8 - Goed. 73 van 333 beoordelingen" "
Gastenscore: 6 - Redelijk. 35 van 333 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 333 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 333 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Shannon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, friendly staff, good breakfast
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Pamela

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Pamela

2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Abraham

12 nachten verbleven in april 2024

8/10 – Goed

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Karen

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about the property was great!
1 nacht verbleven in maart 2024
Reactie van HIEX, Searcy op 29 mrt 2024
Karen, Thank you for your review on a recent stay with us. We love to see our loyal guests having a great experience while staying with us!!!

10/10 – Uitstekend

Dean

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a really nice quiet area. A really refreshing place to stop after a long day of driving. Staff is super nice and professional. I will definitely pick this as my next hotel.
1 nacht verbleven in februari 2024
Reactie van HIEX, Searcy op 11 mrt 2024
Dear Dean, Thank you for you review on our hotel. We love to see our loyal guests having a great experience with us. We hope to see you again soon!

8/10 – Goed

Aaron

1 nacht verbleven in februari 2024
Reactie van HIEX, Searcy op 26 feb 2024
Dear Aaron, Thank you for your recent review on our hotel. We are value your feedback and are happy to see you enjoyed your stay.

10/10 – Uitstekend

Billy

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place to stay
1 nacht verbleven in januari 2024
Reactie van HIEX, Searcy op 26 feb 2024
Dear Billy, Thank you for your review on your stay with us. We are so happy to see you had a great experience!! We hope to see you again soon.

2/10 – Ontzettend slecht

Jennifer

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Front desk personal was nice and friendly. Room was what I would expect at a low end hotel.
1 nacht verbleven in januari 2024
Reactie van Operations Manager op 24 jan 2024
Jennifer, thank you for your review of our hotel. I apologize that you did not enjoy your stay with us and would love to hear from you on what we can share with our staff to work better on. We appreciate your kind words regarding our Front Desk and take feedback seriously. We will coach our team to make the necessary changes so we can provide a better experience in the future.

10/10 – Uitstekend

brian

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice place to stay, was in the area on hunting trip, clean and close to lowes and a walmart and places to eat
3 nachten verbleven in januari 2024
Reactie van Operations Manager op 24 jan 2024
Brian, thank you for your kind words and review of our hotel. We truly appreciate reviews like yours and value your feedback. We hope to assist you again in the future.

10/10 – Uitstekend

Luis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Has good breakfast super clean
2 nachten verbleven in december 2023
Reactie van Operations Manager op 24 jan 2024
Luis, thank you for your review of our hotel. We truly appreciate your kind words and look forward to assisting you again in the future.

6/10 – Redelijk

Gregory

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
We had a roach in the first room. The front desk was very receptive to switching rooms and gave us several options on the property but it’s hard to forget a roach on the wall. Unfortunately they couldn’t comp anything because we booked through Expedia which was very frustrating! Service was overall amazing and the best part of the stay. The breakfast was pretty awful with stale bagels, English muffins, and biscuits. The ‘pancake’ machine produced cardboard pucks. Breakfast was a double thumbs down from the kids. Would not pay this rate to stay here again.
1 nacht verbleven in december 2023
Reactie van Operations Manager op 24 jan 2024
I would like to start by apologizing to you for the inconveniences you faced during your stay. The issues you had are not common and we are learning from your experience to ensure moving forward it does not happen again.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Operations Manager op 6 dec 2023
Angela, thank you for leaving a kind review of our hotel. We appreciate your review and hope you will visit us again soon!

10/10 – Uitstekend

Leah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Operations Manager op 6 dec 2023
Leah, thank you so much for your find review of our hotel. We appreciate your review and hope you will visit us again soon!

10/10 – Uitstekend

Mary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great facility
1 nacht verbleven in november 2023
Reactie van Operations Manager op 28 nov 2023
Mary, thank you for your kind review of our hotel! We sincerely thank you and are pleased to hear that you enjoyed your stay with us. We hope that you will visit again.

10/10 – Uitstekend

Beth

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well appointed hotel
1 nacht verbleven in november 2023
Reactie van Operations Manager op 13 nov 2023
Beth, thank you so much for your review of our hotel. We are pleased to know that you enjoyed your stay with us and we hope to see you again in the near future.

10/10 – Uitstekend

Misty

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Front desk lady was very nice.
This is my 3rd stay here. The front desk lady’s are always welcoming. Rooms are updated and clean.
1 nacht verbleven in november 2023
Reactie van Operations Manager op 6 nov 2023
Misty, thank you sincerely for your kind words and your feedback on our hotel. We appreciate you and can't wait to assist you again in the future!

