Architectuur

Beoordelingen van Embassy Suites by Hilton Monterey Bay Seaside

3.5 out of 5
Embassy Suites by Hilton Monterey Bay Seaside
1441 Canyon Del Rey Blvd, Seaside, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 666 van 1135 beoordelingen" "
Gastenscore: 8 - Goed. 267 van 1135 beoordelingen" "
Gastenscore: 6 - Redelijk. 94 van 1135 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 1135 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 1135 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nazario

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super clean, beautiful, and very good size suites
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything overall was great. The shower was a bit cold if taken in the evening. The staff were extremely helpful. I travelled with my mom and sister, the staff were always willing help. Assuring on anything we needed.
2 nachten verbleven in april 2024
Reactie van GM op 30 apr 2024
Dear Jessica, We are delighted to hear that you had a great stay with us. Your kind review means a lot to our team, which strives to provide exceptional service. Thank you for choosing our hotel and for taking the time to share your experience. We eagerly anticipate your next visit. Best, Teri Owens, GM

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Happy
1 nacht verbleven in april 2024
Reactie van GM op 21 apr 2024
Dear Brenda, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Teri Owens, GM

8/10 – Goed

Ma Jhoecel

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Clean, quiet and safe
2 nachten verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Ma Jhoecel, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Teri Owens, GM

10/10 – Uitstekend

WHITNEY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful
1 nacht verbleven in april 2024
Reactie van GM op 14 apr 2024
Dear WHITNEY, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens, GM

10/10 – Uitstekend

Hakim

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great and excellent except the elevators were slow and took time to get up to the top floors.
1 nacht verbleven in maart 2024
Reactie van GM op 14 apr 2024
Dear Hakim, I’m happy to learn that you found everything great and excellent. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Best, Teri Owens, GM

8/10 – Goed

Amardeep

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel but there are too many additional fees on top of the nightly rate such as parking fee, destination fee, and resort fee.
1 nacht verbleven in april 2024
Reactie van GM op 11 apr 2024
Dear Amardeep, We are thrilled to hear from you and sincerely appreciate your review. We are delighted that you enjoyed your stay with us. However, we are sorry to hear about your frustration with our amenity fees, and we have made a note of it. We value feedback like yours as it enables us to improve our services and enhance the experience of our future guests. Best, Teri Owens, GM

8/10 – Goed

Judith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beginning to show its age, but still nice. Front desk staff can be standoffish at times.
2 nachten verbleven in april 2024
Reactie van GM op 10 apr 2024
Dear Judith, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Teri Owens, GM

10/10 – Uitstekend

Dominic, Concord

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location and spacious rooms. Breakfast has a great variety of food. Close to local attractions and sights. Would definitely stay here again.
2 nachten verbleven in maart 2024
Reactie van GM op 10 apr 2024
Dear Dominic, We are thrilled to hear such positive feedback! Thank you for taking the time to leave us a generous review. Most importantly, we truly appreciate your patronage and it was our pleasure to host you. We hope you will have the opportunity to visit us again in the near future. Best, Teri Owens, GM

10/10 – Uitstekend

Carmelo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent
2 nachten verbleven in april 2024
Reactie van GM op 10 apr 2024
Dear Carmelo, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Teri Owens, GM

8/10 – Goed

Alyssa

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super safe and kid friendly. Breakfast buffet was 8/10. Super great options and strong coffee. No hot tub but warm pool for cool spring days. Dog park and Safeway very close. I would stay against best option with an indoor pool!
2 nachten verbleven in april 2024
Reactie van GM op 10 apr 2024
Dear Alyssa, It is wonderful to hear that you had a nice experience with us and are considering staying with us again! I will make sure to pass on your kind feedback to our entire staff. Our team works hard to ensure our guests feel comfortable and it's great to know that we have succeeded in your case. Thank you for choosing us and we hope to see you soon! Best, Teri Owens, GM

10/10 – Uitstekend

Fabian

1 nacht verbleven in april 2024
Reactie van GM op 30 apr 2024
Dear Fabian, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Teri Owens, GM

10/10 – Uitstekend

William

2 nachten verbleven in april 2024
Reactie van GM op 30 apr 2024
Dear William, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Teri Owens, GM

2/10 – Ontzettend slecht

manoj

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was disappointing..
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear manoj, We apologize for failing to provide you with a pleasant stay during your visit. We value your feedback and look forward to the chance to enhance your experience on your next trip. Thank you for choosing to stay with us. Sincerely, Teri Owens, GM

8/10 – Goed

Alessandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the staff was courteous and super nice, especially the staff for the morning breakfast, very helpful, keeping the area although the many guests that they had to attend. In particular In particular George T. was super friendly and nice to everyone
7 nachten verbleven in maart 2024
Reactie van GM op 8 apr 2024
Dear Alessandra, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Teri Owens, GM

