Exterieur

Beoordelingen van Crowne Plaza Seattle - Downtown, an IHG Hotel

4 out of 5

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 1190 van 2200 beoordelingen" "
Gastenscore: 8 - Goed. 570 van 2200 beoordelingen" "
Gastenscore: 6 - Redelijk. 252 van 2200 beoordelingen" "
Gastenscore: 4 - Matig. 118 van 2200 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 70 van 2200 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gerrit

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima hotel op goede locatie. Alleen de liften zijn drama! Nieuwe technologie wat nog lang niet goed werkt. Grote ergernis bij de gasten
1 nacht verbleven in mei 2022
Reactie van Customer Service op 9 jun 2022
Bedankt dat je de tijd hebt genomen om deze 5/5 review te delen, Gerrit! We zijn zo blij om te horen dat je tijd bij ons zo leuk was! We zijn verheugd dat u onze locatie op prijs stelt. We geven veel om het comfort en de tevredenheid van onze gasten, dus we zullen uw zorgen met betrekking tot ons liftsysteem bespreken met de juiste leden van ons team, zodat we in de toekomst kunnen verbeteren. We streven naar uitmuntendheid, dus we kijken ernaar uit om binnenkort een nog positievere ervaring met u te delen!

8/10 – Goed

KUNIFUSA

Positief: Netheid, personeel en service
Bathtub drains slowly
2 nachten verbleven in mei 2024

8/10 – Goed

Booghali

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property lobby was under condition and most shared spaces were closed. Some cigarette burns in the curtains but stayed in a non smoking suite. Overall ok for the price.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Renato R., Chandler

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Staff very professional, price per nite very reasonable, central in downtown area, keep up excellent customer service!
2 nachten verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
Renato, your feedback for the Crowne Plaza Seattle Downtown is highly appreciated. It's great to know you found our dedicated team members professional and our location advantageous for your needs. We thank you for commending our excellent customer service and reasonable rates - both aspects we're immensely proud of. We look forward to your future visit with us.

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
our family had the best stay
3 nachten verbleven in april 2024
Reactie van Customer Service op 3 mei 2024
Angela, it's wonderful to hear that your family had an exceptional stay at Crowne Plaza Seattle Downtown. We strive to create memorable experiences for all our guests, and it appears we have achieved that with your family. We appreciate your feedback and eagerly look forward to hosting your family again in the future.

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Customer Service op 3 mei 2024
Kenneth, it's wonderful to know you had a great experience at Crowne Plaza Seattle Downtown. Don't hesitate to revisit us when you find yourself back in downtown Seattle.

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 3 mei 2024
Lauren, it's wonderful to see your top-rated Expedia review of the Crowne Plaza Seattle Downtown! We're thrilled you had such a positive experience and we thank you for the accolade. We're eagerly awaiting your next visit.

10/10 – Uitstekend

Varuna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at the Crowne Plaza last week and absolutely loved the experience. The room was super clean, beds were comfortable and noise free at night time. The staff was friendly and helpful and the room service requests were promptly addressed. There is a section in the lobby under construction but that does not affect the stay at the hotel in any way. The hotel is fairly close to most of the downtown attractions and the Pier 56 waterfront is walking distance! Lack of eateries in the hotel vicinity is the only downside but then again the Pike Place Market is at a short distance.
3 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Varuna, it's always a joy to hear that guests like you had a delightful experience at Crowne Plaza Seattle Downtown. Our team is delighted to know you appreciated the tranquil, comfortable accommodations, and the prompt room service services.Our location's proximity to downtown's attractions, including Pier 56 and Pike Place Market, is indeed a highlight for our guests. We understand the desire for more nearby dining options and we appreciate your patience. Thank you for choosing to stay with us and we look forward to welcoming you back.

6/10 – Redelijk

Katherine

Reisde met een groep
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Was not aware at time I booked that the whole lobby, fitness center and restaurant were under construction.
3 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Katherine, we're disappointed to hear that you were surprised by the renovation work during your stay. It's unfortunate that this information didn't reach you ahead of time. We promise to do better on clearly communicating such crucial details prior. Despite these renovations, we're eagerly looking toward providing improved facilities, and we truly hope you'll give us another chance to serve you in the future.