10/10 – Uitstekend

Terrie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly and breakfast is yummy!
Staff was very friendly and helpful. Breakfast was delish!! Bathroom could have been a bit cleaner. I don’t think it was cleaned during my 4 night stay. Maybe this is to be expected.
4 nachten verbleven in oktober 2023
Reactie van Operations Manager op 1 nov 2023
Terrie, thank you for your review and we are so happy to know that you enjoyed your stay and our breakfast! We take great pride in knowing we did a good job and we value your feedback. We can't wait to see you again.

10/10 – Uitstekend

Roger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was very nice and the staff was helpful.
1 nacht verbleven in oktober 2023
Reactie van Operations Manager op 1 nov 2023
Roger, thank you so much for your review of our hotel! We are pleased to know that you had a great stay with us. It is something that we take great pride in and we appreciate your feedback. We hope to see you again soon.

8/10 – Goed

Abigarely

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Good a lot time to get someone in the front desk
1 nacht verbleven in oktober 2023
Reactie van Operations Manager op 1 nov 2023
Abigarely, thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. We appreciate your feedback and hope to see you again soon.

10/10 – Uitstekend

Don

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van HIEX, Searcy op 10 okt 2023
Thank you for your review from your recent stay with us! We love seeing our loyal guests having a wonderful stay.

8/10 – Goed

Jane

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
carpet in hallways was in need of vacuuming. Black is a terrible choice for carpet cleanliness. Exterior paint was peeling in large chunks
1 nacht verbleven in oktober 2023
Reactie van HIEX, Searcy op 10 okt 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share with the appropriate departments so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 – Goed

Lisa

It was makeup in the room when I checked in. Other than that it was nice
2 nachten verbleven in september 2023
Reactie van HIEX, Searcy op 10 okt 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share this feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 – Uitstekend

Kelsey Danielle

1 nacht verbleven in september 2023
Reactie van Operations Manager op 1 nov 2023
Kelsey, thank you so much for your review of our hotel! We appreciate your feedback and hope to see you again soon.

10/10 – Uitstekend

Debra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds are not the best too soft and no extra blanket.
Reactie van HIEX, Searcy op 10 okt 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in making sure each and every guest has a great experience while staying here.

6/10 – Redelijk

RAYMOND, Crowley

1 nacht verbleven in september 2023
Reactie van HIEX, Searcy op 10 okt 2023
Thank you for your recent review of our property as all reviews help us evaluate how we are doing in terms of providing the best service we can to all of our loyal guests.

8/10 – Goed

Lindsay

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The staff was nice, our breakfast good and our room comfortable. Rating knocked down a little for an inoperable in room refrigerator and in room phone.
1 nacht verbleven in september 2023
Reactie van HIEX, Searcy op 10 okt 2023
Thank you for your review from your recent stay with us. We are happy to hear you had a great stay while visiting! We do want to apologize about the refrigerator and will make sure this gets taken care of!

8/10 – Goed

Debra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice work out room
1 nacht verbleven in augustus 2023
Reactie van HIEX, Searcy op 4 sep 2023
Thank you so much for your review of our hotel. I am happy to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit with us again.

10/10 – Uitstekend

Nanette

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We
1 nacht verbleven in augustus 2023
Reactie van HIEX, Searcy op 4 sep 2023
Thank you for the review and 5 out of 5 stars. We love to see our loyal guests having a great experience with us. We hope you will visit with us again.

10/10 – Uitstekend

Loretta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful hotel!!! Great price!
Absolutely wonderful. The lady that checked us in Sunday night was tremendous. Friendly, efficient. Wonderful outdoor pool, free chocolate chip cookies, a great breakfast!!! Good workout room (2 treadmills, stair stepper, weights and a bike). This hotel is absolutely great for the price. Will definitely stay again. Absolutely what my husband and I needed for a quick night away.
1 nacht verbleven in juli 2023
Reactie van HIEX, Searcy op 4 sep 2023
Loretta, Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

10/10 – Uitstekend

Jenny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van HIEX, Searcy op 4 sep 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

10/10 – Uitstekend

Pauleen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van HIEX, Searcy op 4 sep 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