10/10 – Uitstekend

Marysol

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the last place we booked when the slide cut off access to Big Sur last week. So glad we did. We were going to extend our stay at the garden inn but figured a change of scenery would be good. Omg! So glad we did as it was an amazing stay. Loved the hotel and staff. Wow… looking back the staff really were kind and friendly made the visit.
2 nachten verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear Marysol, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and property. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Teri Owens, GM

8/10 – Goed

Yevgeniya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is good, room was clean and spacious
3 nachten verbleven in maart 2024
Reactie van GM op 7 apr 2024
Dear Yevgeniya, Thank you so much for your generous review! We appreciate you taking the time to share your thoughts with us. We pride ourselves on our attention to detail and going above and beyond for our guests. Thank you for choosing our hotel and we look forward to having you back again soon! Best, Teri Owens, GM

6/10 – Redelijk

Rami

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
No room service?? Why did I’ve to ask for it while it should be done on a daily basis. Also some employees have artitude and not pleasant. Specially the one working in Starbucks. Be pleasant and joyful to attract more customers.
2 nachten verbleven in maart 2024
Reactie van GM op 6 apr 2024
Dear Rami, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Teri Owens, GM

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice family place
1 nacht verbleven in april 2024
Reactie van GM op 3 apr 2024
Dear Luis, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Teri Owens, GM

8/10 – Goed

marianne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Nice suite set up.
2 nachten verbleven in maart 2024
Reactie van GM op 4 apr 2024
Dear marianne, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our great location and suites. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Teri Owens, GM

8/10 – Goed

victor, goleta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and updated
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear victor, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Teri Owens, GM

8/10 – Goed

Eric

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Voorzieningen
Loved our suite with a great view of the bay. Also love the breakfast. Will stay here again!
5 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Lisa, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Teri Owens, GM

10/10 – Uitstekend

Victor

3 nachten verbleven in maart 2024
Reactie van GM op 30 apr 2024
Dear Victor, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Teri Owens, GM

6/10 – Redelijk

Serg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Dear Serg, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Teri Owens, GM

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for families
2 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Dear David, We appreciate your positive feedback and would like to extend a warm welcome for you to visit us again anytime. Thank you! Best, Teri Owens, GM

10/10 – Uitstekend

Eva

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful time and will soon come again. The employees were so accommodating and went above and beyond to make me and my family comfortable. The employees who serviced the buffet and table areas were especially a great!
2 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Dear Eva, It is wonderful to hear that your experience was so great that you will stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Teri Owens, GM

10/10 – Uitstekend

Alyssa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable with three kids
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Dear Alyssa, What an excellent rating! I am thrilled to see that you had a comfortable stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Teri Owens, GM

4/10 – Matig

Juan

Reisde met familie
Negatief: Netheid, personeel en service
Front desk staff were not very friendly and a lady was even rude when I let her know I had lost my key card. I’ve stayed at several embassy suites properties and this is was my worst experience as far as service. Also, the conditioner bottle in the shower was empty. Just a poor experience overall. I hope it’s just this location and not the direction of embassy suites is going.
2 nachten verbleven in maart 2024
Reactie van GM op 24 mrt 2024
Dear Juan, Thank you for bringing this to our attention. I would like to express my deepest apologies for the lapses in service that you experienced during your stay. We are committed to providing the highest level of hospitality and would like to assure you that we will take appropriate steps to prevent such lapses in the future. We value you as our loyal guest and hope to have another opportunity to deliver the exceptional stay that is the signature of the Embassy Suites experience. Again, I offer my apologies; please do not hesitate to contact us if you have any concerns or questions. Sincerely, Teri Owens GM

10/10 – Uitstekend

Megan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Megan, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Teri Owens, GM

10/10 – Uitstekend

BLANCA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time of many more stays at Embassy suites. The customer service was great very welcoming. The cleanliness of rooms and amenities was great. Definitely will book again.
1 nacht verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Dear BLANCA, This is what we LOVE to hear; thank you for making our day! Our dedicated team members strive to provide comfort and friendly service to every guest, and it is wonderful to know we delivered! We hope you look forward to your next visit as much as we do. Best, Teri Owens GM

6/10 – Redelijk

LARRY

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
didn't care for the remodel, i liked the greenery' the food wasn't up to the standards i recall
2 nachten verbleven in maart 2024
Reactie van GM op 13 mrt 2024
Dear LARRY, We are sorry to hear that our updates and dining experiences did not meet your expectations. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Teri Owens GM

10/10 – Uitstekend

Gennifer

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Meleisa

1 nacht verbleven in februari 2024
Reactie van GM op 28 mrt 2024
Dear Melesia, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Teri Owens, GM