8/10 – Goed

Akar

Reisde met een groep
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
There was a construction at the lobby. We couldn’t use the business area and the rooms for working. And the air conditioning was old and too windy for the bed that was close to it. Bathtub was dangerously slippery. There was an anti-slip strip optionally. But without warning, it was dangerous and the the strip was too small.
3 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Akar, thank you for taking the time to share your feedback. While we're glad you chose to stay with us at Crowne Plaza Seattle Downtown, it seems a few aspects of your visit may not have exceeded your expectations. We understand there were some inconveniences due to enhancements being made at our lobby, which unfortunately impacted the availability of our work areas. Your comments regarding the air conditioning and the bathtub accessibility and safety are noted and will certainly be shared with our Operations team for further review. While we assure you these instances are uncommon, we appreciate you bringing them to our attention. We hope to have the opportunity to provide you with a more seamless experience on your next visit to the Emerald City.

8/10 – Goed

Donggun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
7 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Thanks for the 4/5 rating, Donggun!We're happy you had such a lovely stay at Crowne Plaza Seattle Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 – Goed

Chandra, Sequim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even though there was dusty construction the staff was very friendly and our room was clean and comfortable. The ice machine room on floor 18 was gross (pizza box in there and a tissue on the floor). Still a good experience. Would have been nice to know before booking that parking would be so expensive, but we found out by email before we arrived and so we parked and walked from the ferry instead. We would stay there again.
1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Chandra, it's heartening that despite the ongoing renovations, you found our team at Crowne Plaza Seattle Downtown very approachable and your room to your liking. Our apologies for any unpleasantness encountered with regard to the cleanliness in particular areas, steps are being taken to enhance our attention to detail. Thank you for sharing your thoughts about the parking fees, we continuously aim to optimize our communication for the benefit of our guests' pre-arrival planning. We can't wait to welcome you back in the future after these improvements.

10/10 – Uitstekend

Sophia, San Bernardino

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was great! Although we came while they were under construction, the staff and stay was super friendly and helpful!
1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Sophia, we're thrilled to hear that you had a wonderful experience at Crowne Plaza Seattle Downtown even during our period of renovation. Our team members always strive to make each guest's stay as comfortable and enjoyable as possible. We're looking forward to welcoming you back soon.

10/10 – Uitstekend

Keri

Reisde met familie
Positief: Voorzieningen
We had a great stay. The beds were comfortable. The staff was friendly and the rooms were very clean. Located perfectly
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Keri, it's wonderful to hear that you had an excellent stay at Crowne Plaza Seattle Downtown. We're delighted to know that you found our beds comfortable, our team members friendly, and our accommodations impeccably tidied. It's also great that our prime location suited your needs perfectly. We hope your travels bring you back to our doorposts soon.

10/10 – Uitstekend

Cassie

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was fantastic, very friendly and welcoming.
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Cassie, it's uplifting to hear that you had a warm and pleasant experience at Crowne Plaza Seattle Downtown. We take pride in our team members' committed service and their ability to create a friendly and welcoming environment for our valued guests. We're thrilled that they played a significant role in enhancing your stay. We look forward to hosting you again in the future.

8/10 – Goed

Axel

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gutes Preis-Leistungsverhältnis, trotz Umbauarbeiten
4 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Axel, es ist schön zu hören, dass Sie Ihren Aufenthalt im Crowne Plaza Seattle Downtown trotz der laufenden Renovierungsarbeiten lohnenswert fanden. Ihr Verständnis und Ihre positive Einstellung wissen wir sehr zu schätzen – wir hoffen, dass Ihre Reisen Sie bald wieder zu uns führen!

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel would stay again.
3 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Kevin, thank you for your positive feedback. We're thrilled that Crowne Plaza Seattle Downtown met your needs and we look forward to welcoming you back in the future. Safe travels!