6/10 – Redelijk

Misty

Negatief: Netheid, staat van de accommodatie en faciliteiten
Needs to keep front desk updated on rooms
The first room we got has no air. There was tape on the bathroom door where they had been painting. The smoke detector was laying on a chair.
1 nacht verbleven in juli 2023
Reactie van HIEX, Searcy op 4 sep 2023
Misty, Thank you for bring this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share this feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van HIEX, Searcy op 4 sep 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not up to Holiday Inn Express standards
I'll start by saying the front desk was very personable and professional. That's about the end of the positive things to say about the hotel in general. We've stayed at multiple IHE locations before so we weren't looking for a 5 star experience. The hotel needs maintenance and perhaps a new cleaning crew chief. It started with the hallways needing to be vacuumed. It was obvious from all of the loose debris that it had been a little while since it had been done. The bath in our room has enough issues that should prevent the room from being booked. There is severe mildew around the tub. The counters hadn't been wiped very well. It appeared the previuos guest had cut themselves shaving so there was something that looked like blood on the front of the bath cabinet. The toilet tissue roll is sitting on top of the toilet tank because the holder is missing. Apparently there had been a hook on the wall in the bathroom that is missing since some of the paint has been pulled off the wall. The tub stopper was unscrewed so it isn't working properly either. There were a couple other minor things but suffice it to say we won't be staying here again.
1 nacht verbleven in juli 2023
Reactie van HIEX, Searcy op 18 jul 2023
Dear Anonymous, We want to Thank you for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for the inconveniences you faced during your stay. The condition of the bathroom is certainly not up to our standards and we apologize you had to experience that.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach/work with our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, Thank you for sharing your comments, and if I can be of any assistance to you, please contact me directly at 501.279.9991 or gm.srcrs@iconlodging.com.

8/10 – Goed

Karol

1 nacht verbleven in juli 2023
Reactie van HIEX, Searcy op 4 sep 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

8/10 – Goed

Monte

1 nacht verbleven in juli 2023
Reactie van HIEX, Searcy op 4 sep 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

10/10 – Uitstekend

George

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 STARS
Lauren at the front dest was amazing! We made it into town earlier than expected and she accommodated us to check in at noon. The hotel room was so clean and so spacious! We slept so well. Awesome air conditioning in the rooms. If you’re in this part of town consider staying here. It’s amazing!
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Ried

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good clean stay. Convenient. Pleasant efficient staff. Very smooth check-in.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Rebecca

1 nacht verbleven in juni 2023

6/10 – Redelijk

Erika

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The pool was gross. We first pulled out a sandwich wrapper and foam block that was inside a packing box. Then once we got in and were swimming there was a bandaid and cigarettes in the bottom of the pool. We immediately got out. We told two staff members so they could get it cleaned for future guests hopefully.
1 nacht verbleven in juni 2023
Reactie van HIEX, Searcy op 20 jun 2023
Erika, I want to first Thank you for leaving us a review as we do value all types of feedback from our guests. Reviews allow us to make changes and/or address any issues.

10/10 – Uitstekend

Bret

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lindsey at the front desk was awesome. The hotel was great from the breakfast to how nice and clean the rooms were.
1 nacht verbleven in juni 2023
Reactie van HIEX, Searcy op 20 jun 2023
Bret, Thank you very much for your review from your recent stay with us! We love to see our loyal guests having a great experience with us!

10/10 – Uitstekend

Bret

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super clean, loved the rooms, rooms clean, whole hotel is clean, Lindsey at the front desk was super helpful...super nice..had an awesome stay..
1 nacht verbleven in juni 2023
Reactie van HIEX, Searcy op 20 jun 2023
Bret, Thank you very much for your review from your recent stay with us! We love to see our loyal guests having a great experience with us!

10/10 – Uitstekend

Brenda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice property. Room was wonderful. The front desk even called when we were there for about an hour to make sure the room was ok and to see if we needed anything.
1 nacht verbleven in juni 2023
Reactie van Operations Manager op 7 jun 2023
Brenda, we are so glad that you enjoyed your stay with us! Our staff takes great pride in knowing we were able to make your time with us pleasant and comfortable. We hope to see you again soon!

10/10 – Uitstekend

Summer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Operations Manager op 7 jun 2023
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and value your feedback! We hope to see you again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Operations Manager op 22 mei 2023
Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us! We value your feedback and hope you will visit us again.

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a great stay. The staff was helpful.
2 nachten verbleven in mei 2023
Reactie van Operations Manager op 22 mei 2023
Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us! We value your feedback and hope you will visit us again.

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We would definitely stay here again!
1 nacht verbleven in mei 2023
Reactie van Operations Manager op 22 mei 2023
Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us! We value your feedback and hope you will visit us again.