Lobby

Beoordelingen van Comfort Inn & Suites Sea-Tac Airport

3 out of 5
Comfort Inn & Suites Sea-Tac Airport
19333 International Blvd, SeaTac, WA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 363 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 311 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 172 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 86 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 72 van 1004 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Deja

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
No parking
1 nacht verbleven in april 2024

6/10 – Redelijk

Jesse

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen
The bedrooms were comfortable and nice loved the staff super nice but as you are walking down the hallway to your room you can hear people having sex very loudly which was very unconfutable with my kids.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Cindy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very helpful in informing us on Airport wait conditions and making flights.
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Cindy,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your five-star review! It is wonderful to hear that our team was instrumental in your travel plans. We pride ourselves on attentive service and are delighted this was reflected during your visit. We look forward to welcoming you back soon for another seamless experience.

6/10 – Redelijk

Laura

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Just stayed one night before heading home from the airport. The rooms were clean. The breakfast was very good...they had transportation available to several restaurants in the area,which was great...the property just needs some updating...there were no UBS plugs available, and our phones were very low on charge...our boarding passes were on our phone.
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Laura,Thank you so much for taking time to share your experience with us. While we're pleased the cleanliness of our accommodations and delicious breakfast offerings were up to your standards, we're disappointed to hear we weren't able to deliver a five-star experience to you and your party. We value feedback from guests such as yourself, which we incorporate into any future improvement to improve the experience of future guests. We hope you will consider staying with us again soon as we work hard to grow as a destination.

8/10 – Goed

Jimmy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Jimmy,Thank you for your positive rating! We're thrilled you enjoyed your stay and found our hotel to your liking. We look forward to welcoming you back soon for another great experience at Comfort Inn & Suites Sea-Tac Airport.

8/10 – Goed

Sanjiv

Positief: Netheid, personeel en service en voorzieningen
Seems pretty standard comfort inn. Does the job for night before the flight. Front staff were nice
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Sanjiv,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport for your pre-flight stay. Ensuring a comfortable experience before your flight is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another convenient stay before your next journey.

4/10 – Matig

Julisa

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super loud at night, curtains that don’t block light, breakfast area was dirty. The staff communicated poorly and watched me miss the shuttle to the airport that I was waiting for. I told the driver I needed to get a rental car and he just left me and I got stuck paying for a taxi and being 30 minutes behind schedule after being early for the shuttle.
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Julisa,While we always appreciate guest feedback, we are sorry you had a disappointing visit. To say we are surprised by your review is an understatement. This is not a typical response from our guests, and we apologize for all of the issues and inconveniences you experienced. We will review each of your comments with our staff to ensure other guests do not have similar experiences. It is our hope you will join us again so we can prove we are better than this.

10/10 – Uitstekend

Charlotte

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed for one night before a flight. Easy and inexpensive location. Staff was really friendly!
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Charlotte,Thank you for your review from all of us at Comfort Inn & Suites Sea-Tac Airport. We are pleased you found value in our hotel and enjoyed our convenient location. Most of all, it is wonderful to hear you experienced our warm, friendly staff. Should your travels bring you back to the area, we would love to see you again.

6/10 – Redelijk

Harry

Zakenreiziger
Positief: Netheid
Small parking spots. Elevator busted. No maid service.
3 nachten verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Harry,While we are happy to have you as our guest, we are sorry you were disappointed in your stay. Please know that housekeeping is provided every three days, and we apologize if this was not explained to you at check-in. We work hard daily to create a perfect experience for every guest and are continually learning and improving. We will review your comments with our team and hope to have another opportunity to welcome you back and impress you further.

6/10 – Redelijk

Karen

Reisde met partner
Positief: Voorzieningen
The extra charge of $30 is ridiculous! Most upstanding hotels will give you early check in at no cost if a room is available! Horrible customer service!
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear Karen,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with our early check-in policy, and we'll keep your comments in mind. Should you be in the area again, we hope you'll come back to see us.

6/10 – Redelijk

David R.

Limited parking. When entering the building there was an aroma of spices and herbs that I’ve never come across at any hotel. It was not pleasant and it remained in the lobby the next day.
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear David,Thank you for your honest review. We regret to learn of your disappointment with your experience. We'll be sure to share your concerns with housekeeping to ensure any odor issues are dealt with swiftly. Take care, and we wish you safe travels.

8/10 – Goed

Meg

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Staff were awesome. Property is very close to airport (so be ready for some runway noise). Rooms are amply sized, breakfast is good, coffee could be improved. But the helpful shuttle bus drivers and front desk staff are so attentive and lovely
1 nacht verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Meg,Thank you for taking the time to leave a review. We're pleased you enjoyed the attentive service from our team and our comfortable, spacious accommodations. We'll pass on your compliments, and we hope you'll visit us again soon.

10/10 – Uitstekend

Keith

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy after midnight checkin after delayed flight. Online checkin ahead helped. Good sleep. Waffles for breakfast. Limited yogurt flavors.
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Dear Keith,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your five-star rating! We are so happy that you were able to have a restful night's sleep after your flight was delayed. In addition, it is wonderful to hear that you found your check-in process to be seamless. We hope to have the opportunity to welcome you back in the future for another comfortable stay.