10/10 – Uitstekend

Jacob

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only things I disliked is that on day one the elevator card kept sending me the floor above my room for some reason. Also the bar was closed but that was just bad luck. Overall other than those two things it was a really nice hotel
2 nachten verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Jacob, it's great to appreciate the overall positive experience you had at Crowne Plaza Seattle Downtown. Your insights regarding the elevator card are noted. We sincerely apologize for the inconvenience caused and as part of our commitment to enhancing guest experiences, we are currently modernizing our elevators to improve their performance. Your comment about our bar services are invaluable to us too. We continuously look to enhance guest experiences and your feedback certainly assists us in achieving that. We hope to host you again for an even more enjoyable stay.

10/10 – Uitstekend

Alejandro, San Antonio

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best Hotel in Seattle for the Price.
4 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Alejandro, we're thrilled to hear that you believe the Crowne Plaza Seattle Downtown is a top choice in terms of price and value. We continually strive to provide excellent service and affordable rates. Looking forward to your next visit.

10/10 – Uitstekend

Leonardo

2 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Leonardo, thank you for your stellar rating of Crowne Plaza Seattle Downtown. We're delighted that you had a wonderful stay with us. If you have the time, we'd appreciate it if you could share more about your experience. We hope to welcome you back in the future!

10/10 – Uitstekend

Chiamaka

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really enjoyed my stay. The staff is all around awesome and 6/5 stars! From the beginning to the end the hotel truly accommodated us. I highly recommend!
3 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Chiamaka, it's fantastic to hear how much you enjoyed your stay at Crowne Plaza Seattle Downtown. We're thrilled you found our team members to be nothing short of exceptional. Your kind words are very motivating. Thank you for recommending us, and we look forward to welcoming you back in the future.

10/10 – Uitstekend

MUNYARADZI, west melbourne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is great and hotel is a walkable part of town. The bathrooms were not quite as clean as we liked but overall an good choice.
5 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Munyaradzi, thank you for sharing your experience at Crowne Plaza Seattle Downtown. We're glad you appreciated our convenient location and found our hotel to be a good choice. While we're pleased to have mostly met your expectations, we take note of your comments regarding the cleanliness of our bathrooms. We constantly strive to improve and your feedback assists us in this goal. We hope to welcome you again in the future!

10/10 – Uitstekend

Dung hoai

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I still hear the noise upstairs
4 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Dung, we appreciate your high rating of Crowne Plaza Seattle Downtown, and are glad to have hosted you. But we're sorry to understand that there may have been some noise disturbances during your visit. We always strive for our guests to have a peaceful stay, and will certainly seek ways to ensure a quieter experience. Thank you for sharing your feedback and we look forward to welcoming you back for an even better stay in the future.

10/10 – Uitstekend

Cesaleen Keith

3 nachten verbleven in april 2024
Reactie van Customer Service op 25 apr 2024
Cesaleen Keith, thank you for choosing Crowne Plaza Seattle Downtown and leaving a top-notch rating! We're thrilled that your experience matched your expectations. We can't wait to serve you again in the future. Safe travels!

10/10 – Uitstekend

Douglas

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was under construction but besides that rooms are clean and comfortable and staff are polite
1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Douglas, it's encouraging to know you found your stay at the Crowne Plaza Seattle Downtown comfortable despite our ongoing improvements. It's also great to hear your appreciation for our meticulous housekeeping and courteous team members. We would be thrilled to welcome you back once renovations are complete for an even more enjoyable stay.

8/10 – Goed

Roger

Reisde met partner
We needed a hotel close to the concert hall and this was well located. An easy walk to Pike Place Market and the concert hall. Lots of restaurants nearby. Lobby is under construction, surprise, so the breakfast was in a conference room. Breakfast was included with our Expedia booking but priced separately it was $59 USD for two and was certainly not worth that. The room was comfortable however housekeeping is on request which was weird for a fairly expensive per night hotel. The walls are thin. Our neighbor was loud and had the tv on all night. The front desk was informed but it did not seem to matter.
3 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Roger, thank you for taking the time to share your experience. It's great to know that Crowne Plaza Seattle Downtown's location has been convenient for your needs, with easy access to local attractions and dining options. However, we understand your frustration with the unexpected lobby renovation and temporary breakfast location. Regarding the breakfast pricing and the room noise disturbances, we are taking note of your valuable feedback. Our aim is to always provide excellent service, and we're sorry to hear your experience was less than ideal in some aspects. We appreciate your patience with the housekeeping on request and we hope to welcome you back in the future for an improved stay.