10/10 – Uitstekend

Saman

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here because my daughter's team had a meet. Overall i would say very friendly and professional staff.
1 nacht verbleven in februari 2024
Reactie van GM op 6 mrt 2024
Dear Saman, We wanted to express our gratitude for the kind rating you left us. Knowing that our team had a positive impact on your stay is truly thrilling and we appreciate your feedback. We enjoyed having you as our guest and hope to have the opportunity to welcome you back in the future. Best, Teri Owens GM

10/10 – Uitstekend

Bradley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close proximity to all the sites to see.
3 nachten verbleven in februari 2024
Reactie van GM op 8 mrt 2024
Dear Bradley, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Teri Owens GM

10/10 – Uitstekend

Madhu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Beth

1 nacht verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Beth, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens, GM

8/10 – Goed

Elizabeth, Lockwood

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
FFA was there the last two days - no fault of the facility. It was noisy and hard to have breakfast in the mornings since there were so many kids there. Staff managed as best they could due to the circumstances. Surprisingly, my room was nice and quiet though.
3 nachten verbleven in januari 2024
Reactie van GM op 29 feb 2024
Dear Elizabeth, Although there were some imperfections, I am delighted to learn that you had a pleasant stay. Thank you for taking the time to share your positive feedback with us and other travelers. We hope you will consider visiting us again for a flawless experience. Best, Teri Owens GM

4/10 – Matig

Sabrina

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
Dear Sabrina, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Teri Owens GM

10/10 – Uitstekend

Julieta

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was very good, the breakfast, the snacks, very clean, the kindness of the people who work there are very friendly. Whenever I visit Monterrey I stay at this hotel.
1 nacht verbleven in februari 2024
Reactie van GM op 28 feb 2024
Dear Julieta, Thank you for taking the time to share your experience and for speaking highly of our hotel! We are delighted to hear that you enjoyed our amenities and services. It means a lot to us that you chose to stay with us. We are thrilled to learn that we have earned your loyalty and we look forward to welcoming you back again soon. Best, Teri Owens GM

2/10 – Ontzettend slecht

Russell

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Absolutely horrible customer service. We will never return here or any other Embassy Suites hotel. We had to move multiple times due to AC not working in our rooms. We did this with 4 children and the manager was not the least bit empathetic and never accepted responsibility. We brought the issue up early in the morning and were told it was resolved. When we returned it turned out the maintenance crew had looked at it for 5 minutes said it was fixed but actually did nothing. By this time we were told we could not get a a refund because it was after 11am and that it was company policy. It feels like they just lied to us long enough to make sure they could take our money.
2 nachten verbleven in februari 2024
Reactie van GM op 28 feb 2024
Dear Russell, We apologize for the temperature control issues you experienced during your stay and for any unhelpful interactions with our associates. As a business that prides itself on warm hospitality and high-quality accommodations, we are disappointed that we fell short of your expectations. Your honest feedback is greatly appreciated and will be carefully reviewed so that we can make improvements and provide better service in the future. We hope that you will consider giving us another chance to show you that we value your satisfaction and are committed to making your stay as comfortable as possible. Sincerely, Teri Owens GM

10/10 – Uitstekend

Nghiem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 28 feb 2024
Dear Nghiem, We love making our guests feel welcome and helping them enjoy their time in Seaside. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Teri Owens GM

10/10 – Uitstekend

Ashley

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The staff were all very friendly and proficient, but the facility is showing some wear and age. For good reason, it's a busy hotel with all the right amenities. But the overall facade is getting a bit worn. Corner moulding are falling off. Room carpets stained. Old, thin grout in the shower, toilet flush assembly broken in one bedroom. We had a good stay. Thank you for your hospitality 🙂
2 nachten verbleven in februari 2024
Reactie van GM op 19 feb 2024
Dear Ashley, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Teri Owens GM

10/10 – Uitstekend

Jose F

Reisde met familie
I like the heated pool. There’s nothing I didn’t like.
1 nacht verbleven in februari 2024
Reactie van GM op 16 feb 2024
Dear Jose F,We sincerely appreciate your choice to stay with us and for sharing your positive review. It is wonderful to hear that your experience with us was enjoyable in every aspect! We hope to be your preferred hotel whenever you visit the Seaside area. Best,Kevin SmithGeneral Manager

10/10 – Uitstekend

Carlo

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van GM op 22 feb 2024
Dear Carlo, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Teri Owens GM

10/10 – Uitstekend

Ryuji

2 nachten verbleven in februari 2024
Reactie van GM op 26 mrt 2024
Dear Ryuji, Thank you for your time in sharing your kind review and please visit us again. Best, Teri Owens, GM

8/10 – Goed

Yannan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in februari 2024
Reactie van GM op 13 feb 2024
Dear Yannan, We are thrilled you enjoyed your stay due to our convenient location! Thank you for the review and please visit us again. Best, Teri Owens GM

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this place! Definitely will come back.
1 nacht verbleven in februari 2024
Reactie van GM op 12 feb 2024
Dear Anna, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Teri Owens GM