8/10 – Goed

Dan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking seemed to be limited. A lady was really frustrated that she could not find a parking spot
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Dear Dan,We appreciate your feedback, and we're happy to see much of your stay was pleasant. However, we apologize for any concerns regarding parking. Please know that our staff are always available to assist our guests, and we will take your comments into consideration as we continue to improve our property. Should you be in the area again, please consider coming back to see us for a more exceptional experience.

8/10 – Goed

Mike, Langley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to the air port and had a 24/7 shuttle to the airport. I will be staying there again on out way home from our holiday.
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Dear Mike,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport! We're pleased to hear that our proximity to the airport and shuttle service effectively met your travel needs. It's great to know you plan to stay with us again, and we look forward to welcoming you back for another convenient and comfortable visit!

6/10 – Redelijk

jocelyn

Positief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

Tambra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Thank you so much.
1 nacht verbleven in april 2024
Reactie van General Manager op 12 apr 2024
Dear Tambra,Thank you for your kind words about our team! Your appreciation means a lot to us, and we look forward to ensuring your next visit to Comfort Inn & Suites Sea-Tac Airport is just as enjoyable.

10/10 – Uitstekend

DONALD

Positief: Personeel en service
1 nacht verbleven in april 2024

8/10 – Goed

Kevin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, comfy bed. Seatac is Seatac!
2 nachten verbleven in april 2024
Reactie van General Manager op 12 apr 2024
Dear Kevin,Thank you for choosing to stay with us and for taking a moment to provide your review. We are pleased that our friendly service and comfortable beds added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back to Comfort Inn & Suites Sea-Tac Airport.

4/10 – Matig

Alyssa

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Courtesy shuttle never came, waited ~22min before catching a Lyft. No reason it should have taken that long when the hotel is located 6min away from the airport. After calling the hotel front desk a second time, I was then informed to look for the “sleep inn” courtesy shuttle, when I was staying at a comfort inn property. These instructions were not written in the initial message I received from the property. Then, at check in, I was asked to pay $200 for incidentals. This is an outrageous amount for a 3 star hotel at best. Front desk person also seemed a bit irritable which only added to my subpar experience.
1 nacht verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Dear Alyssa,While we are happy to have you as our guest, we are sorry to see you were disappointed in your stay. We work hard daily to create a perfect experience for every guest and are continually learning and improving. We will be sure to review your comments as we move forward and hope to have another opportunity to welcome you back and impress you with our improvements.

10/10 – Uitstekend

Fashoda

It was a great and friendly stay with great employees, I’ll highly book again 💯
3 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Dear Fashoda,Thank you so much for choosing to stay with us at Comfort Inn & Suites Sea-Tac Airport. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. The pleasure was truly ours, and we can't wait to welcome you back.

10/10 – Uitstekend

Maribel

Positief: Netheid
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Kimberly

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor customer service!
2 nachten verbleven in april 2024
Reactie van General Manager op 10 apr 2024
Dear Kimberly,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of your highest expectations. We assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments will be promptly addressed with our team to ensure improvement. We appreciate your feedback and hope for a chance to change your perceptions down the line.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, voorzieningen
Easy
1 nacht verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Paul,Thank you for your perfect rating. We trust you had the comfortable, welcoming experience we are known for at Comfort Inn & Suites Sea-Tac Airport, and we look forward to welcoming you back for another fantastic time.

2/10 – Ontzettend slecht

Shelley

Reisde met partner
Negatief: Personeel en service
Tried calling the airport shuttle for 15 minutes and no one answered. Very disappointed.
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Shelley,Thank you for bringing this matter to our attention. We're disappointed to hear about your experience with our airport shuttle service. This falls short of the seamless service we strive to provide. Rest assured, we're addressing this promptly to ensure better responsiveness in the future. We value your patronage and hope for the chance to regain your trust on your next visit.

6/10 – Redelijk

Erin

Reisde met familie
Positief: Personeel en service
Dated, felt like it needed a good cleaning. The front desk staff was lovely, polite and helpful.
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Erin,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff, we are sorry our accommodations weren't up to our usual high standards. We will be sure to review our policies and procedures with the team and hope to have another opportunity to welcome you back and impress you further.

8/10 – Goed

Yun Chi

1 nacht verbleven in maart 2024

8/10 – Goed

Stephen

1 nacht verbleven in maart 2024

10/10 – Uitstekend

jason

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, helpful staff.
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Jason,Thank you for staying at Comfort Inn & Suites Sea-Tac Airport. We appreciate your feedback. We are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.

8/10 – Goed

Denise

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Clean and close to airport
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Denise,Thank you for your positive review of Comfort Inn & Suites Sea-Tac Airport! We're happy you enjoyed our clean accommodations and proximity to the airport, and we hope you'll return.

10/10 – Uitstekend

Dawn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We booked this last minute. Comfort Inn got us in and it was so nice and clean.it smelled clean which I loved because you know its getting cleaned in between customers.
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Dawn, Thank you for staying at Comfort Inn & Suites Sea-Tac Airport. We appreciate your recent feedback and taking the time to share your thoughts. We are glad you found your accommodations to be clean and comfortable. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to seeing you again.