10/10 – Uitstekend

Aditi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean hotel
4 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Aditi, we're thrilled to hear that you found the Crowne Plaza Seattle Downtown to be immaculate during your stay. We trust that cleanliness is a top priority and it's wonderful to know that this aspect met your expectations. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Young Gyu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

julia

Reisde met partner
Positief: Netheid, personeel en service
remodeling part of the hotel, main dining room not available
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Julia, thank you for taking the time to leave us a review. At Crowne Plaza Seattle Downtown, we are constantly looking to improve our guest experience and sometimes that involves renovations. We regret any inconvenience caused with the dining room being temporarily out of service. We can't wait for you to try our newly upgraded facilities in the future.

6/10 – Redelijk

Rebecca

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was ok. I am giving it a worse rating because it was under construction while we were staying there. There was no real lobby and no room service. Location is great.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 23 apr 2024
Rebecca, it's regrettable to hear your stay was affected due to the ongoing upgrades. We understand the experience wasn't as seamless as it could be. Rest assured, these improvements aim to provide a more compelling stay in future. It's comforting to know the location was beneficial for your needs. We hope to reintroduce you to a fully-transformed environment in the future.

6/10 – Redelijk

sergio

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
El hotel está en remodelación pero eso es lo de menos. La caja de seguridad no servía, tuvimos que hablar tres veces hasta que vinieron. Se descompusieron los elevadores. Quisimos comprar en la tienda del hotel y no servía la máquina para pagar y no nos dieron opciones. Las habitaciones están muy bien.
2 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Sergio, es lamentable saber de tu experiencia reciente. Nos disculpamos por las molestias causadas por la renovación y los problemas con la caja de seguridad. Además, el mal funcionamiento de las comodidades y de la máquina de pago no es el estándar de servicio que aspiramos brindar. Nos alegra saber que apreció las habitaciones y esperamos que estas circunstancias no le impidan visitarnos nuevamente en el futuro. Le aseguramos que estamos realizando las mejoras necesarias para mejorar la experiencia de nuestros huéspedes.

10/10 – Uitstekend

Elmer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved u need a key to go upstairs
3 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Elmer, thank you for your positive feedback! At Crowne Plaza Seattle Downtown, your security is our top priority and we're glad to hear that you appreciated our security measures. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Brian John

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay. The friendliness of the workers was wonderful and were very helpful giving recommendations for things to do. The only thing that was not ideal was the sidewalk being under construction but I don’t believe that has anything to do with the hotel.
4 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Brian, it's terrific to hear you enjoyed your stay at Crowne Plaza Seattle Downtown. Our team members' exceptional friendliness is always a highlight and they're thrilled you appreciated their recommendations. As for the construction, we understand this may have been a bit inconvenient and appreciate your understanding. We look forward to your next visit.

8/10 – Goed

Michael Grant

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Michael, thank you for leaving a rating for Crowne Plaza Seattle Downtown after your recent stay. Your positive rating is greatly appreciated and helps us uphold high standards for all guests. We hope to welcome you back in the near future!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Jennifer, thank you for the top rating of Crowne Plaza Seattle Downtown. We are thrilled to learn that your stay exceeded expectations and hope to welcome you back in the near future for another stellar experience. Safe travels!

10/10 – Uitstekend

Carlos Julian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Carlos Julian, thank you for taking the time to rate your stay at Crowne Plaza Seattle Downtown. We're thrilled that you seem satisfied with your experience and we look forward to welcoming you back soon.

10/10 – Uitstekend

Jovoni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 21 apr 2024
Thank you for the excellent rating, Jovoni!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Seattle Downtown! We look forward to hosting you again soon.

8/10 – Goed

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Maria, thank you for your rating of Crowne Plaza Seattle Downtown. We're glad you had a positive experience with us. We hope the next time you're in Seattle, we have the opportunity to provide an even better experience. Safe travels, until then.

6/10 – Redelijk

Araceli

Positief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Araceli, it seems you had a moderate experience at our hotel. We're always endeavoring to improve, so if there's any specific feedback you'd like to share about your stay at Crowne Plaza Seattle Downtown, we would greatly appreciate it. Your insights can help us provide a better service in the future. Thank you.