6/10 – Redelijk

INDERPAL

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
There was a noise as if someone was dragging something heavy around every few seconds throughout the night.
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Inderpal,Thank you for your feedback. We're very sorry to hear about the noise you encountered during your stay, and we apologize for the disturbance. Rest assured that we've shared your comments with our team so we can address this. We'd be honored to receive another chance to provide you with the peaceful stay you deserve.

2/10 – Ontzettend slecht

Kanchan

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I made a reservation just 3 hours before arrival and called the hotel to confirm my reservation, which they did. I called again upon arrival at the airport for the schedule - they gave me wrong directions. When I arrived at the hotel they said they did not have any more rooms and sent me to their sister hotel - Sleep Inn. Upon arrival at Sleep Inn they did not have a clean room identified and we had to wait for them to go look. Overall, e should have been checked in within 20-25 minutes after exiting the airport but the whole process took over 2.5 hours and we got to our room only after 2:30 am!!! It made the next work day super hard with just a few hours of sleep.
1 nacht verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Dear Kanchan,Thank you for taking a moment to leave a review. While it is rare that we overbook, we understand the inconvenience caused when this happens, and we sincerely apologize. We will be sure to discuss this matter internally to determine how we can better the guest experience in this respect. It is our hope that you will give us another chance to change your perceptions down the line.

10/10 – Uitstekend

Bill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great evening staff, helpful
1 nacht verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Dear Bill,Our staff is our greatest asset, so we are thrilled to hear their efforts were worthy of a five-star rating! Hosting you again at Comfort Inn & Suites Sea-Tac Airport would be a treat, so please don't hesitate to revisit us for another flawless experience!

10/10 – Uitstekend

Terri

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a late check-in (1am) and staff facilitated my pickup from the airport--they were great. And I had an Amtrak train to catch that morning--they made sure my taxi was arranged as well. An overall pleasant, non-stressfull stay. I'll be back :-)
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Terri,It was such a pleasure having you as our guest! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your kind review and perfect rating, and we look forward to your return!

8/10 – Goed

Shannan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not enough parking available. We had to park at the building next door and haul our luggage around the building in the dark.
2 nachten verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Shannan,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your feedback. We are sorry to hear you had a concern with parking, and we will be sure to review your feedback to ensure everything is as it should be. We hope that otherwise you enjoyed your stay and we look forward to welcoming you back and impressing you further.

10/10 – Uitstekend

Jodeen

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly service
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Maria,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport! Our team is delighted you had a wonderful stay with us and received excellent service. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

8/10 – Goed

Randy W

Reisde met familie
Positief: Personeel en service
Just okay. Staff is very nice and friendly
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Dear Randy,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If you're in the area again, please come back to see us.

8/10 – Goed

Jessica, Dartmouth

Reisde met een groep
Positief: Netheid
This was a good hotel for a quick sleep befor moving on with our journey. I did notice that some maintnance could be updated to the hotel. All and all o did havw w good sleep and it was reaonably priced. After a mistake expedia made i was glad we were able to find a place to sleep
1 nacht verbleven in maart 2024
Reactie van General Manager op 9 mrt 2024
Dear Jessica,We were happy to provide you with affordable accommodations, and we're glad you had a restful sleep. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we hope to see you again soon.

10/10 – Uitstekend

Gary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and safe
1 nacht verbleven in februari 2024
Reactie van General Manager op 6 mrt 2024
Dear Gary,We're delighted to know that our clean, safe accommodations were the highlight of your visit and that you had a great experience with us overall. Thank you so much for the perfect rating and we hope you'll join us again soon.

6/10 – Redelijk

Andrew

Positief: Netheid
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

EZGEL

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Stephanie

Positief: Netheid, personeel en service
Small parking garage.
1 nacht verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
Dear Stephanie,Thank you for choosing to stay at Comfort Inn & Suites Sea-Tac Airport! We understand that you'd prefer a larger parking garage. However, based on your positive rating, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.

10/10 – Uitstekend

Robin K

1 nacht verbleven in februari 2024

6/10 – Redelijk

Kai

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Lionel, Makawao

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast is outstanding.
1 nacht verbleven in februari 2024
Reactie van General Manager op 23 feb 2024
Dear Lionel,Thanks for the glowing review of Comfort Inn & Suites Sea-Tac Airport! We're glad our delicious breakfast impressed you. It would be wonderful to welcome you back anytime.

8/10 – Goed

Abigail

1 nacht verbleven in februari 2024

4/10 – Matig

Amilcar

2 nachten verbleven in januari 2024

4/10 – Matig

Lrn

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They will not let you check in unless its 10-15 mins before 3 pm.
1 nacht verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Thank you for expressing your concerns to us. We sincerely apologize for the inconvenience you experienced during check-in. As you mentioned, check-in is at 3 p.m. However, guests may check-in before noon for an additional fee (based on availability). Your feedback is important to us, and we hope to have a chance to make your next visit a better one.