8/10 – Goed

Heather

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only thing I didn’t like is that they had a lot of construction going on in the building and around the building but in a city there isn’t much you can do about that. Great friendly and helpful staff
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Heather, it's great to hear that our team members left a positive impression. We understand the construction, both in and around the property, might have affected your stay. Please remember, this is temporary as we strive to enhance our guest experience. Thank you for choosing Crowne Plaza Seattle Downtown and we hope to host you again soon.

10/10 – Uitstekend

Siri

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious room, very clean, hot showers. Very safe. Staff extremely helpful. Good food in restaurant. Only complaint is the TV program they use, difficult to navigate through to see what shows are on.
6 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Siri, thank you for your wonderful feedback about Crowne Plaza Seattle Downtown. We're delighted to hear about your experience with our clean, ample rooms, hot showers, and dedicated team members. Furthermore, we're pleased you enjoyed the quality of food at our restaurant. In regards to the TV program, we appreciate your input and have taken note of your feedback to improve the overall guest experience. We hope to see you again soon.

10/10 – Uitstekend

Panupong

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Panupong, we're thrilled to hear that your experience at Crowne Plaza Seattle Downtown was fantastic. We hope to see you soon on your next visit. Your satisfaction is our top priority.

8/10 – Goed

Ali

Reisde met familie
Positief: Netheid, personeel en service
This property is undergoing a large renovation. I’m sure when it’s done it will be much better. If I would have known that, I would have chosen a different option
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Ali, thank you for sharing your thoughts. We're in the process of enhancing our features to improve the overall experiences for our guests, like you. We understand your sentiment about choosing the hotel unknowingly amidst renovations. Going forward, we will endeavour to communicate any such developments more effectively. We appreciate your patience and look forward to providing you with a more seamless stay at the Crowne Plaza Seattle Downtown in the future.

10/10 – Uitstekend

Jacob

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly, convenient valet and fast check in
1 nacht verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Jacob, thank you so much for your positive feedback. We're thrilled to know that you found our team members at Crowne Plaza Seattle Downtown to be very friendly and our check-in process quick. It's also great to hear that our valet service added to the convenience of your stay. We are eagerly anticipating your next visit.

8/10 – Goed

Beth Ann, San Diego

Reisde met familie
Positief: Personeel en service
We ran out of hot water in the shower.
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Beth Ann, thank you for your feedback. While we're disappointed to hear about the unforeseen issue with the hot water during your stay, we appreciate you bringing it to our attention. We strive to ensure all of our guests have a comfortable and convenient experience at Crowne Plaza Seattle Downtown. Please rest assured that we are looking into this matter. We hope your future visits will be nothing short of exceptional.

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful
3 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Thank you for the fantastic rating, Kevin!We strive to make all of our guests feel welcome and relaxed during their time at Crowne Plaza Seattle Downtown! We can't wait to see you again soon.

6/10 – Redelijk

Edward

Zakenreiziger
Positief: Netheid
The room air conditioner was too loud.
3 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Edward, thank you for taking the time to share your feedback. It's unfortunate to hear that you encountered an issue with the noise level of the air conditioning unit in your room. Your comfort is our priority, and we're committed to resolving such matters swiftly. Should you choose to stay with us again, we recommend contacting our team members at any time, as they're on hand to assist promptly.

10/10 – Uitstekend

Corey

Reisde met partner
Great spot great location
1 nacht verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Corey, it's wonderful to learn you enjoyed your stay at Crowne Plaza Seattle Downtown. Thank you for recognizing our advantageous location. We eagerly anticipate your return!

10/10 – Uitstekend

Mohamed

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing front desk stuff.
2 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Mohamed, thank you for sharing your positive experience at Crowne Plaza Seattle Downtown. We're pleased to hear that our team at the front desk left such a wonderful impression. Be sure to visit us again the next time you're in Seattle.

10/10 – Uitstekend

Coin

Positief: Voorzieningen
Good
1 nacht verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Coin, thanks for leaving such a straightforward review. We're thrilled to know your experience at Crowne Plaza Seattle Downtown was positive. We'd be delighted to host you again on your next visit.